Find Your Dream Job With Etech
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Nacogdoches
San Antonio
Dallas
Rusk
Lufkin
Nacogdoches
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What We Offer:Job Title : Customer Service Representative Job Location : Work From Office Pay Grade : $12.50/hr Location : Nacogdoches - A customer service position that is not sales driven
- A career that offers development opportunities
- Paid training program
- Comprehensive benefits, paid time off, vision, dental, health, 401K
- Advancement opportunities
- Casual dress code
- Support all incoming phone calls by providing compassionate assistance
- Assist clients with annuities
- High school diploma or equivalent
San Antonio
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $16-$17 per hour + Bonuses Location : San Antonio Schedule & Shift : Multiple shifts available Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
Dallas
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What We Offer:Job Title : Trainer Job Location : Work From Office Department : Training and Development Reports to : Training Leader Location : Dallas - Employee Referral Program
- Health and Life Insurance Benefit
- Leadership Program
- Paid Training
- Career Advancement Program
- Monthly Rewards and Recognition
- Opportunity to participate in Monthly Give Back Initiatives for the Community
- Monthly employee engagement activities
- Adapt quickly to changing plans and excel under pressure while maintaining a positive, “will-do” attitude.
- Inspire others by modeling flexibility, creativity, and problem-solving in real-time situations.
- Create a fun, interactive, and engaging training environment where learning can thrive.
- Equip trainees to become confident, self-sufficient agents capable of guiding customers to effective solutions.
- Serve as a role model and mentor for Assistant Trainers by demonstrating best practices in training delivery.
- Support fellow Trainers and leaders to promote a team-first culture aligned with Etech’s servant leadership values.
- Contribute to employee retention by recognizing early signs of attrition and developing proactive engagement strategies.
- Send impactful, detailed training recaps and reports that reflect daily wins and training progress.
- Lead with humility take charge when needed, admit mistakes, and collaborate with diverse personalities.
- Integrate coaching into everyday interactions, using Etech's Coaching Tactics to support individual growth.
- Use effective questioning techniques and classroom activities to close knowledge gaps.
- Occasionally write or update training curriculum for Etech or clients based on best practices and insights.
- Share your subject matter expertise with peers and Assistant Trainers to build a strong knowledge base across the team.
- Focus on solutions, not problems always looking for creative ways to improve processes and outcomes.
- Lead by example, upholding Etech’s character commitments in every decision and action.
- Directly supervises 1 to 40 team members in the Training class.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
- Sales campaign products, features and benefits;
- Computer programs including Excel, Word, Power Point, Outlook;
- Training and sales techniques, Company policies and procedures as outlined in the employee handbook;
- Applicable campaign computer programs and procedures.
- Train, supervise and evaluate class performance;
- Evaluate trainee understanding and re-teach as necessary;
- Multi-task; Provide constructive feedback for the development of trainees and personnel;
- Establish and maintain effective relationship with peers across departments.
- Bachelor's degree from a two-year college or university; or equivalent combination of education, related experience, and/or training.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions,and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to apply concepts of basic algebra.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Valid driver’s license or other governmental issued identification.
- Regular verbal communication (speaking and listening) is required.
- Prolonged sitting and manual tasks (using hands) are expected.
- Occasional reaching and lifting of objects up to 10 pounds.
- Close vision required for detailed work.
- Indoor office setting with moderate noise levels.
- Reasonable accommodations may be made for individuals with disabilities.
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Job Title : Inbound Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $16.00/hr Location : Dallas What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- Manage large amounts of incoming calls
- Handle sensitive customer information
- Resolve possible data breaches on behalf of our customers
- Responsible for highly sensitive information
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
What We Expect You to Have:
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or GED
- Great job tenure
Rusk
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $14 - $15 per hour + Bonuses Location : Rusk Schedule & Shift : AM Shift Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
Lufkin
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $14 - $15 per hour + Bonuses Location : Lufkin Schedule & Shift : Multiple shifts available Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
Nacogdoches
San Antonio
Dallas
Rusk
Lufkin
Nacogdoches
No Job Openings At this location.
San Antonio
No Job Openings At this location.
Dallas
No Job Openings At this location.
Rusk
No Job Openings At this location.
Lufkin
No Job Openings At this location.
Montego Bay
Montego Bay
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Job Title : Project Manager – PI Job Location : Work From Office Department : Program Implementation Reports to : Sr. Leader of PI / Director of PI FLSA Status : Exempt Location : Montego Bay What We Offer:
- Tuition Reimbursement
- Employee Referral Program
- Health and Life Insurance Benefit
- Free Shuttle Service from office to the center of Montego Bay
What You’ll Be Doing:
- Under the direction of the Sr. Leader of PI, develops an in depth understanding of the needs of the client and the key initiatives required for a successful program launch
- Interact with the client to develop new program requirements. Compiles and analyzes client requirements and establishes priorities for implementation. Manages the process through a detailed action planning tool to successful implementation of all initiatives outlined on the program launch checklist
- Work closely with center directors and account managers to ensure complete understanding of the project, project objectives, and priorities. Completes the hiring request for external candidates
- Ensure the establishment of a training curriculum to properly prepare program team for success
- Interact with ITS Manager to ensure that all system requirements are met within agreed timeline
- Interact with development personnel to assist in creation of project design documentation
- Interact with development personnel to ensure timelines are being met for application and report development
- Manage the day-to-day activities of the program until it is launched and assigned to operations for production
- Work with internal department leaders to identify internal process improvement initiatives and create a plan of action
- Subject matter expert on efficiencies and productivity gains for internal operations
- Must display creative problem solving, clear and concise communication skills, ability to lead a team of diverse individuals, and organize process improvements tactics
What We Expect You To Have:
EDUCATION and/or EXPERIENCE- Bachelor’s degree or equivalent; or four to ten years related experience and/or training; or equivalent combination of education and experience.
- Project management experience and/or education advantageous.
- Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Ability to write speeches and articles for publication that conform to prescribed style and format.
- Ability to effectively present information to top management, public groups, and/or boards of directors.
- Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of financial accounting.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening.
- The employee is required to sit for long periods of time and use their hands to handle or control.
- Occasionally, it may also include physical tasks that require substantial movements like reaching out for things.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision.
- The work environment characteristics described here are representative of those an employeeencounters while performing the essential functions of this job.
- Reasonable accommodations may bemade to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee regularly works in inside environmentalconditions.
- The noise level in the work environment is usually moderate
- Valid driver's license or other Government issued ID.
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Job Title : Team Leader Job Location : Work From Office Department : Operations Reports to : Account Leader Location : Montego Bay What We Offer:
- Tuition Reimbursement
- Employee Referral Program
- Health and Life Insurance Benefit
- Free Shuttle Service from office to the center of Montego Bay
What You’ll Be Doing:
- Sets expectations and leads team to achieve performance goals as established by leadership
- Coaches and develops team of agents/representatives to achieve performance objectives
- Administers Performance Management Process as needed to develop agent performance and behavior
- Supervises the daily activity of team by monitoring, coaching and developing each team member to ensure call quality, customer service/ records retrieval techniques and compliancy guidelines
- Issues written and oral counseling for breach of conduct as outlined in the employee handbook
- Responsible for periodic evaluations on all team members/ACT’s
- Exhibits teamwork by building strong relationships with peers, superiors, and team members
- Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting
- Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
- Directly supervises approximately 15 FTEs within a campaign under the Operations Department.
- Executes supervisory duties in alignment with organizational policies and applicable laws.
- Interviewing, hiring, and onboarding team members
- Monitoring performance and providing ongoing coaching and development
- Planning, assigning, and overseeing daily tasks and workload
- Conducting performance appraisals and managing recognition or corrective actions
- Addressing employee concerns and effectively resolving workplace issues
What We Expect You To Have:
Knowledge of:
- Campaign products and services
- Customer operating systems
- Company policies and procedures as outlined in the Employee Handbook
- Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook
- Build and maintain effective working relationships with team members
- Monitor, evaluate, coach, and develop team members for performance improvement
- Collaborate across departments and foster cross-functional relationships
Education and/or Experience
- Bachelor's degree from a four-year college or university, or
- 1–2 years of related work experience and/or training, or
- Equivalent combination of education and experience
Language Skills
- Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and government regulations
- Proficient in writing reports, business correspondence, and procedure manuals
- Comfortable presenting information and responding to questions from management, clients, and the general public
Mathematical Skills
- Ability to perform calculations involving discounts, interest, commissions, proportions, and percentages
Reasoning Ability
- Capable of solving practical problems and handling variables in situations with limited standardization
- Able to interpret written, oral, diagram, and schedule-based instructions
Certificates, Licenses, Registrations
- Valid driver's license or any government-issued photo ID
Physical Demands
- Regularly required to stand, talk, and hear
- Frequently required to walk and use hands for handling or control
- Occasionally required to sit, reach, stoop, kneel, or crouch
- Must occasionally lift and/or move up to 10 pounds
- Vision requirements include: close vision, distance vision, color vision, peripheral vision, and ability to adjust focus
Work Environment
- The role is performed in indoor environmental conditions
- The noise level is generally moderate
- Reasonable accommodations can be made for individuals with disabilities
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Job Title : Facilities & Logistics Manager Job Location : Work From Office Department : Operations Reports to : Country Manager Location : Montego Bay What We Offer:
- Tuition Reimbursement
- Employee Referral Program
- Health and Life Insurance Benefit
- Free Shuttle Service from office to the center of Montego Bay
What You’ll Be Doing:
Facilities Management
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Oversee the maintenance, functionality, safety, and cleanliness of all facilities including HVAC, electrical, plumbing, and repair systems.
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Conduct regular building inspections to identify repair needs or renovation requirements.
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Lead the Facilities Team: manage hiring, shift scheduling, performance reviews, training, leave approvals, and employee motivation.
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Manage preventive and emergency maintenance schedules, ensuring seamless upkeep of office and corporate housing.
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Supervise housekeeping operations and ensure a quality stay experience for guests at the corporate house.
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Ensure compliance with Jamaican building codes, labor laws, and safety regulations.
Logistics & Operational Support
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Manage end-to-end logistics for the delivery, storage, and distribution of equipment, office supplies, and materials.
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Oversee inventory control, including asset tagging and documentation.
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Support office expansions, seating layout planning, and coordination of workstation setups with IT and HR.
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Ensure timely workspace readiness for new hire onboarding and internal departmental relocations.
Budgeting & Cost Control
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Prepare and manage budgets for all facilities and logistics-related functions.
