Kaylene Eckels Promoted to Etech’s Chief Operating Officer

kaylene-eckelsNacogdoches, TX – February 20, 2017– Etech Global Services is pleased to announce the promotion of Kaylene Eckels to Chief Operating Officer. As COO, Eckels will have responsibility for all the Company’s operating units worldwide. She will report directly to Matt Rocco, President.

Since joining Etech in 2006, Kaylene has held several positions including Director of Operations in both Nacogdoches and Lufkin, TX; Assistant Vice President Global Operations, and most recently Vice President of Global Operations. Under Kaylene’s leadership Etech has continued to raise the bar, and deliver on both customer and shareholder commitments. Kaylene sets BIG goals for herself and her team, and is committed to ensure they are delivered on. Kaylene recently stated, “I’ve been blessed to have several great leaders believe in and mentor me, and it has made all the difference. As a result, I’m passionate about creating opportunities for my team, and challenging them to stretch beyond their comfort zone. Most people will find a way to deliver at a higher level they just need to believe they can and be given the support, guidance and empowerment to do so.”

The Board unanimously agrees that Eckels’ leadership experience coupled with her strategic thought Leadership and proven ability to deliver results make her the right person to help execute Etech’s strategic priorities and drive sustainable growth.

Matt Rocco, President, states, “Although we have had much success, I firmly believe the best is yet to come. To deliver on our vision of making a remarkable difference for our customers, our people and our communities, and to achieve our aggressive 2017 commitments, it will take strong leadership focused on growing our people, expanding existing client relationships and superb execution around each new business opportunity.”

About Etech Global Services

Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.

Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Monitoring Solutions (EMS) division; provides you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.

Delivering Effortless Customer Experience by utilizing the very best People, Processes, and Technology.


Press Contact:
Veronica Hill Chimney

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