Our Global Centers

Regardless of location, our centers deliver consistent and exceptional experiences. All of our centers are built with highly experienced servant leaders who are committed to driving outstanding performance from their teams. We are committed to finding and retaining high performing team members to build your campaign. As our partner, you have the full support of our management and executive teams who will oversee your business needs and guarantee outstanding results and growth for your brand.

Etech Centers Across the Globe

Centers Leaders Team

MICHAEL ALMAZAN

Senior Director of Operations

JONATHAN JOHNSON

Director of Operations,
Nacogdoches

JASON HOSKINS

Director of Operations,
Jamaica

RAJENDRA DABHI

Director Operations ,
Gandhinagar

KEYUR DAVE

Director Operations,
Vadodara

Chris Basile

Sr. Director of Operations

Centers Leaders Team

BENJAMIN JOHNSON

AVP – Operations

JONATHAN JOHNSON

Director of Operations,
Nacogdoches

MICHAEL ALMAZAN

Director Partner Strategy

JASON HOSKINS

Director of Operations,
Jamaica

RAJENDRA DABHI

Director Operations ,
Gandhinagar

KEYUR DAVE

Director Operations,
Vadodara

Chris Basile

Sr. Director of Operations

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Michael Almazan

Michael is the Director Partner Strategy for Etech Global Services. He is responsible for overseeing the campaign performances for Etech’s Onshore centers which include over 600 agents and 55 leaders all ranging from sales coaches, training leaders, operation managers, account leaders, analytical reporting and queue management support. He handles all direct client relationships, hiring process, training process, program expansions, and leadership development in all locations.

He also provides weekly staffing updates which include monthly and weekly trends as well as monthly revenue goals, end of month invoicing, and incentive tracking. Over the past year, Michael has helped implement new processes to track, correct, and drive performance which helped increased headcount by 300 employee’s and increased overall revenue by 43%. Michael is an expert in building, motivating and developing high-performing teams as well as global business operational perspective through multi-shore operations, sales and service leadership in multiple sites including in India.

Jonathan Johnson

Jonathan comes to Etech with a wealth of knowledge including over 23 years of contact center experience. Jon started his BPO career in 1998 as a Bilingual Customer Service Representative. Since then, Jon has worked in both the BPO world as well as on the client side for a major retail multimedia organization around the world. His experience is in Operations Management, Vendor Management, Global Sales and Account Management.

David Carrizales, SVP – Operational Excellence, stated, “We are excited about brining Jonathan on and we are looking forward to his fresh ideas, his community involvement and his commitment to valuing people and his passion for raising expectation and delivering on results.” Jon comes from a large family of Missionary kids, who grew up in Huejutla, Hidalgo Mexico. He’s been married to his beautiful wife Jessica. Jon and Jessica have two adorable children Liam and Piper. Outside of work Jon loves to spend time with his two children and wife.

Jason Hoskins

Jason has been in the BPO industry for 15 years. He has a background in Sales and Customer service and has managed accounts in telecom, travel, utilities, medicine, insurance, and several other verticals. He has grown numerous call centers and has found his passion in grooming people into senior leaders which fits right in to our Etech Culture of valuing people! Jason enjoys music, reading, socializing, motivational speaking, and motor racing. During his tenure at Etech, Jason intends to build a culture that no one will want to leave.

Rajendra Dabhi

Rajendra Dabhi is Director – Operations for Etech Gandhinagar India. Rajendra Joined Etech in Sept 2009. He is responsible to ensure that, Gandhinagar operations goals are consistently achieved while developing a strong trusted advisor relationship with the customers. Starting from 2002, Rajendra has a good experience in IT, ITES and BPO industry. He began his career in Etech as a Project Leader and worked on developing a strong leadership team in operations while delivering consistent results before moving into the role of an Account leader and then to the current role. Prior to joining Etech, Rajendra has an experience of working with companies like Dell and Hewlett Packard in the technical support section in a managerial position. Rajendra is a graduate from Gulbarga University, from the southern Indian state of Karnataka. He has been very instrumental in identifying and growing leadership to develop a strong motivated team.

