New location expands Etech’s U.S. footprint and supports growing demand from existing and new clients.
Nacogdoches, TX – November 26, 2013 – Etech Global Services, a leading business process outsourcer, today announced they’ve expanded into Palm Beach, Florida. Etech offers inbound and outbound voice and live chat solutions to a world-class customer base spanning numerous industries including retail, education, telecommunications, travel, and cable. In addition, Etech has been successfully supporting the insurance and financial services industries for the past ten years and has seen tremendous growth over the past 12 months, especially with the new healthcare reform law.
Etech expanded its U.S. footprint to include Palm Beach, Florida to provide diverse workforce options for their growing client base. The new location immediately generated 35 new jobs in the area with 100 jobs expected within the next six months. Employees in the Palm Beach location will handle traditional contact center services as well as specialized insurance campaigns that require an insurance license.
The new location marks the ninth location for Etech Global Service who provides contact center and technology solutions onshore, off shore and near shore for a growing list of Fortune 50 and 500 organizations. In addition to this newest location, Etech has four locations in Texas, one in Huntington, West Virginia, two in India, and one in Jamaica.
“It is our mission to make a remarkable difference for our customers, associates, and within our communities”, said Matt Rocco, President and COO of Etech Global Services. “We’re excited to join the Palm Beach Florida community and are looking forward to this team helping our clients to build stronger brands, strengthen customer relationships, and gain market share.”
About Etech Global Services
Etech Global Services is a leading contact center and technology solution provider with more than 2,500 employees in nine locations worldwide. Etech understands the importance of customer relationships and is committed to making a remarkable difference for their clients. All of Etech’s solution strategies are driven by the ‘voice of the customer’. Stringent QA processes ensure an ever-improving customer experience as well as ensuring the highest integrity and quality possible. These differences allow Etech to provide innovative technology, industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable Etech’s clients to build stronger brands, strengthen customer relationships, and gain market share. For more information: www.etechgs.com