Etech Global Services Invited To J.D. Power Roundtable of Champions Conference

Etech Global Services invited as the only contact center participant.

Nacogdoches, TX –April 7, 2015- Etech Global Services, a leading business process outsourcer, was invited to participate in the 2015 J.D. Power Roundtable of Champions Conference at the Grand Hyatt in Dallas, TX March 2-4th.

The J.D. Power Roundtable of Champions event is an invitation-only event designed to bring together leaders and organizations that share a commitment to deliver superior customer service.  Etech Global Services was invited to this prestigious event as the only contact center sponsor at the conference.

Etech hosted a break out session entitled “Best Outsourcing Strategies”. Etech’s President and COO Matt Rocco and their Vice President Patrick Reynolds along with Ritesh Kochar, Director of Contact Center Solutions for J.D. Power led the session.

“We were honored to participate in this event”, said Matt Rocco, Etech President and COO.  “We enjoyed the opportunity to share strategies with other industry leaders and discuss best practices for superior customer service within the contact center industry.”

Etech was invited to this event to share experiences from their 17 years of successfully helping Fortune 50 companies deliver superior customer service.  As a global leader in the contact center industry and pioneer of web chat services, Etech draws on a depth of experience that can help other companies solve business challenges in their service organizations.

Learn more about the J.D. Power Roundtable of Champions conference.

Learn more about Etech Global Services.

About Etech Global Services

Etech Global Services is a leading contact center and technology solution provider with more than 2,500 employees in nine locations worldwide.  Etech understands the importance of customer relationships and is committed to making a remarkable difference for their clients. All of Etech’s solution strategies are driven by the ‘voice of the customer’.  Stringent QA processes ensure an ever-improving customer experience as well as ensuring the highest integrity and quality possible.  These differences allow Etech to provide innovative technology, industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable Etech’s clients to build stronger brands, strengthen customer relationships, and gain market share. For more information:


Press Contact:
Veronica Ellison

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