Keyur Dave

Keyur Dave is Director of Operations for Vadodara center. Keyur joined Etech in May 2006 as a voice agent. In almost 15 years of his tenure, he went on to become Mentor, ASC, SC, OL, AL & Sr. AL. Keyur has been instrumental in launching different campaigns at Vadodara center and helping Etech on multiple programs for various vertical like Telecom, Cable, Retails, Travel among other some of the prominent clients and managed a role of a channel Manager for wireline consumer network. In his new role, major focus will be to drive remarkable coaching tactics within all his operations leadership team and to keep developing himself and all at the center as a servant leader.

His goal is to focus on creating an effective and efficient leadership bench and partnering with global leadership development team to keep driving leadership development activities and training for his leadership team at Vadodara center. Keyur enjoys knowing the positive aspect of politics. He is seen as one of the highly rated motivators at Etech Vadodara center. He has completed Diploma in Business Management and aspires for further studies that he considers highly important for his own branding in the local community as an Etech Vadodara Operations face. He is married to his caring wife Pratiksha and he is having a sweet son named Aryan. He loves spending time with his family. His hobbies include Body Language Reading & Cricket.

Chris Basile

As a collaborative servant leader, Chris embraces the importance of the employee experience and is focused on developing team members and leaders to deliver operational excellence and process improvements. Chris will be focused on building upon Etech’s remarkable people first culture; one where people are developed and have opportunities to grow and thrive. Chris will lead our San Antonio center; and alongside his team create raving Etech client fans.

With over twenty years of contact center leadership experience, Chris comes to Etech having worked for a BPO (TeleTech) for 12 years and leading large-scale programs for AT&T, Verizon, Google AdWords, HP, IBM, and Best Buy. Chris has also worked directly for recognizable companies such as Cox Communications (Where he partnered with Etech India for Chat services) and ZipRecruiter. He has earned an associate’s degree in Criminal Justice Studies from Mesa Community College, and a Bachelor of Science in Business Management from California Coast University.

Before joining Etech, Chris worked for Phone.com as VP, of Inside Sales & Contact Center Operations. He had joined the company at the height of the COVID-19 pandemic to transform a professional contact center while developing and formalizing standards, and processes. During his time there he successfully implemented the new infrastructure, technology stack, and teams that produced record-breaking revenue and overall profitability. It was also during this time that Chris partnered again with Etech to help Phone.com “Communicate Better” with their customers looking for support over phone/chat. Since that time, Chris has been instrumental in partnering with our Etech Insights team on a contract basis, with a focus on understanding and delivering on client needs.

Chris’s servant leadership approach and core values are rooted in a quote from the great Maya Angelou which is: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Outside of work, Chris enjoys sports and loves watching his Buffalo Bills, Buffalo Sabres, and New York Yankees. When he takes a break, you can find him and his wife on a cruise or enjoying their downtime together with their two Yorkies.

Benjamin Johnson

AVP – Operations

Ben is the AVP Operations. In his role as AVP, Ben leads the Onshore/Nearshore Operations team. He mentors and develops Ops Sr. Leadership building upon Etech’s culture of coaching and ensures high standards and delivery of remarkable performance results. Ben also, leads resource planning & execution efforts and also leads special projects including tool and process enhancements, PDD/SOP updates, and Amrit PWSS.

In this previous role, Ben was responsible for leading operations and deliverables for the onshore centers. Ben supervised, coordinated, and evaluated the operations performance as well as partner with site Directors supporting their needs and their continued development. He was responsible for the daily operations as well as responsible for call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.

He is responsible to ensure that Nacogdoches and Rusk operations goals are consistently achieved while developing a strong trusted advisor relationship with the customers. Ben has over 24 years of experience in the call center industry. He started his career at Etech as an Operations Leader in the Nacogdoches location in 2010. Since then, he has held several positions with the company. Prior to Etech Ben spent over 13 years with Alliance Data S&P 500 and Fortune 500 Company with over 15,000 employees. Ben was born and raised in Mexico, he moved to the United States in 1998 to attend college. Away from Etech Ben stays busy as a range instructor for the Cherokee County Texas 4-H Friends & Alumni Association.

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