Deliver consistent and engaging brand experiences and
manage customer interactions with

Inbound Call Center Services

Connecting your customers with the
right agents

For brands, it is necessary to deliver a consistent experience to their customers. Our well-trained team of Contact Center agents ensure that all of your customers receive the same personalized treatment that will ensure result-driven performance for your business.

Our Suite of Inbound Call Center Services

UPSELLING/CROSS SELLING SERVICES

ORDER PROCESSING SERVICES

Resolving pre-sales concerns, assisting customers while placing the order and simplifying order processing by creating an integrated technology infrastructure.

FOLLOW UP SERVICES

INQUIRY MANAGEMENT

Capturing, responding and classifying the inbound inquiries depending on custom criteria. Ensuring customers receive on-time response from the sales team. Logging and retaining all information.

MARKET RESEARCH & CUSTOMER SURVEYS

PRODUCT & SERVICE PROMOTION

Easing product & service launches by effectively communicating with the customers, sharing necessary details while ensuring result-driven performance.

CUSTOMER & SERVICE SATISFACTION SURVEY

TELEMARKETING SERVICES

Responding to inbound calls, providing detailed information to customers as requested and supporting customers at every stage.

CUSTOMER RETENTION SERVICES

INBOUND SALES

Leading the End-to-End Management of the inbound sales process from lead generation, qualification, appointment and setting until the order is placed.

OUTBOUND SALES

INTERACTIVE VOICE RESPONSE

Identifying and resolving common customer concerns using IVR. Improving team productivity & efficiency and reducing calls in queue.

COLD CALLING SERVICES

HELPDESK SERVICES

Increasing First Call Resolution by providing real-time support and resolving customer concerns in the shortest possible timeframe.

SUBSCRIPTION RENEWAL SERVICES

BILLING SUPPORT

Assisting customers for any challenges they’re facing during the billing process and guiding them while making their payment.

Organizations Trust Etech For Inbound
Call Center Solutions

As your trusted advisor for remarkable results across multiple inbound call center engagement channels, Etech has proven to be effective in real-time response. By using personalized interactions, increasing revenue, reducing operational costs and ensuring better customer relationships, Etech is at the top of its field. We use technology to build and customize systems to offer high end inbound support services. We’re highly acclaimed by our clients because:

Real-Time Monitoring

20+ Years of Experience

Trusted Partner for Multiple Fortune 50 Companies

24/7/365 Support

Skill-Based Routing

Skill-Based Routing

CASE STUDY

Get Access To Customer Experience Insights

ETECH GLOBAL SERVICES ENHANCES OVERALL CUSTOMER EXPERIENCE FOR MAJOR WIRELESS NETWORK PROVIDER.

A great inbound call program is essential to retain customers and enhance or protect the company’s reputation. It is imperative to provide the proper tools, training and follow up coaching to enable agents to succeed in supporting the company’s customer service objectives. Our leading telecommunication client, a Fortune 500 Company offering data and voice services to nearly 100 million customers around the globe, was facing difficulties with these few aspects of their inbound call program. Improving Service Levels, Reducing Average Handle Time (AHT) combined with superior customer experience was a challenge extended to Etech in which Etech succeeded with.

Industry: Telecom | Service: Inbound Customer Service

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