Find Your Dream Job With Etech​

Job Title	:	Implementation Manager – AWS Cloud Solutions
Job Location	:	Work From Office
Location	:	Gandhinagar
Schedule & Shift	:	EST/CST Shift

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Lead the AWS Training Program with full responsibility for managing SOPs, Partner Central Portal, AWS Marketplace, and ACE (Salesforce).
• Process AWS Training orders for both AWS Originated (AO) and Partner Originated (PO) leads, aiming to close 20+ deals/month.
• Execute inside sales activities: qualify leads, conduct discovery calls, perform product demos, and convert opportunities into sales.
• Drive marketing campaigns through email, social media, and phone outreach to generate new business.
• Collaborate with AWS Training Partner Teams to streamline communication and improve training and sales processes.
• Manage CRM tools (Salesforce, HubSpot) to maintain accurate records and report weekly activities and outcomes.
• Present weekly performance updates to internal and AWS stakeholders.
• Deliver performance metrics: 100 tasks/day, 5 meaningful interactions/week, and consistent follow-up on all meetings and leads.
• Support project management efforts including SOP development, training, performance analysis, and partner coordination.

What We Expect You To Have:

• 1–3 years of experience in sales, customer success, project management, or account management.
• Excellent written and verbal communication and presentation skills.
• Strong problem-solving mindset with a passion for customer satisfaction and results.
• Proven track record of meeting/exceeding sales quotas and KPIs.
• Hands-on experience with CRM tools (Salesforce, HubSpot, or similar).
• Highly organized, self-motivated, and capable of managing multiple priorities independently.
• Strong interest or background in training, enablement, and partner ecosystems.
• Multilingual communication is a plus, with English proficiency required.

Job Title	:	Jr. Talent Acquisition Specialist – Gandhinagar
Job Location	:	Work From Office
Department	:	Talent Acquisition
Location	:	Gandhinagar

Visit us: www.etechgs.com What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Pre-screen & engage quality applicants interested to work with us
• Helps to coordinate participation in, sets up display, and works at job fairs
• Assists Talent Acquisition team to develop and maintain contacts with colleges, alumni groups, Consultancies and other public organizations to find and attract quality applications
• Provides information on company facilities and job opportunities to potential applicants
• Should have good knowledge of using social media Tools for hiring candidates
• Should help organization in hiring candidates in a cost-effective manner
• Create, maintain and update online job ads as needed to ensure consistent pipeline of qualified candidates
• Reviews applications and screens applicants to obtain work history, education, training, job skills, and salary requirements.
• Performs virtual/non-virtual pre-screens and refers candidates for additional interviews within the organization
• Sourcing active & passive candidates from various channels available

What We Expect You To Have:

• Graduate OR equivalent experience
• 1-3 years of experience of Talent Acquisition into a high paced environment
• Should have experience of mass hiring for front line customer service roles
• Ability to effectively use ATS, job boards & social media channels to maintain a healthy pipeline for active & passive candidate/s
• Ability to build a social following and engage with followers in a professional manner
• Well organised and structure approach to work & meet OR exceed deadlines and targets.

Job Title	:	Process Trainer
Job Location	:	Work From Office
Department	:	Training and Development
Location	:	Gandhinagar

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You Will Be Doing:

• Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
• Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
• It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
• On occasion Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other Trainers.
• Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers.
• A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
• Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching Training Apprentices and Assistant Trainers tips on how to epitomize these traits.
• Trainers have to change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
• A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them.
• Lead a training class is about creating a fun, engaging environment in which learning can flourish.

What We Expect You To Have:

• Bachelors or equivalent combination of education and experience.
• 2– 4 years’ experience in training and development.
• You enjoy the fast-paced nature of adapting on the fly to corporate changes.
• You thrive in challenging others to be creative problem-solvers and training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions.
• You desire a fun atmosphere that promotes interactive learning.
• You enjoy helping others succeed & our classes should be so productive and enjoyable that your trainees are excited to embark on their new careers.
• You can lead with humility.
• You aren’t afraid to ask the tough questions.
• Be able to write what you teach.
• You bring others up to your expert status.
• You bring solutions, not problems.
• Sales campaign products, features and benefits; Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
• Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationship with peers across departments.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Job Title	:	Manager/Asst. Manager – CTI Administration
Job Location	:	Work From Office
Department	:	IT
Reports to	:	AVP – Enterprise Technology & Security
Location	:	Gandhinagar

WHAT WE OFFER:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Health Insurance
• Tuition Reimbursement
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

WHAT YOU’LL BE DOING:

• Lead the end-to-end management of CTI systems, including implementation, configuration, and troubleshooting.
• Collaborate with cross-functional teams to integrate CTI solutions with CRM systems and other enterprise applications.
• Manage vendor relationships, ensuring SLAs are met and technological advancements are leveraged.
• Oversee CTI-related projects, including system upgrades, migrations, and new deployments.
• Ensure system reliability, availability, and performance through proactive monitoring and maintenance.
• Develop and maintain technical documentation, including architecture diagrams, configuration guides, and SOPs.
• Provide technical leadership and mentorship to the CTI team, fostering continuous improvement and professional growth.
• Identify opportunities to enhance call center efficiency through automation, AI integration, and advanced analytics.
• Worked with CTI Platforms like GrupoNGN CloudComm, Unify OpenScap Contact Center, Avaya, Five9, Nice InContact, Bright Pattern, or Cisco UCCE.
• Familiarity with implementation of IP Telephony and Dialer applications.
• Knowledge of building Campaigns, Queues, Call Control Scripts, and IVR into the Dialer system.
• CTI solution design, development, and maintenance.
• Integration of various CTI solutions to the contact center architecture.
• Integration of CTI and Customer Relationship Management solutions such as Salesforce, Pega, etc.
• Call Control Scripts development and enhancement.
• Administration of management tools.
• Creation and maintenance of queries (SQL knowledge required).
• Generation of historical and real-time database reports.
• Knowledge of call center operational dynamics related to CTI, Enterprise Reporting, and solving call center-related issues.
• Integration of custom-developed and third-party provided software, IVR, Call Center, and database integration with the CTI infrastructure.
• Train, supervise and evaluate staff performance.
• Evaluation of Process at regular intervals to ensure learning objectives and development standards are achieved
• Knowledge of all job areas spanning across departments.
• Develop and maintain relationship with peers across departments.
• Process Improvement Initiatives.
• Achieves required KPI's and plans process improvement activities.

