Acquisition expands Etech’s U.S. footprint and supports growing demand from existing and new clients.
Nacogdoches, TX – May 24, 2013 – Etech Global Services, a leading business process outsourcer, today announced the acquisition of Global Contact Services’ (GCS) assets in Huntington, West Virginia.GCS provides integrated customer solutions offering inbound customer care, outbound acquisition and other back office (BPO) solutions. They are well known in the insurance field with agents licensed in all 50 states for both life and health and property and casualty.
Etech Global Services is a leading contact center and technology solutions provider. Etech offers inbound and outbound voice and live chat solutions to a world-class customer base spanning numerous industries including retail, education, telecommunications, travel, and cable. In addition, Etech has been successfully supporting the insurance and financial services industries for the past ten years and has seen tremendous growth over the past 12 months, especially with the new healthcare reform law. This acquisition allows Etech to support the demand from current and new insurance clients by increasing 200 seats and adding additional experienced licensed insurance agents.
“We are pleased to welcome GCS’ Huntington, WV employees to the Etech family,” said Matt Rocco, President and COO of Etech Global Services. “It is our mission to make a remarkable difference for our customers, associates, and within our communities. We’re looking forward to working together with our new team in West Virginia to provide superior customer experiences and innovative solutions which enable our clients to build stronger brands, strengthen customer relationships, and gain market share.”
“We look forward to continuing our strategic partnership with Etech Global Services” said Bryan Overcash, GCS Chief Operating Officer. “For over a decade, our clients have considered Huntington their top provider of contact center services. We are excited that Etech will continue to offer those same services, delivered by many of the same experienced associates in Huntington. It is definitely a win-win for Etech clients, our former associates and the greater Huntington community as a whole!”
With the recent acquisition, Etech Global Services now has eight locations worldwide including four in East Texas, one in West Virginia, one in Jamaica and two in India and employs 2,500 team members. Etech is a Tier One preferred provider to Fortune 50 organizations and provides services in both English and Spanish.
“I’m pleased to welcome Etech to our state,” said Gov. Earl Ray Tomblin. “The company’s choice to expand its U.S. operations with a new center in Huntington means new jobs and increased economic opportunities for our citizens. This achievement represents the cooperative efforts of the company, our state development and workforce training agencies and local partners. We all are excited that Etech will be joining West Virginia’s growing list of corporate citizens and look forward to working with them to ensure a bright and prosperous future in our state.”
About Etech Global Services
Etech Global Services is a leading contact center and technology solution provider with more than 2,500 employees in eight locations worldwide. Etech understands the importance of customer relationships and is committed to making a remarkable difference for their clients. All of Etech’s solution strategies are driven by the ‘voice of the customer’. Stringent QA processes ensure an ever-improving customer experience as well as ensuring the highest integrity and quality possible. These differences allow Etech to provide innovative technology, industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable Etech’s clients to build stronger brands, strengthen customer relationships, and gain market share. For more information: www.etechgs.com