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Identify and implement cost-saving strategies without compromising service quality or compliance.
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Prepare capital expenditure proposals and ensure alignment of expenses with business goals.
Vendor & Contract Management
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Negotiate and manage contracts with external vendors, contractors, and service providers.
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Ensure timely procurement of maintenance materials and office supplies.
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Monitor vendor performance, adherence to service-level agreements, and regulatory compliance.
Health, Safety & Security
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Conduct safety audits, facility inspections, and risk assessments.
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Coordinate safety drills, signage installation, and lighting in partnership with HR and security teams.
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Manage compliance with OSHA regulations and facilitate interaction with property management and emergency services.
Leadership & Collaboration
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Lead cross-functional collaboration with HR, IT, Operations, and Property Management for cohesive support across facilities.
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Supervise janitorial teams, facility staff, and contracted services to ensure smooth operations.
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Oversee facility readiness during peak hiring periods and support seamless onboarding cycles.
Supervisory Responsibilities:
- Directly supervises up to 40 team members.
- Responsible for recruiting, training, performance evaluations, scheduling, and handling complaints in accordance with company policies and applicable laws.
What We Expect You To Have:
Education and Experience:
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Bachelor’s degree in Facilities Management, Operations, Logistics, or a related field.
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5+ years of experience in facilities/logistics management, preferably in the BPO or contact center industry.
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Sound understanding of Jamaican building codes, labor laws, and safety standards.
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Strong vendor and budget management skills.
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Excellent problem-solving and interpersonal skills.
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Proficiency in Microsoft Office; experience with facility management tools (e.g., CMS) is a plus.
Preferred Skills:
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Experience in a high-volume, fast-paced operational environment.
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Willingness to support after-hours facility emergencies.
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Knowledge of project management (PMP, Lean Six Sigma preferred).
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Familiarity with energy-saving practices and sustainability measures.
Knowledge of:
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Facility operations, housekeeping management, and maintenance practices.
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Computer proficiency including Excel, Word, Outlook, and inventory tracking tools.
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Troubleshooting methods and safe use of tools/power equipment.
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Team supervision, coaching, and performance management.
Ability to:
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Lead and motivate teams while managing schedules and performance evaluations.
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Troubleshoot facility-related issues and coordinate quick resolutions.
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Communicate clearly and follow instructions effectively in both written and verbal formats.
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Lift up to 50 pounds and perform physical tasks such as standing, walking, bending, and reaching for extended periods.
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Handle emergencies and think quickly in urgent situations.
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Maintain strong interdepartmental coordination and professional relationships.
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Learn and follow company procedures and Etech’s character commitments.
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Location : Montego Bay What We Offer:- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- Dental, Health, and Vision insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
What You’ll Be Doing:- Handles customer inquiries via inbound calls
- Builds and maintains business relationships with clients by providing prompt and accurate services to promote customer loyalty
- Manages and resolves customer complaints; escalates to Management when necessary
- Provides customers with easily understood answers to product and service information depending on customer situation
- Identifies and escalates priority issues by asking probing questions and using the Knowledge base software
- Routes customer requests to appropriate resource
- Handles all calls according to existing guidelines, and meets department requirements for phone time availability and call quality metrics
- Documents all call information according to existing guidelines.
What We Expect You to Have:- High school Diploma OR a minimum of 3/4 CXC Subjects including English.
- The ability to type 25 WPM or more.
- A minimum of 6 months to 1 year of customer service along with technical experience in a call center setting.
- Ability to give full attention to what other people are saying and to actively look for ways to help people
- Communication (written and verbal): Strives to speak both English and Spanish, and write clearly and succinctly in a variety of settings; can get messages across to have the desired effect. Strives for closed-loop communication by proactively anticipating “the next question”.
- Listening Practices: Attentive and active listening; has the patience to hear people out and can accurately restate the opinion of others.
- Problem analysis and problem-solving: Takes time to properly define the problem and demonstrates patience. Looks beyond the obvious and doesn’t stop at the first answer. Asks others for input.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
- Quality Focus: This means having a high level of commitment to not only doing your job but doing it well. Knowing all the ins and outs of our products/services, down to the last detail, means you’ll be able to provide your customers with the most comprehensive and efficient solutions possible.
- Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
- Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions
- Expected working knowledge of a PC (internet browser, remote desktop access, etc.), be able to use more than one screen.
- Knowledge of administration and clerical processes
Montego Bay
Montego Bay
No Job Openings At this location.
Gandhinagar
Vadodara
Gandhinagar
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What We Offer:Job Title : Senior Project Manager – Program Implementation Job Location : Work From Office Location : Gandhinagar Schedule & Shift : US Business Hours (Dynamic) - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Lead complex, multi-phase projects spanning call center operations, analytics implementations, software development, and strategic business initiatives
- Manage concurrent projects across different domains including speech/text analytics platforms (such as QEval, ObserveAI, Verint, NICE, Genesys, or similar), business intelligence tools, and custom software applications.
- Coordinate third-party vendor implementations, including SaaS solutions, API integrations, and enterprise software deployments.
- Ensure strategic alignment of all projects with Etech's business objectives and client success metrics
- Oversee software application development projects using Agile/Scrum methodologies, including requirements gathering, sprint planning, and release management
- Manage implementation of speech and text analytics solutions, including data pipeline setup, model configuration, and reporting framework development
- Lead business insights projects involving data warehousing, dashboard creation, and automated reporting solutions
- Coordinate system integrations between contact center platforms, CRM systems, workforce management tools, and analytics platform
- Conduct comprehensive requirements gathering sessions with internal business units and external clients to define project scope and success criteria
- Develop and maintain detailed Project Design Documents (PDD) and Standard Operating Procedures (SOP) for technical and operational projects
- Facilitate executive-level project reviews and provide strategic recommendations based on project outcomes and analytics insights
- Manage vendor relationships and contract deliverables for third-party implementations
- Mentor Assistant Project Managers and Project Managers in both technical and soft skills development
- Lead cross-functional teams including developers, data analysts, business analysts, and operations specialists
- Conduct performance evaluations and implement professional development plans aligned with technical competency growth
- Foster collaboration between technical teams, business stakeholders, and client-facing units
- Establish and maintain project management standards for different project types (development, analytics, integration, operational)
- Implement project governance frameworks appropriate for technology projects, including change management and risk assessment protocols
- Maintain comprehensive project documentation using enterprise tools and ensure knowledge transfer across teams
- Contribute to the development of reusable project templates and best practices for recurring project types
- Ensure all projects meet quality standards, including user acceptance testing, performance benchmarking, and security compliance
- Maintain adherence to PMI standards and Etech's internal project governance policies
- Oversee data privacy and security requirements in analytics and software development projects
- Ensure compliance with industry standards relevant to contact center operations and data analytics
- SUPERVISORY RESPONSIBILITIES:
- Directly supervise and mentor project teams including Assistant Project Managers, Project Managers, and coordinate with technical leads, business analysts, and development teams..
- Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or equivalent professional experience
- 7+ years of project management experience with at least 3+ years in contact center technology environments
- Proven track record managing software development projects, analytics implementations, and enterprise system integrations
- Experience with telephony systems, speech and text analytics tools, and business intelligence platform implementations preferred
- Strong understanding of contact center technologies (ACD, IVR, CTI, WFM, QM platforms)
- Experience with analytics platforms and tools (Tableau, Power BI, Python/R, SQL databases) will be an added advantage
- Knowledge of speech and text analytics solutions (NLP, sentiment analysis, voice biometrics)
- Familiarity with software development methodologies (Agile, Scrum, DevOps practices)
- Understanding of API architectures, database design, and system integration patterns
- Experience with cloud platforms (AWS, Azure, Google Cloud) and SaaS implementations
- Proficiency in Project Management Information Systems (MS Project, Project Libre, Jira, Monday.com, Basecamp)
- PMP, Scrum Master, or equivalent project management certification preferred
- Advanced skills in Microsoft Office Suite and project documentation tools
- Experience with change management and risk assessment methodologies
- Exceptional verbal and written communication skills with ability to present to C-level executives
- Strong analytical and problem-solving capabilities with data-driven decision-making approach
- Ability to manage multiple complex projects simultaneously in fast-paced environments
- Demonstrated leadership skills with experience building and developing high-performing teams
- Cultural sensitivity and ability to work effectively across global teams and time zones
- Ability to read, analyze, and interpret business and technical documents. Strong written and verbal communication skills. Ability to present to senior leadership and external partners.
- Ability to analyze project data, KPIs, and financial metrics. Proficiency in project budgeting and forecasting.
- Strong judgment and decision-making skills. Ability to assess project scenarios, identify root causes, and implement effective solutions.
- The role is primarily office-based with requirements for extended computer work, virtual meetings, and occasional travel for client implementations or vendor meetings.
- The position may require coordination across multiple time zones and flexibility for critical project phases. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Job Title : Data Engineer II – Speech Analytics Job Location : Work From Office Department : Etech Insights Location : Gandhinagar What We Offer:- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Will initiate launching of audit process for new campaigns as assigned by Project Leader/Account Leader
- Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met
- Understand the SLA of the campaigns in the terms of QA support and ensure that those are met.
- Design Audit Forms, get it approved by Ops and Client and place it online in QEval
- Initiate MI/BI studies as and when required
- Take initiatives for process improvement
- Will possess overall knowledge of all the campaigns audited by EI
- Periodically monitor utilization, audit accuracy etc of the QA team
- Help in setting up calibrations and provide all assistance to QA Lead Interns/Asst. QA Leads in maintaining a smooth calibration process
- Maintain minimum 95% schedule adherence of self and the team
- Will act as role model for Leaders and Team Members of internal and external departments
- Must be accessible, available and flexible with shift timings
- Have an open attitude and avoid discounting, dismissing, or minimizing questions
- Maintain personal and professional boundaries, but avoid being distant or unapproachable
- Always lead by example
- Adhere to the policies and procedures of Etech
- Provide excellence when communicating with customers (internal and external)
- Be flexible in an environment by championing and embracing change
- Create a spirit of mutual learning, trust and respect
- Data Analysis: Capability to analyse performance data and derive actionable insights.
- Reporting: Skill in creating and interpreting reports on contact canter performance.
- KPI Management: Understanding and managing key performance indicators (KPIs) to drive team performance.
- Training Programs: Designing and implementing effective training programs for new hires and existing staff.
- Crisis Management: Handling unexpected situations calmly and effectively.