WHAT WE EXPECT YOU TO HAVE:

• Bachelor’s degree in computer science, Information Technology, or a related field; Master’s preferred.
• Minimum of 5-7 years of experience in CTI, with at least 2 years in a managerial role.
• Strong knowledge of CTI platforms (e.g., Cisco UCCE/PCCE, Avaya, Genesys, GrupoNGN CloudComm, Unify OpenScap, Five9, Nice InContact, Bright Pattern).
• Experience with CRM integrations (Salesforce, Microsoft Dynamics, Pega, etc.) and APIs.
• Proficiency in scripting languages (e.g., JavaScript, Python) and database management (SQL).
• Familiarity with IP Telephony, Dialer applications, Campaigns, Queues, Call Control Scripts, IVR systems.
• Excellent problem-solving skills, project management capabilities, and attention to detail.
• Strong leadership, communication, and stakeholder management abilities.
• Complex voice network design and numbering plans for multiple locations.
• Call center configurations including VDNs and Vectors, understanding of switch/routing (vector-based call routing).
• Computer Telephony Integration (CTI).
• Complex call center configurations.
• VoIP Trunking (SIP / H.323).
• Dialer systems.
• SQL.
• TURN/STUN Protocol.
• WebRTC.
• Windows Server Failover Cluster.
• Call Accounting.
• Telephone Wiring.
• IVR/VRU.
• Experience with SIP, SBCs, VoIP, QoS, CoS, VLAN, etc.
• Experience with Network Protocols (TCP/IP, Ethernet, SNMP, etc.).
• Must have experience working in multi-site and hybrid configurations of enterprise-level IP and TDM environments.
• Knowledge of cloud-based telephony solutions (AWS Connect, Twilio, etc.).
• Experience with workforce optimization tools, IVR design, and AI-driven call routing.
• ITIL certification or knowledge of IT service management best practices.

CERTIFICATIONS: Certification from any of the following will be an added advantage:

• Avaya Certified Implementation Specialist (ACIS).
• Certification Partners Convergence Technologies Professional (CTP).
• Digium Certified Asterisk Professional (dCAP).
• CCNP Collaboration: Cisco Certified Network Professional Collaboration.
• Any certification by the above-mentioned CTI platforms.

Job Title	:	Assistant Global Corporate Trainer
Job Location	:	Work From Office
Department	:	Global Leadership Development (Human Resources)
Location	:	Gandhinagar

Visit us: www.etechgs.com

What We Offer:

 

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Campaign Allowance
• Health Insurance
• Tuition Reimbursement
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

 

• Design & Develop Learning Programs: Collaborate with leaders to identify critical training needs and design effective solutions, including e-learning, workshops, and blended approaches.
• Deliver & Facilitate Training: Conduct engaging sessions using diverse methods like discussions, role-playing, and case studies, tailored to varied learning styles.
• Create Learning Materials: Develop comprehensive resources such as guides, presentations, and e-learning modules, leveraging innovative tools and technologies.
• Evaluate & Improve Training Impact: Assess program effectiveness using feedback, KPIs, and behavioral metrics, presenting actionable insights to stakeholders.
• Stay Updated & Drive Innovation: Research industry trends and integrate emerging technologies to enhance training programs.
• Collaborate & Communicate: Work with cross-functional teams to ensure alignment and maintain strong relationships with all stakeholders.

What We Expect You To Have:

 

• 3–5 years of experience in corporate training or related roles with a proven ability to design and deliver impactful learning programs.
• Strong knowledge of adult learning principles, instructional design methodologies, and global training strategies.
• Proficiency in Microsoft Office Suite, Learning Management Systems (LMS), and e-learning platforms; experience with authoring tools is a plus.
• Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences across cultures and time zones.
• Strong analytical skills to evaluate training effectiveness and translate data into actionable insights.
• A Bachelor’s or Master’s degree in Human Resources, Education, Organizational Development, or a related field.
• Flexibility to work any schedule in a 24/7 call center environment.
• A global mindset and the ability to collaborate effectively with cross-functional teams.
• Passion for learning and development, with a drive to enhance organizational performance.

Job Title	:	Accounting Analyst
Job Location	:	Work From Office
Department	:	Etech Insights
Location	:	Gandhinagar

Visit us: www.etechgs.com

What We Offer:

 

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

 

• Responsible for AR billings in accordance with billing terms (i.e., weekly, bi-weekly /monthly etc.)
• Responsible for researching and understanding billing discrepancies
• Responsible for effective communication with business partners on billing discrepancies
• Be able to convey billing discrepancies issues to management through analysis work
• Responsible for reconciliation of AR subledger vs general ledger
• Other assigned tasks as needed
• Available to work minimum 40 hours a week (8 hours a day – business hours)
• Detail oriented and be able to self-proof assigned tasks for accuracy
• Able to work independently as well as part of a team
• Conscientious, fast learner, adaptable
• Professional telephone and email etiquette
• Ability to work and thrive in a multi-tasked, fast paced environment

What We Expect You To Have:

 

• Accounting / Math / Business education background
• High level of proficiency and understanding of Microsoft Excel formulas
• One to two years work experience in the Accounts Receivable preferred
• General knowledge of Microsoft Access is a plus
• Proficiency with Dynamic GP is a plus

Job Title	:	Customer Acquisition Specialist
Job Location	:	Work From Office
Location	:	Gandhinagar

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You Will Be Doing:

• Conduct outbound & Inbound calls to U.S. business customers, presenting our client’s business services and effectively managing objections to close sales.
• Identify leads using our client’s MQO’s/Leads
• Make 90 to 100 cold calls to pitch products and services (having meaningful Business Conversations, uncovering Gaps in the Business where our Solutions can assist).
• Use persuasive communication and negotiation techniques to meet customer needs and secure sales.
• Develop customized solutions for each client, positioning client’s services as essential resources for their business operations.
• Meet or exceed daily, weekly, and monthly sales goals consistently.
• Record detailed and accurate notes of customer interactions in CRM software.

