What We Offer:

• Transportation allowance
• Canteen Subsidy
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing: 

• Handle inbound phone calls and emails from customers and program administrators. 
• Provide accurate information regarding client’s products, services, and product delivery systems. 
• Provide Tier 1 support and assist users with online services. 
• Deliver accurate information about products and services. 
• Maintain professionalism and confidentiality at all times. 
• Respond quickly to customer issues and manage a high volume of tasks. 
• Collaborate effectively with team members and work independently when needed. 
• Perform basic administrative duties as required. 

What We Expect You To Have: 

• A fresher with strong communication skills and a basic understanding of customer service, or a minimum of one year of BPO experience, would be an added advantage. 
• HSC or High school diploma required; bachelor’s degree preferred. 
• Proficiency in Microsoft Word, Excel, and PowerPoint. 
• Strong verbal and written communication skills. 
• Flexibility to support after-hours calls if needed. 
• Ability to sit and work at a computer for extended periods. 
• Experience working with diverse teams and communities.