- Graduate or equivalent experience in BPO call monitoring and auditing
- Must have minimum 3-4 years of experience in speech analytics
- Good technical knowledge needed. Should be aware about API, Metadata, Queries, Python language etc
- Must have worked as a leader
- Should be well versed with PPT and Advanced excel.
- Interpersonal skills & ability to influence
- Excellent written & verbal Communication skills including client interactions
- Planning and organisational skills
- Well organised and structure approach to work Ability to work to deadlines and targets
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What We Offer:Job Title : Process Trainer Job Location : Work From Office Department : Training and Development Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
- Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
- Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
- It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
- On occasion Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other Trainers.
- Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers.
- A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
- Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching Training Apprentices and Assistant Trainers tips on how to epitomize these traits.
- Trainers have to change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
- A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them.
- Lead a training class is about creating a fun, engaging environment in which learning can flourish.
- Bachelors or equivalent combination of education and experience.
- 2– 4 years’ experience in training and development.
- You enjoy the fast-paced nature of adapting on the fly to corporate changes.
- You thrive in challenging others to be creative problem-solvers and training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions.
- You desire a fun atmosphere that promotes interactive learning.
- You enjoy helping others succeed & our classes should be so productive and enjoyable that your trainees are excited to embark on their new careers.
- You can lead with humility.
- You aren’t afraid to ask the tough questions.
- Be able to write what you teach.
- You bring others up to your expert status.
- You bring solutions, not problems.
- Sales campaign products, features and benefits; Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
- Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationship with peers across departments.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
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WHAT WE OFFER:Job Title : Manager/Asst. Manager – CTI Administration Job Location : Work From Office Department : IT Reports to : AVP – Enterprise Technology & Security Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Lead the end-to-end management of CTI systems, including implementation, configuration, and troubleshooting.
- Collaborate with cross-functional teams to integrate CTI solutions with CRM systems and other enterprise applications.
- Manage vendor relationships, ensuring SLAs are met and technological advancements are leveraged.
- Oversee CTI-related projects, including system upgrades, migrations, and new deployments.
- Ensure system reliability, availability, and performance through proactive monitoring and maintenance.
- Develop and maintain technical documentation, including architecture diagrams, configuration guides, and SOPs.
- Provide technical leadership and mentorship to the CTI team, fostering continuous improvement and professional growth.
- Identify opportunities to enhance call center efficiency through automation, AI integration, and advanced analytics.
- Worked with CTI Platforms like GrupoNGN CloudComm, Unify OpenScap Contact Center, Avaya, Five9, Nice InContact, Bright Pattern, or Cisco UCCE.
- Familiarity with implementation of IP Telephony and Dialer applications.
- Knowledge of building Campaigns, Queues, Call Control Scripts, and IVR into the Dialer system.
- CTI solution design, development, and maintenance.
- Integration of various CTI solutions to the contact center architecture.
- Integration of CTI and Customer Relationship Management solutions such as Salesforce, Pega, etc.
- Call Control Scripts development and enhancement.
- Administration of management tools.
- Creation and maintenance of queries (SQL knowledge required).
- Generation of historical and real-time database reports.
- Knowledge of call center operational dynamics related to CTI, Enterprise Reporting, and solving call center-related issues.
- Integration of custom-developed and third-party provided software, IVR, Call Center, and database integration with the CTI infrastructure.
- Train, supervise and evaluate staff performance.
- Evaluation of Process at regular intervals to ensure learning objectives and development standards are achieved
- Knowledge of all job areas spanning across departments.
- Develop and maintain relationship with peers across departments.
- Process Improvement Initiatives.
- Achieves required KPI's and plans process improvement activities.
- Bachelor’s degree in computer science, Information Technology, or a related field; Master’s preferred.
- Minimum of 5-7 years of experience in CTI, with at least 2 years in a managerial role.
- Strong knowledge of CTI platforms (e.g., Cisco UCCE/PCCE, Avaya, Genesys, GrupoNGN CloudComm, Unify OpenScap, Five9, Nice InContact, Bright Pattern).
- Experience with CRM integrations (Salesforce, Microsoft Dynamics, Pega, etc.) and APIs.
- Proficiency in scripting languages (e.g., JavaScript, Python) and database management (SQL).
- Familiarity with IP Telephony, Dialer applications, Campaigns, Queues, Call Control Scripts, IVR systems.
- Excellent problem-solving skills, project management capabilities, and attention to detail.
- Strong leadership, communication, and stakeholder management abilities.
- Complex voice network design and numbering plans for multiple locations.
- Call center configurations including VDNs and Vectors, understanding of switch/routing (vector-based call routing).
- Computer Telephony Integration (CTI).
- Complex call center configurations.
- VoIP Trunking (SIP / H.323).
- Dialer systems.
- SQL.
- TURN/STUN Protocol.
- WebRTC.
- Windows Server Failover Cluster.
- Call Accounting.
- Telephone Wiring.
- IVR/VRU.
- Experience with SIP, SBCs, VoIP, QoS, CoS, VLAN, etc.
- Experience with Network Protocols (TCP/IP, Ethernet, SNMP, etc.).
- Must have experience working in multi-site and hybrid configurations of enterprise-level IP and TDM environments.
- Knowledge of cloud-based telephony solutions (AWS Connect, Twilio, etc.).
- Experience with workforce optimization tools, IVR design, and AI-driven call routing.
- ITIL certification or knowledge of IT service management best practices.
- Avaya Certified Implementation Specialist (ACIS).
- Certification Partners Convergence Technologies Professional (CTP).
- Digium Certified Asterisk Professional (dCAP).
- CCNP Collaboration: Cisco Certified Network Professional Collaboration.
- Any certification by the above-mentioned CTI platforms.
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Visit us: www.etechgs.comJob Title : Assistant Global Corporate Trainer Job Location : Work From Office Department : Global Leadership Development (Human Resources) Location : Gandhinagar What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per the process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Design & Develop Learning Programs: Collaborate with leaders to identify critical training needs and design effective solutions, including e-learning, workshops, and blended approaches.
- Deliver & Facilitate Training: Conduct engaging sessions using diverse methods like discussions, role-playing, and case studies, tailored to varied learning styles.
- Create Learning Materials: Develop comprehensive resources such as guides, presentations, and e-learning modules, leveraging innovative tools and technologies.
- Evaluate & Improve Training Impact: Assess program effectiveness using feedback, KPIs, and behavioral metrics, presenting actionable insights to stakeholders.
- Stay Updated & Drive Innovation: Research industry trends and integrate emerging technologies to enhance training programs.
- Collaborate & Communicate: Work with cross-functional teams to ensure alignment and maintain strong relationships with all stakeholders.
What We Expect You To Have:
- 3–5 years of experience in corporate training or related roles with a proven ability to design and deliver impactful learning programs.
- Strong knowledge of adult learning principles, instructional design methodologies, and global training strategies.
- Proficiency in Microsoft Office Suite, Learning Management Systems (LMS), and e-learning platforms; experience with authoring tools is a plus.
- Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences across cultures and time zones.
- Strong analytical skills to evaluate training effectiveness and translate data into actionable insights.
- A Bachelor’s or Master’s degree in Human Resources, Education, Organizational Development, or a related field.
- Flexibility to work any schedule in a 24/7 call center environment.
- A global mindset and the ability to collaborate effectively with cross-functional teams.
- Passion for learning and development, with a drive to enhance organizational performance.
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What We Offer:Job Title : Customer Acquisition Specialist Job Location : Work From Office Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Conduct outbound & Inbound calls to U.S. business customers, presenting our client’s business services and effectively managing objections to close sales.
- Identify leads using our client’s MQO’s/Leads
- Make 90 to 100 cold calls to pitch products and services (having meaningful Business Conversations, uncovering Gaps in the Business where our Solutions can assist).
- Use persuasive communication and negotiation techniques to meet customer needs and secure sales.
- Develop customized solutions for each client, positioning client’s services as essential resources for their business operations.
- Meet or exceed daily, weekly, and monthly sales goals consistently.
- Record detailed and accurate notes of customer interactions in CRM software.
- Qualification: HSC or Graduate
- Experience: Fresher/ Experienced
- Experience in outbound sales is a plus, but freshers are welcome to apply if they demonstrate strong communication, negotiation skills, and a passion for sales.
- Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.
- Exceptional sales and negotiation skills, with an ability to engage U.S.-based customers over the phone confidently.
- Familiarity with U.S. business standards or a willingness to learn and adapt quickly.
- High resilience and adaptability, with the ability to handle challenging sales situations.
- The ability to handle rejection
- Detail-oriented with strong organizational skills.
- A proactive, target-driven approach, with motivation to learn and succeed in a competitive sales environment.
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service sales
- Knowledge of record management procedures & processes (is a plus)
- Effective analytical, problem-solving, and decision-making skills
- Must pass pre-hire exam with 80% or higher.
- Ability to multitask and work under pressure.
- Must be able to work in a team oriented, high demand and fast paced environment.
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Job Title : Implementation Manager Job Location : Work From Office Location : Gandhinagar What We Offer:
- Transport Allowance
- Canteen subsidy
- Night shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards and Recognition
What You'll Be Doing:
- Manage Onboarding/Free Trial implementations - Ensuring all steps are completed, and customers are seeing value as quickly as possible.
- Work with customers to help create content, adapt their training plans, help deploy the solution, and ensure that we deliver proven results.
- Hold training for clients, customized for their needs and implementation types.
- Track, report on, and solve issues with onboarding and trial customers, owning their success.
- Follow processes and tracking internally to report on progress and share learnings
- Manage internal calendars for implementation, scheduling with clients and keeping internal teams tracking towards completion.
What We Expect You To Have:
- Native or Bilingual Business level English
- 1+ years Project Management experience
- 1+ years customer facing experience – Sales, Sales Engineering, Account Management or CSM Preferred
- 1+ years training experience – facilitating, creating and organizing.
- Successfully managed multiple international clients facing projects at once
- Technically Savvy, can explain concepts like SSO, Generative AI, and APIs
- Has training experience with software.
- Strong and concise communicator – written and verbal.
- Thrives on customer interaction and providing customized recommendations.
- Instructional design background a plus – Being able suggest changes and best practices to training and coaching content and processes.
- Call center exposure and experience a plus
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What We Offer:Job Title : Bilingual Expert (Spanish and English) Job Location : Work From Office Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Should have a go-getter attitude in assisting the customers.
- Will be responsible for providing satisfactory customer service and Level-1 troubleshooting.
- Ensure customers’ issues are attended and all their concerns are resolved immediately.
- Ensure customer's confidential information is adequately protected and only used for official purposes.
