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Nacogdoches
San Antonio
Dallas
Rusk
Lufkin
Nacogdoches
-
What We Offer:Job Title : HR Benefits Assistant Job Location : Work From Office Department : Human Resources Reports to : HR Benefits Coordinator Location : Nacogdoches Schedule & Shift : Monday-Friday, 8 AM - 5 PM - Employee Referral Program
- Health and Life Insurance Benefit
- Leadership Program
- Paid Training
- Career Advancement Program
- Monthly Rewards and Recognition
- Opportunity to participate in Monthly Give Back Initiatives for the Community
- Monthly employee engagement activities
- Distributes information on and explains benefit programs such as health, life, disability (short & Long Term), 401K, leave of absences & employee change forms procedures and processes.
- Investigates and resolves questions regarding leave of absences & employee change forms.
- Reviews reports on leave of absences and employee change form.
- Enters benefits-related data into computerized human resources information system that pertains to leave of absences and employee change forms.
- Maintains files of documentation such as enrollment, leave of absence, Cobra.
- Distributes information about FMLA, STD that pertain to leave of absences & wellness programs.
- Government insurance regulations which include COBRA, FMLA and HIPAA; Company policies and procedures as outlined in our employee handbook;
- Computer programs including -Word, Excel, and Power Point.
- Effectively communicate verbally and in writing with all levels of employees.
- Prioritize and handle multiple tasks efficiently.
- Prioritize daily duties.
- Reading and interpreting spreadsheets.
- Manage irate employees and defuse volatile situations.
- Use good judgment in handling sensitive information and exercising high degree of confidentiality.
- Associate degree (A. A.) or equivalent from 2 year college or technical school.
- Minimum of 6 months to 1 year of related experience and/or training.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions,and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to apply concepts of basic algebra.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Valid driver’s license or other governmental issued identification.
- Regular verbal communication (speaking and listening) is required.
- Prolonged sitting and manual tasks (using hands) are expected.
- Occasional reaching and lifting of objects up to 10 pounds.
- Close vision required for detailed work.
- Indoor office setting with moderate noise levels.
- Reasonable accommodations may be made for individuals with disabilities.
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What We Offer:Job Title : Customer Service Representative Job Location : Work From Office Pay Grade : $12.50/hr Location : Nacogdoches - A customer service position that is not sales driven
- A career that offers development opportunities
- Paid training program
- Comprehensive benefits, paid time off, vision, dental, health, 401K
- Advancement opportunities
- Casual dress code
- Support all incoming phone calls by providing compassionate assistance
- Assist clients with annuities
- High school diploma or equivalent
San Antonio
-
What We Offer:Job Title : HR Benefits Assistant Job Location : Work From Office Department : Human Resources Reports to : HR Benefits Coordinator Location : San Antonio Schedule & Shift : Monday-Friday, 8 AM - 5 PM - Employee Referral Program
- Health and Life Insurance Benefit
- Leadership Program
- Paid Training
- Career Advancement Program
- Monthly Rewards and Recognition
- Opportunity to participate in Monthly Give Back Initiatives for the Community
- Monthly employee engagement activities
- Distributes information on and explains benefit programs such as health, life, disability (short & Long Term), 401K, leave of absences & employee change forms procedures and processes.
- Investigates and resolves questions regarding leave of absences & employee change forms.
- Reviews reports on leave of absences and employee change form.
- Enters benefits-related data into computerized human resources information system that pertains to leave of absences and employee change forms.
- Maintains files of documentation such as enrollment, leave of absence, Cobra.
- Distributes information about FMLA, STD that pertain to leave of absences & wellness programs.
- Government insurance regulations which include COBRA, FMLA and HIPAA; Company policies and procedures as outlined in our employee handbook;
- Computer programs including -Word, Excel, and Power Point.
- Effectively communicate verbally and in writing with all levels of employees.
- Prioritize and handle multiple tasks efficiently.
- Prioritize daily duties.
- Reading and interpreting spreadsheets.
- Manage irate employees and defuse volatile situations.
- Use good judgment in handling sensitive information and exercising high degree of confidentiality.
- Associate degree (A. A.) or equivalent from 2 year college or technical school.
- Minimum of 6 months to 1 year of related experience and/or training.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions,and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to apply concepts of basic algebra.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Valid driver’s license or other governmental issued identification.
- Regular verbal communication (speaking and listening) is required.
- Prolonged sitting and manual tasks (using hands) are expected.
- Occasional reaching and lifting of objects up to 10 pounds.
- Close vision required for detailed work.
- Indoor office setting with moderate noise levels.
- Reasonable accommodations may be made for individuals with disabilities.
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $16-$17 per hour + Bonuses Location : San Antonio Schedule & Shift : Multiple shifts available Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
Dallas
-
What We Offer:Job Title : HR Benefits Assistant Job Location : Work From Office Department : Human Resources Reports to : HR Benefits Coordinator Location : Dallas Schedule & Shift : Monday-Friday, 8 AM - 5 PM - Employee Referral Program
- Health and Life Insurance Benefit
- Leadership Program
- Paid Training
- Career Advancement Program
- Monthly Rewards and Recognition
- Opportunity to participate in Monthly Give Back Initiatives for the Community
- Monthly employee engagement activities
- Distributes information on and explains benefit programs such as health, life, disability (short & Long Term), 401K, leave of absences & employee change forms procedures and processes.
- Investigates and resolves questions regarding leave of absences & employee change forms.
- Reviews reports on leave of absences and employee change form.
- Enters benefits-related data into computerized human resources information system that pertains to leave of absences and employee change forms.
- Maintains files of documentation such as enrollment, leave of absence, Cobra.
- Distributes information about FMLA, STD that pertain to leave of absences & wellness programs.
- Government insurance regulations which include COBRA, FMLA and HIPAA; Company policies and procedures as outlined in our employee handbook;
- Computer programs including -Word, Excel, and Power Point.
- Effectively communicate verbally and in writing with all levels of employees.
- Prioritize and handle multiple tasks efficiently.
- Prioritize daily duties.
- Reading and interpreting spreadsheets.
- Manage irate employees and defuse volatile situations.
- Use good judgment in handling sensitive information and exercising high degree of confidentiality.
- Associate degree (A. A.) or equivalent from 2 year college or technical school.
- Minimum of 6 months to 1 year of related experience and/or training.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions,and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to apply concepts of basic algebra.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Valid driver’s license or other governmental issued identification.
- Regular verbal communication (speaking and listening) is required.
- Prolonged sitting and manual tasks (using hands) are expected.
- Occasional reaching and lifting of objects up to 10 pounds.
- Close vision required for detailed work.
- Indoor office setting with moderate noise levels.
- Reasonable accommodations may be made for individuals with disabilities.
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Job Title : HR Coordinator/Manager Job Location : Work From Office Department : Human Resources Reports to : Sr. HR Manager Location : Dallas What We Offer:
- Employee Referral Program
- Health and Life Insurance Benefit
- Leadership Program
- Paid Training
- Career Advancement Program
- Monthly Rewards and Recognition
- Opportunity to participate in Monthly Give Back Initiatives for the Community
- Monthly employee engagement activities
What You’ll Be Doing:
- Consults with management to prepare employee policies, procedures and practices.
- Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance.
- Promotes a safe and secure working environment for all employees by advising and partnering with center leaders, the Security Dept. and others as needed.
- May assist with coordinating the crisis management team in the center meeting on a regular basis, undergoing annual training and being aware of all changes to safety processes and procedures.
- May assist with enforcement of safety procedures and promoting general workplace safety.
- Plans and conducts new employee orientation to foster knowledge, compliance and positive attitude toward company goals; Prepares and uses required electronic and printed materials.
- Monitors and maintains employee records, including personnel files in soft and hard copy, new hire paperwork and processes, and records correction using consistent and uniform processes; Directs archival and retrieval of archived records including document descriptions and reference aids
- Directs disposition of worthless/outdated materials in compliance with applicable laws.
- Keeps records of promotions, performance reviews, and terminations.
- Handles employee relations concerns.
- Conducts investigations and mediation/arbitration.
- Advises management on appropriate resolution.
- Conducts focus groups and oversees employee engagement.
- Champions employee engagement by planning and executing monthly center activities, coordinating and/or facilitating various employee team/committee meetings as appropriate for the center.
- Administers criminal background policies and procedure, as well as drug screenings consistently and according to established procedures.
- May coordinates management training in interviewing, hiring, terminations, promotions, performance review, safety, and harassment prevention.
- Collaborates with the LD&E team on programs such as Aspiring Leader and New Leader Assimilation.
- Reviews, advises, and follow up with management on performance management issues and disciplinary documentation, insuring accuracy and compliance with company policy.
- Responds to inquiries regarding policies, procedures, and programs.
- Administers performance review program, as applicable, to ensure effectiveness, compliance, and equity within organization.
- Prepares, advises and/or reviews employee separation notices and related documentation; May conduct exit interviews to determine reasons behind separations.
- Coordinates local Corporate Social Responsibility plans including conducting center and community service activities (publicity, logistical details, pictures, and newsletter articles).
- Represents organization at personnel-related hearings and investigations.
- Builds strong relationships with HR Leadership, HR team, all leaders in assigned center, and senior management.
- Handles and oversees time-sensitive administrative HR processes accurately and using good judgment (ECF approvals, offer letters, internal job postings, etc.)
- Is open and responsive to consistent coaching, taking an active role in performance planning and goal setting.
- Acts as a role model at all times, adherence to high ethical standards.
- Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Is flexible in an environment by championing and embracing change.
- Responsible for periodic training such as harassment prevention programs, professionalism, winning culture meetings, and related programs.
- High degree of accessibility and availability to all employees; Works onsite at the center to better observe/enforce and respond to issues involving company culture and policy compliance.
What We Expect You To Have:
Knowledge of:
- Applicable federal and state employment laws.
- Computer programs including Word, Excel, Power Point, and Outlook.
- Payroll/employee systems.
- Telephone system and its' functions.
- Copier/scanner/printer.
- Company policies and procedures as outlined in Employee Handbook and Leadership Manual.
- General knowledge of Human Resources.
- Working knowledge of employment-related laws and practices.
- All company benefits.
- Trends in employee relations and benefit administration and human relations in order to communicate with all levels of employees.
Ability to:
- Represent the company to all government agencies.
- Communicate about company benefits.
- Defuse volatile situations.
- Respond to emergency situations promptly and with discretion.
- Resolve conflict.
- Demonstrate organizational skills.
- Prioritize duties and re-prioritize as necessary in a changing environment.
- Develop and maintain effective working relationships with peers and across departments.
- Communicate effectively in both oral and written form.
- Clearly explain processes and policies.
- Learn additional technology applications such as in-house payroll/employee system.
- Successfully interface with clients (internal/external).
- Understand and exhibit a customer service orientation.
EDUCATION and/or EXPERIENCE:
- Bachelor’s degree preferred; or four to six years related experience and/or training, or equivalent combination of education and experience.
- Previous HR experience required.
- Current applicable HR certification strongly preferred or current enrollment in a study program for HR certification preferred.
LANGUAGE SKILLS:
- Ability to read, analyze, and interpret common industry and technical journals, financial reports, and legal documents.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Ability to write speeches and articles for publication that conform to prescribed style and format.
- Ability to speak effectively and use proper grammar with groups to effectively present information to top management, public groups, and/or boards of directors.
MATHEMATICAL SKILLS:
- Ability to apply advanced mathematical concepts.
- Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
REASONING ABILITY:
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Valid driver’s license.
- Certified in Employment Law, Professional Human Resources or Senior Professional Human Resources, or SHRM-CP highly preferred.
PHYSICAL DEMANDS:
- Regular verbal communication (speaking and listening) is required.
- Prolonged sitting and manual tasks (using hands) are expected.
- Occasional reaching and lifting of objects up to 10 pounds.
- Close vision required for detailed work.
WORK ENVIRONMENT:
- Indoor office setting with moderate noise levels.
- Reasonable accommodations may be made for individuals with disabilities.
