Transforming Contact Centers with Data Webinar

Unleash the Power of Data-Driven Strategies in Your Contact Center

Gain the knowledge needed to leverage analytics, enhance customer experiences, and drive measurable results. Learn how to transform your contact center from a cost center into a true strategic advantage.

In this webinar, we explore: :

Implement effective quality monitoring and analytics technology.
Translate data insights into actionable business strategies.
Foster a data-driven culture within your contact center teams.
Explore real-world case studies of successful transformations.
Discover tools and methodologies for ongoing improvement.

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What You Will Learn

What You'll Learn

Effective Quality Monitoring & Analytics Technology:
Understand how to select and deploy the right tools to accurately measure your contact center performance, boost efficiency, and enhance customer satisfaction.
Data-Driven Culture:
Learn best practices for fostering a culture where every team member value data driven insights and contributes to continuous improvement.
Real-World Success Stories:
Review case studies that demonstrate how leading organizations have transformed their contact centers, delivering significant ROI.
Actionable Strategies & Frameworks:
Get step-by-step methodologies to turn insights into action, ensuring consistent improvements and long-term success.

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Meet the Speakers

Jim Iyoob

Chief Customer Officer, Etech Global Services

Jim Iyoob Chief Customer Officer, Etech Global Services

With more than 35 years in the call center/BPO industry, Jim’s passion lies in remaining ahead of the curve. He brings extensive expertise in quality assurance, analytics implementation, and strategic transformation of customer experience operations.

Shawndra Tobias

SVP, Customer Experience, Etech Global Services

Shawndra Tobias SVP, Customer Experience, Etech Global Services

Shawndra specializes in operational efficiency and data-driven leadership. She brings a wealth of experience in enhancing operational processes, coaching teams, and using analytics to foster continuous improvement.

Melissa Magos

Sr. Director – Call Center Operations, Frontier Communications

Melissa Magos Sr. Director – Call Center Operations, Frontier Communications

Melissa’s deep operational knowledge spans workforce management, training, and resource optimization. She has a proven track record of using insights to elevate contact center performance, customer experience, and overall outcomes.

Don’t Miss out

Etech operators run live webinars on contact center quality, Voice AI deployment, compliance, and operations on a regular cadence. Register your interest and we will notify you when the next session is scheduled.

FAQs

Common Questions

What is the “Transforming Contact Centers” webinar about?

It’s an on-demand session focusing on using data insights and analytics to drive strategic improvements in contact center operations.

Who should watch this webinar?

Contact center leaders, managers, supervisors, and professionals seeking to enhance efficiency, improve customer experience, and leverage data-driven strategies.

How can I access the webinar?

Simply fill out the form and click the “Watch Now” button to gain instant on-demand access.

What topics will be covered?

The webinar covers contact center quality monitoring and analytics technology, actionable strategy development, building a data-driven culture, real-world case studies, and continuous improvement methodologies.

Can I ask questions about the webinar content?

While this is an on-demand session, feel free to reach out to our team for clarification or additional insights.

How can I contact you for more information?

If you have any further questions or need additional information, please feel free
to contact us at CX@etechgs.com.