AI’s Integration with Quality Monitoring Effectively Enhances CX

Nacogdoches, TX – September 13, 2017 – Etech is committed to innovation and to sharing practical experiences with the call center community. With its continued endeavors in providing effortless customer experience, Etech endorses cutting edge technology, including Artificial Intelligence (AI).

AI has helped to revolutionize call center quality monitoring systems and processes and is leading digital transformation of call center quality assurance services. Adapting AI and its integration for analyses of customer interactions has resulted in quick and actionable insights into customer needs. With AI, it is now remarkably more manageable to assess large volumes of customer interaction data.

Recently, Etech President Matt Rocco’s article on “How Artificial Intelligence Improves Contact Center Experience” has been published in Enterprise Service Outlook magazine. The article recognizes Etech’s support of the knowledge resource pool within the contact center industry. “Knowledge is a resource. We constantly explore the newest innovations and integrate them when indicated to benefit our customers’ businesses.” Said Etech’s President Matt Rocco. “With AI, Etech analyzes customer interactions to improve the performance of our agents and enhance the customer experience.”

About Enterprise Service Outlook (ESO)

ESO magazine provides a platform to thinkers, practitioners, strategist and visionaries in the Enterprise Service Landscape. The platform is uniquely positioned to let upcoming and promising enterprise service vendors to showcase their innovative services. The magazine helps companies and professionals keep track of new innovative offerings from service providers. ESO provides information on outsourcing companies, makes available their practical experiences and shares important news, analysis and thought leadership in the services arena.

About Etech Global Services

Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.

Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Monitoring Solutions (EMS) division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.


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