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Job Title : Inbound Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $16.00/hr Location : Dallas What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- Manage large amounts of incoming calls
- Handle sensitive customer information
- Resolve possible data breaches on behalf of our customers
- Responsible for highly sensitive information
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
What We Expect You to Have:
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or GED
- Great job tenure
Rusk
-
What We Offer:Job Title : HR Benefits Assistant Job Location : Work From Office Department : Human Resources Reports to : HR Benefits Coordinator Location : Rusk Schedule & Shift : Monday-Friday, 8 AM - 5 PM - Employee Referral Program
- Health and Life Insurance Benefit
- Leadership Program
- Paid Training
- Career Advancement Program
- Monthly Rewards and Recognition
- Opportunity to participate in Monthly Give Back Initiatives for the Community
- Monthly employee engagement activities
- Distributes information on and explains benefit programs such as health, life, disability (short & Long Term), 401K, leave of absences & employee change forms procedures and processes.
- Investigates and resolves questions regarding leave of absences & employee change forms.
- Reviews reports on leave of absences and employee change form.
- Enters benefits-related data into computerized human resources information system that pertains to leave of absences and employee change forms.
- Maintains files of documentation such as enrollment, leave of absence, Cobra.
- Distributes information about FMLA, STD that pertain to leave of absences & wellness programs.
- Government insurance regulations which include COBRA, FMLA and HIPAA; Company policies and procedures as outlined in our employee handbook;
- Computer programs including -Word, Excel, and Power Point.
- Effectively communicate verbally and in writing with all levels of employees.
- Prioritize and handle multiple tasks efficiently.
- Prioritize daily duties.
- Reading and interpreting spreadsheets.
- Manage irate employees and defuse volatile situations.
- Use good judgment in handling sensitive information and exercising high degree of confidentiality.
- Associate degree (A. A.) or equivalent from 2 year college or technical school.
- Minimum of 6 months to 1 year of related experience and/or training.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions,and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to apply concepts of basic algebra.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Valid driver’s license or other governmental issued identification.
- Regular verbal communication (speaking and listening) is required.
- Prolonged sitting and manual tasks (using hands) are expected.
- Occasional reaching and lifting of objects up to 10 pounds.
- Close vision required for detailed work.
- Indoor office setting with moderate noise levels.
- Reasonable accommodations may be made for individuals with disabilities.
-
Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $14 - $15 per hour + Bonuses Location : Rusk Schedule & Shift : AM Shift Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
Lufkin
-
What We Offer:Job Title : HR Benefits Assistant Job Location : Work From Office Department : Human Resources Reports to : HR Benefits Coordinator Location : Lufkin Schedule & Shift : Monday-Friday, 8 AM - 5 PM - Employee Referral Program
- Health and Life Insurance Benefit
- Leadership Program
- Paid Training
- Career Advancement Program
- Monthly Rewards and Recognition
- Opportunity to participate in Monthly Give Back Initiatives for the Community
- Monthly employee engagement activities
- Distributes information on and explains benefit programs such as health, life, disability (short & Long Term), 401K, leave of absences & employee change forms procedures and processes.
- Investigates and resolves questions regarding leave of absences & employee change forms.
- Reviews reports on leave of absences and employee change form.
- Enters benefits-related data into computerized human resources information system that pertains to leave of absences and employee change forms.
- Maintains files of documentation such as enrollment, leave of absence, Cobra.
- Distributes information about FMLA, STD that pertain to leave of absences & wellness programs.
- Government insurance regulations which include COBRA, FMLA and HIPAA; Company policies and procedures as outlined in our employee handbook;
- Computer programs including -Word, Excel, and Power Point.
- Effectively communicate verbally and in writing with all levels of employees.
- Prioritize and handle multiple tasks efficiently.
- Prioritize daily duties.
- Reading and interpreting spreadsheets.
- Manage irate employees and defuse volatile situations.
- Use good judgment in handling sensitive information and exercising high degree of confidentiality.
- Associate degree (A. A.) or equivalent from 2 year college or technical school.
- Minimum of 6 months to 1 year of related experience and/or training.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions,and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to apply concepts of basic algebra.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Valid driver’s license or other governmental issued identification.
- Regular verbal communication (speaking and listening) is required.
- Prolonged sitting and manual tasks (using hands) are expected.
- Occasional reaching and lifting of objects up to 10 pounds.
- Close vision required for detailed work.
- Indoor office setting with moderate noise levels.
- Reasonable accommodations may be made for individuals with disabilities.
-
What We Offer:Job Title : Receptionist Job Location : Work From Office Department : Human Resources Pay Grade : $12.00/hour Location : Lufkin Schedule & Shift : 3pm – 9pm, Monday-Friday (Rotating Weekends) - Personalized Coaching and Specialized Training and Development Sessions
- Competitive Pay
- Tuition & Day Care Reimbursement
- Mental, dental, vision & life insurance.
- Company match for 401K
- Community Involvement Opportunities
- Paid Time Off
- Rewards & Recognition for Stellar Performance
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Retrieves messages from voice mail and forwards to appropriate personnel.
- Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
- Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
- Answers questions about organization and provides callers with address, directions, and other information.
- Welcomes on-site visitors, employees, vendors and applicants, determines nature of business, and announces visitors to appropriate personnel.
- Enforce security protocols regarding ID badge visibility, and monitoring authorized personnel entering and exiting the building/office.
- Maintains class sign in list for new hires on the first day of their training class.
- Maintains a Do Not Call list and forwards all information daily to the Director of Compliance and Operational Excellence.
- Maintains headset rental units. Has individuals who are renting headsets or having badges replaced, complete deduction form and sends to Payroll for action. Updates termination ECF to indicate the return of an ID badge.
- Monitors visitor access, parking, issues of passes when required, and maintains visitor log and electronic kiosk. As a member of the Crisis Management Team, the receptionist maintains a complete copy of the Safety Manual and is the first point of contact for process questions. Must remain current on all safety procedures.
- Interacts with visitors and applicants to facilitate employment applications & testing according to procedures; effectively communicates and coordinates with Recruiting department.
- Receives, sorts, and routes mail, and maintains and routes publications.
- Supports HR and payroll functions as needed, including but not limited to: follow up with discrepancies for new hire paperwork and benefits documents.
- Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
- Performs other clerical duties as needed, such as filing, photocopying, and collating.
- Perform additional duties as assigned by HR Coordinator/ HR Manager
- Supports other HR functions as needed i.e., doing drug screens for candidates and assisting at the employee reception desk
- High School diploma or G.E.D. Minimum 3-6 months related experience (clerical/administrative/ customer service/multi-tasking) required.
- Must have knowledge of company policies and procedures as outlined in the employee handbook; multi-line telephone system and how to properly route calls and/or take messages; Basic computer skills including keyboarding; Computer programs including Excel, Word, and Outlook; Emergency and legal procedures.
- Should have ability to prioritize tasks and handle multiple tasks at one time; Effectively communicate using proper grammar and syntax (English); Handle irate customers with patience, professionalism and courtesy; Handle emergency situations promptly and with discretion; Make overhead announcements with professional tone and language; Exhibit a professional image and demeanor at all times; Pass skills tests which includes general qualifications testing.
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Job Title : Desktop Support Technician Job Location : Work From Office Pay Grade : Starting pay is 40k and 42.5k after 90-day positive review and A+ Certification Location : Lufkin Schedule & Shift : 8AM – 5PM - Monday to Friday WHAT WE OFFER:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Pay
- Tuition & Day Care Reimbursement
- Mental, dental, vision & life insurance.
- Company match for 401K
- Community Involvement Opportunities
- Paid Time Off
- Rewards & Recognition for Stellar Performance
- Opportunities for Advancement (Over 90% of our promotions are internal)
WHAT YOU’LL BE DOING:
- Identify, research and resolve all technical issues
- Perform workstation hardware diagnostics and repairs
- Add and modify users in Active Directory and Microsoft Exchange Server
- Troubleshoot third party applications
- Troubleshoot user profile issues
- Troubleshoot performance issues
- Troubleshoot printing issues
- Configure, network and share printers
- Print server management
- Manage users in hosted services (ie: Office 365)
- Configure wireless access points and troubleshoot wireless connectivity
- Know how to install routers, switches, and access points at customer location
- Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
- Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
- Troubleshoot file permissions issues
- Troubleshoot performance issues that affect user experience
- Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.
WHAT WE EXPECT YOU TO HAVE:
- Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
- Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
- Bachelor’s degree from four-year College or university preferred and/or at least 1-2 years experience in the field.
- Must complete A+ certification within 3 months of employment.
- Must be available from 8AM – 5PM Monday through Friday with a possibility of rotating weekends once fully trained
-
Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $14 - $15 per hour + Bonuses Location : Lufkin Schedule & Shift : Multiple shifts available Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
Nacogdoches
San Antonio
Dallas
Rusk
Lufkin
Nacogdoches
No Job Openings At this location.
San Antonio
No Job Openings At this location.
Dallas
No Job Openings At this location.
Rusk
No Job Openings At this location.
Lufkin
No Job Openings At this location.
Montego Bay
Montego Bay
-
Job Title : Facilities & Logistics Manager Job Location : Work From Office Department : Operations Reports to : Country Manager Location : Montego Bay What We Offer:
- Tuition Reimbursement
- Employee Referral Program
- Health and Life Insurance Benefit
- Free Shuttle Service from office to the center of Montego Bay
What You’ll Be Doing:
Facilities Management
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Oversee the maintenance, functionality, safety, and cleanliness of all facilities including HVAC, electrical, plumbing, and repair systems.
-
Conduct regular building inspections to identify repair needs or renovation requirements.
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Lead the Facilities Team: manage hiring, shift scheduling, performance reviews, training, leave approvals, and employee motivation.
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Manage preventive and emergency maintenance schedules, ensuring seamless upkeep of office and corporate housing.
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Supervise housekeeping operations and ensure a quality stay experience for guests at the corporate house.
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Ensure compliance with Jamaican building codes, labor laws, and safety regulations.
Logistics & Operational Support
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Manage end-to-end logistics for the delivery, storage, and distribution of equipment, office supplies, and materials.
-
Oversee inventory control, including asset tagging and documentation.
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Support office expansions, seating layout planning, and coordination of workstation setups with IT and HR.
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Ensure timely workspace readiness for new hire onboarding and internal departmental relocations.
Budgeting & Cost Control
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Prepare and manage budgets for all facilities and logistics-related functions.
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Identify and implement cost-saving strategies without compromising service quality or compliance.
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Prepare capital expenditure proposals and ensure alignment of expenses with business goals.
Vendor & Contract Management
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Negotiate and manage contracts with external vendors, contractors, and service providers.
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Ensure timely procurement of maintenance materials and office supplies.
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Monitor vendor performance, adherence to service-level agreements, and regulatory compliance.
Health, Safety & Security
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Conduct safety audits, facility inspections, and risk assessments.
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Coordinate safety drills, signage installation, and lighting in partnership with HR and security teams.
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Manage compliance with OSHA regulations and facilitate interaction with property management and emergency services.
Leadership & Collaboration
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Lead cross-functional collaboration with HR, IT, Operations, and Property Management for cohesive support across facilities.
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Supervise janitorial teams, facility staff, and contracted services to ensure smooth operations.
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Oversee facility readiness during peak hiring periods and support seamless onboarding cycles.
Supervisory Responsibilities:
- Directly supervises up to 40 team members.
- Responsible for recruiting, training, performance evaluations, scheduling, and handling complaints in accordance with company policies and applicable laws.
What We Expect You To Have:
Education and Experience:
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Bachelor’s degree in Facilities Management, Operations, Logistics, or a related field.
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5+ years of experience in facilities/logistics management, preferably in the BPO or contact center industry.
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Sound understanding of Jamaican building codes, labor laws, and safety standards.
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Strong vendor and budget management skills.
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Excellent problem-solving and interpersonal skills.
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Proficiency in Microsoft Office; experience with facility management tools (e.g., CMS) is a plus.
Preferred Skills:
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Experience in a high-volume, fast-paced operational environment.
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Willingness to support after-hours facility emergencies.
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Knowledge of project management (PMP, Lean Six Sigma preferred).
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Familiarity with energy-saving practices and sustainability measures.
Knowledge of:
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Facility operations, housekeeping management, and maintenance practices.
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Computer proficiency including Excel, Word, Outlook, and inventory tracking tools.
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Troubleshooting methods and safe use of tools/power equipment.
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Team supervision, coaching, and performance management.
Ability to:
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Lead and motivate teams while managing schedules and performance evaluations.
