Etech’s Media Center

Media Center

Beyond The Transaction:
Jim Iyoob
Impactful Role In Leading The Way To Effortless Customer Experiences

A visionary leader Jim Iyoob positioned as the Chief Customer Officer at Etech Global Services, is in the driving seat of a dynamic journey, where the focus is on delivering effortless customer experiences through advanced analytics and contact center solutions.

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Casting Off for Success:
Matt Rocco
Navigating the Future of Client Excellence with Foresight

In 2003, a company took its first steps in the business world, armed with only 400 employees and a single contact center in Nacogdoches, Texas. Fast forward 20 years and a global powerhouse with over

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Delivering Effortless, Exceptional, And Personal

Etech Global Services: Delivering
Effortless, Exceptional, And Personal

In recent times, there is a rising need for personalized and engaging customer experiences across business verticals. The platforms that facilitate

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Go Beyond Net Promoter Score To Measure The Customer

Go Beyond Net Promoter Score To Measure The Customer

The Net Promoter Score specifically helps companies to categorize customers

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Go Beyond Net Promoter Score To Measure The Customer

The Impact Of Altruism On A Servant
Leadership Culture

Servant leadership is the backbone of many leadership development programs

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Guaranteed Quality Performance And Positive UX

Guaranteed Quality Performance And
Positive UX

Exceptional customer service starts with effective and strategic process quality

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Go Beyond Net Promoter Score To Measure The Customer

BusinessLink: Volunteer Spotlight

Etech’s Assistant Director for Recruitment, LaMarcus is the Assistant recognized

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CIO December 15

CIO December 15

It’s hard to believe that 2014 is coming
to an

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Social Media Customer Care Plan

Social Media Customer Care Plan

Regardless of your personal feelings on social media, it is

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Texas Association Of School Boards February 2016

Texas Association Of School Boards
February 2016

The Texas Association of School Boards (TASB) is pleased to

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Inbound September 21

Inbound September 21

Contact Center Association’s Inbound Magazine published “Today’s Customers Expect Great

Call Center Times September 20

Call Center Times September 20

Call Center Times published “Creating a Successful Hispanic Customer Win-Back

Call Center Times September 1

Call Center Times September 1

This August, “What to Look for in a Live Chat

Connections July 2011

Connections July 2011

Jim Iyoob, VP Global Development, presented, “A Look at Best-in-Class

ATA EConnections May, 2011

ATA EConnections May, 2011

Today’s Shoppers Expect Great Customer Service No Matter Where They

Texas Emergency Hurricane Hotline Outsourced To India

Texas Emergency Hurricane Hotline Outsourced To India

As Hurricane Rita roared towards them, more than 300 people

Effective Teleservices In The Wall Street Journal TX.

Effective Teleservices In The Wall Street Journal TX.

As U.S. Companies continue their global search for cheap labor

Nacogdoches Officials Praise ETI

Nacogdoches Officials Praise ETI

Nacogdoches government and business officials offered nothing but praise for

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