Provide Frictionless Customer Support with

Live Chat Customer Service

Shape your customer experience and journey
across digital channels

ACQUIRE, ENGAGE AND RETAIN CUSTOMERS WITH OUR INNOVATIVE CUSTOMER ENGAGEMENT STRATEGIES

Today, Customers expect companies to value their time and provide frictionless support for their concerns. The pace and efficiency of live chat and messaging makes it a preferred channel for customer interactions. Live chat and messaging can help organizations to reduce their cost and increase connectivity with their customers more efficiently.

Etech is one of the largest live chat and messaging service providers with over 20 years of experience in helping some of the world’s leading organizations improve their ecommerce and services. Etech offers live chat and messaging services 24/7/365 through its onshore, nearshore, and offshore locations.

 

Our Suite of Live Chat Services

Retail

SOCIAL MEDIA CUSTOMER SUPPORT

Developing an integrated infrastructure of Live Chat and Messaging Services and responding to messages from different social media platforms through a single window.

CUSTOMER ACQUISITION SERVICE

CUSTOMER ACQUISITION SERVICE

Forming result-oriented customized customer acquisitions campaigns, delivered by a highly talented pool of customer experience specialists, to improve customer retention, acquire new customers and increase bottom-line.

UPSELLING/CROSS SELLING SERVICES

TECHNICAL SUPPORT

Creating product differentiator and developing healthy customer relationships by responding quickly, providing higher service quality levels, and easily resolving support issues.

SUBSCRIPTION RENEWAL SERVICES

ONLINE BILLING SERVICE

Efficiently resolving billing queries and accepting payment via chat. With Etech’s out-of-the-box engagement solution, we ensure secured transactions adhering to compliance.

COLD CALLING SERVICES

HELPDESK SERVICES

Resolving customer concerns quickly and effectively with a highly qualified customer support team ensuring customer satisfaction.

CUSTOMER RETENTION SERVICES

ONLINE CUSTOMER SERVICE

Determining and acting on customer expectations and delivering compelling digital customer experience for round-the-clock customer assistance.

OUTBOUND SALES

OVERALL SALES SUPPORT

Generating leads, qualifying them, conducting product training and maintaining a healthy customer relationship with flexible overall sales support

ORDER MANAGEMENT SERVICES

ORDER MANAGEMENT SERVICES

Managing end-to-end processes for online orders, beginning from pre-sales assistance, placing orders, shipping, tracking and delivery to support customer during every step.

ORGANIZATIONS TRUST ETECH FOR LIVE CHAT SERVICES

Etech’s online chat service is configured and installed in way that monitors web site visitors page views, identifies hot prospects, engages prospects with targeted offers, and converts hot prospects into customers. When a company partners with Etech, they can be rest assured that their online sales and service goals will be met and exceeded from the start. Through Live Chat and Messaging Services, Etech has proven results and benefitted many Fortune 50 clients in customer acquisition, lead generation, sales and customer service

Real-Time Monitoring

20+ Years of Experience

Trusted Partner for Multiple Fortune 50 Companies

24/7/365 Support

Skill-Based Routing

Skill-Based Routing

CASE STUDY

Get Access To Customer Experience Insights

ETECH INCREASES THE REVENUE OF MYPLATES BY BEATING SALES PROJECTIONS AND REDUCING OPERATING COSTS.

My Plates designs and markets new specialty license plates as the sole vendor for the Texas Department of Motor Vehicles. My Plates’ goal is to create a long-term, mutually beneficial relationship designed to maximize revenues for the state through the sale of My Plates specialty license plates. Operating with a slim budget and minimal staffing resource, they were overwhelmed and it was important to focus on core competencies rather than support work that could be easily handled by an experienced team/vendor. Customer experience through live chat was utmost important as many of their customers were young between age group of 20 – 30 years. My Plates was looking for someone beyond just a service provider to be their partner.

Industry: Manufacturing | Service: Live Web Chat Service

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