Our Global Centers

Regardless of location, our centers deliver consistent and exceptional experiences. All of our centers are built with highly experienced servant leaders who are committed to driving outstanding performance from their teams. We are committed to finding and retaining high performing team members to build your campaign. As our partner, you have the full support of our management and executive teams who will oversee your business needs and guarantee outstanding results and growth for your brand. 

Etech Centers Across the Globe

Centers Leaders Team

MICHAEL ALMAZAN

Sr. Director of Operations,
Nacogdoches

JONATHAN JOHNSON

Sr. Director of Operations,
Lufkin

JASON HOSKINS

Director of Operations,
Jamaica

RAJENDRA DABHI

Sr. Director of Operations ,
Gandhinagar

KEYUR DAVE

Sr. Director of Operations,
Vadodara

Chris Basile

Sr. Director of Operations,
San Antonio

Manu Dwievedi

Director of Etech Insights

Ilesh Sisodiya

Assistant Director of Software Development

Centers Leaders Team

MICHAEL ALMAZAN

Sr. Director of Operations,
Nacogdoches

JONATHAN JOHNSON

Sr. Director of Operations,
Lufkin

JASON HOSKINS

Director of Operations,
Jamaica

RAJENDRA DABHI

Sr. Director of Operations ,
Gandhinagar

KEYUR DAVE

Sr. Director of Operations,
Vadodara

Chris Basile

Sr. Director of Operations,
San Antonio

Manu Dwievedi

Director of Etech Insights

Ilesh Sisodiya

Assistant Director of Software Development

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Michael Almazan

Michael is the Senior Director of Operations for Nacogdoches. He has responsibilities for Etech’s Nacogdoches Call Center, along with handling one of our largest clients from a strategic partnership offshore in both India locations.

He is a performance-driven, strategic, process focused leader with a strong track record of delivering above and beyond results leading to growth both internally/externally. Michael has 15 plus years of contact center outsourcing experience in inbound, outbound, and chat operations both service/sales across the globe; domestic, nearshore, and farshore. His expertise includes operational performance management, digital chat sales and care, and customer service with an amazing track record delivery on customer needs. One of his strongest characteristics is being able to assist customers in launching, executing, enhancing, and developing their operations into a world class customer experience solution end to end.

Michael has exceptional understanding of his customers goals, strategies, products, overall requirements, and processes in order to provide them with a world class partnership and solution packages.

Jonathan Johnson

Jonathan comes to Etech with a wealth of knowledge including over 23 years of contact center experience. Jon started his BPO career in 1998 as a Bilingual Customer Service Representative. Since then, Jon has worked in both the BPO world as well as on the client side for a major retail multimedia organization around the world. His experience is in Operations Management, Vendor Management, Global Sales and Account Management.

David Carrizales, SVP – Operational Excellence, stated, “We are excited about brining Jonathan on and we are looking forward to his fresh ideas, his community involvement and his commitment to valuing people and his passion for raising expectation and delivering on results.” Jon comes from a large family of Missionary kids, who grew up in Huejutla, Hidalgo Mexico. He’s been married to his beautiful wife Jessica. Jon and Jessica have two adorable children Liam and Piper. Outside of work Jon loves to spend time with his two children and wife.

Jason Hoskins

Jason has been in the BPO industry for 15 years. He has a background in Sales and Customer service and has managed accounts in telecom, travel, utilities, medicine, insurance, and several other verticals. He has grown numerous call centers and has found his passion in grooming people into senior leaders which fits right in to our Etech Culture of valuing people! Jason enjoys music, reading, socializing, motivational speaking, and motor racing. During his tenure at Etech, Jason intends to build a culture that no one will want to leave.

Rajendra Dabhi

Rajendra Dabhi is the Sr. Director of Operations at Etech Gandhinagar, India, where he has been an integral part of the team since September 2009. With a rich background in the IT, ITES, and BPO industries dating back to 2002, Rajendra has consistently demonstrated his ability to achieve operational goals and build trusted advisor relationships with customers.

Rajendra began his journey at Etech as a Project Leader, where he played a key role in developing a strong leadership team and delivering consistent results. His exemplary performance led to his promotion to Account Leader, and eventually to his current position as Sr. Director of Operations. Before joining Etech, Rajendra gained valuable experience in managerial roles within the technical support sections at Dell and Hewlett Packard.

A graduate of Gulbarga University in Karnataka, Rajendra has been instrumental in identifying and nurturing leadership talent to build a motivated and high-performing team. His dedication and expertise continue to drive the success of Etech Gandhinagar.

Keyur Dave

Keyur Dave is Sr. Director of Operations for Vadodara Center. Keyur joined Etech in May 2006 as a voice agent. During his 18+ years. tenure, Keyur witnessed Etech culture at its best helping him to grow from a Voice executive to his current profile. Keyur has been instrumental in launching Etech to the VDR center when it was just 10+ employees to the current staffing of 600+ employees approximately. Keyur has developed himself as a Servant Leader and is committed to ensuring that he and his team focus on providing superior customer experiences to our customers with consistent innovation, reinvention of processes, data-driven solutions, and development of new leaders. Keyur strongly believes in a heads-up approach ensuring we prepare for the future.

Keyur enjoys knowing the positive aspect of politics and is a strong believer of “Karma”. He is seen as one of the highly-rated motivators at Etech Vadodara Center. Keyur aspires to learn Data Science in the coming months which shall help him drive his team towards making better data-driven decisions. He stays with his family in Vadodara. Keyur is married to his caring wife Pratiksha and he has a teenage son named Aryan. He loves spending time with his family. His hobbies include Body Language reading; he loves online shopping and research.

