AI-Powered Chatbot

for Best Customer Experience

What is ICE AI Chatbot?

Deliver top-notch customer service, using Etech’s integrated AI-enabled Chatbot. You will be able to scale your various goals through actionable analytics, seamless integration, auto-distribution of chats, and email integration.

  • Mobile Compatible
  • Proactive Chat
  • Fully Customizable
  • Customer Insights
  • Superior Customer Service

OUR INDUSTRIAL EXPERTISE
ICE CHATBOT REVOLUTIONIZES CUSTOMER INTERACTIONS AND SALES ACROSS ANY INDUSTRIAL LANDSCAPE.

CUSTOMER RETENTION SERVICES

Automotive

Engage website visitors to schedule appointments for maintenance or service and respond to customer questions. Streamline communication with your customers and generate leads to run your business efficiently.

SUBSCRIPTION RENEWAL SERVICES

BFSI

Automate your customer interactions by deploying an intelligent ICE Chabot on your website. Resolve common, customer concerns through our bot and let your team focus on strategic actions.

CUSTOMER ACQUISITION SERVICE

E-Commerce

Be your customer’s shopping assistant whenever they visit your website. Drive interactive conversations with the combination of Artificial Intelligence (AI) + Human Intelligence (HI).

OUTBOUND SALES

Healthcare

Deliver a personalized feel to your website visitors with ICE AI Chatbot. Customers can schedule or reschedule appointments, and more. ICE Chatbot will serve as their guide through your world of health and wellness.

ORDER MANAGEMENT SERVICES

Insurance

Sell insurance directly through ICE Chatbot or instantly connect to guide brokers, agents and internal stakeholders to provide quick insurance solutions.

COLD CALLING SERVICES

FMCG

Increase your support time, gather critical customer insights and guide retailers, while delivering an effortless superior consumer and supplier satisfaction, with ICE Chatbot.

UPSELLING/CROSS SELLING SERVICES

Logistics

Drive your business through ICE AI Chatbot. Provide quick responses to customer questions, process order amendments, track shipments and much more!

Retail

Retail

Be available to your customers 24/7 and redefine their shopping experience. Update them on order processing, order tracking, and product notifications, giving your customers a positive experience while increasing your sales.

Integrated Technology Infrastructure

Technology

Automate responses for common technology support concerns through ICE AI Chatbot. Design troubleshooting workflows and help your customers resolve their issues.

COLD CALLING SERVICES

Telecom

Streamline daily communications and ensure quick resolutions to customer questions for support and services. Gain valuable competitor insights through ICE Chatbot.

Travel & Hospitality

Travel & Hospitality

Guide website visitors with ICE Chatbot, using their own preferences to find the best travel plan that fits their needs.

Utilities

Utilities

Leverage data analytics to resolve complaints. Instantly respond to customer questions about their bills and services.

WHY ICE AI CHATBOT FOR CUSTOMER SERVICE?

ON-DEMAND CONVERSATIONS 24*7

ON-DEMAND CONVERSATIONS 24/7

Respond to website visitors or initiate a chat with them on your own. The ICE AI Chatbot is available as a mobile and web application, allowing your team members to interact with customers, from any corner of the world!

ADVANCED SURVEY MANAGEMENT

ADVANCED SURVEY MANAGEMENT

ICE Chat provides different types of pre-built surveys that can be utilized as pre-chat, exit, operator, and offline surveys. You have the ability to design your own survey forms using our advanced survey management tool.

ACTIONABLE ANALYTICS & REPORTS

ACTIONABLE ANALYTICS & REPORTS

The ICE AI Chatbot includes a suite of 30+ real-time informative and actionable reports & analytics through an intuitive dashboard.

AUTOMATE ENTIRE SUPPORT WORKFLOW

AUTOMATE ENTIRE SUPPORT WORKFLOW

With ICE Chat, your organization can design an automated support workflow to empower the chatbot to respond instantly to customer questions & automate relevant customer information gathering, including order number, invoice/customer ID, among other issues.

DEEPER CUSTOMER INSIGHTS

DEEPER CUSTOMER INSIGHTS

Unlock critical customer insights, such as their location, past chat history, browsing behavior, and more, to deliver a personalized experience. ICE Chat and ICE Email, when integrated with each other, provide all of these insights on a single screen.

CONVERSION TRACKING

CONVERSION TRACKING

Determine your total conversion rate with complete visibility using ICE AI Chatbot. With conversion tracking, you not only have the ability to determine the rate of conversion, but also the best performing team member and the best approach that results in sales!

THE ICE CHATBOT IS SIMPLE TO SET UP AND CUSTOMIZE TO YOUR NEEDS

HERE ARE THE SIMPLE STEPS TO FOLLOW TO SET UP YOUR VERY OWN ICE CHATBOT:

Pre-Built Chatbot Agent

Pre-Built Chatbot Agent

Start using a Pre-Built Chatbot Agent or Configure your own, based on business requirements and expectations, from AI Chatbot.

Chatbot Simulator

Chatbot Simulator

Get your virtual agents ready by practicing fresh responses and check their performance using a Chatbot Simulator

Customize User Interface

Customize User Interface

Make ICE Chatbot completely yours! Change the look and feel of your ICE AI Chatbot to fit your interface and business brand.

Train your AI Chatbot

Train your AI Chatbot

Add common customer questions and responses for quick resolutions to customers without manual intervention.

Utilities

API Integration

Integrate your Website, Smartphone Apps, CRM or Social Media Handles with ICE Chatbot and swiftly address Complex user concerns.

Go Live

Go Live

Go live on your Website, Smartphone, Portal Applications, or any Social Media Handles.

Blend Automation and the Human

Approach into your Customer Service

and Sales.

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