- Communicate with current and existing customers using Internet and different software to give information and answer questions regarding current promotions and offers.
- Follow up with customers to assure satisfaction, respond to queries, and resolve problems.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
- Qualification: Graduate
- Experience: Fresher/ Experienced
- Aware of Spanish culture.
- Handling calls in Spanish and English language.
- Comfortable working in night shifts and 24*7 work environment.
- Should have excellent communication skills in English and Spanish language (verbal & written).
- Open to Work From Office.
- B1/B2 level certification will be an added advantage.
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The Senior/Lead Database Developer will play a critical role in the design, development, and maintenance of our database systems. The ideal candidate will have over 8 years of experience with SQL Server, ETL processes, API development, and a solid understanding of MongoDB and AWS. This role requires a detail-oriented professional with a passion for database technologies and a drive for excellence. WHAT YOU'LL BE DOING:Job Title : Senior/Lead Database Developer Job Location : Work From Office Department : Etech Insights Location : Gandhinagar Schedule & Shift : 5:30 PM to 2:30 AM || 6:30 PM to 3:30 AM - Design, develop, and maintain robust SQL Server databases to support various applications.
- Develop and implement ETL processes to ensure efficient data integration and transformation.
- Develop ETL job to sync production data to Data warehouse for near real time reporting using Talend Open Studio for Big Data.
- Design and develop APIs for seamless data exchange between systems.
- Manage and optimize database performance, ensuring data integrity and security.
- Collaborate with cross-functional teams to gather requirements and deliver database solutions that meet business needs.
- Provide technical expertise in MongoDB and contribute to NoSQL database solutions as required.
- Utilize AWS services to support database infrastructure and cloud-based solutions.
- Perform database troubleshooting, debugging, and optimization.
- Stay updated with the latest industry trends and best practices in database development.
- Bachelor's degree in computer science, Information Technology, or a related field.
- 8+ years of hands-on experience with SQL Server, including database design, development, and performance tuning.
- Strong experience with ETL tools-Talend Open Studio and processes.
- Proficient in API development and integration.
- Good knowledge of MongoDB and experience with NoSQL databases.
- Experience with AWS services and cloud infrastructure.
- Strong problem-solving skills and attention to detail.
- Excellent communication and teamwork skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Experience with data warehousing and data lakes.
- Knowledge of additional cloud platforms (e.g., Azure, Google Cloud).
- Familiarity with Agile methodologies.
- Experience in managing remote and distributed teams.
- Strong organizational skills and attention to detail.
- Must to have Contact center domain projects experience
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WHAT WE OFFER:Job Title : CTI Administrator Job Location : Work From Office Department : IT Reports to : Sr. Manager IT Location : Gandhinagar Schedule & Shift : In Between 5:30 PM – 6:30 AM - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Worked with the CTI Platforms like GrupoNGN CloudComm, Unify OpenScap Contact Center, Avaya, Five9, Nice InContact, Bright Pattern or Cisco UCCE.
- Familiarity with implementation of IP Telephony and Dialer applications.
- Knowledge of the building Campaigns, Queues, Call Control Scrips and IVR into the Dialer system.
- CTI solution design, development and maintenance
- Integration of various CTI solutions to the contact Centre architecture
- Integration of CTI and Customer Relationship Management solutions such as Salesforce, Pega etc.
- Call Control Scripts development and enhancement
- Administration of management tools
- Creation and maintenance queries (SQL knowledge required)
- Generation of historical and real time database reports
- Knowledge of call center operational dynamics related to CTI (Computer Telephony Integration), Enterprise Reporting utilizing to solve call center related issues
- Integration of custom-developed and 3rd-party provided software, IVR (Interactive Voice Response), Call Center and data base integration with the CTI infrastructure.
- Bachelor's degree from four-year college or university preferred and at least 2 years’ experience in the field or a related area; or equivalent combination of education and experience.
- Complex voice network design and numbering plans for multiple locations
- Call centre configurations including VDNs and Vectors, Understanding of switch/routing (vector-based call routing)
- Computer Telephony Integration (CTI)
- Complex call centre configurations
- VoIP Trunking (SIP / H.323)
- Dialer
- SQL
- TURN/STUN Protocol
- WebRTC
- Windows Server Failover Cluster
- Call Accounting
- Telephone Wiring
- IVR/VRU
- Experience with SIP, SBC's, VoIP, QOS, COS, VLAN, etc.
- Experience with Network Protocols (TCP/IP, Ethernet, SNMP, etc.)
- Must have experience working in Multi-site and hybrid configurations of enterprise level IP and TDM environments
- Avaya Certified Implementation Specialist or ACIS
- Certification Partners Convergence Technologies Professional or CTP
- Digium Certified Asterisk Professional or dCAP
- CCNP Collaboration: Cisco Certified Network Professional Collaboration
- Any certification by above mentioned CTI platforms
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
- Respond to multiple calls or emails; gather and verify required information as appropriate.
- Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
- Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
- Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You to Have:
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
- Be Flexible in working hours which is a must.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills with superior typing speed;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
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Job Title : Process Analyst (Non-Technical) Job Location : Work From Office Location : Gandhinagar What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
What We Expect You To Have:
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of record management procedures & processes (is a plus)
- Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English.
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Job Title : Speech & Text Analyst Job Location : Work From Office Department : Etech Insights (EI) Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Create Speech Analytics language content for requested insights.
- Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment
- Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team.
- Make recommendations and define data strategies to solve critical business problems.
- Compile information through multiple sources; understand key performance indicators and spot trends and patterns.
- Accurate delivery of comprehensive analysis and reports.
- Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making.
- Craft documentation, including process maps, diagrams, manuals, charters, and scopes.
- Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders.
- Proactively identify and deliver actionable business insights based on indicators.
- Supports projects and initiatives within the department.
- Assists with routine and ADHOC requests.
- Be flexible in an environment by championing and embracing change.
What We Expect You To Have:
- Bachelors or equivalent combination of education and experience
- 2+ years knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
- Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Centre
- Experience leading small to medium-sized projects involving complex data sets and high variability.
- Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
- Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint.
- Knowledge of Access, SQL, other scripting languages will be a plus
- Flexible in working hours is a must
- Good oral & written English skills and interpersonal communication skills
- Exceptional listening and analytical skills.
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
- Ability to effectively organize, prioritize, multi-task, and manage time.
- Ability to work independently.
- Excellent attention to detail.
- Ability to exercise strict confidentiality in all matters
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Job Title : Customer Experience Specialist Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Prepare report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours which is a must
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
- The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order
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Job Title : Online Chat Representative Job Location : Work From Office Department : Operations Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy.
- Secures and places orders with others for filling and arranges delivery date.
- Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order.
Vadodara
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What We Offer:Job Title : Senior Project Manager – Program Implementation Job Location : Work From Office Location : Vadodara Schedule & Shift : US Business Hours (Dynamic) - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Lead complex, multi-phase projects spanning call center operations, analytics implementations, software development, and strategic business initiatives
- Manage concurrent projects across different domains including speech/text analytics platforms (such as QEval, ObserveAI, Verint, NICE, Genesys, or similar), business intelligence tools, and custom software applications.
- Coordinate third-party vendor implementations, including SaaS solutions, API integrations, and enterprise software deployments.
- Ensure strategic alignment of all projects with Etech's business objectives and client success metrics
- Oversee software application development projects using Agile/Scrum methodologies, including requirements gathering, sprint planning, and release management
- Manage implementation of speech and text analytics solutions, including data pipeline setup, model configuration, and reporting framework development
- Lead business insights projects involving data warehousing, dashboard creation, and automated reporting solutions
- Coordinate system integrations between contact center platforms, CRM systems, workforce management tools, and analytics platform
- Conduct comprehensive requirements gathering sessions with internal business units and external clients to define project scope and success criteria
- Develop and maintain detailed Project Design Documents (PDD) and Standard Operating Procedures (SOP) for technical and operational projects
- Facilitate executive-level project reviews and provide strategic recommendations based on project outcomes and analytics insights
- Manage vendor relationships and contract deliverables for third-party implementations
- Mentor Assistant Project Managers and Project Managers in both technical and soft skills development
- Lead cross-functional teams including developers, data analysts, business analysts, and operations specialists
- Conduct performance evaluations and implement professional development plans aligned with technical competency growth
- Foster collaboration between technical teams, business stakeholders, and client-facing units
- Establish and maintain project management standards for different project types (development, analytics, integration, operational)
- Implement project governance frameworks appropriate for technology projects, including change management and risk assessment protocols
- Maintain comprehensive project documentation using enterprise tools and ensure knowledge transfer across teams
- Contribute to the development of reusable project templates and best practices for recurring project types
- Ensure all projects meet quality standards, including user acceptance testing, performance benchmarking, and security compliance
- Maintain adherence to PMI standards and Etech's internal project governance policies
- Oversee data privacy and security requirements in analytics and software development projects
- Ensure compliance with industry standards relevant to contact center operations and data analytics
- SUPERVISORY RESPONSIBILITIES:
- Directly supervise and mentor project teams including Assistant Project Managers, Project Managers, and coordinate with technical leads, business analysts, and development teams..
- Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or equivalent professional experience
- 7+ years of project management experience with at least 3+ years in contact center technology environments
- Proven track record managing software development projects, analytics implementations, and enterprise system integrations
- Experience with telephony systems, speech and text analytics tools, and business intelligence platform implementations preferred
- Strong understanding of contact center technologies (ACD, IVR, CTI, WFM, QM platforms)
- Experience with analytics platforms and tools (Tableau, Power BI, Python/R, SQL databases) will be an added advantage
- Knowledge of speech and text analytics solutions (NLP, sentiment analysis, voice biometrics)
- Familiarity with software development methodologies (Agile, Scrum, DevOps practices)
- Understanding of API architectures, database design, and system integration patterns
- Experience with cloud platforms (AWS, Azure, Google Cloud) and SaaS implementations
- Proficiency in Project Management Information Systems (MS Project, Project Libre, Jira, Monday.com, Basecamp)
- PMP, Scrum Master, or equivalent project management certification preferred
- Advanced skills in Microsoft Office Suite and project documentation tools
- Experience with change management and risk assessment methodologies
- Exceptional verbal and written communication skills with ability to present to C-level executives
- Strong analytical and problem-solving capabilities with data-driven decision-making approach
- Ability to manage multiple complex projects simultaneously in fast-paced environments
- Demonstrated leadership skills with experience building and developing high-performing teams
- Cultural sensitivity and ability to work effectively across global teams and time zones
- Ability to read, analyze, and interpret business and technical documents. Strong written and verbal communication skills. Ability to present to senior leadership and external partners.
