CCW June 2018 AI Workshop Presentation, Vegas

Artificial Intelligence (AI) combined with Human Intelligence (HI) can eliminate the restrictions accompanied with the antiquated QA approach of manually listening to calls, to now being able to analyze 100% of every interaction enabling customers to capture invaluable business insights from their customers. Bygone are the days when customers were simply feeling satisfied if someone listened to them. Those customers were so in the 90’s, where man and machine coexistence was simply a notion. Before the age of mass production, the interactions between businesses and customer were mostly one-on-one and had a personal touch. Customer service was more about a relationship, and the numbers of customers were limited. Learn how to combine People + Artificial Intelligence to extract invaluable data and equip your teams with performance-enhancing coaching recommendations and customer experience intelligence with Etech’s presentation.

Key Takeaways:

• Why is CX becoming more important than traditional Quality Assurance?
• How to Transform from a check box-centric to Customer Experience Quality program
• How to Generate Better Customer Experiences with Quality Monitoring and Artificial Intelligence