Etech Global Services LLC
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    • Back Office Operations
    • Quality & Analytics
  • ETS Labs
    • QEval Platform
    • Speech AI
    • QEval Interactive Tour
    • Automation
    • Voice AI Technology
    • Integrations
    • RTAA – Real-Time Agent Assist
  • Industries
    • Healthcare
    • Telecommunications
    • Financial Services
    • Technology
    • Automotive
    • Breach
    • Education Contact Center
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    • Insurance
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    • Retail
    • Travel Hospitality
  • Company
    • About
    • Leadership
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    • How We Work
    • Global Delivery
    • Awards
    • Locations
    • Culture & Values
    • Our People
    • Community and CSR
    • ESG and Community Impact
  • Resources
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    • Client Stories
    • Webinars
    • CX Assessment
    • Events
    • ROI Calculator
    • Ebooks
    • Glossary
    • Podcasts
    • Press Releases
  • Let’s Talk

ETSLabs’ QEval® Recognized as a Leading Provider on the CMP Research Prism for Automated QA/QM

NACOGDOCHES, TX, UNITED STATES – January 2026 — /EINPresswire.com/ — QEval®, the AI-powered quality assurance and performance management platform from […]

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Etech Global Services Achieves SOC 2 Type II and SOC 3 Certifications, Demonstrating Excellence in Enterprise-Grade Security and Operational Discipline

Nacogdoches, TX: Etech Global Services, a leading provider of customer engagement solutions, announced the successful completion of both SOC 2 Type II […]

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ETSLabs by Etech Wins ICMI Global Contact Center Award for QEval®

NACOGDOCHES, TX – October 29, 2025 — ETSLabs, the innovation division of Etech Global Services, has won the 2025 ICMI […]

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Etech Global Services Solidifies Market Leadership Position in Everest Group’s 2025 PEAK Matrix® for CXM Services

Nacogdoches, Texas – October 15, 2025 — Etech Global Services has strengthened its industry standing as a Major Contender in […]

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Etech Announced as a Finalist in Three Categories at 2025 ICMI Global Contact Center Awards

NACOGDOCHES, TX, UNITED STATES, July 25, 2025 – Etech Global Services, a leading BPO outsourcing provider, has been named a […]

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Etech’s QEval Wins the Spring 2025 Top Performer Award from SourceForge

Etech’s QEval is proud to be a winner of the Top Performer award from SourceForge, the world’s largest software reviews […]

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Etech Joins Everest Group’s Clinton Global Initiative Pledge to Grow Impact Sourcing Workforce to 1 Million by 2030

NACOGDOCHES, TX, UNITED STATES, April 8, 2025 /EINPresswire.com/ — Etech Global Services (“Etech”), a global leader in customer engagement solutions, today announced its […]

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Etech Recognized as Core Performing Provider on the CMP Research Prism for Customer Analytics

NACOGDOCHES, TX, UNITED STATES, February 5, 2025 /EINPresswire.com/ — Etech Global Services is proud to be recognized on CMP Research Prism, an […]

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Etech Global Services Named One of America’s Dream Employers 2025

NACOGDOCHES, TX, UNITED STATES, December 23, 2024 /EINPresswire.com/ — Etech Global Services has been recognized as one of America’s Dream […]

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Etech Announced As a Finalist in Five Categories at Customer Centricity World Series Awards

NACOGDOCHES, TX, UNITED STATES, September 6, 2024 /EINPresswire.com/ — Etech Global Services, a leading BPO outsourcing provider, has been named a […]

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Etech Global Services LLC

Contact center outsourcing operations powered by ETS Labs, our in-house AI and analytics division. No licensed technology. No outsourced engineering. People who stay. Founded 2003. Minority-owned.

What we do

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  • Sales & Growth
  • Quality & Analytics
  • Back Office
  • Voice AI
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  • About
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  • Resources

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  • © 2026 Etech Global Services LLC. MBE Certified. SOC 2 Type II · ISO 27001 · PCI-DSS · HIPAA · GDPR
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    Etech Global Services is a minority-owned, full-stack BPO and contact center outsourcing provider headquartered in Nacogdoches, Texas. Operating since 2003 across seven sites in the United States, Jamaica, and India, Etech employs nearly 4,000 people, processes over 160 million customer interactions per year, and has analyzed more than 2.5 billion interactions through proprietary AI. Agent attrition holds at 7 percent against an industry average exceeding 35 percent. QEval, Etech's AI-powered quality platform, delivers 100 percent interaction coverage. ETSLabs, Etech's AI research and development division, builds and deploys voice AI agents, real-time agent assist, and customer experience analytics for contact center operations. Zero compliance breaches. 22 years of operating history.

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