Qualification Required:

• Qualification: HSC or Graduate
• Experience: Fresher/ Experienced

What We Expect You To Have:

• Experience in outbound sales is a plus, but freshers are welcome to apply if they demonstrate strong communication, negotiation skills, and a passion for sales.
• Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.
• Exceptional sales and negotiation skills, with an ability to engage U.S.-based customers over the phone confidently.
• Familiarity with U.S. business standards or a willingness to learn and adapt quickly.
• High resilience and adaptability, with the ability to handle challenging sales situations.
• The ability to handle rejection
• Detail-oriented with strong organizational skills.
• A proactive, target-driven approach, with motivation to learn and succeed in a competitive sales environment.
• Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
• Proficient in Customer service sales
• Knowledge of record management procedures & processes (is a plus)
• Effective analytical, problem-solving, and decision-making skills
• Must pass pre-hire exam with 80% or higher.
• Ability to multitask and work under pressure.
• Must be able to work in a team oriented, high demand and fast paced environment.

 

Job Title	:	Quality Analyst (Non Technical)
Job Location	:	Work From Office
Department	:	Etech Insights (EI)
Location	:	Gandhinagar

Visit us: www.etechgs.com

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
• Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at the agent, process, and campaign level
• Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
• Assist Leaders with improving customer interactions, sharing feedback on calibration calls, and provide input for recommendations
• Assists with routine and ad hoc requests
• Supports projects and initiatives within the department
• Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information
• Sends data and reports to account stakeholders if needed
• Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change

What We Expect You To Have:

• Graduate or equivalent
• Minimum 1-year work experience; Quality experience is an added advantage
• Computer proficiency in MS Office
• Flexible in working hours is a must
• Good oral & written English skills and interpersonal communication skills
• Exceptional listening and analytical skills
• Ability to effectively organize, prioritize, multi-task and manage time
• Ability to work independently
• Excellent attention to detail
• Ability to exercise strict confidentiality in all matters

Job Title	:	Real Time Analyst
Job Location	:	Work From Office
Department	:	Etech Technology Solutions (ETS)
Reports to	:	Team Leader
Location	:	Gandhinagar
Schedule & Shift	:	Flexible with Shift times
Hours	:	Six days a week, Full Time

What We Offer

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition

What You’ll Be Doing

• Supporting the Customer Service Teams with respect to the management and operation of associate scheduling and real-time monitoring of work queues ensuring optimal service level delivery
• Monitors queue spikes, breaks and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor
• Sends day-end reports to management team
• Monitors and report real time schedule & Shrinkage adherence and reports non-compliance if any
• Reports intra-day schedule changes to the Supervisors/Manager. e., same day callouts and develops a plan to meet schedule requirements.
• Works with WFM to ensure hourly, real-time schedule adherence commitments are being met.
• Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA's (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers).
• Assigning schedules for all reps.
• Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence.
• Identify OCR's/leaders on any violation of the code of conduct and non-adherence to the schedule.

What We Expect You To Have

• Bachelors with 1+ years of experience or equivalent combination of education and relevant experience
• Hands-on experience of MS Office Suite and advanced knowledge of excel including simple to complex formulae OR similar reporting tools/methodologies.
• Build strong relationships with Team Leader, and team members.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Act as a role model at all times, adhere to high ethical standards.
• Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
• Be flexible in an environment by championing and embracing change.
• Excellent Written English skills and Excel (Data Analysis) are a prerequisite.
• Acts as a role model at all times and adheres to high ethical standard
• Takes responsibility and initiative to develop core and personal skills
• Is flexible in an environment by championing and embracing change
• Maintains a high degree of confidentiality while conducting day-to-day operations.

Job Title	:	Call Center Data Analyst
Job Location	:	Work From Office
Department	:	Global Development
Location	:	Gandhinagar
Hours	:	1:00/1:30 PM to 10:00/10:30 PM

What We Offer:

• Canteen Subsidy
• Night Shift allowance as per process
• Health Insurance
• Tuition Reimbursement
• Work-Life Balance Initiatives
• Rewards & Recognition

What You’ll Be Doing:

• Coordinate across teams and departments to streamline/automate processes and ensure seamless service delivery.
• Analyze call center data (voice, chat, email) to identify trends, patterns, and areas for improvement across campaigns.
• Create compelling data visualizations to communicate findings to both technical and non-technical audiences.
• Translate complex data sets into actionable recommendations for the operations team, providing clear action items.
• Develop comprehensive dashboards to provide insights for stakeholders.
• Conduct proactive and on-demand analysis, recommending solutions for performance improvement.
• Coach team members and leaders to enhance their leadership and technical skills.
• Maintain SOPs and documentation processes, ensuring accuracy and consistency.
  

What We Expect You To Have:

• 5+ years of experience in BPO/Call center reporting, with strong Data analysis skills.
• Technical skills in SQL or DBA tools (ability to read and understand code), advanced Excel (Power Query, Power Pivot), and experience with BI/ETL tools (e.g., Talend).
• Proven ability to identify opportunities for optimization, automation, and process improvement in reporting.
• Strong leadership skills with the ability to manage deliverables accurately and on time.

Job Title	:	Implementation Manager
Job Location	:	Work From Office
Department	:	Etech Insights
Location	:	Gandhinagar

Visit us: www.etechgs.com

What We Offer:

• Transport Allowance
• Canteen subsidy
• Night shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards and Recognition

What You'll Be Doing:

• Manage Onboarding/Free Trial implementations - Ensuring all steps are completed, and customers are seeing value as quickly as possible.
• Work with customers to help create content, adapt their training plans, help deploy the organization solution, and ensure that we deliver proven results.
• Hold training for clients using organization, customized for their needs and implementation types.
• Track, report on, and solve issues with onboarding and trial customers, owning their success.
• Follow organization processes and tracking internally to report on progress and share learnings
• Manage internal calendars for implementation, scheduling with clients and keeping internal teams tracking towards completion.

What We Expect You To Have:

• Native or Bilingual Business level English.
• 1+ years Project Management experience.
• 1+ years customer facing experience – Sales, Sales Engineering, Account Management or CSM Preferred.
• 1+ years training experience – facilitating, creating and organizing.
• Successfully managed multiple clients facing projects at once.
• Technically Savvy, can explain concepts like SSO, Generative AI, and APIs.
• Has training experience with software.
• Strong and concise communicator – written and verbal.
• Thrives on customer interaction and providing customized recommendations.
• Instructional design background a plus – Being able suggest changes and best practices to training and coaching content and processes.
• Call center exposure and experience a plus.

