Nacogdoches,TX July 24, 2017 – Customer expectations for service continues to increase. Customers want an effortless experience. One key component of building a model that delivers is call center training. Improving performance management and training best practices in the call center is key to keeping customers happy. On June, 27 2017 over 1000 leading companies in the contact center business gathered at the 18th Annual Call Center Week (CCW) in Las Vegas to recognize industry leaders during the Excellence Awards Gala. During this event, Etech was honored to receive a nomination and honorable mention award for Excellence in Call Center Training and Development.
The 2017 CCW Excellence Awards honored, recognized and promoted individuals and teams who have delivered superior contact center solutions and exceptional Customer Experience (CX) performance. The awards targeted world-class innovation, creativity and execution across the full gamut of contact center functions. Being honored with a CCW Excellence Award underscores Etech’s ability to meet the needs of existing and potential clients, it is also a great way to boost morale and show appreciation for Etech’s team and the work they do.
Etech’s President, Matt Rocco said, “Etech is honored to be recognized by CCW in the category for Best Training and Development Program. Our people are the foundation to building a great company, an inspiring culture and a preferred environment. Every Etech team member is critical to our success, it is imperative that we continue to invest in the training and developing of our people.”
Etech’s Jim Iyoob, Chief Customer Officer, further added, “Etech has moved beyond traditional training through employee empowerment and performance engagement to enhance Etech’s performance at all levels.”
About Etech Global Services
Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Monitoring Solutions (EMS) division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.