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Troubleshoot facility-related issues and coordinate quick resolutions.
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Communicate clearly and follow instructions effectively in both written and verbal formats.
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Lift up to 50 pounds and perform physical tasks such as standing, walking, bending, and reaching for extended periods.
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Handle emergencies and think quickly in urgent situations.
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Maintain strong interdepartmental coordination and professional relationships.
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Learn and follow company procedures and Etech’s character commitments.
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Job Title : Junior Accountant Clerk Job Location : Work From Office Department : Accounting/Finance Reports to : Payroll Accountant Pay Grade : $900 - $960 JMD/Hour Location : Montego Bay What We Offer:
- Tuition Reimbursement
- Employee Referral Program
- Health and Life Insurance Benefit
- Free Shuttle Service from office to the center of Montego Bay
- Leadership Program
- Paid Training
- Career Advancement Program
- Bonuses and incentives based on campaign
- Monthly Rewards and Recognition
- Opportunity to participate in Monthly Give Back Initiatives for the Community
- Monthly employee engagement activities
What You’ll Be Doing:
- Assist with compiling, analyzing, and reporting financial data.
- Make journal or ledger entries.
- Assist with preparing weekly, monthly, and yearly financial reports.
- Communicate with vendors regarding payment status, invoice inquiries, etc.
- Act as a point of contact between internal departments and Accounting.
- Serve as a liaison between Accounting and external parties, including vendors, clients, and lenders.
- Use bookkeeping software to enter information into company files or databases.
- Review all entries from the payroll file to ensure they are in the payroll software.
- Ensure all financial records are complete and accurate.
- Enter all applicable payroll deductions in payroll software.
- Enter all applicable payroll earnings that are not included from the payroll.
- Create new hire profiles in payroll software.
- Complete all earnings and deductions of payroll processing.
- Maintain class sign-in lists for new hires on the first day of their training class.
- Generate payroll summary reports.
- Generate PDFs of all pay slips.
- Process accounts payable postings in QuickBooks.
- Act as a role model at all times and adhere to high ethical standards.
- Build strong relationships with the leadership team and peers.
- Perform other duties as assigned.
What We Expect You To Have:
- A degree in Accounting, Finance, or a related field (or equivalent work experience).
- Strong understanding of financial data analysis and reporting.
- Proficiency in bookkeeping software and accounting principles.
- Ability to maintain accuracy in payroll processing and financial records.
- Strong communication skills for vendor and internal department interactions.
- Ability to work as a liaison between Accounting and external parties.
- Attention to detail to ensure financial data integrity.
- Proficiency in QuickBooks and payroll software.
- High ethical standards and professionalism.
- Strong collaboration skills to build relationships with leadership and peers.
- Adaptability to take on additional responsibilities as needed.
- Reasonable accommodations will be made for individuals with disabilities.
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Job Title : Custodian & Facilities Team Member Job Location : Work From Office Department : Operations Reports to : Facilities Coordinator Pay Grade : $480 JMD/hour Location : Montego Bay What We Offer:
- Health and Life Insurance Benefit
- Free Shuttle Service from office to the center of Montego Bay
What You’ll Be Doing:
- Sweeps, mops, scrubs, and vacuums hallways and office space and periodically steam cleans carpets.
- Regularly cleans and maintains kitchen areas including refrigerators, microwaves, coffee pots, sinks, countertops, cupboards and ice machines.
- Maintains inventory of cleaning and other needed supplies and maintains organization of same.
- Dust/clean office furniture’s, computers, walls and all other company related equipment’s.
- Regularly cleans and maintains supplies in restrooms.
- Empties tenants' trash and garbage containers.
- Regularly removes cardboard boxes and trash from building to be taken to dumpster.
- Regularly cleans and maintains all furniture, fixtures and equipment as outlined in the cleaning schedule.
- Maintains building, performing minor and routine painting, plumbing, and other related maintenance activities.
- Replaces air conditioner filters.
- Notifies management concerning needs for major repairs or additions to lighting, heating and ventilating equipment.
- Cleans sidewalks and parking lots as needed.
- Clean windows, glass doors, mirrors using glass cleaner or other disinfecting products.
- Mix water and detergents or bleach in containers to prepare cleaning solutions according to specifications.
- Strip and polish floors where applicable.
- Restore interiors affected by fire, smoke, or water damage.
- Follow proper procedures for chemical cleaners and power equipment use.
- Ensure kitchen appliances are unplugged at the end of the last shift.
- Maintain and water indoor plants.
- Notify manager once inventory is running out (two weeks before).
- Set up, arrange decorations, tables, chairs, for all events taking place in the center.
- Provide extended cleaning and maintenance support for the corporate house.
- Adhere to all health and safety protocols, including COVID-19 sanitization guidelines.
What We Expect You To Have:
Knowledge of:
- Company policies and procedures as outlined in the Employee Handbook.
- Inventory control and ordering processes.
- Proper use of cleaning supplies, chemicals, and equipment.
Skills and Abilities:
- Ability to understand and follow instructions in English.
- Ability to read and interpret safety rules, operating manuals, and maintenance guidelines.
- Capability to write routine reports and communicate effectively with employees.
- Basic mathematical skills (addition, subtraction, multiplication, and division).
- Strong problem-solving skills and the ability to follow written, oral, or diagram-based instructions.
EDUCATION and EXPERIENCE:
- High school diploma or GED preferred.
- One to three months of related experience and/or training, or an equivalent combination of education and experience.
CERTIFICATES & LICENSES:
- Valid driver’s license or government-issued ID is required
PHYSICAL DEMANDS:
- Regularly required to speak, listen, and use hands for handling tools and equipment.
- Must be able to sit for long periods and occasionally perform physical tasks like reaching or lifting.
- Occasionally required to lift/move up to 10 pounds.
- Specific vision abilities include close vision for detailed tasks.
- Reasonable accommodations will be made for individuals with disabilities.
WORK ENVIRONMENT:
- Frequent exposure to fumes, airborne particles, and indoor environmental conditions.
- Occasional exposure to moving mechanical parts, high places, chemicals, outdoor weather, electrical risks, and vibrations.
- The noise level is generally loud.
- Reasonable accommodations will be made for individuals with disabilities.
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Job Title : Security Guard Job Location : Work From Office Department : Human Resources (Campaign: Security) Reports to : Sr. Security Guard or HR Manager Location : Montego Bay What We Offer:
- Health and Life Insurance Benefit
- Free Shuttle Service from office to the center of Montego Bay
What You’ll Be Doing
- Monitor and authorize entrance and departure of personnel into and out of the facility with priority to maintain security of the premises, prevent theft, violence and infractions of company rules and standards. May interact with employees, visitors, clients and other persons.
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; denying entrance to those without permission.
- Regularly patrol the company's premises to prevent and detect signs of intrusion and ensure security of entrances/exits, doors, windows, and gates.
- Answer alarms and investigate disturbances in a timely manner.
- Complete reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
- Circulate among visitors, patrons, and employees to preserve order and protect property. Regularly and intentionally walk the facility to monitor for security issues and company policy infractions.
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
- As trained and directed by HR Manager, provide notice to personnel of rule infractions or violations, in a professional manner.
- Remove trespassers from the property; Escort and remove personnel (employees/visitors/former employees) causing disturbances from the premises.
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Monitor surveillance camera for suspicious activity and company infractions. Report to designated personnel based on level of severity.
- Inspect and adjust security systems, equipment, and machinery, when approved, to ensure operational use and to detect evidence of tampering.
- Monitor and adjust controls that regulate building systems, such as air conditioning, heater or boiler.
- Monitor employee attire and report employee dress code concerns/violations to designated leader.
- Conduct Clean Desk Audits regularly and as needed according to established procedures.
- Work closely with management for the smooth running of the daily operation of the company; also assisting with the movements or lifting of manageable weights on behalf of the company in line with the routine needs of the business.
- Provide reasonable assistance to staff members in need, within scope of role, and using professional judgment.
- Maintain a professional and effective relationship with the leadership team. Demonstrate a high level of confidentiality and professionalism. Acts as a role model at all times, adhering to high ethical standards. Practices adaptability and team work. Is open and responsive to coaching and feedback.
What We Expect You To Have:
- Knowledge of: Policies and procedures as outlined in the Employee Handbook. Basic security protocols. Basic computer skills.
- Ability to: Speak, understand instructions, and communicate in English, both in verbal and written form. Learn de-escalation techniques.
- Education and Experience: High school diploma or equivalent; 1-3 months of related experience preferred.
- Language Skills: Ability to read and interpret safety rules and procedure manuals, write reports and correspondence, and communicate effectively with employees and visitors.
- MATHEMATICAL Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
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Job Title : Sales Leaders Job Location : Work From Office Department : Training and Development Location : Montego Bay What We Offer:
- Tuition Reimbursement
- Employee Referral Program
- Health and Life Insurance Benefit
- Free Shuttle Service from office to the center of Montego Bay
- Leadership Program
- Paid Training
- Career Advancement Program
- Bonuses and incentives based on campaign
- Monthly Rewards and Recognition
- Opportunity to participate in Monthly Give Back Initiatives for the Community
- Monthly employee engagement activities
What You’ll Be Doing
- Sets expectations and leads team to achieve performance goals as established by leadership
- Coaches and develops team of agents/representatives to achieve performance objectives
- Administers Performance Management Process as needed to develop agent performance and behavior
- Supervises the daily activity of team by monitoring, coaching and developing each team member to ensure call quality, sales techniques and compliancy guidelines
- Issues written and oral counseling for breach of conduct as outlined in the employee handbook
- Responsible for periodic evaluations on all team members/ACT’s
- Exhibits teamwork by building strong relationships with peers, superiors, and team members
- Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting
- Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
What We Expect You To Have:
- Knowledge of: Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.
- Ability to: Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance and coach and develop team members as needed; develop and maintain relationships with peers across departments.
- EDUCATION and/or EXPERIENCE: Bachelor's degree from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Location : Montego Bay What We Offer:- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- Dental, Health, and Vision insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
What You’ll Be Doing:- Handles customer inquiries via inbound calls
- Builds and maintains business relationships with clients by providing prompt and accurate services to promote customer loyalty
- Manages and resolves customer complaints; escalates to Management when necessary
- Provides customers with easily understood answers to product and service information depending on customer situation
- Identifies and escalates priority issues by asking probing questions and using the Knowledge base software
- Routes customer requests to appropriate resource
- Handles all calls according to existing guidelines, and meets department requirements for phone time availability and call quality metrics
- Documents all call information according to existing guidelines.
What We Expect You to Have:- High school Diploma OR a minimum of 3/4 CXC Subjects including English.
- The ability to type 25 WPM or more.
- A minimum of 6 months to 1 year of customer service along with technical experience in a call center setting.
- Ability to give full attention to what other people are saying and to actively look for ways to help people
- Communication (written and verbal): Strives to speak both English and Spanish, and write clearly and succinctly in a variety of settings; can get messages across to have the desired effect. Strives for closed-loop communication by proactively anticipating “the next question”.
- Listening Practices: Attentive and active listening; has the patience to hear people out and can accurately restate the opinion of others.
- Problem analysis and problem-solving: Takes time to properly define the problem and demonstrates patience. Looks beyond the obvious and doesn’t stop at the first answer. Asks others for input.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
- Quality Focus: This means having a high level of commitment to not only doing your job but doing it well. Knowing all the ins and outs of our products/services, down to the last detail, means you’ll be able to provide your customers with the most comprehensive and efficient solutions possible.
- Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
- Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions
- Expected working knowledge of a PC (internet browser, remote desktop access, etc.), be able to use more than one screen.
- Knowledge of administration and clerical processes
Montego Bay
Montego Bay
No Job Openings At this location.
Gandhinagar
Vadodara
Gandhinagar
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Job Title : Data Engineer II – Speech Analytics Job Location : Work From Office Department : Etech Insights Location : Gandhinagar What We Offer:- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Will initiate launching of audit process for new campaigns as assigned by Project Leader/Account Leader
- Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met
- Understand the SLA of the campaigns in the terms of QA support and ensure that those are met.