Job Title	:	Bilingual Expert (Spanish and English)
Job Location	:	Work From Office
Location	:	Gandhinagar

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You Will Be Doing:

• Should have a go-getter attitude in assisting the customers.
• Will be responsible for providing satisfactory customer service and Level-1 troubleshooting.
• Ensure customers’ issues are attended and all their concerns are resolved immediately.
• Ensure customer's confidential information is adequately protected and only used for official purposes.
• Communicate with current and existing customers using Internet and different software to give information and answer questions regarding current promotions and offers.
• Follow up with customers to assure satisfaction, respond to queries, and resolve problems.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

What We Expect You To Have:

• Qualification: Graduate
• Experience: Fresher/ Experienced
• Aware of Spanish culture.
• Handling calls in Spanish and English language.
• Comfortable working in night shifts and 24*7 work environment.
• Should have excellent communication skills in English and Spanish language (verbal & written).
• Open to Work From Office.
• B1/B2 level certification will be an added advantage.

Job Title	:	Client Support Associate
Job Location	:	Work From Office
Department	:	Operations
Reports to	:	Team Leader
Location	:	Gandhinagar

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You Will Be Doing:

• As a Client Support Associate, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e., "first call resolution"), and prevent future issues whenever possible by educating our Clients and reviewing their accounts. You will oversee all problems to resolution, even when delegated to other teams.
• You will provide engaging, responsive, timely telephone and email support to Consumer Clients, Sales, and other internal team members. You will be the point of contact for the Consumer and/or Sales team member as you keep them informed of the status of open issues while actively working to troubleshoot and resolve them. You will play a role in retention as you communicate collaboratively with Sales to address any Consumer issues.
• Client Support Associate must maintain a strong understanding of the products and services of Autotrader. Adhere to all policies, procedures, and guidelines. Understand the organization (departments, personnel, and their responsibilities). Develop or improve on internal systems knowledge.
• Being a Client Support Associate, you will need to be flexible as you adjust to changing duties and responsibilities as the department and the company evolve. Additional projects, assignments or responsibilities may be assigned in order to assist the department/company meet their objectives and providing the Ultimate Service to our Clients.

What We Expect You To Have:

• High secondary or 10+2 diploma with 3 years’ experience in a related field; OR any stream graduate degree with 1 year of experience.
• Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
• Strong understanding of business operations (spreadsheets, trends, data)
• Be Flexible in working hours which is a must.
• Excellent oral and written communication skills;
• An unerring attention to detail;
• The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
• A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
• Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.

Job Title	:	Senior/Lead Database Developer
Job Location	:	Work From Office
Department	:	Etech Insights
Location	:	Gandhinagar
Schedule & Shift	:	5:30 PM to 2:30 AM || 6:30 PM to 3:30 AM

The Senior/Lead Database Developer will play a critical role in the design, development, and maintenance of our database systems. The ideal candidate will have over 8 years of experience with SQL Server, ETL processes, API development, and a solid understanding of MongoDB and AWS. This role requires a detail-oriented professional with a passion for database technologies and a drive for excellence. WHAT YOU'LL BE DOING:

• Design, develop, and maintain robust SQL Server databases to support various applications.
• Develop and implement ETL processes to ensure efficient data integration and transformation.
• Develop ETL job to sync production data to Data warehouse for near real time reporting using Talend Open Studio for Big Data.
• Design and develop APIs for seamless data exchange between systems.
• Manage and optimize database performance, ensuring data integrity and security.
• Collaborate with cross-functional teams to gather requirements and deliver database solutions that meet business needs.
• Provide technical expertise in MongoDB and contribute to NoSQL database solutions as required.
• Utilize AWS services to support database infrastructure and cloud-based solutions.
• Perform database troubleshooting, debugging, and optimization.
• Stay updated with the latest industry trends and best practices in database development.

WHAT WE EXPECT YOU TO HAVE:

• Bachelor's degree in computer science, Information Technology, or a related field.
• 8+ years of hands-on experience with SQL Server, including database design, development, and performance tuning.
• Strong experience with ETL tools-Talend Open Studio and processes.
• Proficient in API development and integration.
• Good knowledge of MongoDB and experience with NoSQL databases.
• Experience with AWS services and cloud infrastructure.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Preferred Skills:

• Experience with data warehousing and data lakes.
• Knowledge of additional cloud platforms (e.g., Azure, Google Cloud).
• Familiarity with Agile methodologies.
• Experience in managing remote and distributed teams.
• Strong organizational skills and attention to detail.
• Must to have Contact center domain projects experience

Job Title	:	CTI Administrator
Job Location	:	Work From Office
Department	:	IT
Reports to	:	Sr. Manager IT
Location	:	Gandhinagar
Schedule & Shift	:	In Between 5:30 PM – 6:30 AM

WHAT WE OFFER:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Health Insurance
• Tuition Reimbursement
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

WHAT YOU’LL BE DOING:

• Worked with the CTI Platforms like GrupoNGN CloudComm, Unify OpenScap Contact Center, Avaya, Five9, Nice InContact, Bright Pattern or Cisco UCCE.
• Familiarity with implementation of IP Telephony and Dialer applications.
• Knowledge of the building Campaigns, Queues, Call Control Scrips and IVR into the Dialer system.
• CTI solution design, development and maintenance
• Integration of various CTI solutions to the contact Centre architecture
• Integration of CTI and Customer Relationship Management solutions such as Salesforce, Pega etc.
• Call Control Scripts development and enhancement
• Administration of management tools
• Creation and maintenance queries (SQL knowledge required)
• Generation of historical and real time database reports
• Knowledge of call center operational dynamics related to CTI (Computer Telephony Integration), Enterprise Reporting utilizing to solve call center related issues
• Integration of custom-developed and 3rd-party provided software, IVR (Interactive Voice Response), Call Center and data base integration with the CTI infrastructure.