- Ability to analyze project data, KPIs, and financial metrics. Proficiency in project budgeting and forecasting.
- Strong judgment and decision-making skills. Ability to assess project scenarios, identify root causes, and implement effective solutions.
- The role is primarily office-based with requirements for extended computer work, virtual meetings, and occasional travel for client implementations or vendor meetings.
- The position may require coordination across multiple time zones and flexibility for critical project phases. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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What We Offer:Job Title : Analyst I Job Location : Work From Office Department : Etech insight Reports to : Lead Analyst/Lead Analyst II Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Analyze Transactions – Review and evaluate interactions across multiple communication channels (Chats, Calls, and Emails, etc.)
- Evaluate agent performance against established quality standards, including tone, accuracy, professionalism, and compliance with company policies.
- Identify strengths and areas for improvement. Provide actionable insights, necessary feedback and recommendations to leadership for process improvement, training needs, and operational efficiencies.
- Ensure follow-ups of any kind of compliance errors, auto-failures, and unethical sales with Operations. Document and report findings related to customer service interactions and identify recurring issues.
- Keep up to date with changes to regulations or company policies and integrate these into the evaluation process.
- Strong attention to detail with the ability to assess and analyze information accurately.
- Initiate and own calibrations with Operations, Clients etc.
- Strong knowledge of customer service principles, call center operations, and performance metrics
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Acts as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change. Further, it may shift adjustments depending on Operations and client requirements.
- Graduate or equivalent.
- A minimum of a High School Diploma/high school grade 12 education , GED or equivalent is required.
- Proven experience in an Analyst or Quality Assurance role, ideally within a Contact Center environment is an added benefit.
- Effective communication skills are essential for ensuring that quality standards are met and that issues are reported and resolved in a timely manner.
- Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
- Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint.
- Good oral & written English skills and interpersonal communication skills
- Exceptional analytical skills.
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
- Ability to effectively organize, prioritize, multi-task and manage time.
- Ability to work independently.
- Excellent attention to detail.
- Ability to exercise strict confidentiality in all matters.
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What We Offer:Job Title : Analyst II Job Location : Work From Office Department : Etech insight Reports to : Lead Analyst/Lead Analyst II Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Create Speech Analytics language content for requested insights.
- Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment.
- Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends to develop and communicate ROI opportunities to the management team.
- Make recommendations and define data strategies to solve critical business problems.
- Compile information through multiple sources, understand key performance indicators and spot trends and patterns. - Make recommendations and define data strategies to solve critical business problems.
- Accurate delivery of comprehensive analysis and reports.
- Package and deliver key findings and briefings providing detailed and summarized analysis along with recommendations for strategic decision-making.
- Craft documentation includes process maps, diagrams, manuals, charters and scopes.
- Collaborate and communicate effectively with the internal Program Manager, as well as business partners and stakeholders.
- Proactively identify and deliver actionable business insights based on indicators.
- Supports projects and initiatives within the department.
- Assists with routine and ADHOC requests.
- Be flexible in an environment by championing and embracing change.
- A minimum of a High School Diploma/high school grade 12 education, GED or equivalent is required.
- Experience leading small to medium sized projects involving complex data sets and high variability
- Minimum 6 MONTHS of experience using speech analytics technology to build categories, construct queries, and build reports
- Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
- Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint.
- Good oral & written English skills and interpersonal communication skills
- Exceptional listening and analytical skills.
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
- Ability to effectively organize, prioritize, multi-task and manage time.
- Ability to work independently.
- Excellent attention to detail.
- Ability to exercise strict confidentiality in all matters.
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What We Offer:Job Title : Assistant Project Implementation Manager Job Location : Work From Office Department : Program Implementation Reports to : Sr. Project Manager/Asst. Director – Program Implementation Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Under the direction of the Sr. Project Manager – PI or Assistant Director - PI, develops in depth understanding of the needs of the client and the key initiatives required for a successful program launch.
- Interact with the client to develop New Program requirements. Compiles and analyzes client requirements and establishes priorities for implementation. Manages the process through a detailed Action Planning tool to successful implementation of all initiatives outlined on the program launch checklist.
- Works closely with center directors and account managers to ensure complete understanding of the project, project objectives, and priorities. Completes the Hiring Request for external candidates.
- Ensures the establishment of a training curriculum to properly prepare program team for success.
- Interacts with IT to ensure that all system requirements are met within agreed timeline.
- Interacts with development personnel to assist in creation of project design documentation.
- Interacts with development personnel to ensure timelines are being met for application and report development.
- Manages the infrastructure needs of the program through launch and steady state. Works hand-in-hand with the OPS leadership to allow them to focus their full attention on the team’s performance.
- Works with internal department leaders to identify internal process improvement initiatives and create a plan of action.
- Subject matter expert on efficiencies and productivity gains for internal operations.
- Must display creative problem solving, clear and concise communication skills, ability to lead a team of diverse individuals, and organize process improvements tactics.
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Job Title : Assistant Global Corporate Trainer Job Location : Work From Office Department : Global Leadership Development (Human Resources) Location : Vadodara What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per the process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Design & Develop Learning Programs: Collaborate with leaders to identify critical training needs and design effective solutions, including e-learning, workshops, and blended approaches.
- Deliver & Facilitate Training: Conduct engaging sessions using diverse methods like discussions, role-playing, and case studies, tailored to varied learning styles.
- Create Learning Materials: Develop comprehensive resources such as guides, presentations, and e-learning modules, leveraging innovative tools and technologies.
- Evaluate & Improve Training Impact: Assess program effectiveness using feedback, KPIs, and behavioral metrics, presenting actionable insights to stakeholders.
- Stay Updated & Drive Innovation: Research industry trends and integrate emerging technologies to enhance training programs.
- Collaborate & Communicate: Work with cross-functional teams to ensure alignment and maintain strong relationships with all stakeholders.
What We Expect You To Have:
- 3–5 years of experience in corporate training or related roles with a proven ability to design and deliver impactful learning programs.
- Strong knowledge of adult learning principles, instructional design methodologies, and global training strategies.
- Proficiency in Microsoft Office Suite, Learning Management Systems (LMS), and e-learning platforms; experience with authoring tools is a plus.
- Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences across cultures and time zones.
- Strong analytical skills to evaluate training effectiveness and translate data into actionable insights.
- A Bachelor’s or Master’s degree in Human Resources, Education, Organizational Development, or a related field.
- Flexibility to work any schedule in a 24/7 call center environment.
- A global mindset and the ability to collaborate effectively with cross-functional teams.
- Passion for learning and development, with a drive to enhance organizational performance.
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What We Offer:Job Title : Customer Acquisition Specialist Job Location : Work From Office Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Initiate contact with potential U.S. business customers through phone calls, emails, and other electronic communication.
- Conduct outbound and inbound calls to business services, effectively manage objections to close sales.
- Make 90 to 100 cold calls daily, engaging in meaningful business conversations to uncover gaps where our solutions can assist.
- Use persuasive communication and negotiation techniques to meet customer needs and secure sales.
- Develop customized solutions for customers, positioning services as essential resources for their operations.
- Set appointments or close deals with customers.
- Consistently meet or exceed daily, weekly, and monthly sales goals.
- Record detailed and accurate notes of customer interactions in CRM software.
- Implement, manage, and track individual sales goals.
- 12th pass or Diploma candidates can apply; If candidate is graduate then it is an add-on.
- Excellent verbal & written communication and persuasion skills.
- Strong strategic thinking and negotiation abilities.
- High resilience and adaptability, capable of handling challenging sales situations and overcoming objections.
- Detail-oriented with a strong work ethic and organizational skills.
- Proactive, goal-oriented mindset with motivation to succeed in a competitive sales environment.
- Previous customer service or sales experience in a call center or BPO environment preferred.
- Working knowledge of operating systems, particularly Microsoft Windows 10, and a basic understanding of internet fundamentals.
- Familiarity with record management procedures is a plus.
- Effective analytical, problem-solving, and decision-making skills.
- Ability to access and research multiple sources of data.
- Ability to multitask and work effectively under pressure in a team-oriented, high-demand, fast-paced environment.
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What We Offer:Job Title : Client Support Associate Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Act as the primary point of contact for client inquiries related to product features, functionality, and troubleshooting
- Respond to support requests via email tickets and phone calls
- Conduct live training sessions and assist with product reconfiguration as needed
- Coordinate delivery of various support services, including data migrations and system updates
- Troubleshoot technical issues and collaborate with internal teams to provide effective resolutions
- Ensure a smooth and satisfying client experience through proactive communication and problem-solving
- Work closely with Product, Development, and Onboarding teams to support continuous improvement in customer service delivery
- Gather client feedback and share insights to help optimize our support processes and product offerings
- 1–3 years of experience in a technical support role
- Experience in a SaaS environment highly preferred
- Comfortable working Pacific Time Zone hours
- Familiarity with helpdesk ticketing systems (ZenDesk is a plus)
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication
- Collaborative mindset with internal and external stakeholders
- High energy, professional attitude, and the ability to work independently
- Basic knowledge of Excel fundamentals; Accounting or Audit knowledge is a plus
- Eagerness to learn, grow, and adapt in a fast-paced tech environment
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WHAT WE OFFERJob Title : Tier-1 Support Specialist Job Location : Work From Office Department : Operations Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- User administration (setup and maintaining account) and Maintaining system
- Customer Service Representative provides assistance to customers on products or services offered over the internet by performing the following duties.
- Handle calls and chats with inquiries related to products and services offered.
- Respond to multiple inbound calls or chats; gather and verify required information as appropriate.
- Perform basic troubleshooting steps according to the situation and coordinate with other departments when needed.
- Gather all required information while working on customer’s reason to contact and create cases based on every interaction and follow-up with customers or other departments until issue is completely resolved and case is closed.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
- Be Flexible in working hours which is a must.
- Have basic computer knowledge and ability to troubleshoot different situations.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills.
- An unerring attention to detail.
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious.
- Experience working as part of a collaborative team – we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
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What We Offer:Job Title : Fraud Prevention Analyst Job Location : Work From Office Department : Etech Insights Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- This position is responsible for providing risk management on the sales/reservations side of our company.
- Provide technology and fraud detection support with a core responsibility to include – analysing and managing network related fraud traffic, support for breach coordination (what/when/how, including customer impact) for fraud, legal, Corp. Security hand-off, daily and periodic monitoring, external and internal data requirements, data cleanliness and concurrency, reference sources of data to be used for customer and transactional behaviour modelling.