- Design Audit Forms, get it approved by Ops and Client and place it online in QEval
- Initiate MI/BI studies as and when required
- Take initiatives for process improvement
- Will possess overall knowledge of all the campaigns audited by EI
- Periodically monitor utilization, audit accuracy etc of the QA team
- Help in setting up calibrations and provide all assistance to QA Lead Interns/Asst. QA Leads in maintaining a smooth calibration process
- Maintain minimum 95% schedule adherence of self and the team
- Will act as role model for Leaders and Team Members of internal and external departments
- Must be accessible, available and flexible with shift timings
- Have an open attitude and avoid discounting, dismissing, or minimizing questions
- Maintain personal and professional boundaries, but avoid being distant or unapproachable
- Always lead by example
- Adhere to the policies and procedures of Etech
- Provide excellence when communicating with customers (internal and external)
- Be flexible in an environment by championing and embracing change
- Create a spirit of mutual learning, trust and respect
- Data Analysis: Capability to analyse performance data and derive actionable insights.
- Reporting: Skill in creating and interpreting reports on contact canter performance.
- KPI Management: Understanding and managing key performance indicators (KPIs) to drive team performance.
- Training Programs: Designing and implementing effective training programs for new hires and existing staff.
- Crisis Management: Handling unexpected situations calmly and effectively.
- Graduate or equivalent experience in BPO call monitoring and auditing
- Must have minimum 3-4 years of experience in speech analytics
- Good technical knowledge needed. Should be aware about API, Metadata, Queries, Python language etc
- Must have worked as a leader
- Should be well versed with PPT and Advanced excel.
- Interpersonal skills & ability to influence
- Excellent written & verbal Communication skills including client interactions
- Planning and organisational skills
- Well organised and structure approach to work Ability to work to deadlines and targets
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What We Offer:Job Title : Implementation Manager – AWS Cloud Solutions Job Location : Work From Office Location : Gandhinagar Schedule & Shift : EST/CST Shift - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Lead the AWS Training Program with full responsibility for managing SOPs, Partner Central Portal, AWS Marketplace, and ACE (Salesforce).
- Process AWS Training orders for both AWS Originated (AO) and Partner Originated (PO) leads, aiming to close 20+ deals/month.
- Execute inside sales activities: qualify leads, conduct discovery calls, perform product demos, and convert opportunities into sales.
- Drive marketing campaigns through email, social media, and phone outreach to generate new business.
- Collaborate with AWS Training Partner Teams to streamline communication and improve training and sales processes.
- Manage CRM tools (Salesforce, HubSpot) to maintain accurate records and report weekly activities and outcomes.
- Present weekly performance updates to internal and AWS stakeholders.
- Deliver performance metrics: 100 tasks/day, 5 meaningful interactions/week, and consistent follow-up on all meetings and leads.
- Support project management efforts including SOP development, training, performance analysis, and partner coordination.
- 1–3 years of experience in sales, customer success, project management, or account management.
- Excellent written and verbal communication and presentation skills.
- Strong problem-solving mindset with a passion for customer satisfaction and results.
- Proven track record of meeting/exceeding sales quotas and KPIs.
- Hands-on experience with CRM tools (Salesforce, HubSpot, or similar).
- Highly organized, self-motivated, and capable of managing multiple priorities independently.
- Strong interest or background in training, enablement, and partner ecosystems.
- Multilingual communication is a plus, with English proficiency required.
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What We Offer:Job Title : Process Trainer Job Location : Work From Office Department : Training and Development Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
- Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
- Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
- It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
- On occasion Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other Trainers.
- Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers.
- A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
- Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching Training Apprentices and Assistant Trainers tips on how to epitomize these traits.
- Trainers have to change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
- A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them.
- Lead a training class is about creating a fun, engaging environment in which learning can flourish.
- Bachelors or equivalent combination of education and experience.
- 2– 4 years’ experience in training and development.
- You enjoy the fast-paced nature of adapting on the fly to corporate changes.
- You thrive in challenging others to be creative problem-solvers and training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions.
- You desire a fun atmosphere that promotes interactive learning.
- You enjoy helping others succeed & our classes should be so productive and enjoyable that your trainees are excited to embark on their new careers.
- You can lead with humility.
- You aren’t afraid to ask the tough questions.
- Be able to write what you teach.
- You bring others up to your expert status.
- You bring solutions, not problems.
- Sales campaign products, features and benefits; Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
- Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationship with peers across departments.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
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WHAT WE OFFER:Job Title : Manager/Asst. Manager – CTI Administration Job Location : Work From Office Department : IT Reports to : AVP – Enterprise Technology & Security Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Lead the end-to-end management of CTI systems, including implementation, configuration, and troubleshooting.
- Collaborate with cross-functional teams to integrate CTI solutions with CRM systems and other enterprise applications.
- Manage vendor relationships, ensuring SLAs are met and technological advancements are leveraged.
- Oversee CTI-related projects, including system upgrades, migrations, and new deployments.
- Ensure system reliability, availability, and performance through proactive monitoring and maintenance.
- Develop and maintain technical documentation, including architecture diagrams, configuration guides, and SOPs.
- Provide technical leadership and mentorship to the CTI team, fostering continuous improvement and professional growth.
- Identify opportunities to enhance call center efficiency through automation, AI integration, and advanced analytics.
- Worked with CTI Platforms like GrupoNGN CloudComm, Unify OpenScap Contact Center, Avaya, Five9, Nice InContact, Bright Pattern, or Cisco UCCE.
- Familiarity with implementation of IP Telephony and Dialer applications.
- Knowledge of building Campaigns, Queues, Call Control Scripts, and IVR into the Dialer system.
- CTI solution design, development, and maintenance.
- Integration of various CTI solutions to the contact center architecture.
- Integration of CTI and Customer Relationship Management solutions such as Salesforce, Pega, etc.
- Call Control Scripts development and enhancement.
- Administration of management tools.
- Creation and maintenance of queries (SQL knowledge required).
- Generation of historical and real-time database reports.
- Knowledge of call center operational dynamics related to CTI, Enterprise Reporting, and solving call center-related issues.
- Integration of custom-developed and third-party provided software, IVR, Call Center, and database integration with the CTI infrastructure.
- Train, supervise and evaluate staff performance.
- Evaluation of Process at regular intervals to ensure learning objectives and development standards are achieved
- Knowledge of all job areas spanning across departments.
- Develop and maintain relationship with peers across departments.
- Process Improvement Initiatives.
- Achieves required KPI's and plans process improvement activities.
- Bachelor’s degree in computer science, Information Technology, or a related field; Master’s preferred.
- Minimum of 5-7 years of experience in CTI, with at least 2 years in a managerial role.
- Strong knowledge of CTI platforms (e.g., Cisco UCCE/PCCE, Avaya, Genesys, GrupoNGN CloudComm, Unify OpenScap, Five9, Nice InContact, Bright Pattern).
- Experience with CRM integrations (Salesforce, Microsoft Dynamics, Pega, etc.) and APIs.
- Proficiency in scripting languages (e.g., JavaScript, Python) and database management (SQL).
- Familiarity with IP Telephony, Dialer applications, Campaigns, Queues, Call Control Scripts, IVR systems.
- Excellent problem-solving skills, project management capabilities, and attention to detail.
- Strong leadership, communication, and stakeholder management abilities.
- Complex voice network design and numbering plans for multiple locations.
- Call center configurations including VDNs and Vectors, understanding of switch/routing (vector-based call routing).
- Computer Telephony Integration (CTI).
- Complex call center configurations.
- VoIP Trunking (SIP / H.323).
- Dialer systems.
- SQL.
- TURN/STUN Protocol.
- WebRTC.
- Windows Server Failover Cluster.
- Call Accounting.
- Telephone Wiring.
- IVR/VRU.
- Experience with SIP, SBCs, VoIP, QoS, CoS, VLAN, etc.
- Experience with Network Protocols (TCP/IP, Ethernet, SNMP, etc.).
- Must have experience working in multi-site and hybrid configurations of enterprise-level IP and TDM environments.
- Knowledge of cloud-based telephony solutions (AWS Connect, Twilio, etc.).
- Experience with workforce optimization tools, IVR design, and AI-driven call routing.
- ITIL certification or knowledge of IT service management best practices.
- Avaya Certified Implementation Specialist (ACIS).
- Certification Partners Convergence Technologies Professional (CTP).
- Digium Certified Asterisk Professional (dCAP).
- CCNP Collaboration: Cisco Certified Network Professional Collaboration.
- Any certification by the above-mentioned CTI platforms.
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Visit us: www.etechgs.comJob Title : Assistant Global Corporate Trainer Job Location : Work From Office Department : Global Leadership Development (Human Resources) Location : Gandhinagar What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per the process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Design & Develop Learning Programs: Collaborate with leaders to identify critical training needs and design effective solutions, including e-learning, workshops, and blended approaches.
- Deliver & Facilitate Training: Conduct engaging sessions using diverse methods like discussions, role-playing, and case studies, tailored to varied learning styles.
- Create Learning Materials: Develop comprehensive resources such as guides, presentations, and e-learning modules, leveraging innovative tools and technologies.
- Evaluate & Improve Training Impact: Assess program effectiveness using feedback, KPIs, and behavioral metrics, presenting actionable insights to stakeholders.
- Stay Updated & Drive Innovation: Research industry trends and integrate emerging technologies to enhance training programs.
- Collaborate & Communicate: Work with cross-functional teams to ensure alignment and maintain strong relationships with all stakeholders.
What We Expect You To Have:
- 3–5 years of experience in corporate training or related roles with a proven ability to design and deliver impactful learning programs.
- Strong knowledge of adult learning principles, instructional design methodologies, and global training strategies.
- Proficiency in Microsoft Office Suite, Learning Management Systems (LMS), and e-learning platforms; experience with authoring tools is a plus.
- Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences across cultures and time zones.
- Strong analytical skills to evaluate training effectiveness and translate data into actionable insights.
- A Bachelor’s or Master’s degree in Human Resources, Education, Organizational Development, or a related field.
- Flexibility to work any schedule in a 24/7 call center environment.
- A global mindset and the ability to collaborate effectively with cross-functional teams.
- Passion for learning and development, with a drive to enhance organizational performance.
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What We Offer:Job Title : Customer Acquisition Specialist Job Location : Work From Office Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Conduct outbound & Inbound calls to U.S. business customers, presenting our client’s business services and effectively managing objections to close sales.
- Identify leads using our client’s MQO’s/Leads
- Make 90 to 100 cold calls to pitch products and services (having meaningful Business Conversations, uncovering Gaps in the Business where our Solutions can assist).
- Use persuasive communication and negotiation techniques to meet customer needs and secure sales.
- Develop customized solutions for each client, positioning client’s services as essential resources for their business operations.
- Meet or exceed daily, weekly, and monthly sales goals consistently.
- Record detailed and accurate notes of customer interactions in CRM software.
- Qualification: HSC or Graduate
- Experience: Fresher/ Experienced
- Experience in outbound sales is a plus, but freshers are welcome to apply if they demonstrate strong communication, negotiation skills, and a passion for sales.
- Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.
- Exceptional sales and negotiation skills, with an ability to engage U.S.-based customers over the phone confidently.
- Familiarity with U.S. business standards or a willingness to learn and adapt quickly.
- High resilience and adaptability, with the ability to handle challenging sales situations.
- The ability to handle rejection
- Detail-oriented with strong organizational skills.
- A proactive, target-driven approach, with motivation to learn and succeed in a competitive sales environment.
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service sales
- Knowledge of record management procedures & processes (is a plus)
- Effective analytical, problem-solving, and decision-making skills
- Must pass pre-hire exam with 80% or higher.
- Ability to multitask and work under pressure.
- Must be able to work in a team oriented, high demand and fast paced environment.
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Job Title : Real Time Analyst Job Location : Work From Office Department : Etech Technology Solutions (ETS) Reports to : Team Leader Location : Gandhinagar Schedule & Shift : Flexible with Shift times Hours : Six days a week, Full Time What We Offer
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing
- Supporting the Customer Service Teams with respect to the management and operation of associate scheduling and real-time monitoring of work queues ensuring optimal service level delivery
- Monitors queue spikes, breaks and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor
- Sends day-end reports to management team
- Monitors and report real time schedule & Shrinkage adherence and reports non-compliance if any
- Reports intra-day schedule changes to the Supervisors/Manager. e., same day callouts and develops a plan to meet schedule requirements.
- Works with WFM to ensure hourly, real-time schedule adherence commitments are being met.
- Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA's (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers).
- Assigning schedules for all reps.
- Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence.
- Identify OCR's/leaders on any violation of the code of conduct and non-adherence to the schedule.
What We Expect You To Have
- Bachelors with 1+ years of experience or equivalent combination of education and relevant experience
- Hands-on experience of MS Office Suite and advanced knowledge of excel including simple to complex formulae OR similar reporting tools/methodologies.
- Build strong relationships with Team Leader, and team members.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
- Excellent Written English skills and Excel (Data Analysis) are a prerequisite.
- Acts as a role model at all times and adheres to high ethical standard
- Takes responsibility and initiative to develop core and personal skills
- Is flexible in an environment by championing and embracing change
- Maintains a high degree of confidentiality while conducting day-to-day operations.
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What We Offer:Job Title : Call Center Data Analyst Job Location : Work From Office Department : Global Development Location : Gandhinagar Hours : 1:00/1:30 PM to 10:00/10:30 PM - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Coordinate across teams and departments to streamline/automate processes and ensure seamless service delivery.
- Analyze call center data (voice, chat, email) to identify trends, patterns, and areas for improvement across campaigns.
- Create compelling data visualizations to communicate findings to both technical and non-technical audiences.
- Translate complex data sets into actionable recommendations for the operations team, providing clear action items.
- Develop comprehensive dashboards to provide insights for stakeholders.
- Conduct proactive and on-demand analysis, recommending solutions for performance improvement.
- Coach team members and leaders to enhance their leadership and technical skills.
- Maintain SOPs and documentation processes, ensuring accuracy and consistency.
- 5+ years of experience in BPO/Call center reporting, with strong Data analysis skills.
- Technical skills in SQL or DBA tools (ability to read and understand code), advanced Excel (Power Query, Power Pivot), and experience with BI/ETL tools (e.g., Talend).
- Proven ability to identify opportunities for optimization, automation, and process improvement in reporting.
- Strong leadership skills with the ability to manage deliverables accurately and on time.
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Job Title : Implementation Manager Job Location : Work From Office Department : Etech Insights Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transport Allowance
- Canteen subsidy
- Night shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards and Recognition
What You'll Be Doing:
- Manage Onboarding/Free Trial implementations - Ensuring all steps are completed, and customers are seeing value as quickly as possible.
- Work with customers to help create content, adapt their training plans, help deploy the organization solution, and ensure that we deliver proven results.
- Hold training for clients using organization, customized for their needs and implementation types.
- Track, report on, and solve issues with onboarding and trial customers, owning their success.
- Follow organization processes and tracking internally to report on progress and share learnings
- Manage internal calendars for implementation, scheduling with clients and keeping internal teams tracking towards completion.
What We Expect You To Have:
- Native or Bilingual Business level English.
- 1+ years Project Management experience.
- 1+ years customer facing experience – Sales, Sales Engineering, Account Management or CSM Preferred.
- 1+ years training experience – facilitating, creating and organizing.
- Successfully managed multiple clients facing projects at once.
- Technically Savvy, can explain concepts like SSO, Generative AI, and APIs.
- Has training experience with software.
- Strong and concise communicator – written and verbal.
- Thrives on customer interaction and providing customized recommendations.
- Instructional design background a plus – Being able suggest changes and best practices to training and coaching content and processes.
- Call center exposure and experience a plus.
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What We Offer:Job Title : Bilingual Expert (Spanish and English) Job Location : Work From Office Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Should have a go-getter attitude in assisting the customers.
- Will be responsible for providing satisfactory customer service and Level-1 troubleshooting.
- Ensure customers’ issues are attended and all their concerns are resolved immediately.
- Ensure customer's confidential information is adequately protected and only used for official purposes.
- Communicate with current and existing customers using Internet and different software to give information and answer questions regarding current promotions and offers.
- Follow up with customers to assure satisfaction, respond to queries, and resolve problems.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
- Qualification: Graduate
- Experience: Fresher/ Experienced
- Aware of Spanish culture.
- Handling calls in Spanish and English language.
- Comfortable working in night shifts and 24*7 work environment.
- Should have excellent communication skills in English and Spanish language (verbal & written).
- Open to Work From Office.
- B1/B2 level certification will be an added advantage.
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What We Offer:Job Title : Client Support Associate Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- As a Client Support Associate, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e., "first call resolution"), and prevent future issues whenever possible by educating our Clients and reviewing their accounts. You will oversee all problems to resolution, even when delegated to other teams.
- You will provide engaging, responsive, timely telephone and email support to Consumer Clients, Sales, and other internal team members. You will be the point of contact for the Consumer and/or Sales team member as you keep them informed of the status of open issues while actively working to troubleshoot and resolve them. You will play a role in retention as you communicate collaboratively with Sales to address any Consumer issues.
- Client Support Associate must maintain a strong understanding of the products and services of Autotrader. Adhere to all policies, procedures, and guidelines. Understand the organization (departments, personnel, and their responsibilities). Develop or improve on internal systems knowledge.
- Being a Client Support Associate, you will need to be flexible as you adjust to changing duties and responsibilities as the department and the company evolve. Additional projects, assignments or responsibilities may be assigned in order to assist the department/company meet their objectives and providing the Ultimate Service to our Clients.
- High secondary or 10+2 diploma with 3 years’ experience in a related field; OR any stream graduate degree with 1 year of experience.
- Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
- Strong understanding of business operations (spreadsheets, trends, data)
- Be Flexible in working hours which is a must.
- Excellent oral and written communication skills;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
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The Senior/Lead Database Developer will play a critical role in the design, development, and maintenance of our database systems. The ideal candidate will have over 8 years of experience with SQL Server, ETL processes, API development, and a solid understanding of MongoDB and AWS. This role requires a detail-oriented professional with a passion for database technologies and a drive for excellence. WHAT YOU'LL BE DOING:Job Title : Senior/Lead Database Developer Job Location : Work From Office Department : Etech Insights Location : Gandhinagar Schedule & Shift : 5:30 PM to 2:30 AM || 6:30 PM to 3:30 AM - Design, develop, and maintain robust SQL Server databases to support various applications.
- Develop and implement ETL processes to ensure efficient data integration and transformation.
- Develop ETL job to sync production data to Data warehouse for near real time reporting using Talend Open Studio for Big Data.
- Design and develop APIs for seamless data exchange between systems.
- Manage and optimize database performance, ensuring data integrity and security.
- Collaborate with cross-functional teams to gather requirements and deliver database solutions that meet business needs.
- Provide technical expertise in MongoDB and contribute to NoSQL database solutions as required.
- Utilize AWS services to support database infrastructure and cloud-based solutions.
- Perform database troubleshooting, debugging, and optimization.
- Stay updated with the latest industry trends and best practices in database development.
- Bachelor's degree in computer science, Information Technology, or a related field.
- 8+ years of hands-on experience with SQL Server, including database design, development, and performance tuning.
- Strong experience with ETL tools-Talend Open Studio and processes.
- Proficient in API development and integration.
- Good knowledge of MongoDB and experience with NoSQL databases.
- Experience with AWS services and cloud infrastructure.
- Strong problem-solving skills and attention to detail.
- Excellent communication and teamwork skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Experience with data warehousing and data lakes.
- Knowledge of additional cloud platforms (e.g., Azure, Google Cloud).
- Familiarity with Agile methodologies.
- Experience in managing remote and distributed teams.
- Strong organizational skills and attention to detail.
- Must to have Contact center domain projects experience
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WHAT WE OFFER:Job Title : CTI Administrator Job Location : Work From Office Department : IT Reports to : Sr. Manager IT Location : Gandhinagar Schedule & Shift : In Between 5:30 PM – 6:30 AM - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Worked with the CTI Platforms like GrupoNGN CloudComm, Unify OpenScap Contact Center, Avaya, Five9, Nice InContact, Bright Pattern or Cisco UCCE.
- Familiarity with implementation of IP Telephony and Dialer applications.
- Knowledge of the building Campaigns, Queues, Call Control Scrips and IVR into the Dialer system.
- CTI solution design, development and maintenance
- Integration of various CTI solutions to the contact Centre architecture
- Integration of CTI and Customer Relationship Management solutions such as Salesforce, Pega etc.
- Call Control Scripts development and enhancement
- Administration of management tools
- Creation and maintenance queries (SQL knowledge required)
- Generation of historical and real time database reports
- Knowledge of call center operational dynamics related to CTI (Computer Telephony Integration), Enterprise Reporting utilizing to solve call center related issues
- Integration of custom-developed and 3rd-party provided software, IVR (Interactive Voice Response), Call Center and data base integration with the CTI infrastructure.
- Bachelor's degree from four-year college or university preferred and at least 2 years’ experience in the field or a related area; or equivalent combination of education and experience.
- Complex voice network design and numbering plans for multiple locations
- Call centre configurations including VDNs and Vectors, Understanding of switch/routing (vector-based call routing)
- Computer Telephony Integration (CTI)
- Complex call centre configurations
- VoIP Trunking (SIP / H.323)
- Dialer
- SQL
- TURN/STUN Protocol
- WebRTC
- Windows Server Failover Cluster
- Call Accounting
- Telephone Wiring
- IVR/VRU
- Experience with SIP, SBC's, VoIP, QOS, COS, VLAN, etc.
- Experience with Network Protocols (TCP/IP, Ethernet, SNMP, etc.)
- Must have experience working in Multi-site and hybrid configurations of enterprise level IP and TDM environments
- Avaya Certified Implementation Specialist or ACIS
- Certification Partners Convergence Technologies Professional or CTP
- Digium Certified Asterisk Professional or dCAP
- CCNP Collaboration: Cisco Certified Network Professional Collaboration
- Any certification by above mentioned CTI platforms
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
- Respond to multiple calls or emails; gather and verify required information as appropriate.
- Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
- Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
- Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You to Have:
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
- Be Flexible in working hours which is a must.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills with superior typing speed;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
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WHAT WE OFFERJob Title : Tier-1 Support Specialist Job Location : Work From Office Department : Operations Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
- Proficient in handling basic trouble shooting queries related to telecommunication products.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of VOIP and telecommunication is a must.
- Experience in Operations Center, service industry or equivalent (We are looking for experienced candidates).
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.
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Job Title : Process Analyst (Non-Technical) Job Location : Work From Office Location : Gandhinagar What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
What We Expect You To Have:
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of record management procedures & processes (is a plus)
- Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English.
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Job Title : Speech & Text Analyst Job Location : Work From Office Department : Etech Insights (EI) Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Create Speech Analytics language content for requested insights.
- Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment
- Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team.
- Make recommendations and define data strategies to solve critical business problems.
- Compile information through multiple sources; understand key performance indicators and spot trends and patterns.
- Accurate delivery of comprehensive analysis and reports.
- Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making.
- Craft documentation, including process maps, diagrams, manuals, charters, and scopes.
- Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders.
- Proactively identify and deliver actionable business insights based on indicators.
- Supports projects and initiatives within the department.
- Assists with routine and ADHOC requests.
- Be flexible in an environment by championing and embracing change.
What We Expect You To Have:
- Bachelors or equivalent combination of education and experience
- 2+ years knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
- Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Centre
- Experience leading small to medium-sized projects involving complex data sets and high variability.
- Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
- Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint.
- Knowledge of Access, SQL, other scripting languages will be a plus
- Flexible in working hours is a must
- Good oral & written English skills and interpersonal communication skills
- Exceptional listening and analytical skills.
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
- Ability to effectively organize, prioritize, multi-task, and manage time.
- Ability to work independently.
- Excellent attention to detail.
- Ability to exercise strict confidentiality in all matters
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Job Title : Customer Experience Specialist Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Prepare report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours which is a must
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
- The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order
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Job Title : IT Helpdesk Technician Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Gandhinagar What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Troubleshooting all information technology issues, including software, hardware, and networking
- Provision, deprovision, and audit access rights for all company resources
- Assist in the management of Active Directory information, ensuring accuracy and regular updates
- Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
- Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
- Follows up with end-users to ensure that inquiries are resolved within established SLAs
- Logs and tracks inquiries using a ticketing system while maintaining history records
- Documents and maintains workflows utilized in successful issue resolution
- Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
- Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
- May provide leadership and work guidance to less experienced personnel
- Mainly Tier 1, partly Tier 2 Support Level
- Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department
We Expect You To Have:
- Experience of networking fundamentals, mainly TCP/IP
- Windows and Mac OS hardware/software experience
- Microsoft Office knowledge, very knowledgeable with Excel in particular
- Active Directory management experience a plus, but not required.