WHAT WE EXPECT YOU TO HAVE:

• Bachelor's degree from four-year college or university preferred and at least 2 years’ experience in the field or a related area; or equivalent combination of education and experience.
• Complex voice network design and numbering plans for multiple locations
• Call centre configurations including VDNs and Vectors, Understanding of switch/routing (vector-based call routing)
• Computer Telephony Integration (CTI)
• Complex call centre configurations
• VoIP Trunking (SIP / H.323)
• Dialer
• SQL
• TURN/STUN Protocol
• WebRTC
• Windows Server Failover Cluster
• Call Accounting
• Telephone Wiring
• IVR/VRU
• Experience with SIP, SBC's, VoIP, QOS, COS, VLAN, etc.
• Experience with Network Protocols (TCP/IP, Ethernet, SNMP, etc.)
• Must have experience working in Multi-site and hybrid configurations of enterprise level IP and TDM environments

Certification from any of the below will be added advantage.

• Avaya Certified Implementation Specialist or ACIS
• Certification Partners Convergence Technologies Professional or CTP
• Digium Certified Asterisk Professional or dCAP
• CCNP Collaboration: Cisco Certified Network Professional Collaboration
• Any certification by above mentioned CTI platforms

Job Title	:	Customer Service Representative
Job Location	:	Work From Office
Department	:	Operations
Reports to	:	Team Leader
Location	:	Gandhinagar

Visit us: www.etechgs.com

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
• Respond to multiple calls or emails; gather and verify required information as appropriate.
• Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
• Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
• Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
• Obtain all required information and relay the same to other departments as per the protocol.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

What We Expect You to Have:

• Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
• Be Flexible in working hours which is a must.
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills with superior typing speed;
• An unerring attention to detail;
• The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
• A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
• Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.

Job Title	:	Tier-1 Support Specialist
Job Location	:	Work From Office
Department	:	Operations
Location	:	Gandhinagar

WHAT WE OFFER

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

WHAT YOU’LL BE DOING

• Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
• Proficient in handling basic trouble shooting queries related to telecommunication products.
• Handle all issues with diplomacy, tact, and respect.
• Provide quality service to clients through thorough knowledge of products and services.
• Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions
• Enter data into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
• Build strong relationships with Team Leader, and team members.

WHAT WE EXPECT YOU TO HAVE

• Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
• Proficient in Customer service.
• Knowledge of VOIP and telecommunication is a must.
• Experience in Operations Center, service industry or equivalent (We are looking for experienced candidates).
• Effective analytical, problem-solving, and decision-making skills
• Effective organizational skills
• Ability to access and research multiple sources of data.
• Must pass pre-hire exam with 90% or higher.
• Ability to multitask and work under pressure.
• Strong attention to detail and critical thinking skills
• Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
• Must be able to work in a team oriented, high demand and fast paced environment.
• Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.

Job Title	:	Process Analyst (Non-Technical)
Job Location	:	Work From Office
Location	:	Gandhinagar

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
• Handle all issues with diplomacy, tact, and respect.
• Provide quality service to clients through thorough knowledge of products and services.
• Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
• Enter data into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
• Build strong relationships with Team Leader, and team members.

What We Expect You To Have:

• Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
• Proficient in Customer service.
• Knowledge of record management procedures & processes (is a plus)
• Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
• Effective analytical, problem-solving, and decision-making skills
• Effective organizational skills
• Ability to access and research multiple sources of data.
• Must pass pre-hire exam with 90% or higher.
• Ability to multitask and work under pressure.
• Strong attention to detail and critical thinking skills
• Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
• Must be able to work in a team oriented, high demand and fast paced environment.
• Clear and effective communication skills in English.

Job Title	:	Speech & Text Analyst
Job Location	:	Work From Office
Department	:	Etech Insights (EI)
Location	:	Gandhinagar

Visit us: www.etechgs.com

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You'll Be Doing:

• Create Speech Analytics language content for requested insights.
• Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment
• Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team.
• Make recommendations and define data strategies to solve critical business problems.
• Compile information through multiple sources; understand key performance indicators and spot trends and patterns.
• Accurate delivery of comprehensive analysis and reports.
• Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making.
• Craft documentation, including process maps, diagrams, manuals, charters, and scopes.
• Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders.
• Proactively identify and deliver actionable business insights based on indicators.
• Supports projects and initiatives within the department.
• Assists with routine and ADHOC requests.
• Be flexible in an environment by championing and embracing change.

What We Expect You To Have:

• Bachelors or equivalent combination of education and experience
• 2+ years knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
• Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Centre
• Experience leading small to medium-sized projects involving complex data sets and high variability.
• Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
• Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint.
• Knowledge of Access, SQL, other scripting languages will be a plus
• Flexible in working hours is a must
• Good oral & written English skills and interpersonal communication skills
• Exceptional listening and analytical skills.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Ability to effectively organize, prioritize, multi-task, and manage time.
• Ability to work independently.
• Excellent attention to detail.
• Ability to exercise strict confidentiality in all matters

Job Title	:	Customer Experience Specialist
Job Location	:	Work From Office
Department	:	Etech Technology Solutions (ETS)
Location	:	Gandhinagar

Visit us: www.etechgs.com

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You'll Be Doing:

• Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
• Respond to multiple inbound chats; gather and verify required information as appropriate.
• Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
• Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Prepare report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

What We Expect You To Have:

• HSC or above; age 18+
• Be Flexible in working hours which is a must
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills; An unerring attention to detail
• The ability to multi-task answering numerous chats and navigating smoothly between chat and email
• A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
• The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
• Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order

Job Title	:	Analyst I
Job Location	:	Work From Office
Department	:	Etech insight
Reports to	:	Lead Analyst/Lead Analyst II
Location	:	Vadodara

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Analyze Transactions – Review and evaluate interactions across multiple communication channels (Chats, Calls, and Emails, etc.)
• Evaluate agent performance against established quality standards, including tone, accuracy, professionalism, and compliance with company policies.
• Identify strengths and areas for improvement. Provide actionable insights, necessary feedback and recommendations to leadership for process improvement, training needs, and operational efficiencies.
• Ensure follow-ups of any kind of compliance errors, auto-failures, and unethical sales with Operations. Document and report findings related to customer service interactions and identify recurring issues.
• Keep up to date with changes to regulations or company policies and integrate these into the evaluation process.
• Strong attention to detail with the ability to assess and analyze information accurately.
• Initiate and own calibrations with Operations, Clients etc.
• Strong knowledge of customer service principles, call center operations, and performance metrics
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Acts as a role model at all times, adhere to high ethical standards.
• Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
• Be flexible in an environment by championing and embracing change. Further, it may shift adjustments depending on Operations and client requirements.

