Delivering Our Customer
Consistent & Memorable
Experiences

ABOUT ETECH

Etech delivers next generation BPO solutions. A global minority owned business, Etech has created and trademarked how to turn your data into strategic insights. Etech leverages the power of artificial plus human intelligence, which enhances training and coaching. By doing this, we are able to focus on critical behaviors and improve both customer experience and shareholder value.

Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 20 years, we have expanded our range of services and have grown to include more than 50 global partnerships, 3,600 employees, and ten state-of-the-art contact centers. Etech has spread to three countries, with seven U.S locations, one nearshore, and two offshore. With over 100 million voice interactions, 60 million chat & email interactions, and 50 million quality monitoring evaluations per year, Etech has the flexibility and scalability to partner with organizations of all sizes.

OUR VISION

OUR VISION

To make a remarkable difference for each other, our customers, and within our communities.

OUR MISSION

OUR MISSION

Etech is a servant leader organization providing superior customer experiences and innovative solutions which enable our clients to build stronger brands, strengthen customer relationships, and gain market share. Etech provides service as a solution; handling customer contacts, delivering business insights through Etech Insights and technology solutions through Etech Technology Solutions (ETS).

MATT ROCCO President / CEO

Servant leaders are those men and women who put their own agenda aside in order to be a positive difference maker in the lives of others. These individuals understand and value that there are very few things in life that are more rewarding than being instrumental in influencing others reach their potential and greatest aspirations.”

MATT ROCCO

President / CEO

JOURNEY OF ETECH’S GROWTH

2002

Bellsouth makes a decision to close its internal call center asset in Nacogdoches, Texas

2003

3 Days before Bellsouth closes it's Nacogdoches center, Dilip Barot, Matt Rocco, and other investors acquire the assets of the center and save over 400 jobs. With this alliance, Etech is born!

2004

New location launched in Lufkin, Texas center with 400 seats and 500 employees

2006

New location launched in Vadodara, India with 400 seats; Etech is now serving 13 clients

2008

New location launched in Rusk, Texas with 100 seats; Etech is now serving 16 clients and has 1500 employees

2009

New location launched in Montego Bay, Jamaica with 150 seats; Started web and software development services

2012

New location launched in Dallas, Texas with 220 seats; Etech now has 2200 employees

2013

New location launched in West Palm Beach, Florida 200 seats; Etech serving 26 clients; Launched chat and email product Integrated Customer Engagement (ICE) and Software implementation services

2020

Etech now has over 40 clients and more than 3,000 employees

2021

New location launched in San Antonio, Texas with 350 seats; Etech now has 3,600 employees

2022

Jamaica center expanded to a new center with additional 200 seats

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