- Ensure data completeness, correctness and concurrency of data.
- Assist in detecting, analysing and authenticating fraudulent transactions in a card-not-present environment.
- Works closely with other Loss Prevention staff to identify fraud trends. Employee provides quality customer service to internal and external customers that meets and exceeds expectations.
- 2+ years of experience in risk management
- 1-year Analytics/Data Analysis Experience
- Experience with eCommerce domain is preferred and applicant should have international travel and geographical knowledge.
- Understanding of end-to-end Reconciliation Control process for Merchant Operation.
- Identify the opportunities of revenue recovery
- Identify system level opportunities to improve Merchant Settlement processes and work with accounting teams for betterment of Settlement processes
- Excellent interpersonal, verbal and written skills
- Customer Service (Voice) experience is plus
- Process re-engineering and improvement
- Candidates have charge back knowledge will be a value add
- Salesforce knowledge is an added advantage
- Ability to maintain performance in a rapid and ever-changing work environment
- Ability to learn quickly and make on-the-spot decisions with limited information
- Demonstrated ability to meet deadlines, complete important time sensitive tasks & adapt quickly to last minute changes
- Advanced level knowledge of Word, Outlook, Excel and Access Database. Experience in making reports and trackers.
- High School Diploma or GED Required/College Coursework preferred
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Visit us: www.etechgs.com What We Offer:Job Title : Jr. Talent Acquisition Specialist Job Location : Work From Office Department : Talent Acquisition Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Pre-screen & engage quality applicants interested to work with us
- Helps to coordinate participation in, sets up display, and works at job fairs
- Assists Talent Acquisition team to develop and maintain contacts with colleges, alumni groups, Consultancies and other public organizations to find and attract quality applications
- Provides information on company facilities and job opportunities to potential applicants
- Should have good knowledge of using social media Tools for hiring candidates
- Should help organization in hiring candidates in a cost-effective manner
- Create, maintain and update online job ads as needed to ensure consistent pipeline of qualified candidates
- Reviews applications and screens applicants to obtain work history, education, training, job skills, and salary requirements.
- Performs virtual/non-virtual pre-screens and refers candidates for additional interviews within the organization
- Sourcing active & passive candidates from various channels available
- Graduate OR equivalent experience
- 1-3 years of experience of Talent Acquisition into a high paced environment
- Should have experience of mass hiring for front line customer service roles
- Ability to effectively use ATS, job boards & social media channels to maintain a healthy pipeline for active & passive candidate/s
- Ability to build a social following and engage with followers in a professional manner
- Well organised and structure approach to work & meet OR exceed deadlines and targets.
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
- Respond to multiple calls or emails; gather and verify required information as appropriate.
- Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
- Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
- Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You to Have:
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
- Be Flexible in working hours which is a must.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills with superior typing speed;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
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Job Title : Process Analyst Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
What We Expect You To Have:
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of record management procedures & processes (is a plus)
- Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English.
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Job Title : Customer Experience Specialist Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Prepare report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change .
What We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours which is a must
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
- The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order
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Job Title : System Administrator Job Location : Work From Office Department : Etech Technology Solutions (ETS) Reports to : ITS Leader Location : Vadodara Schedule & Shift : Full time (Flexible with shift timings) What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- User administration (setup and maintaining account) and Maintaining system
- Verify that peripherals are working properly
- Quickly arrange repair for hardware in occasion of hardware failure
- Monitor system performance and create file systems
- Install software and create a backup and recovery policy
- Monitor network communication
- Update system as soon as new version of OS and application software comes out
- Implement the policies for the use of the computer system and network
- Setup security policies for users. A system admin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems).
- Create new users, resetting user passwords and lock/unlock user accounts
- Monitor server security & special services etc.
- DGSET, UPS, Telco systems and CCTV maintenance
- Replaces defective or inadequate software packages and computer Hardware and other IT devices
- Refers major hardware problems to service personnel for correction
- Help Operation department to achieve their Goal and provide floor coverage as per operation requirements
- Provide technical support on call and on site as per customer requirement
- Helpdesk Support to internal and external customer Inventory management.
What We Expect You to Have:
- Experience of operating systems such as Windows 2000, 2008, NT, XP; Windows 2007
- Software programs such as VNS, NT, MS Office Suite, RDP related software, networking; & basic computer hardware
- Microsoft Network Architecture, DNS, DHCP, WINS, Server Administration
- Ability to: Re-image workstations as needed for program changes and system updates; Provide technical assistance and training to system users; Install, modify, and make repairs to personal computer hardware and software
- Communicate and work well with peers across departments; and prioritize work
- Language Skills - Ability to read, analyse, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors
- Mathematical Skills - Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
- Reasoning Ability - Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Certifications, License & Registrations - MCSE, MCP, related certificate requirement with good Hardware knowledge
- Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, or crouch; and talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee regularly works in inside environmental conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; and risk of electrical shock. The noise level in the work environment is usually moderate.
- Bachelor's degree from four-year College or University; or 3 years related experience and/or training; or equivalent combination of education and experience
Gandhinagar
Vadodara
Gandhinagar
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Job Title : Sr. SEO Job Location : Remote Location : Gandhinagar Schedule & Shift : Rotational Shifts (US & UK Time Zones) What We Offer:
What You’ll Be Doing:- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Conduct in-depth competitive analysis to uncover new SEO opportunities, keywords, and market trends for the business vertical.
- Plan, implement, and monitor SEO strategies that improve keyword rankings, organic traffic, and qualified lead generation.
- Collaborate with developers and UX designers to implement technical and structural website improvements that support SEO objectives.
- Manage and optimize on-page and off-page SEO, including content creation strategies and high-quality backlink acquisition.
- Perform regular technical SEO audits and ensure compliance with the latest search engine algorithm updates and best practices.
- Analyze performance using tools such as Google Analytics, Search Console, SEMrush, Ahrefs, and Screaming Frog.
- Work in tandem with paid media specialists to support Google Ads campaigns, especially around keyword targeting and landing page optimization.
- Develop and manage remarketing campaigns using tools such as AdRoll to re-engage website visitors and nurture leads.
- Stay updated on SEO, SEM, and remarketing trends to keep the company's strategy competitive and innovative.
- Collaborate with content teams to ensure SEO-friendly content and blog strategy aligned with targeted keywords and funnel stages.
- Mentor junior SEO staff and contribute to growing a high-performance SEO team.
- Clearly communicate plans, priorities, and results to stakeholders and senior leadership.
- Generate client centric and result oriented monthly Reports using SEMrush and Google Analytics data.
- Minimum 5 years of experience in SEO, with proven success in lead generation and inbound marketing.
- Hands-on experience with Google Ads and a good understanding of how paid and organic search can work together for holistic visibility.
- Familiarity with remarketing tools.
- Strong analytical skills and proficiency with key SEO/SEM tools: Google Search Console, Google Analytics, SEMrush, Ahrefs, Screaming Frog, Moz, etc.
- Demonstrated ability to conduct competitor research and apply insights to strategy.
- Experience with CMS platforms (e.g., WordPress, Web flow) and working knowledge of HTML/CSS.
- Excellent verbal and written communication skills, with the ability to explain SEO/SEM strategies to both technical and non-technical stakeholders.
- Strong project management and organizational skills.
- Prior experience in ecomm websites and service-led industries is a strong advantage.
- Certifications in Google Ads, SEO, or Google Analytics.
- Understanding of conversion rate optimization (CRO) techniques and A/B testing tools.
- Experience with international SEO strategy.
- Previous experience managing or mentoring SEO teams.
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Job Title : Lead Web Designer Job Location : Remote Location : Gandhinagar Schedule & Shift : Rotational Shifts (US & UK Time Zones) What We offer:
What You’ll Be Doing:- Remote work flexibility
- Competitive salary based on experience
- Exposure to global projects and teams
- Learning and development support
- Brand Development: Create and evolve brand identities including logos, typography, and visual systems.
- Social Media Design: Develop engaging creatives for Instagram, LinkedIn, Facebook, etc.—flyers, reels, carousels, and stories.
- Print Media Design: Design brochures, magazines, banners, standees, booth backdrops, and hoardings with production-ready files.
- Corporate Collateral: Craft professional documents such as white papers, case studies, pitch decks, and mailers.
- Data Visualization: Present complex data through charts, graphs, tables, and infographics with clarity and aesthetic precision.
- Video Content Creation: Edit and produce videos from scratch including storyboarding, motion graphics, and audio integration.
- Industry Exposure: Preferably worked in marketing agencies, corporate communications, publishing, or tech/consulting sectors.
- Design Versatility: Proven ability to switch between creative storytelling and structured corporate design.
- Print Production Knowledge: Deep understanding of bleed, resolution, color modes, and print specs.
- Digital Design Fluency: Experience with responsive layouts, email templates, and digital publishing.
- Data Handling Confidence: Comfortable working with numerical data, visualizing metrics, and designing reports.
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Job Title : AI-Driven Business Analyst Job Location : Remote Location : Gandhinagar Schedule & Shift : 2 PM to 11PM IST (UK Shifts) What We offer:
What You’ll Be Doing:- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Use AI tools (e.g., ChatGPT, Claude ,Make, Midjourney, Uizard, Framer AI, Figma plugins) to: Generate initial website mockups and UX wireframes
- Draft documentation such as user journeys, functional specs, and SOPs
- Conduct business analysis by gathering requirements from stakeholders
- Use tools like Excel, Power BI, or Tableau to analyze business/user data
- Translate data into actionable insights and recommendations
- Support product managers and designers in prioritizing features based on impact
- Prepare clear presentations, reports, and documentation for clients or leadership
What We Expect You to Have:
- Strong understanding of business processes, user needs, and customer journeys
- Familiarity with AI tools for design and productivity (ChatGPT, Claude ,Make, Figma AI plugins, etc.)
- Good knowledge of data analysis (Excel/Google Sheets, Power BI, or similar)
- Excellent communication and presentation skills
- Ability to convert business ideas into visual/web concepts
- Prior experience working with tech or design teams is a plus
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Job Title : Senior Business Analyst Job Location : Remote Location : Gandhinagar Schedule & Shift : 2 PM to 11PM IST (UK Shifts) What We Offer:
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- Lead requirements gathering sessions and translate business needs into clear documentation.
- Create detailed SOWs, user stories, workflows, and wireframes with minimal supervision.
- Own the requirement lifecycle from discovery through delivery, ensuring alignment with business goals.
- Collaborate closely with cross-functional teams including Design, Development, and QA.