What We Expect You To Have:

• Graduate or equivalent.
• A minimum of a High School Diploma/high school grade 12 education , GED or equivalent is required.
• Proven experience in an Analyst or Quality Assurance role, ideally within a Contact Center environment is an added benefit.
• Effective communication skills are essential for ensuring that quality standards are met and that issues are reported and resolved in a timely manner.
• Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
• Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint.
• Good oral & written English skills and interpersonal communication skills
• Exceptional analytical skills.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Ability to work independently.
• Excellent attention to detail.
• Ability to exercise strict confidentiality in all matters.

Job Title	:	Analyst II
Job Location	:	Work From Office
Department	:	Etech insight
Reports to	:	Lead Analyst/Lead Analyst II
Location	:	Vadodara

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Create Speech Analytics language content for requested insights.
• Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment.
• Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends to develop and communicate ROI opportunities to the management team.
• Make recommendations and define data strategies to solve critical business problems.
• Compile information through multiple sources, understand key performance indicators and spot trends and patterns. - Make recommendations and define data strategies to solve critical business problems.
• Accurate delivery of comprehensive analysis and reports.
• Package and deliver key findings and briefings providing detailed and summarized analysis along with recommendations for strategic decision-making.
• Craft documentation includes process maps, diagrams, manuals, charters and scopes.
• Collaborate and communicate effectively with the internal Program Manager, as well as business partners and stakeholders.
• Proactively identify and deliver actionable business insights based on indicators.
• Supports projects and initiatives within the department.
• Assists with routine and ADHOC requests.
• Be flexible in an environment by championing and embracing change.

What We Expect You To Have:

• A minimum of a High School Diploma/high school grade 12 education, GED or equivalent is required.
• Experience leading small to medium sized projects involving complex data sets and high variability
• Minimum 6 MONTHS of experience using speech analytics technology to build categories, construct queries, and build reports
• Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
• Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint.
• Good oral & written English skills and interpersonal communication skills
• Exceptional listening and analytical skills.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Ability to work independently.
• Excellent attention to detail.
• Ability to exercise strict confidentiality in all matters.

Job Title	:	Assistant Project Implementation Manager
Job Location	:	Work From Office
Department	:	Program Implementation
Reports to	:	Sr. Project Manager/Asst. Director – Program Implementation
Location	:	Vadodara

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You Will Be Doing:

• Under the direction of the Sr. Project Manager – PI or Assistant Director - PI, develops in depth understanding of the needs of the client and the key initiatives required for a successful program launch.
• Interact with the client to develop New Program requirements. Compiles and analyzes client requirements and establishes priorities for implementation. Manages the process through a detailed Action Planning tool to successful implementation of all initiatives outlined on the program launch checklist.
• Works closely with center directors and account managers to ensure complete understanding of the project, project objectives, and priorities. Completes the Hiring Request for external candidates.
• Ensures the establishment of a training curriculum to properly prepare program team for success.
• Interacts with IT to ensure that all system requirements are met within agreed timeline.
• Interacts with development personnel to assist in creation of project design documentation.
• Interacts with development personnel to ensure timelines are being met for application and report development.
• Manages the infrastructure needs of the program through launch and steady state. Works hand-in-hand with the OPS leadership to allow them to focus their full attention on the team’s performance.
• Works with internal department leaders to identify internal process improvement initiatives and create a plan of action.
• Subject matter expert on efficiencies and productivity gains for internal operations.
• Must display creative problem solving, clear and concise communication skills, ability to lead a team of diverse individuals, and organize process improvements tactics.

What We Expect You To Have: Knowledge of: Company policies and procedures as outlined in the employee handbook. Ability to: Prioritize tasks and handle multiple tasks at one time; effectively communicate using proper grammar and syntax; Exhibit a professional image and demeanor at all times; must be capable of problem-solving promptly and independently while under pressure. EDUCATION and/or EXPERIENCE: Bachelor’s degree or equivalent; or four to ten years related experience and/or training; or equivalent combination of education and experience. Project management experience and/or education advantageous. Basic technical knowledge, including programming languages, databases, computer telephony integration, and data analytics relevant to the contact center industry, is an added advantage. LANGUAGE SKILLS: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of financial accounting. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.

Job Title	:	Assistant Global Corporate Trainer
Job Location	:	Work From Office
Department	:	Global Leadership Development (Human Resources)
Location	:	Vadodara

What We Offer:

 

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Campaign Allowance
• Health Insurance
• Tuition Reimbursement
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

 

• Design & Develop Learning Programs: Collaborate with leaders to identify critical training needs and design effective solutions, including e-learning, workshops, and blended approaches.
• Deliver & Facilitate Training: Conduct engaging sessions using diverse methods like discussions, role-playing, and case studies, tailored to varied learning styles.
• Create Learning Materials: Develop comprehensive resources such as guides, presentations, and e-learning modules, leveraging innovative tools and technologies.
• Evaluate & Improve Training Impact: Assess program effectiveness using feedback, KPIs, and behavioral metrics, presenting actionable insights to stakeholders.
• Stay Updated & Drive Innovation: Research industry trends and integrate emerging technologies to enhance training programs.
• Collaborate & Communicate: Work with cross-functional teams to ensure alignment and maintain strong relationships with all stakeholders.

What We Expect You To Have:

 

• 3–5 years of experience in corporate training or related roles with a proven ability to design and deliver impactful learning programs.
• Strong knowledge of adult learning principles, instructional design methodologies, and global training strategies.
• Proficiency in Microsoft Office Suite, Learning Management Systems (LMS), and e-learning platforms; experience with authoring tools is a plus.
• Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences across cultures and time zones.
• Strong analytical skills to evaluate training effectiveness and translate data into actionable insights.
• A Bachelor’s or Master’s degree in Human Resources, Education, Organizational Development, or a related field.
• Flexibility to work any schedule in a 24/7 call center environment.
• A global mindset and the ability to collaborate effectively with cross-functional teams.
• Passion for learning and development, with a drive to enhance organizational performance.

Job Title	:	Customer Acquisition Specialist
Job Location	:	Work From Office
Location	:	Vadodara

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You Will Be Doing:

• Initiate contact with potential U.S. business customers through phone calls, emails, and other electronic communication.
• Conduct outbound and inbound calls to business services, effectively manage objections to close sales.
• Make 90 to 100 cold calls daily, engaging in meaningful business conversations to uncover gaps where our solutions can assist.
• Use persuasive communication and negotiation techniques to meet customer needs and secure sales.
• Develop customized solutions for customers, positioning services as essential resources for their operations.
• Set appointments or close deals with customers.
• Consistently meet or exceed daily, weekly, and monthly sales goals.
• Record detailed and accurate notes of customer interactions in CRM software.
• Implement, manage, and track individual sales goals.