- Virtual Machine deployment and management
- Wireless technologies and protocols know-how desirable
- VPN technologies (IPsec and SSL)
- Relevant technical certification is highly desirable
- Internal Help Desk Technician to provide phone, chat, email and direct IT support. Must be available some nights and weekends.
- Be a Team player
- Flexible attitude, reliable
- Network maps and document writing
- Customer-friendly demeanour
- Interpersonal skills for interacting with team members
- Good Communications skills
- Organization skills to balance and prioritize work
- Analytical and problem-solving skills
- Leadership skills to mentor and provide guidance to less experienced personnel
- Ability to work in a team environment
- Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, Network and middleware) in support of ongoing operations and projects.
- Manage incidents and requests for a defined technology environment
- Provide network specific technical expertise for the support of security network system.
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Job Title : Online Chat Representative Job Location : Work From Office Department : Operations Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy.
- Secures and places orders with others for filling and arranges delivery date.
- Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order.
Vadodara
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What We Offer:Job Title : Analyst I Job Location : Work From Office Department : Etech insight Reports to : Lead Analyst/Lead Analyst II Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Analyze Transactions – Review and evaluate interactions across multiple communication channels (Chats, Calls, and Emails, etc.)
- Evaluate agent performance against established quality standards, including tone, accuracy, professionalism, and compliance with company policies.
- Identify strengths and areas for improvement. Provide actionable insights, necessary feedback and recommendations to leadership for process improvement, training needs, and operational efficiencies.
- Ensure follow-ups of any kind of compliance errors, auto-failures, and unethical sales with Operations. Document and report findings related to customer service interactions and identify recurring issues.
- Keep up to date with changes to regulations or company policies and integrate these into the evaluation process.
- Strong attention to detail with the ability to assess and analyze information accurately.
- Initiate and own calibrations with Operations, Clients etc.
- Strong knowledge of customer service principles, call center operations, and performance metrics
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Acts as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change. Further, it may shift adjustments depending on Operations and client requirements.
- Graduate or equivalent.
- A minimum of a High School Diploma/high school grade 12 education , GED or equivalent is required.
- Proven experience in an Analyst or Quality Assurance role, ideally within a Contact Center environment is an added benefit.
- Effective communication skills are essential for ensuring that quality standards are met and that issues are reported and resolved in a timely manner.
- Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
- Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint.
- Good oral & written English skills and interpersonal communication skills
- Exceptional analytical skills.
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
- Ability to effectively organize, prioritize, multi-task and manage time.
- Ability to work independently.
- Excellent attention to detail.
- Ability to exercise strict confidentiality in all matters.
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What We Offer:Job Title : Analyst II Job Location : Work From Office Department : Etech insight Reports to : Lead Analyst/Lead Analyst II Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Create Speech Analytics language content for requested insights.
- Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment.
- Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends to develop and communicate ROI opportunities to the management team.
- Make recommendations and define data strategies to solve critical business problems.
- Compile information through multiple sources, understand key performance indicators and spot trends and patterns. - Make recommendations and define data strategies to solve critical business problems.
- Accurate delivery of comprehensive analysis and reports.
- Package and deliver key findings and briefings providing detailed and summarized analysis along with recommendations for strategic decision-making.
- Craft documentation includes process maps, diagrams, manuals, charters and scopes.
- Collaborate and communicate effectively with the internal Program Manager, as well as business partners and stakeholders.
- Proactively identify and deliver actionable business insights based on indicators.
- Supports projects and initiatives within the department.
- Assists with routine and ADHOC requests.
- Be flexible in an environment by championing and embracing change.
- A minimum of a High School Diploma/high school grade 12 education, GED or equivalent is required.
- Experience leading small to medium sized projects involving complex data sets and high variability
- Minimum 6 MONTHS of experience using speech analytics technology to build categories, construct queries, and build reports
- Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
- Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint.
- Good oral & written English skills and interpersonal communication skills
- Exceptional listening and analytical skills.
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
- Ability to effectively organize, prioritize, multi-task and manage time.
- Ability to work independently.
- Excellent attention to detail.
- Ability to exercise strict confidentiality in all matters.
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What We Offer:Job Title : Assistant Project Implementation Manager Job Location : Work From Office Department : Program Implementation Reports to : Sr. Project Manager/Asst. Director – Program Implementation Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Under the direction of the Sr. Project Manager – PI or Assistant Director - PI, develops in depth understanding of the needs of the client and the key initiatives required for a successful program launch.
- Interact with the client to develop New Program requirements. Compiles and analyzes client requirements and establishes priorities for implementation. Manages the process through a detailed Action Planning tool to successful implementation of all initiatives outlined on the program launch checklist.
- Works closely with center directors and account managers to ensure complete understanding of the project, project objectives, and priorities. Completes the Hiring Request for external candidates.
- Ensures the establishment of a training curriculum to properly prepare program team for success.
- Interacts with IT to ensure that all system requirements are met within agreed timeline.
- Interacts with development personnel to assist in creation of project design documentation.
- Interacts with development personnel to ensure timelines are being met for application and report development.
- Manages the infrastructure needs of the program through launch and steady state. Works hand-in-hand with the OPS leadership to allow them to focus their full attention on the team’s performance.
- Works with internal department leaders to identify internal process improvement initiatives and create a plan of action.
- Subject matter expert on efficiencies and productivity gains for internal operations.
- Must display creative problem solving, clear and concise communication skills, ability to lead a team of diverse individuals, and organize process improvements tactics.
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Job Title : Assistant Global Corporate Trainer Job Location : Work From Office Department : Global Leadership Development (Human Resources) Location : Vadodara What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per the process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Design & Develop Learning Programs: Collaborate with leaders to identify critical training needs and design effective solutions, including e-learning, workshops, and blended approaches.
- Deliver & Facilitate Training: Conduct engaging sessions using diverse methods like discussions, role-playing, and case studies, tailored to varied learning styles.
- Create Learning Materials: Develop comprehensive resources such as guides, presentations, and e-learning modules, leveraging innovative tools and technologies.
- Evaluate & Improve Training Impact: Assess program effectiveness using feedback, KPIs, and behavioral metrics, presenting actionable insights to stakeholders.
- Stay Updated & Drive Innovation: Research industry trends and integrate emerging technologies to enhance training programs.
- Collaborate & Communicate: Work with cross-functional teams to ensure alignment and maintain strong relationships with all stakeholders.
What We Expect You To Have:
- 3–5 years of experience in corporate training or related roles with a proven ability to design and deliver impactful learning programs.
- Strong knowledge of adult learning principles, instructional design methodologies, and global training strategies.
- Proficiency in Microsoft Office Suite, Learning Management Systems (LMS), and e-learning platforms; experience with authoring tools is a plus.
- Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences across cultures and time zones.
- Strong analytical skills to evaluate training effectiveness and translate data into actionable insights.
- A Bachelor’s or Master’s degree in Human Resources, Education, Organizational Development, or a related field.
- Flexibility to work any schedule in a 24/7 call center environment.
- A global mindset and the ability to collaborate effectively with cross-functional teams.
- Passion for learning and development, with a drive to enhance organizational performance.
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What We Offer:Job Title : Customer Acquisition Specialist Job Location : Work From Office Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Initiate contact with potential U.S. business customers through phone calls, emails, and other electronic communication.
- Conduct outbound and inbound calls to business services, effectively manage objections to close sales.
- Make 90 to 100 cold calls daily, engaging in meaningful business conversations to uncover gaps where our solutions can assist.
- Use persuasive communication and negotiation techniques to meet customer needs and secure sales.
- Develop customized solutions for customers, positioning services as essential resources for their operations.
- Set appointments or close deals with customers.
- Consistently meet or exceed daily, weekly, and monthly sales goals.
- Record detailed and accurate notes of customer interactions in CRM software.
- Implement, manage, and track individual sales goals.
- 12th pass or Diploma candidates can apply; If candidate is graduate then it is an add-on.
- Excellent verbal & written communication and persuasion skills.
- Strong strategic thinking and negotiation abilities.
- High resilience and adaptability, capable of handling challenging sales situations and overcoming objections.
- Detail-oriented with a strong work ethic and organizational skills.
- Proactive, goal-oriented mindset with motivation to succeed in a competitive sales environment.
- Previous customer service or sales experience in a call center or BPO environment preferred.
- Working knowledge of operating systems, particularly Microsoft Windows 10, and a basic understanding of internet fundamentals.
- Familiarity with record management procedures is a plus.
- Effective analytical, problem-solving, and decision-making skills.
- Ability to access and research multiple sources of data.
- Ability to multitask and work effectively under pressure in a team-oriented, high-demand, fast-paced environment.
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What We Offer:Job Title : Client Support Associate Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- As a Client Support Associate, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e., "first call resolution"), and prevent future issues whenever possible by educating our Clients and reviewing their accounts. You will oversee all problems to resolution, even when delegated to other teams.
- You will provide engaging, responsive, timely telephone and email support to Consumer Clients, Sales, and other internal team members. You will be the point of contact for the Consumer and/or Sales team member as you keep them informed of the status of open issues while actively working to troubleshoot and resolve them. You will play a role in retention as you communicate collaboratively with Sales to address any Consumer issues.
- Client Support Associate must maintain a strong understanding of the products and services of Autotrader. Adhere to all policies, procedures, and guidelines. Understand the organization (departments, personnel, and their responsibilities). Develop or improve on internal systems knowledge.
- Being a Client Support Associate, you will need to be flexible as you adjust to changing duties and responsibilities as the department and the company evolve. Additional projects, assignments or responsibilities may be assigned in order to assist the department/company meet their objectives and providing the Ultimate Service to our Clients.
- High secondary or 10+2 diploma with 3 years’ experience in a related field; OR any stream graduate degree with 1 year of experience.
- Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
- Strong understanding of business operations (spreadsheets, trends, data)
- Be Flexible in working hours which is a must.
- Excellent oral and written communication skills;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
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WHAT WE OFFERJob Title : Tier-1 Support Specialist Job Location : Work From Office Department : Operations Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Handle calls and chats with inquiries related to products and services offered.
- Respond to multiple inbound calls or chats; gather and verify required information as appropriate.
- Perform basic troubleshooting steps according to the situation and coordinate with other departments when needed.
- Gather all required information while working on customer’s reason to contact and create cases based on every interaction and follow-up with customers or other departments until issue is completely resolved and case is closed.
- Basic knowledge about different troubleshooting ideas about Computer.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
- Be Flexible in working hours which is a must.
- Have basic computer knowledge and ability to troubleshoot different situations.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
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What We Offer:Job Title : Fraud Prevention Analyst Job Location : Work From Office Department : Etech Insights Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- This position is responsible for providing risk management on the sales/reservations side of our company
- Provide technology and fraud detection support with a core responsibility to include – analysing and managing network related fraud traffic, support for breach coordination (what/when/how, including customer impact) for fraud, legal, Corp. Security hand-off, daily and periodic monitoring, external and internal data requirements, data cleanliness and concurrency, reference sources of data to be used for customer and transactional behaviour modelling.
- Ensure data completeness, correctness and concurrency of data
- Assist in detecting, analysing and authenticating fraudulent transactions in a card-not-present environment
- Works closely with other Loss Prevention staff to identify fraud trends. Employee provides quality customer service to internal and external customers that meets and exceeds expectations
- 2+ years of experience in risk management
- 1-year Analytics/Data Analysis Experience
- Experience with eCommerce domain is preferred and applicant should have international travel and geographical knowledge.
- Understanding of end-to-end Reconciliation Control process for Merchant Operation.
- Identify the opportunities of revenue recovery
- Identify system level opportunities to improve Merchant Settlement processes and work with accounting teams for betterment of Settlement processes
- Excellent interpersonal, verbal and written skills
- Customer Service (Voice) experience is plus
- Process re-engineering and improvement
- Candidates have chargeback knowledge will be a value add
- Salesforce knowledge is an added advantage
- Ability to maintain performance in a rapid and ever-changing work environment
- Ability to learn quickly and make on-the-spot decisions with limited information
- Demonstrated ability to meet deadlines, complete important time sensitive tasks & adapt quickly to last minute changes
- Advanced level knowledge of Word, Outlook, Excel and Access Database. Experience in making reports and trackers.
