Etech Global Services Announces Participation at the 2019 Customer Contact Week in Austin

Nacogdoches, TX, August 1, 2019 – Etech Global Services, an award-winning business provider of customer engagement solutions, announced their participation at the upcoming Customer Contact Week (CCW) in Austin on September 16th – 19th, 2019. After a successful turn out during CCW Vegas, Etech is back with a two-hour workshop at CCW Austin, titled, “CX Architecture: 5 Steps to Transform Your Customer Insights” on Monday, September 16th, 2019.


Customer Contact Week, going strong for the last 20 years, has proven itself to be one of the best conferences for services and technologies. Etech is set to share effective contact center practices and talk about technologies making a remarkable difference with the most industry-oriented audience.


In Etech’s workshop, the attendees will have an opportunity to learn how Human Intelligence (HI) and Artificial Intelligence (AI) navigate the five elements of quality monitoring: Listen, Identify, Analyze, Improve, and Predict. Also, how it assists derive and map out the customer insights that, in turn, deliver effortless customer experience. The cutting-edge duo of AI+HI works together to capitalize on the invaluable insights which result in personalized conversations, resolved customer issues, reduced churn, and happy customers.


“Customer experience is the primary differentiator in today’s competitive world. Human Intelligence combined with Artificial Intelligence work together with processes and technology to help create an effortless customer experience. Having seen the impact that this combination has been able to produce for us here at Etech, I am truly excited for the participants who may be hearing this information for the first time. I have full confidence that the attendees will walk away with a new excitement for how they can impact their customers and take their organization to the next level,” said Etech’s President & CEO, Matt Rocco.


At CCW Austin, attendees of Etech’s workshop will get the below takeaways:

•  Harnessing AI to decode true customer sentiments

•  Uncover personalization opportunities to enhance customer conversion and retention

•  Recognize the power and value of Customer Experience through Human Intelligence

•  Analyze the customer journey to understand customer experience at every touchpoint

•  Driving Customer Growth with Insights – driven personalized conversations


Be sure to stop by Etech’s Booth #504 to meet the team and see firsthand examples of Etech’s services and impacts.


About Etech Global Services

Etech Global Services, headquartered in Nacogdoches, Texas and with branches in Lufkin, Dallas, Rusk, Texas; West Palm Beach, Florida; Jamaica and India, is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next-generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.


Etech believes in making a remarkable difference for their people, customers and communities. Etech’s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.



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