- Facilitate and participate in Agile ceremonies such as sprint planning, reviews, and retrospectives.
- Use tools like JIRA and Confluence to manage and document requirements.
- Provide guidance and mentorship to junior Business Analysts.
- Ensure timely and high-quality delivery of business solutions.
What We Expect You to Have:
- 4+ years of proven experience in Business Analysis.
- Strong ability to lead discovery sessions and effectively manage stakeholders.
- Prior experience working on product or platform-driven projects is essential.
- Excellent documentation and communication skills.
- Familiarity with Agile methodologies and tools such as JIRA and Confluence.
- A self-starter mindset with strong problem-solving and critical-thinking abilities.
- Ability to thrive in a fast-paced, dynamic environment while maintaining focus on delivery.
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What We Offer:Job Title : Lead UI/UX Developer (Consultant) Job Location : Remote Department : Software Development Location : Gandhinagar Job Type : Consultant Schedule & Shift : 01.30 /02.30 PM IST To 10.30 PM/11.30 PM IST - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- As the Lead UI/UX Developer, you will be responsible for setting the design direction, implementing modern UI practices, and translating business and user needs into elegant,
- functional designs. You will lead a small design team and collaborate with product managers, developers, and QA to ensure a seamless and engaging user experience.
- Lead the UI/UX design and frontend development for our SaaS platform
- Define and implement UI design standards, component libraries, and design systems
- Translate business requirements and user feedback into wireframes, mockups, and interactive prototypes
- Collaborate with backend developers to implement responsive and accessible UIs using modern frameworks (e.g., React, Angular)
- Conduct UX research, usability testing, and continuous user feedback loops
- Mentor junior designers/developers and oversee design delivery timelines
- Ensure product consistency, cross-browser compatibility, and adherence to accessibility (WCAG) standards.
- Stay up to date with current UI/UX trends and emerging technologies
- 6+ years of experience in UI/UX design and frontend development
- Proven experience leading design efforts for SaaS or web-based platforms
- Strong expertise in HTML, CSS, JavaScript, and frontend frameworks (Angular preferred)
- Proficiency in design tools like Figma, Sketch, Adobe XD, or similar
- Experience in building or working with component-based design systems
- Understanding of RESTful APIs and integrating UI with backend services
- Excellent communication and stakeholder management skills
- Experience working in Agile environments
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What We Offer:Job Title : SQL/BI Developer Job Location : Remote Location : Gandhinagar Schedule & Shift : 4 PM IST to 1 AM IST - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Design, develop, and maintain ETL processes to extract data from multiple sources including MS SQL Server, SFTP, and other file-based or API endpoints.
- Build and optimize complex SQL queries and stored procedures to support data analytics and reporting.
- Integrate, cleanse, and prepare data for analysis and visualization.
- Create intuitive, interactive dashboards and reports in Sisense, Power BI, or similar platforms based on business requirements.
- Collaborate with stakeholders, business analysts, and product teams to understand data/reporting needs and deliver actionable insights.
- Monitor data pipelines and reports to ensure reliability and accuracy.
- Participate in the ongoing enhancement and documentation of BI infrastructure and data sources.
- 3+ years of hands-on experience with SQL development (T-SQL preferred).
- Experience with BI platforms such as Sisense, Power BI, Tableau, or equivalent.
- Strong understanding of data integration techniques (ETL/ELT), and working with SFTP, CSV/Excel files, APIs, etc.
- Proficiency in connecting to various data sources and building data models for BI tools.
- Able to maintain data consistency / accuracy and take proactive steps to address any issues.
- Able to work on Excel / Advance Excel to review details.
- Experience of Optimization/Automation of the process
- Proactive communication that helped improve performance / efficiency
- Experience dealing with BPO / Call Center data.
- Familiarity with data warehousing concepts and performance tuning.
- Experience with version control systems like Git is a plus.
- Excellent problem-solving and communication skills.
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Job Title : Senior Leader – Global Gig Workforce Job Location : Remote Department : Program Implementation Reports to : Assistant Director – Technical Implementation & Global Gig Workforce Location : Gandhinagar What we offer:- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- Provide coaching and leadership development to team leaders and emerging talent within the gig workforce structure.
- Lead the operational execution of global gig workforce programs, ensuring high performance and scalability.
- Manage relationships with gig platforms such as LiveXchange and GigCX, ensuring optimal utilization and vendor performance.
- Oversee remote team leaders and workforce coordinators to ensure consistent delivery and adherence to KPIs.
- Develop and implement operational processes, SOPs, process flow diagrams, and performance metrics tailored to gig workforce models.
- Collaborate with cross-functional teams including HR, IT, Compliance, and Program Implementation to ensure seamless integration of gig resources.
- Monitor workforce performance, identify trends, and implement continuous improvement initiatives.
- Ensure compliance with global labor regulations and internal policies related to gig and freelance workers.
- Support the Assistant Director in strategic planning, reporting, and stakeholder communication.
- Drive innovation in gig workforce engagement, retention, and productivity.
- Manage remote team operations, ensuring alignment with performance expectations and business goals
- Utilize workforce analytics and reporting tools to track, evaluate, and optimize productivity
- Oversee compliance with global labor practices and standards
- Collaborate cross-functionally with internal stakeholders and external partners
- Analyze workforce KPIs, financial metrics, and operational data to drive informed decisions
- Present insights, plans, and updates to senior leadership and external stakeholders
- Address and resolve complex workforce challenges using sound judgment and data-driven strategies
What We Expect You to Have:
- Strong oral and written communication skills with excellent interpersonal abilities
- Exceptional listening, analytical, and customer service skills
- Highly organized, able to prioritize, multi-task, and manage time effectively
- Ability to work independently with high attention to detail
- Strict adherence to confidentiality in all matters
- Bachelor’s degree or equivalent
- 7+ years of experience in operations, workforce management, or related roles
- Minimum 2 years of experience managing gig or remote teams
- Proficiency in LiveXchange and GigCX Marketplace is required
- Experience presenting to senior leadership and external partners
- Skilled in analyzing workforce data, KPIs, and financial metrics
- Strong grasp of statistical and operational concepts for workforce planning
- Ability to assess complex workforce situations and implement effective solutions
- Strategic decision-making and problem-solving skills
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What We Offer:Job Title : AI Engineer Job Location : Remote Location : Gandhinagar Schedule & Shift : 2:30 PM to 11:30 PM IST - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Design, build, and deploy LLM-driven applications (e.g., document summarization, RAG-based QA, chatbots).
- Work with open-source LLMs using platforms like Ollama and Hugging Face.
- Implement Lang Chain and Lang Graph workflows for multi-step, multi-agent task resolution.
- Build and optimize RAG (Retrieval-Augmented Generation) systems using vector databases.
- Collaborate with cross-functional teams to ship features to production.
- Stay up to date with the latest in open-source LLMs, model optimization (LoRA, quantization), and multi-modal AI.
- 3–5 years of hands-on experience in AI/ML engineering.
- Proficient in Python, PyTorch, and Hugging Face Transformers.
- Proven experience with Lang Chain and Lang Graph for LLM workflows.
- Familiarity with Ollama, Mistral, LLaMA, or similar open-source LLMs.
- Experience working with vector stores (Qdrant, Pinecone, Weaviate, FAISS).
- Skilled in backend integration using FastAPI, Docker, and cloud platforms.
- Solid grasp of NLP, LLM reasoning, prompt engineering, and document parsing.
- Experience with LangServe, OpenAI tool/function calling, or agent orchestration.
- Background in multi-modal AI (e.g., image + text analysis).
- Familiarity with MLOps tools (MLflow, Weights & Biases, Airflow).
- Contributions to open-source GenAI projects.
- Understanding LLM safety, security, and alignment principles.
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What We Offer:Job Title : Project Lead Job Location : Remote Location : Gandhinagar Schedule & Shift : 2:00 PM to 11:00 PM IST - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Lead full-cycle web development projects from requirement gathering to deployment and maintenance.
- Architect and develop scalable, secure, and high-performance applications using Core PHP, Laravel, and WordPress.
- Write and optimize complex SQL queries; ensure effective MySQL database design and performance tuning.
- Guide the development team in implementing dynamic, responsive interfaces using JavaScript/jQuery.
- Manage Linux servers and configure/optimize Apache and Nginx for high availability and performance.
- Troubleshoot and resolve complex technical issues across frontend, backend, server, and database layers.
- Lead and mentor development teams; assign tasks, review code, and ensure adherence to coding standards.
- Manage multiple projects simultaneously and ensure timely delivery with high quality.
- Drive adoption of Agile/Scrum practices and manage sprints, stand-ups, and retrospectives.
- Ensure application and server security best practices are followed.
- Collaborate with stakeholders to understand business needs and translate them into technical solutions.
- Encourage a culture of innovation, continuous improvement, and proactive problem-solving.
- Propose and implement creative, scalable solutions and encourage idea generation within the team.
- Stay current with new technologies and guide the team in evaluating and adopting relevant tools or frameworks.
- 7 - 9+ years of experience in web development using Core PHP, Laravel, and WordPress.
- Strong expertise in MySQL database design, query optimization, and performance tuning.
- Proficient in JavaScript, jQuery, HTML, CSS.
- Solid experience in Linux system , particularly with Apache and Nginx.
- Proven experience in solving complex system, code, and performance-related issues.
- Strong project and team management skills; experience managing cross-functional teams.
- Thorough understanding of the Software Development Life Cycle (SDLC) and Agile methodologies.
- Knowledge of secure coding practices and web application security standards.
- Excellent communication and leadership skills with a proactive approach to problem-solving.
- Ability to handle multiple projects and priorities simultaneously without compromising quality.
- Strong focus on delivering creative, innovative, and high-performance solutions.
- Familiarity with CI/CD pipelines and DevOps tools.
- Experience with version control systems (e.g., Git).
- Exposure to cloud platforms like AWS or DigitalOcean.
- Experience with project tracking tools like Basecamp.
- Open-source contributions or technical blog writing is a plus.
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What We Offer:Job Title : WordPress Lead Developer Job Location : Remote Location : Gandhinagar Schedule & Shift : 2:00 PM to 11:00 PM IST - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Lead the development of advanced custom WordPress themes and plugins.
- Customize and extend existing themes/plugins to meet specific project requirements.
- Write clean, modular, and scalable code using Core PHP, following WordPress coding standards.
- Optimize MySQL queries and database architecture for high performance and scalability.
- Build responsive, interactive front ends using JavaScript/jQuery, HTML, and CSS.