What We Expect You To Have:

• 12th pass or Diploma candidates can apply; If candidate is graduate then it is an add-on.
• Excellent verbal & written communication and persuasion skills.
• Strong strategic thinking and negotiation abilities.
• High resilience and adaptability, capable of handling challenging sales situations and overcoming objections.
• Detail-oriented with a strong work ethic and organizational skills.
• Proactive, goal-oriented mindset with motivation to succeed in a competitive sales environment.
• Previous customer service or sales experience in a call center or BPO environment preferred.
• Working knowledge of operating systems, particularly Microsoft Windows 10, and a basic understanding of internet fundamentals.
• Familiarity with record management procedures is a plus.
• Effective analytical, problem-solving, and decision-making skills.
• Ability to access and research multiple sources of data.
• Ability to multitask and work effectively under pressure in a team-oriented, high-demand, fast-paced environment.

Job Title	:	Client Support Associate
Job Location	:	Work From Office
Department	:	Operations
Reports to	:	Team Leader
Location	:	Vadodara

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You Will Be Doing:

• As a Client Support Associate, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e., "first call resolution"), and prevent future issues whenever possible by educating our Clients and reviewing their accounts. You will oversee all problems to resolution, even when delegated to other teams.
• You will provide engaging, responsive, timely telephone and email support to Consumer Clients, Sales, and other internal team members. You will be the point of contact for the Consumer and/or Sales team member as you keep them informed of the status of open issues while actively working to troubleshoot and resolve them. You will play a role in retention as you communicate collaboratively with Sales to address any Consumer issues.
• Client Support Associate must maintain a strong understanding of the products and services of Autotrader. Adhere to all policies, procedures, and guidelines. Understand the organization (departments, personnel, and their responsibilities). Develop or improve on internal systems knowledge.
• Being a Client Support Associate, you will need to be flexible as you adjust to changing duties and responsibilities as the department and the company evolve. Additional projects, assignments or responsibilities may be assigned in order to assist the department/company meet their objectives and providing the Ultimate Service to our Clients.

What We Expect You To Have:

• High secondary or 10+2 diploma with 3 years’ experience in a related field; OR any stream graduate degree with 1 year of experience.
• Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
• Strong understanding of business operations (spreadsheets, trends, data)
• Be Flexible in working hours which is a must.
• Excellent oral and written communication skills;
• An unerring attention to detail;
• The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
• A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
• Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.

Job Title	:	Tier-1 Support Specialist
Job Location	:	Work From Office
Department	:	Operations
Location	:	Vadodara

WHAT WE OFFER

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

  WHAT YOU’LL BE DOING

• Handle calls and chats with inquiries related to products and services offered.
• Respond to multiple inbound calls or chats; gather and verify required information as appropriate.
• Perform basic troubleshooting steps according to the situation and coordinate with other departments when needed.
• Gather all required information while working on customer’s reason to contact and create cases based on every interaction and follow-up with customers or other departments until issue is completely resolved and case is closed.
• Basic knowledge about different troubleshooting ideas about Computer.
• Obtain all required information and relay the same to other departments as per the protocol.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

WHAT WE EXPECT YOU TO HAVE

• Be Flexible in working hours which is a must.
• Have basic computer knowledge and ability to troubleshoot different situations.
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills;
• An unerring attention to detail;
• The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
• A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
• Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
• Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.

Job Title	:	Fraud Prevention Analyst
Job Location	:	Work From Office
Department	:	Etech Insights
Location	:	Vadodara

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• This position is responsible for providing risk management on the sales/reservations side of our company
• Provide technology and fraud detection support with a core responsibility to include – analysing and managing network related fraud traffic, support for breach coordination (what/when/how, including customer impact) for fraud, legal, Corp. Security hand-off, daily and periodic monitoring, external and internal data requirements, data cleanliness and concurrency, reference sources of data to be used for customer and transactional behaviour modelling.
• Ensure data completeness, correctness and concurrency of data
• Assist in detecting, analysing and authenticating fraudulent transactions in a card-not-present environment
• Works closely with other Loss Prevention staff to identify fraud trends. Employee provides quality customer service to internal and external customers that meets and exceeds expectations

What We Expect You To Have:

• 2+ years of experience in risk management
• 1-year Analytics/Data Analysis Experience
• Experience with eCommerce domain is preferred and applicant should have international travel and geographical knowledge.
• Understanding of end-to-end Reconciliation Control process for Merchant Operation.
• Identify the opportunities of revenue recovery
• Identify system level opportunities to improve Merchant Settlement processes and work with accounting teams for betterment of Settlement processes
• Excellent interpersonal, verbal and written skills
• Customer Service (Voice) experience is plus
• Process re-engineering and improvement
• Candidates have chargeback knowledge will be a value add
• Salesforce knowledge is an added advantage
• Ability to maintain performance in a rapid and ever-changing work environment
• Ability to learn quickly and make on-the-spot decisions with limited information
• Demonstrated ability to meet deadlines, complete important time sensitive tasks & adapt quickly to last minute changes
• Advanced level knowledge of Word, Outlook, Excel and Access Database. Experience in making reports and trackers.
• High School Diploma or GED Required/College Coursework preferred

Job Title	:	Jr. Talent Acquisition Specialist – Vadodara
Job Location	:	Work From Office
Department	:	Talent Acquisition
Location	:	Vadodara

Visit us: www.etechgs.com What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Pre-screen & engage quality applicants interested to work with us
• Helps to coordinate participation in, sets up display, and works at job fairs
• Assists Talent Acquisition team to develop and maintain contacts with colleges, alumni groups, Consultancies and other public organizations to find and attract quality applications
• Provides information on company facilities and job opportunities to potential applicants
• Should have good knowledge of using social media Tools for hiring candidates
• Should help organization in hiring candidates in a cost-effective manner
• Create, maintain and update online job ads as needed to ensure consistent pipeline of qualified candidates
• Reviews applications and screens applicants to obtain work history, education, training, job skills, and salary requirements.
• Performs virtual/non-virtual pre-screens and refers candidates for additional interviews within the organization
• Sourcing active & passive candidates from various channels available

What We Expect You To Have:

• Graduate OR equivalent experience
• 1-3 years of experience of Talent Acquisition into a high paced environment
• Should have experience of mass hiring for front line customer service roles
• Ability to effectively use ATS, job boards & social media channels to maintain a healthy pipeline for active & passive candidate/s
• Ability to build a social following and engage with followers in a professional manner
• Well organised and structure approach to work & meet OR exceed deadlines and targets.

