David Carrizales is Vice President over Etech’s On-Shore Operations. His responsibilities include overseeing Etech’s 6 on-shore centers with focus on contact center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating operations state-of-the-art technologies; defining user requirements; production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. David has over 16 years of advertising, marketing and call center experience which began in Nacogdoches in 2000 with Berry Direct. David started his career as a telephone sales representative. Since that time, David continued to progress through the ranks in various roles including Inside/Outside Sales, Training, Project Manager, Team Leader, Area Sales Manager, Operations Manager, and General Manager with a career spanning over 5 states with Bellsouth, AT&T, and YP Holdings supporting large scale revenue in high capacity centers. With extensive knowledge in multiple platforms including Print, Digital, SEM, SEO, Direct Mail, Mobile, Chat, Inbound/Outbound Sales, Customer Service and DTS David has worked to increase cliental and revenue during his time back with Etech. David is active in our local community and serves on the Board of Directors for Nacogdoches Chamber of Commerce, the Boy’s and Girl’s Club, is a 2015-2016 graduate of Leadership Nacogdoches, and is active in leadership for the area United Way. He is a native Texan, a graduate from Texas State University, in San Marcos, Texas and enjoys spending time with his beautiful wife, Andie and their son, Dayne and daughter, Alanna.