Pioneer in Web Chat Sales and Service
Etech is the foremost expert in live chat services and has proven results in lead generation, sales, and service. We provide a sophisticated live support chat solution that monitors web site visitors, identifies hot prospects, engages prospects with targeted offers, and converts hot prospects into customers. When you partner with Etech, you can rest assured that your online sales and service goals will be met with our live chat support and even exceeded right from the start.
Although an internet presence has the power to revolutionize an industry, many companies are finding that customers are leaving their website without purchasing. Complicated service orders, unanswered questions and unexplained charges all contribute to 60% of online visitors leaving the shopping cart on the website. However, studies show that the customer experience is significantly improved by providing online Chat Service operators to answer questions, provide additional information, render excellent customer service and resolve customer issues. These studies further revealed that companies investing in live support chat programs not only received a phenomenal increase in their conversion rates, but were able to reduce their inbound call volumes by more than 20%.
Etech Global Services has deep experience with live chat services and expertise in live chat support programs. For over 11 years, we have been helping some of the world's leading organizations improve their ecommerce and service results through the use of website live chat customer service.We regularly speak at leading industry events about live chat trends and have published numerous educational articles on developing a successful website live chat service. With Etech as your partner, you can be confident that your live chat customer support solution will be driven by best practices and a decade of proven experience.
Etech Global Services offers website live chat services 24/7/365 through our onshore, near shore and off-shore locations. We also support both English and Spanish speaking customers with our dedicated team of chat operators.
You can view the progress of your website live chat program through our reports and analytics. In a single report, you can easily track close rates, sales per hour, average revenue per sale, and much more. We also provide a host of ad-hoc reports to meet all of your reporting and business needs.
Etech Global Services is PCI Compliant and offers dedicated technology with a full redundant environment with full back-up and recovery. You can be confident that we'll be available to assist your customers without interruptions.
We'll partner with you to deliver proactive live chat service solutions that help you meet your revenue goals.
Some of our common Live Chat Services include:
- Up-Sell and Cross-Sell Programs
- Ecommerce Support
- Lead Generation
- Winback Programs
- Technical Support
- Account Information Updates
- Shipping and Product Questions
Our clients have seen the following results with our Sales Services:
- 20% in Increased Sales
- 25% Reduction in Inbound Call Costs
- 90%+ CSAT top two boxes on Customer Service Chats
- 80%+ CSAT top two boxes on Sales Chats
Contact Us today to learn more about our live chat solutions and a proof of concept trial.