Nacogdoches,TX – June 20, 2018 – Etech Global Services, a leading business provider of customer engagement, announces that the organization has received an honorable mention in the category of Best Training and Development Program during the Customer Contact Week Excellence Awards Gala.
The 2018 CCW Excellence Awards recognizes the most innovative organizations and executives who have made a commitment to driving change in the customer contact industry. The awards are dedicated to celebrating world-class innovation, creativity and execution across the full spectrum of contact center functions.
“It is an honor and proud moment for Etech to be recognized at a global level. This honorable mention from CCW belongs to the entire team at Etech. Without everyone’s hard work, none of this would have been possible. This honorable mention is a representation of Etech’s commitment to excellence and ingenuity”, said Etech’s Matt Rocco, President and CEO.
Some of the key highlights of Etech’s training and development programs that were featured includes:
- Pre-hire assessments
- Knowledge management training methodologies
- Coaching strategies
- Recommendations on overcoming generational challenges in the call center
- Professional development and incentive programs
About Etech Global Services
Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.