- High School Diploma or GED Required/College Coursework preferred
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Visit us: www.etechgs.com What We Offer:Job Title : Jr. Talent Acquisition Specialist – Vadodara Job Location : Work From Office Department : Talent Acquisition Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Pre-screen & engage quality applicants interested to work with us
- Helps to coordinate participation in, sets up display, and works at job fairs
- Assists Talent Acquisition team to develop and maintain contacts with colleges, alumni groups, Consultancies and other public organizations to find and attract quality applications
- Provides information on company facilities and job opportunities to potential applicants
- Should have good knowledge of using social media Tools for hiring candidates
- Should help organization in hiring candidates in a cost-effective manner
- Create, maintain and update online job ads as needed to ensure consistent pipeline of qualified candidates
- Reviews applications and screens applicants to obtain work history, education, training, job skills, and salary requirements.
- Performs virtual/non-virtual pre-screens and refers candidates for additional interviews within the organization
- Sourcing active & passive candidates from various channels available
- Graduate OR equivalent experience
- 1-3 years of experience of Talent Acquisition into a high paced environment
- Should have experience of mass hiring for front line customer service roles
- Ability to effectively use ATS, job boards & social media channels to maintain a healthy pipeline for active & passive candidate/s
- Ability to build a social following and engage with followers in a professional manner
- Well organised and structure approach to work & meet OR exceed deadlines and targets.
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
- Respond to multiple calls or emails; gather and verify required information as appropriate.
- Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
- Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
- Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You to Have:
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
- Be Flexible in working hours which is a must.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills with superior typing speed;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
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Job Title : Process Analyst Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
What We Expect You To Have:
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of record management procedures & processes (is a plus)
- Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English.
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Job Title : Customer Experience Specialist Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Prepare report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change .
What We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours which is a must
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
- The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order
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Job Title : System Administrator Job Location : Work From Office Department : Etech Technology Solutions (ETS) Reports to : ITS Leader Location : Vadodara Schedule & Shift : Full time (Flexible with shift timings) What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- User administration (setup and maintaining account) and Maintaining system
- Verify that peripherals are working properly
- Quickly arrange repair for hardware in occasion of hardware failure
- Monitor system performance and create file systems
- Install software and create a backup and recovery policy
- Monitor network communication
- Update system as soon as new version of OS and application software comes out
- Implement the policies for the use of the computer system and network
- Setup security policies for users. A system admin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems).
- Create new users, resetting user passwords and lock/unlock user accounts
- Monitor server security & special services etc.
- DGSET, UPS, Telco systems and CCTV maintenance
- Replaces defective or inadequate software packages and computer Hardware and other IT devices
- Refers major hardware problems to service personnel for correction
- Help Operation department to achieve their Goal and provide floor coverage as per operation requirements
- Provide technical support on call and on site as per customer requirement
- Helpdesk Support to internal and external customer Inventory management.
What We Expect You to Have:
- Experience of operating systems such as Windows 2000, 2008, NT, XP; Windows 2007
- Software programs such as VNS, NT, MS Office Suite, RDP related software, networking; & basic computer hardware
- Microsoft Network Architecture, DNS, DHCP, WINS, Server Administration
- Ability to: Re-image workstations as needed for program changes and system updates; Provide technical assistance and training to system users; Install, modify, and make repairs to personal computer hardware and software
- Communicate and work well with peers across departments; and prioritize work
- Language Skills - Ability to read, analyse, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors
- Mathematical Skills - Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
- Reasoning Ability - Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Certifications, License & Registrations - MCSE, MCP, related certificate requirement with good Hardware knowledge
- Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, or crouch; and talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee regularly works in inside environmental conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; and risk of electrical shock. The noise level in the work environment is usually moderate.
- Bachelor's degree from four-year College or University; or 3 years related experience and/or training; or equivalent combination of education and experience
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Job Title : Real Time Analyst Job Location : Work From Office Department : Etech Technology Solutions (ETS) Reports to : Team Leader Location : Vadodara Schedule & Shift : Flexible with Shift times Hours : Six days a week, Full Time Visit us: https://www.etechtechnologysolutions.com/
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- Supporting the Customer Service Teams with respect to the management and operation of associate scheduling and real-time monitoring of work queues ensuring optimal service level delivery
- Monitors queue spikes, breaks and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor
- Sends day-end reports to management team
- Monitors and report real time schedule & Shrinkage adherence and reports non-compliance if any
- Reports intra-day schedule changes to the Supervisors/Manager. e., same day callouts and develops a plan to meet schedule requirements.
- Works with WFM to ensure hourly, real-time schedule adherence commitments are being met.
- Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA's (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers).
- Assigning schedules for all reps.
- Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence.
- Identify OCR's/leaders on any violation of the code of conduct and non-adherence to the schedule.
What We Expect You to Have:
- Bachelors with 1+ years of experience or equivalent combination of education and relevant experience
- Hands-on experience of MS Office Suite and advanced knowledge of excel including simple to complex formulae OR similar reporting tools/methodologies.
- Build strong relationships with Team Leader, and team members.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
- Excellent Written English skills and Excel (Data Analysis) are a prerequisite.
- Acts as a role model at all times and adheres to high ethical standard
- Takes responsibility and initiative to develop core and personal skills
- Is flexible in an environment by championing and embracing change
- Maintains a high degree of confidentiality while conducting day-to-day operations.
Gandhinagar
Vadodara
Gandhinagar
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What We Offer:Job Title : AI Engineer Job Location : Remote Location : Gandhinagar Schedule & Shift : 2:30 PM to 11:30 PM IST - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Design, build, and deploy LLM-driven applications (e.g., document summarization, RAG-based QA, chatbots).
- Work with open-source LLMs using platforms like Ollama and Hugging Face.
- Implement Lang Chain and Lang Graph workflows for multi-step, multi-agent task resolution.
- Build and optimize RAG (Retrieval-Augmented Generation) systems using vector databases.
- Collaborate with cross-functional teams to ship features to production.
- Stay up to date with the latest in open-source LLMs, model optimization (LoRA, quantization), and multi-modal AI.
- 3–5 years of hands-on experience in AI/ML engineering.
- Proficient in Python, PyTorch, and Hugging Face Transformers.
- Proven experience with Lang Chain and Lang Graph for LLM workflows.
- Familiarity with Ollama, Mistral, LLaMA, or similar open-source LLMs.
- Experience working with vector stores (Qdrant, Pinecone, Weaviate, FAISS).
- Skilled in backend integration using FastAPI, Docker, and cloud platforms.
- Solid grasp of NLP, LLM reasoning, prompt engineering, and document parsing.
- Experience with LangServe, OpenAI tool/function calling, or agent orchestration.
- Background in multi-modal AI (e.g., image + text analysis).
- Familiarity with MLOps tools (MLflow, Weights & Biases, Airflow).
- Contributions to open-source GenAI projects.
- Understanding LLM safety, security, and alignment principles.
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Job Title : Sr. Graphic Designer Job Location : Remote Department : Etech Technology Solutions (ETS) Reports to : Project Lead Location : Gandhinagar What We Offer:- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Study design briefs and determine requirements
- Conceptualize visuals based on requirements
- Prepare rough drafts and present initial ideas
- Develop illustrations, graphics, banners, design concepts, logos and other designs using software or by hand
- Use the appropriate colors and layouts for each graphic
- Work with copywriters and creative director to produce final design
- Test graphics across various media
- Amend designs after feedback
- Ensure final graphics and layouts are visually appealing and on-brand
- Identify design problems and devise elegant solutions
- Proactive communication for tasks, requirements, and solutions
- Ability and striving for new technique/trends learning
What We Expect You To Have:- 5+ years of experience in professional graphic design, preferably with a creative or marketing agency.
- Bachelor’s degree (or equivalent certification) in graphic design, art, or related discipline.5+ years of experience with design software, including Illustrator, InDesign, Photoshop, Corel Draw
- A strong portfolio of illustrations or other graphics
- Working knowledge of various graphic design areas like social media, printing and other digital marketing
- A keen eye for aesthetics and details
- Knowledge of website design will counted as an advantage
- Photography experience and proficiency with photo-editing software
- Exceptional creativity and innovative design skills
- Excellent communication and presentation skills
- Organizational and time-management skills for meeting deadlines in a fast-paced environment
- Desire to continue building skill set with education and training
- Be Flexible in CST working hours, though it is not mandatory
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What We Offer:Job Title : Real Time Analyst Job Location : Remote Reports to : Team Leader Location : Gandhinagar Schedule & Shift : Flexible with Shift times Hours : Six days a week, Full Time - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Supporting the Customer Service Teams with respect to the management and operation of associate scheduling and real-time monitoring of work queues ensuring optimal service level delivery
- Monitors queue spikes, breaks and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor
- Sends day-end reports to management team
- Monitors and report real time schedule & Shrinkage adherence and reports non-compliance if any
- Reports intra-day schedule changes to the Supervisors/Manager. e., same day callouts and develops a plan to meet schedule requirements.
- Works with WFM to ensure hourly, real-time schedule adherence commitments are being met.
- Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA's (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers).
- Assigning schedules for all reps.
- Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence.
- Identify OCR's/leaders on any violation of the code of conduct and non-adherence to the schedule.
- Bachelors with 1+ years of experience or equivalent combination of education and relevant experience
- Hands-on experience of MS Office Suite and advanced knowledge of excel including simple to complex formulae OR similar reporting tools/methodologies.
- Build strong relationships with Team Leader, and team members.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
- Excellent Written English skills and Excel (Data Analysis) are a prerequisite.
- Acts as a role model at all times and adheres to high ethical standard
- Takes responsibility and initiative to develop core and personal skills
- Is flexible in an environment by championing and embracing change
- Maintains a high degree of confidentiality while conducting day-to-day operations.
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What We Offer:Job Title : Project Lead Job Location : Remote Location : Gandhinagar Schedule & Shift : 2:00 PM to 11:00 PM IST - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Lead full-cycle web development projects from requirement gathering to deployment and maintenance.
- Architect and develop scalable, secure, and high-performance applications using Core PHP, Laravel, and WordPress.
- Write and optimize complex SQL queries; ensure effective MySQL database design and performance tuning.
- Guide the development team in implementing dynamic, responsive interfaces using JavaScript/jQuery.
- Manage Linux servers and configure/optimize Apache and Nginx for high availability and performance.
- Troubleshoot and resolve complex technical issues across frontend, backend, server, and database layers.
- Lead and mentor development teams; assign tasks, review code, and ensure adherence to coding standards.
- Manage multiple projects simultaneously and ensure timely delivery with high quality.
- Drive adoption of Agile/Scrum practices and manage sprints, stand-ups, and retrospectives.
- Ensure application and server security best practices are followed.
- Collaborate with stakeholders to understand business needs and translate them into technical solutions.
- Encourage a culture of innovation, continuous improvement, and proactive problem-solving.
- Propose and implement creative, scalable solutions and encourage idea generation within the team.
- Stay current with new technologies and guide the team in evaluating and adopting relevant tools or frameworks.
- 7 - 9+ years of experience in web development using Core PHP, Laravel, and WordPress.
- Strong expertise in MySQL database design, query optimization, and performance tuning.
- Proficient in JavaScript, jQuery, HTML, CSS.
- Solid experience in Linux system , particularly with Apache and Nginx.
- Proven experience in solving complex system, code, and performance-related issues.
- Strong project and team management skills; experience managing cross-functional teams.
- Thorough understanding of the Software Development Life Cycle (SDLC) and Agile methodologies.
- Knowledge of secure coding practices and web application security standards.
- Excellent communication and leadership skills with a proactive approach to problem-solving.
- Ability to handle multiple projects and priorities simultaneously without compromising quality.
- Strong focus on delivering creative, innovative, and high-performance solutions.
- Familiarity with CI/CD pipelines and DevOps tools.
- Experience with version control systems (e.g., Git).
- Exposure to cloud platforms like AWS or DigitalOcean.
- Experience with project tracking tools like Basecamp.
- Open-source contributions or technical blog writing is a plus.
