Etech Global Services Welcomes New Director of Operations

Jasen Shirley Appointed Director of Operations for Palm Beach, Florida Location


Nacogdoches, TX-April 3, 2014 — Etech Global Services,  a leading business process outsourcer, announces the hiring of Jasen Shirley as Director of Operations for their Palm Beach, Florida location.


Mr. Shirley will manage the day-to-day operations of the companies’ contact center business in Palm Beach including inbound and outbound voice services, web chat solutions and quality assurance.  Etech’s mission is to make a remarkable difference for their customers, associates, and within their communities.  Mr. Shirley will be responsible for upholding this mission and ensuring the Palm Beach employees are delighting their customers.


Mr. Shirley brings over 18 years of experience and success as a call center and business process outsourcing management professional.  He is a well-traveled global outsourcing veteran with a keen ability to drive sales performance and quality customer satisfaction with internal and outsourced third party contact centers. He brings a diverse and wide spectrum of skills that will improve customer satisfaction and next generation solutions. Jasen graduated from Nova Southeastern University with a degree in Business Management.


“We are very pleased to havesuch an experienced contact center veteranjoin the Etech Global Services team,” said Matt Rocco, President and Chief Operating Officer at Etech Global Services. “We are excited about the contribution Jasen will bring to Etech and to our clients.”


“Etech is a well-respected, contact center outsourcer with proven results,” said Jasen Shirley.  “I’m thrilled to join this company and am looking forward to helping the company grow in the years and months to come.”


About Etech Global Services

Etech Global Services is a leading contact center and technology solution provider with more than 2,500 employees in nine locations worldwide.  Etech understands the importance of customer relationships and is committed to making a remarkable difference for their clients. All of Etech’s solution strategies are driven by the ‘voice of the customer’.  Stringent QA processes ensure an ever-improving customer experience as well as ensuring the highest integrity and quality possible.  These differences allow Etech to provide innovative technology, industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable Etech’s clients to build stronger brands, strengthen customer relationships, and gain market share. For more information:



Press Contact:
Veronica Chimney

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