Chris Basile

As a collaborative servant leader, Chris embraces the importance of the employee experience and is focused on developing team members and leaders to deliver operational excellence and process improvements. Chris will be focused on building upon Etech’s remarkable people first culture; one where people are developed and have opportunities to grow and thrive. Chris will lead our San Antonio center; and alongside his team create raving Etech client fans.

With over twenty years of contact center leadership experience, Chris comes to Etech having worked for a BPO (TeleTech) for 12 years and leading large-scale programs for AT&T, Verizon, Google AdWords, HP, IBM, and Best Buy. Chris has also worked directly for recognizable companies such as Cox Communications (Where he partnered with Etech India for Chat services) and ZipRecruiter. He has earned an associate’s degree in Criminal Justice Studies from Mesa Community College, and a Bachelor of Science in Business Management from California Coast University.

Before joining Etech, Chris worked for Phone.com as VP, of Inside Sales & Contact Center Operations. He had joined the company at the height of the COVID-19 pandemic to transform a professional contact center while developing and formalizing standards, and processes. During his time there he successfully implemented the new infrastructure, technology stack, and teams that produced record-breaking revenue and overall profitability. It was also during this time that Chris partnered again with Etech to help Phone.com “Communicate Better” with their customers looking for support over phone/chat. Since that time, Chris has been instrumental in partnering with our Etech Insights team on a contract basis, with a focus on understanding and delivering on client needs.

Chris’s servant leadership approach and core values are rooted in a quote from the great Maya Angelou which is: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Outside of work, Chris enjoys sports and loves watching his Buffalo Bills, Buffalo Sabres, and New York Yankees. When he takes a break, you can find him and his wife on a cruise or enjoying their downtime together with their two Yorkies.

Manu Dwievedi

Manu Dwievedi is Director of Etech Insights at Etech Global Services.

For more than a decade, Manu has been at the forefront of revolutionizing customer experiences through innovation. Currently serving as Etech’s Director of Insights, he is dedicated to advancing conversational AI and machine learning technologies. Throughout his tenure, he has spearheaded numerous successful AI initiatives, optimizing speech analytics, streamlining processes, and identifying pivotal macro trends. This has resulted in enhanced satisfaction for Fortune 500 brands globally.

Driven by a fervent desire to translate the potential of AI into concrete business value, Manu relentlessly pioneer solutions that transcend geographical boundaries at Etech. The expertise spans natural language processing, empowering clients to manage contact center performance, automate quality assurance processes, and implement tailored speech analytics solutions.

Through the integration of voice bots, chat bots, and other AI tools, he has consistently improved customer experiences, sales metrics, and resource allocation strategies by uncovering actionable insights through advanced analytics.
Manu says that his motivation stems not from mere innovation, but from the profound impact it has on enhancing client capabilities and fostering lasting relationships. With each implementation, his team catalyze positive change, addressing real-world challenges head-on.

Ilesh Sisodiya

Ilesh Sisodiya is Assistant Director of Software Development for Etech Global Services.

As an Asst. Director, Ilesh’s role is to provide strategic leadership to align technology initiatives with business goals. He oversees the entire software development life cycle, collaborate with stakeholders for effective project execution, and motivate a culture of innovation and collaboration within the team.

Ilesh joined Etech as Product Development Manager. During his tenure as Product Development Manager, he demonstrated his expertise in conceptualizing and bringing innovative products to market. He spearheaded cross-functional teams, overseeing the entire product lifecycle from ideation to launch. His keen eye for market trends and customer needs played a pivotal role in driving Etech’s product development strategy forward. Recognizing his exceptional leadership and strategic vision, he was promoted to the role of Project Delivery Head. In this capacity, he assumed responsibility for ensuring the successful execution and timely delivery of projects across the organization. Ilesh adeptly managed project timelines, budgets, and resources, while also promoting a culture of collaboration and accountability among team members.

As Ilesh continued to excel in his role, his leadership qualities and dedication to excellence, he was subsequently, appointed as Assistant Director, where he played an important role in shaping Etech’s overall strategy and direction for Technology solutions and software development services. In this capacity, Ilesh leveraged his extensive experience and deep understanding of the company’s software development services to drive continuous improvement initiatives, nurture innovation, and drive sustainable growth.

Throughout his journey from Product Development Manager to Project Delivery Head and now Asst. Director, Ilesh has consistently demonstrated his commitment to excellence, strategic thinking, and ability to deliver results. He remains an invaluable asset to Etech, contributing significantly to its success and continued evolution in the dynamic marketplace.

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Benjamin Johnson

AVP – Operations

Ben is the AVP Operations. In his role as AVP, Ben leads the Onshore/Nearshore Operations team. He mentors and develops Ops Sr. Leadership building upon Etech’s culture of coaching and ensures high standards and delivery of remarkable performance results. Ben also, leads resource planning & execution efforts and also leads special projects including tool and process enhancements, PDD/SOP updates, and Amrit PWSS.

In this previous role, Ben was responsible for leading operations and deliverables for the onshore centers. Ben supervised, coordinated, and evaluated the operations performance as well as partner with site Directors supporting their needs and their continued development. He was responsible for the daily operations as well as responsible for call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.

He is responsible to ensure that Nacogdoches and Rusk operations goals are consistently achieved while developing a strong trusted advisor relationship with the customers. Ben has over 24 years of experience in the call center industry. He started his career at Etech as an Operations Leader in the Nacogdoches location in 2010. Since then, he has held several positions with the company. Prior to Etech Ben spent over 13 years with Alliance Data S&P 500 and Fortune 500 Company with over 15,000 employees. Ben was born and raised in Mexico, he moved to the United States in 1998 to attend college. Away from Etech Ben stays busy as a range instructor for the Cherokee County Texas 4-H Friends & Alumni Association.

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