Job Title	:	Customer Service Representative
Job Location	:	Work From Office
Department	:	Operations
Reports to	:	Team Leader
Location	:	Vadodara

Visit us: www.etechgs.com

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
• Respond to multiple calls or emails; gather and verify required information as appropriate.
• Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
• Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
• Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
• Obtain all required information and relay the same to other departments as per the protocol.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

What We Expect You to Have:

• Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
• Be Flexible in working hours which is a must.
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills with superior typing speed;
• An unerring attention to detail;
• The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
• A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
• Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.

Job Title	:	Process Analyst
Job Location	:	Work From Office
Department	:	Etech Technology Solutions (ETS)
Location	:	Vadodara

Visit us: www.etechgs.com

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
• Handle all issues with diplomacy, tact, and respect.
• Provide quality service to clients through thorough knowledge of products and services.
• Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
• Enter data into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
• Build strong relationships with Team Leader, and team members.

What We Expect You To Have:

• Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
• Proficient in Customer service.
• Knowledge of record management procedures & processes (is a plus)
• Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
• Effective analytical, problem-solving, and decision-making skills
• Effective organizational skills
• Ability to access and research multiple sources of data.
• Must pass pre-hire exam with 90% or higher.
• Ability to multitask and work under pressure.
• Strong attention to detail and critical thinking skills
• Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
• Must be able to work in a team oriented, high demand and fast paced environment.
• Clear and effective communication skills in English.

Job Title	:	Customer Experience Specialist
Job Location	:	Work From Office
Department	:	Etech Technology Solutions (ETS)
Location	:	Vadodara

Visit us: www.etechgs.com

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You'll Be Doing:

• Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
• Respond to multiple inbound chats; gather and verify required information as appropriate.
• Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
• Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Prepare report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change .

What We Expect You To Have:

• HSC or above; age 18+
• Be Flexible in working hours which is a must
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills; An unerring attention to detail
• The ability to multi-task answering numerous chats and navigating smoothly between chat and email
• A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
• The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
• Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order

Job Title	:	System Administrator
Job Location	:	Work From Office
Department	:	Etech Technology Solutions (ETS)
Reports to	:	ITS Leader
Location	:	Vadodara
Schedule & Shift	:	Full time (Flexible with shift timings)

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition

What You’ll Be Doing:

• User administration (setup and maintaining account) and Maintaining system
• Verify that peripherals are working properly
• Quickly arrange repair for hardware in occasion of hardware failure
• Monitor system performance and create file systems
• Install software and create a backup and recovery policy
• Monitor network communication
• Update system as soon as new version of OS and application software comes out
• Implement the policies for the use of the computer system and network
• Setup security policies for users. A system admin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems).
• Create new users, resetting user passwords and lock/unlock user accounts
• Monitor server security & special services etc.
• DGSET, UPS, Telco systems and CCTV maintenance
• Replaces defective or inadequate software packages and computer Hardware and other IT devices
• Refers major hardware problems to service personnel for correction
• Help Operation department to achieve their Goal and provide floor coverage as per operation requirements
• Provide technical support on call and on site as per customer requirement
• Helpdesk Support to internal and external customer Inventory management.

What We Expect You to Have:

• Experience of operating systems such as Windows 2000, 2008, NT, XP; Windows 2007
• Software programs such as VNS, NT, MS Office Suite, RDP related software, networking; & basic computer hardware
• Microsoft Network Architecture, DNS, DHCP, WINS, Server Administration
• Ability to: Re-image workstations as needed for program changes and system updates; Provide technical assistance and training to system users; Install, modify, and make repairs to personal computer hardware and software
• Communicate and work well with peers across departments; and prioritize work
• Language Skills - Ability to read, analyse, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors
• Mathematical Skills - Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Reasoning Ability - Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Certifications, License & Registrations - MCSE, MCP, related certificate requirement with good Hardware knowledge
• Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, or crouch; and talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee regularly works in inside environmental conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; and risk of electrical shock. The noise level in the work environment is usually moderate.
• Bachelor's degree from four-year College or University; or 3 years related experience and/or training; or equivalent combination of education and experience

Job Title	:	Real Time Analyst
Job Location	:	Work From Office
Department	:	Etech Technology Solutions (ETS)
Reports to	:	Team Leader
Location	:	Vadodara
Schedule & Shift	:	Flexible with Shift times
Hours	:	Six days a week, Full Time

Visit us: https://www.etechtechnologysolutions.com/

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition

What You’ll Be Doing:

• Supporting the Customer Service Teams with respect to the management and operation of associate scheduling and real-time monitoring of work queues ensuring optimal service level delivery
• Monitors queue spikes, breaks and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor
• Sends day-end reports to management team
• Monitors and report real time schedule & Shrinkage adherence and reports non-compliance if any
• Reports intra-day schedule changes to the Supervisors/Manager. e., same day callouts and develops a plan to meet schedule requirements.
• Works with WFM to ensure hourly, real-time schedule adherence commitments are being met.
• Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA's (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers).
• Assigning schedules for all reps.
• Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence.
• Identify OCR's/leaders on any violation of the code of conduct and non-adherence to the schedule.

What We Expect You to Have:

• Bachelors with 1+ years of experience or equivalent combination of education and relevant experience
• Hands-on experience of MS Office Suite and advanced knowledge of excel including simple to complex formulae OR similar reporting tools/methodologies.
• Build strong relationships with Team Leader, and team members.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Act as a role model at all times, adhere to high ethical standards.
• Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
• Be flexible in an environment by championing and embracing change.
• Excellent Written English skills and Excel (Data Analysis) are a prerequisite.
• Acts as a role model at all times and adheres to high ethical standard
• Takes responsibility and initiative to develop core and personal skills
• Is flexible in an environment by championing and embracing change
• Maintains a high degree of confidentiality while conducting day-to-day operations.