CCW Las Vegas 2027

June 14–17, 2027

Location: Caesars Forum, Las Vegas

Join Etech Global Services at Customer Contact Week Las Vegas 2027, a major gathering of CX leaders, innovators, and solution providers. Discover how Etech’s people-first, tech-enabled solutions are transforming the customer experience landscape, including next-generation AI agents, omnichannel automation, and contact center optimization strategies. 

Meet Etech’s Leadership Team 

• Jim Iyoob, President, ETS Labs | Chief Revenue Officer, Etech 
• Manu Dwievedi, VP of Product Strategy & Innovation, ETS Labs 
• Charles Woods, Director, Strategic Program Management 

Key Takeaways 

• Understand why relying on fragmented or limited quality data undermines contact center performance, and how scaling what gets measured is the first step to managing what actually matters. 
• See how one client used the QEval™ approach to reduce churn and improve CSAT, moving from disconnected QA insights to measurable business outcomes. 
• Learn why most AI implementations stall at the change management layer, and walk away with a framework that works in live contact center environments. 
• Receive a 25-Point AI Vendor Assessment Checklist covering the right questions to ask, the answers that indicate fit, and the warning signs that warrant walking away. 
• One attendee will be selected to receive a complimentary AI Overview of their own contact center data, conducted by Etech and ETS Labs. 

Stay tuned for more updates!