On-Demand Webinar

Smarter CX, Smarter QA: QEval Live Demo & 2025 Release

Access the On-Demand Webinar and Discover How to Revolutionize Compliance & Performance

07/16/2025 Nicole Kyle, Manu Dwievedi
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Experience the Next-Gen QA Platform in Action

Join us for a live demo of QEval by Etech Global Services—the next-gen QA & analytics platform helping contact centers transform performance, compliance & satisfaction.

With smarter dashboards, real-time insights, and AI that actually works, QEval empowers teams to move from reactive to proactive customer experience strategies.

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What You Will Learn

What You’ll Learn​

  • Live QEval Platform Walkthrough
    Experience a comprehensive demo of QEval’s latest 2025 release with innovative features and enhanced capabilities.
  • Real-Time Analytics & Scorecards
    See live analytics and real-time scorecards designed for agents and supervisors to monitor performance instantly.
  • AI-Powered Transcription & Sentiment Analysis
    Discover how AI-powered transcription and sentiment tracking provide deeper insights into customer interactions.
  • Performance Enhancement Strategies
    Learn how to leverage insights to improve agent performance and ensure compliance across your contact center.
  • ROI-Driven Case Studies
    Explore real-world use cases that demonstrate measurable ROI and operational improvements.
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Nicole Kyle

Nicole Kyle

Managing Director & Co-founder, CMP Research

Nicole Kyle Managing Director & Co-founder, CMP Research

Nicole Kyle is Managing Director and co-founder of CMP Research. Nicole joined CMP in November 2021 from Gartner, where she spent eight years leading research and advisory. Nicole is known for her exceptional work in customer contact, workplace strategy, and employee engagement, delivering frame-breaking insights that have supported critical decision-making across hundreds of enterprise-level leadership teams. Prior to Gartner, Nicole was a journalist and still maintains the natural curiosity of journalism in her research. Fun Fact: Nicole lived and worked in London for five years.

Manu Dwievedi

Manu Dwievedi

Sr. Director of Etech Insights, Etech Global Services

Manu Dwievedi Sr. Director of Etech Insights, Etech Global Services

Manu joined Etech in March 2014 as an Online Chat Representative. During his tenure, Manu has held responsibilities in various facets of call center, including operations, training as well as quality monitoring & analytics. Manu is driven and passionate about customer experience management, data science, natural language processing, machine learning, and driving innovative conversational AI solutions for business growth.