Etech Global Services LLC
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  • Solutions
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    • QEval Platform
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    • QEval Interactive Tour
    • Automation
    • Voice AI Technology
    • Integrations
    • RTAA – Real-Time Agent Assist
  • Industries
    • Healthcare
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    • Breach
    • Education Contact Center
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    • Travel Hospitality
  • Company
    • About
    • Leadership
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    • How We Work
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    • Awards
    • Locations
    • Culture & Values
    • Our People
    • Community and CSR
    • ESG and Community Impact
  • Resources
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    • Client Stories
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    • CX Assessment
    • Events
    • ROI Calculator
    • Ebooks
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  • Let’s Talk

Utilize Customer Insights to Define Strategies that Improve Training and Coaching Effectiveness

Tuesday, June 25, 2019 | 8:15 AM – 10:45 AM Customer Experience is one of the most talked about opportunities […]

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Leveraging People, Process and Artificial Intelligence

Today’s consumers need more than good products and good prices. They demand it. They want services fast, they want it […]

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Etech PACE ACX' 19

Etech to Participate in Panel Discussion at PACE ACX’19

Learn how leveraging the power of Artificial Intelligence partnered with the irreplaceable Human Intelligence can not only build remarkable customer […]

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Professor Customer: Empower Your Customers to Teach You CX Delivery they Deserve

Improving customer experience has been rightfully viewed as one of the most important things any organization does to drive value […]

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Etechgs-EventPage-PACE-Banner-

The Future of Contact Centers: Leveraging People, Processes & Artificial Intelligence

Today’s consumers want more than good products and good prices. They want good service and an effortless experience as well. […]

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EtechGS-Event-page-CCW-Austin-Event-2018

Workshop B: Professor Customer: Empower Your Customers to Teach You CX Delivery they Crave

Artificial Intelligence is a natural fit for contact centers as it offers a solution for dealing with massive amounts of […]

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Etech Global Services LLC

Contact center outsourcing operations powered by ETS Labs, our in-house AI and analytics division. No licensed technology. No outsourced engineering. People who stay. Founded 2003. Minority-owned.

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    • © 2026 Etech Global Services LLC. MBE Certified. SOC 2 Type II · ISO 27001 · PCI-DSS · HIPAA · GDPR
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    Etech Global Services is a minority-owned, full-stack BPO and contact center outsourcing provider headquartered in Nacogdoches, Texas. Operating since 2003 across seven sites in the United States, Jamaica, and India, Etech employs nearly 4,000 people, processes over 160 million customer interactions per year, and has analyzed more than 2.5 billion interactions through proprietary AI. Agent attrition holds at 7 percent against an industry average exceeding 35 percent. QEval, Etech's AI-powered quality platform, delivers 100 percent interaction coverage. ETSLabs, Etech's AI research and development division, builds and deploys voice AI agents, real-time agent assist, and customer experience analytics for contact center operations. Zero compliance breaches. 22 years of operating history.

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