The new software allows companies to find and engage with their “fans” through
social media and turn them into paying customers.
Nacogdoches, TX – August 28, 2013 – Etech Global Services, a leading business process outsourcer, just launched their new social commerce platform, MySocialChatter.MySocialChatter allows small and mid-size businesses access to the type of social media and customer information only large organizations could afford previously.
MySocialChatter automatically monitors a company’s brand across the web and social networks and has several user-engagement modules that help turn those fans into paying customers. The SaaS Platform includes:
- COMPREHENSIVE LISTENING ENGINE – Pulls information from across the web (Social Networks, News & Blogs, Directory Listings, Customer Reviews) and displays it in a unified and meaningful way.
- ENGAGEMENT TOOLS – Automatically publishes campaigns, manages customer lists, and much more to connect with customers online and inspire them to take action.
- COUPON DISTRIBUTION – Creates and distributes coupons through online channels like Twitter and Facebook.
- ANAYLZE RESULTS – Allows companies’ to compare their strengths with that of their competition and see how they stack up.
“The world of social media, internet shopping and online gossip is open 24 hours a day. If any business is not monitoring around the clock, there’s plenty that is being missed. Companies we work with are expressing an increasing desire to know what people are saying about them online, and where possible, they are looking to rapidly respond and engage with those customers,” said Matt Rocco, President and COO of Etech Global Services. “We are very excited to have worked with the team at SocialStrategy1 to bring MySocialChatter to the marketplace. Small, medium or large … My Social Chatter will help meet your needs.”
MySocialChatter was developed in partnership with SocialStrategy1 to bring a cost effective, yet powerful social media commerce platform to the SMB market.
“We are pleased to be partnering with Etech Global Services to create MySocialChatter, a tool to bring the power of social media marketing and analytics to the SMB marketplace,” said Dennis Stoutenburgh, President and Co-founder of Social Strategy1.
“After months of intensive development, we are very excited to partner with Etech Global Services to create MySocialChatter to introduce this product to small and mid-size businesses”, said Mike Lewis, Chairman and Co-Founder of SocialStrategy1. “We are confident that this partnership will enable businesses of all sizes to gain access to the most effective and user friendly social commerce platform available. MySocialChatter has a one of a kind ability to detail the features and benefits of this platform to customers and assist them in the set up and launch process. This means that customers will immediately see customer growth and other benefits from integrating this product in their day to day activities.”
MySocialChatter starts at $29.99 per month. For more information, www.mysocialchatter.com.
About Etech Global Services
Etech Global Services is a leading contact center and technology solution provider with more than 2,500 employees in eight locations worldwide. Etech understands the importance of customer relationships and is committed to making a remarkable difference for their clients. All of Etech’s solution strategies are driven by the ‘voice of the customer’. Stringent QA processes ensure an ever-improving customer experience as well as ensuring the highest integrity and quality possible. These differences allow Etech to provide innovative technology, industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable Etech’s clients to build stronger brands, strengthen customer relationships, and gain market share. For more information: www.etechgs.com
About Etech Global Services
Social Strategy1is the premiere digital sales and customer service funnel. We partner with clients to develop data driven solutions to supplement traditional sales, marketing and customer care platforms. Our funnel harnesses the power of social media data, marketing automation and proprietary technology to acquire new customers and engage existing customers. We provide clients with a unique process to implement growth strategies supported by trained analysts. With Social Strategy1, you can find new customers, improve customer lifetime value and create greater enterprise value.For more information, visit www.socialstrategy1.com