- Manage deployments and server configurations on Linux-based systems using Apache or Nginx.
- Implement performance optimization techniques (e.g., caching, minification, lazy loading).
- Ensure all websites follow best practices for security, SEO, and accessibility.
- Collaborate with designers, project managers, and stakeholders to translate business requirements into technical solutions.
- Maintain proactive communication with teams and clients—providing updates, raising concerns, and offering technical suggestions.
- Stay up to date with the latest WordPress core updates, tools, trends, and best practices.
- Minimum of 4 years of hands-on experience with WordPress development.
- Proficient in Core PHP and MySQL.
- Strong command of JavaScript/jQuery for building dynamic UI components.
- Extensive experience with custom WordPress theme and plugin development.
- Solid understanding of Linux environments, along with Apache and Nginx configuration.
- Expertise in performance tuning for WordPress sites, including:
- Caching strategies
- Image optimization
- Database indexing
- Knowledge of WordPress security best practices, including:
- Input sanitization and validation
- Use of nonces and secure coding patterns
- Strong debugging and troubleshooting skills.
- Excellent communication skills and a proactive approach to collaboration.
- Experience with version control systems, particularly Git.
- Familiarity with REST APIs and headless WordPress architectures.
- Understanding of page builders like Elementor or Gutenberg (if required by the project).
- Excellent problem-solving skills and the ability to debug and optimize code effectively.
- Strong communication skills in English (both written and spoken).
- Ability to work independently and in a team, with excellent time-management skills.
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Job Title : Business Analyst (Techno-Functional) Job Location : Remote Location : Gandhinagar What We Offer:
- Canteen Subsidy
- Night Shift Allowance (as per the process)
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Internal Movement through IJP
What You’ll Be Doing:
Product Implementation:- Work with senior team members to carry out customer implementations and program enhancements.
- Participate in the implementation design, setup, and review processes
- Identify improvements to our feedback products and processes
- Utilize Client software knowledge for testing customized software solutions Client Management:
- Build long-standing customer relationships by improving customer feedback programs
- Provide support to client meetings by leveraging in-depth Client system capabilities
- Work with client teams in resolving technical/system-related inquiries
- Provide quality assurance support when providing features to clients
- Provide client support when analysing large sets of data
- Build long-standing customer relationships by improving customer feedback programs
- Provide support to client meetings by leveraging in-depth Client system capabilities
- Work with client teams in resolving technical/system-related inquiries
- Provide quality assurance support when providing features to clients
- Provide client support when analysing large sets of data
What We Expect You to Have:
Qualification Required:- Excellent analytical skills (including Microsoft Excel) and attention to detail Strong written, verbal communication and presentation skills
- Bachelor’s / Master’s degree in Computer Application (B.Sc. IT, M.Sc. IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
- Experience of JavaScript, HTML, CSS, and XML.
- GUI would be an added advantage
- Experience in management consulting, IT consulting, market research, and/or enterprise software client management either in college or at work to facilitate teamwork in remote settings will be preferred.
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What We Offer:Job Title : Support Engineer Job Location : Remote Location : Gandhinagar - Canteen Subsidy
- Night Shift allowance as per the process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Internal movement through IJP
- Deliver first-class support across our global customer base and exceed our customers' expectations.
- Collaborate cross-functionally with internal teams (e.g. Managed Services, Product, Engineering), providing key product insights and development opportunities.
- Provide timely expert advice and speedy resolutions to support cases and resolve escalated cases from first-level support.
- Own the investigation and resolution of complex cases while escalating cases to the next tier of our support organisation, as needed.
- Contribute to process improvement initiatives in the support organisation.
- Create and refine knowledge base articles.
- Collaborate closely with the other global support regions - North and South America, Europe, Australia, and Asia.
- Provide feedback to your peers, helping them to grow and develop while also contributing your creative ideas to the leadership team.
- Support high-severity incidents as part of our incident management and response team, including being part of a rotating on-call schedule.
- Solves Problems with Efficiency - Skilled at analysing problems, determining the root cause(s), and finding the optimal resolution. Collaborates, Decision Quality, Nimble learning, and Manages Ambiguity.
- Has a Bias for Action - Prioritises work, sets deadlines, and delivers results. Action-oriented, Drives results, Ensures accountability, Plans and Aligns.
- Continuous Improvement and Innovation - Proactively find opportunities for improvement; appropriately leverages technology, and optimises processes to improve organisational performance. Tech Savvy, Being Resilient, Optimises Work Processes, Cultivates Innovation.
- Enables the Success of Others - Find value in helping others succeed. Effectively leverage their knowledge and experience to multiply the impact of those around them. Customer Focus, InterpersonalSavvy, Manages complexity, Strategic Mindset.
- Bachelor’s degree or equivalent work experience.
- Good understanding of JavaScript, XML, HTML, and CSS.
- Knowledge of SaaS technologies and platforms
- Experience with the client platform and Salesforce Service Cloud is a plus.
- 3 + years (s) of experience working in a Salesforce Case Management tool, technical, support, or customer service-focused environment.
- Excellent verbal and written communication skills in English.
- Team player who can lead and make decisions in difficult and ambiguous situations.
- Experience working in a startup environment.
- Able to respond to on-call notifications within 30 minutes to support high-severity incident management, including on weekends & holidays, as part of a rotating on-call schedule.
- Able to complete the Personal Identity Verification (PIV) background approval process. [US employees only]
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WHAT WE OFFER:Job Title : Dot Net Developer Job Location : Remote Department : ETS Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Design, develop, and maintain web applications using .NET Core, ASP.NET MVC, and Web API.
- Collaborate with cross-functional teams to gather and analyze requirements.
- Write clean, scalable, and efficient code.
- Develop client-side functionality using JavaScript and jQuery.
- Optimize applications for maximum speed and scalability.
- Work with SQL Server to design and maintain complex databases and write efficient queries.
- Troubleshoot and resolve software defects and issues.
- Participate in code reviews, unit testing, and deployment activities.
- Ensure the performance, quality, and responsiveness of applications.
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 4+ years of professional experience in .NET development.
- Strong knowledge of .NET Core, ASP.NET MVC, and Web API.
- Proficiency in JavaScript and jQuery.
- Solid experience with SQL Server, including writing stored procedures, functions, and optimizing queries.
- Experience with version control tools like Git.
- Ability to work independently and as part of a remote team.
- Excellent communication and problem-solving skills.
- Comfortable working in rotational shifts (US & UK time zones).
- Familiarity with Agile/Scrum methodologies.
- Experience in deploying applications to cloud environments (Azure/AWS) is a plus
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Job Title : Lead PHP Developer Job Location : Remote Department : Etech Technology Solutions (ETS) Location : Gandhinagar Schedule & Shift : 2:00 PM to 11:00 PM IST Visit us: https://www.etechtechnologysolutions.com/
What We Offer:
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Lead the design and development of robust web applications and supporting technologies.
- Architect and manage secure, efficient, and scalable MySQL database structures.
- Troubleshoot and resolve complex technical issues across the backend, frontend, and server environments.
- Optimize application performance, including database queries, code efficiency, and server configurations.
- Provide technical mentorship and support to development team members; conduct code reviews to ensure quality and maintainability.
- Develop and maintain reusable, modular, and well-documented code across multiple projects.
- Manage and maintain Linux-based server environments, including Apache and Nginx configurations.
- Implement and enforce security best practices across applications, including input validation, data sanitization, and secure coding techniques.
- Deliver innovative and practical solutions aligned with client and business requirements.
- Stay up to date with the latest technologies, tools, and development frameworks; evaluate and recommend adoption as needed.
- Collaborate effectively with project managers, designers, and cross-functional teams to ensure timely and successful project delivery.
What We Expect You To Have:
- 5+ years of experience with PHP development, including Core PHP and Laravel.
- Strong knowledge of MySQL, including complex queries and performance optimization.
- Experience with JavaScript/jQuery for dynamic web interfaces.
- Strong focus on application security and understanding of common vulnerabilities.
- Experience with performance tuning techniques (caching, database indexing, load handling).
- Ability to work independently on diverse PHP projects and manage multiple priorities.
- Excellent communication skills and a proactive, problem-solving mindset.
- Familiarity with Git and version control workflows.
- Experience RESTful APIs and integrations.
- Understanding DevOps practices or cloud platforms (e.g., AWS, Digital Ocean).
- Familiarity with version control tools like Git.
- Excellent problem-solving skills and the ability to debug and optimize code effectively.
- Strong communication skills in English (both written and spoken).
- Ability to work independently and in a team, with excellent time-management skills.
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Job Title : Business Analyst Job Location : Remote Location : Gandhinagar Schedule & Shift : 2 PM to 11PM IST (UK Shifts) What We Offer:
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- Collaborate with stakeholders to gather and define clear, structured business requirements.
- Create detailed user stories, workflows, and process documents.
- Document requirements and ensure smooth communication across teams including Design, Development, QA.
- Participate in Agile ceremonies and help the team stay aligned with sprint goals.
- Use tools like JIRA for task management and Figma for working with design wireframes.
- Support product managers and senior BAs in delivering high-quality features.
- Stay proactive, detail-oriented, and adaptable in a fast-changing environment.
What We Expect You to Have:
- 2–3 years of experience as a Business Analyst.
- Solid understanding of the Software Development Life Cycle (SDLC).
- Experience working with cross-functional teams in Agile environments.
- Strong verbal and written communication skills.
- Proficient in using JIRA, Confluence, and familiar with tools like Figma.
- Self-motivated, quick learner, and attentive to detail.
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Why Join Etech?
Etech is an equal opportunity employer. The team comprises of people with many diverse work and life experiences. Etech offers career opportunities for those looking to develop and enhance life skills. Some of these include the ability to communicate effectively, build trust, and function in a team environment.
The nature of Etech’s business, which is about people communicating with people, ensures the ongoing development of the portable “skills for life”. Etech cares about your career growth because we know that our employees are our most valuable asset.
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The Etech Teamwork Journey
“I’ve learned to be an effective leader,
who’s able to coach and develop
agents to meet the required Goals.
Alongside this, I love that recognition
is given for every accomplishment.”
Jody Watson
Operation Intern
“I’ve advanced from a Customer
Service Rep to a Vice President at
Etech.
I’m so thankful for my mentors
who helped me get here.”
Patrick Reynolds
VP Partners Strategy
My journey at Etech began Sep
tember 2005. I’ve learned pa
tience, adaptability, persistence,
how to rely on my co-workers, and
valuing what everyone brings to
the table.