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What We Offer:Job Title : WordPress Lead Developer Job Location : Remote Location : Gandhinagar Schedule & Shift : 2:00 PM to 11:00 PM IST - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Lead the development of advanced custom WordPress themes and plugins.
- Customize and extend existing themes/plugins to meet specific project requirements.
- Write clean, modular, and scalable code using Core PHP, following WordPress coding standards.
- Optimize MySQL queries and database architecture for high performance and scalability.
- Build responsive, interactive front ends using JavaScript/jQuery, HTML, and CSS.
- Manage deployments and server configurations on Linux-based systems using Apache or Nginx.
- Implement performance optimization techniques (e.g., caching, minification, lazy loading).
- Ensure all websites follow best practices for security, SEO, and accessibility.
- Collaborate with designers, project managers, and stakeholders to translate business requirements into technical solutions.
- Maintain proactive communication with teams and clients—providing updates, raising concerns, and offering technical suggestions.
- Stay up to date with the latest WordPress core updates, tools, trends, and best practices.
- Minimum of 4 years of hands-on experience with WordPress development.
- Proficient in Core PHP and MySQL.
- Strong command of JavaScript/jQuery for building dynamic UI components.
- Extensive experience with custom WordPress theme and plugin development.
- Solid understanding of Linux environments, along with Apache and Nginx configuration.
- Expertise in performance tuning for WordPress sites, including:
- Caching strategies
- Image optimization
- Database indexing
- Knowledge of WordPress security best practices, including:
- Input sanitization and validation
- Use of nonces and secure coding patterns
- Strong debugging and troubleshooting skills.
- Excellent communication skills and a proactive approach to collaboration.
- Experience with version control systems, particularly Git.
- Familiarity with REST APIs and headless WordPress architectures.
- Understanding of page builders like Elementor or Gutenberg (if required by the project).
- Excellent problem-solving skills and the ability to debug and optimize code effectively.
- Strong communication skills in English (both written and spoken).
- Ability to work independently and in a team, with excellent time-management skills.
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What We Offer:Job Title : Solution Architect Job Location : Remote Location : Gandhinagar Schedule & Shift : 2:30 PM to 11:30 PM IST - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Design end-to-end SaaS architecture that supports multi-tenant environments, micro-services, integrations, and secure cloud deployments.
- Lead architectural planning for applications built with tech stack, .NET Core, PHP/Laravel, MS SQL/MySQL/MariaDBs/PostgreSQL
- Collaborating with product managers, business analysts, and development leads to understanding functional and non-functional requirements.
- Define architecture blueprints, data flow diagrams, and integration patterns.
- Choose the right mix of technologies, platforms, and tools tailored to each product’s needs.
- Review and improve existing systems for performance, scalability, and security.
- Mentor development teams and enforce best practices in software architecture and cloud-native design.
- Ensure compliance with industry standards, security protocols, and operational best practice
- 8+ years of experience in software design and architecture; Minimum 3 years in designing SaaS solutions.
- Strong expertise in cloud platforms such as AWS, Azure, or GCP.
- Proven track record of delivering solutions using at least two of the following: MEAN stack, .NET Core, PHP along with MongoDB and MS SQL or MariaDB or My SQL or PostgreSQL
- Deep understanding of micro-services, RESTful APIs, event-driven architecture, and DevOps practices.
- Experience with CI/CD pipelines, containerization (Docker, Kubernetes), and IaC tools like Terraform or CloudFormation.
- Excellent communication skills with the ability to present complex technical concepts to both technical and non-technical stakeholders.
- Exposure to AI/ML integrations on SaaS platforms. (Good to have)
- Familiarity with monolith-to-micro-services transformation. (Good to have)
- Understanding of security and compliance frameworks (e.g., SOC 2, ISO 27001). (Good to have)
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What We Offer:Job Title : Laravel Developer Job Location : Remote Location : Gandhinagar Schedule & Shift : 2 PM to 11 PM IST - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Design, develop, and maintain robust and scalable web applications using the Laravel framework.
- Write clean, maintainable, and efficient PHP code with a focus on performance.
- Build and maintain relational databases using MySQL and optimize queries for performance.
- Develop frontend interfaces using JavaScript and frameworks such as Vue.js, React, or Angular (knowledge of any frontend framework is a plus).
- Troubleshoot and debug issues across both the frontend and backend.
- Ensure cross-platform optimization for mobile and desktop browsers.
- Collaborate with product managers, UI/UX designers, and other developers to deliver high-quality software solutions.
- Participate in code reviews and ensure adherence to best practices.
- Provide mentorship and guidance to junior developers as needed.
- Stay updated on the latest industry trends and technologies to improve application performance and efficiency.
- Work efficiently in a remote, distributed team environment and communicate effectively in English.
- 2+ years of professional experience in software development.
- Strong proficiency in Core PHP.
- 2+ years of experience with Laravel.
- Solid experience with MySQL, including database design, query optimization, and working with large datasets.
- Knowledge of JavaScript and proficiency in working with at least one modern frontend framework (Vue.js, React, Angular).
- Good understanding of RESTful APIs and third-party integrations.
- Familiarity with version control tools like Git.
- Excellent problem-solving skills and the ability to debug and optimize code effectively.
- Strong communication skills in English (both written and spoken).
- Ability to work independently and in a team, with excellent time-management skills.
- Linux experience is a plus (Good to have).
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What We Offer:Job Title : Business Analyst (Demo Engineering) Job Location : Remote Department : Medallia Location : Gandhinagar - Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Work with senior team members to carry out customer implementations and program enhancements.
- Participate in the implementation design, setup, and review processes
- Identify improvements to our feedback products and processes
- Utilize Client software knowledge for testing customized software solutions
- Build long-standing customer relationships by improving customer feedback programs
- Provide support to client meetings by leveraging in-depth Client system capabilities
- Work with client teams in resolving technical/system-related inquiries
- Provide quality assurance support when providing features to clients
- Provide client support when analyzing large sets of data
- Excellent analytical skills (including Microsoft Excel) and attention to detail
- Strong written, oral communication and presentation skills
- Bachelor’s / Master’s degree in Computer Application (B.Sc. IT, M.Sc. IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
- Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
- ETL Experience / MEC Pre-processor building
- Experience working with customer IT teams for setting up data transfer API calls / SFTP transfers
- Any experience in working with Audio / Speech / Speech to text (in or outside Medallia)
- Implementation experience (not just servicing), if you have Medallia experience
- Customer facing Experience
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What We Offer:Job Title : Web Designer Job Location : Remote Department : Global Development Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
- Partner with diverse teams and customers to transform insights into user-friendly products.
- Identify opportunities to improve existing products and develop new ones that meet market needs.
- Stay on top of industry trends to ensure your designs are cutting-edge.
- Foster open communication and collaborate effectively within the design team.
- Analyze and synthesize user research findings, translating complex user experiences into actionable insights and identifying core problems to solve.
- Partner with engineers to suggest improvements for products and workflows.
- Champion your design vision and persuasively present ideas to stakeholders.
- Convey information effectively through prototypes and visual presentations.
- Test and validate user experience hypotheses through usability testing involving wireframes, prototypes, and the final product. Participate in design critique sessions.
- 4-6 years of hands-on experience in UX designing and front-end development.
- Bachelor’s degree or above in computer science or equivalent area.
- Must have experience in UX designing ERP/CRM or SaaS products.
- Must have experience in front end development using HTML/CSS/JS
- Preferred knowledge in LMS.
- Strong portfolio of work demonstrating Design Thinking, design process, and solutions for web and mobile applications.
- Should have a proven track record across all design stages (user research, wireframing, prototyping, visual & interaction design, usability testing).
- Knowledge of CSS-in-JS libraries (Styled Components/Emotion/CSS Modules)
- Intermediate to advanced experience with Angular and a similar front end frame is required.
- React js basics are preferred
- Experience with version control systems, preferably GIT.
- Possesses an uncanny ability to understand user needs, both explicit and implicit.
- Has a keen eye for detail and a commitment to quality.
- Thrives in a collaborative environment and excels at teaming up with diverse groups.
- Can gather, analyze, and interpret both qualitative and quantitative data.
- Showcases a strong understanding of client objectives through a compelling portfolio.
- Communicates effectively and persuasively, advocating for design concepts.
- Approaches design with a "never settle" attitude, constantly seeking ways to innovate.
- Tackles problems creatively and brings a dynamic personality that engages various audiences.
- Experience of software tools for design, production, and implementation, such as Figma, Sketch, Adobe Creative Cloud applications.
- Supports product engineers and stays up to date on industry trends to recommend new tools and technologies.
- Knowledge of common UI frameworks and front-end technologies will add an advantage
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What We Offer:Job Title : Social Media Marketing Specialist Job Location : Remote Department : Global Development Location : Gandhinagar - Competitive compensation package
- Performance-based incentives
- Comprehensive benefits, including health insurance, tuition reimbursement, and paid time off
- Opportunities for professional growth and career advancement
- Collaborative and inclusive work environment
- Exposure to cutting-edge technologies and industry best practices
- Develop and execute strategic event marketing plans for industry conferences and trade shows.
- Oversee event promotion across multiple channels, including social media, email campaigns, and targeted advertising.
- Craft and implement effective recruitment marketing campaigns to attract top-tier talent for open positions.
- Formulate employer branding strategies and optimize job postings for maximum reach and visibility.
- Leverage social media recruitment tactics and other digital channels for talent acquisition.
- Spearhead podcast promotion and distribution efforts across various platforms, including social media, email, and podcast directories.
- Prepare thorough marketing reports, analyzing campaign performance metrics, return on investment, and providing data-driven insights and recommendations for optimization.
- Conduct in-depth research on competitors and market trends to identify opportunities, threats, and inform marketing strategies.
- Bachelor's degree in Marketing, Communications, or a related field is preferred
- Minimum of 1-3 years of experience in a marketing role, preferably in the technology or professional services industry
- Proven track record in developing and executing successful marketing campaigns across various channels
- Strong understanding of digital marketing tactics, including social media, email marketing, content marketing, and paid advertising
- Analytical and data-driven mindset with the ability to measure and report on campaign performance
- Excellent verbal and written communication skills are a must
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Job Title : Business Analyst (Techno-Functional) Job Location : Remote Department : Medallia Location : Gandhinagar Visit us: https://www.etechtechnologysolutions.com/
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- Work with senior team members to carry out customer implementations and program enhancements
- Participate in the implementation design, setup, and review processes
- Identify improvements to our feedback products and processes
- Utilize Client software knowledge for testing customized software solutions
- Build long-standing customer relationships by improving customer feedback programs
- Provide support to client meetings by leveraging in-depth Client system capabilities
- Work with client teams in resolving technical/system related inquiries
- Provide quality assurance support when providing features to clients
- Provide client support when analyzing large sets of data
What We Expect You to Have:
- Excellent analytical skills (including Microsoft Excel) and attention to detail
- Strong written, oral communication and presentation skills
- Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
- Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
- 1-3 years of Experience in management consulting, IT consulting, market research, and/or enterprise software client.
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Visit us: www.etechgs.com What We Offer:Job Title : Technical Support Analyst Job Location : Remote Department : Medallia Location : Gandhinagar - Canteen Subsidy
- Night Shift allowance as per process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Rewards & Recognition
- Internal movement through IJP
- Solves Problems with Efficiency - Skilled at analyzing problems, determining the root cause(s), and finding the optimal resolution. Collaborates, Decision Quality, Nimble learning, and Manages Ambiguity.
- Has a Bias for Action - Prioritizes work, sets deadlines, and delivers results. Action Oriented, Drives results, Ensures accountability, Plans and Aligns.
- Continuous Improvement and Innovation - Proactively find opportunities for improvement; appropriately leverages technology, and optimizes processes to improve organizational performance. Tech Savvy, Being Resilient, Optimizes Work Processes, Cultivates Innovation.
- Enables the Success of Others - Find value in helping others succeed. Effectively leverage their knowledge and experience to multiply the impact of those around them. Customer Focus, Interpersonal Savvy, Manages complexity, Strategic Mindset.
- Bachelor’s degree or equivalent work experience.
- Good understanding of JavaScript, XML, HTML, and CSS.
- Knowledge of SaaS technologies and platforms
- Experience with the client platform and Salesforce Service Cloud is a plus.
- 3 + year(s) of experience working in a Salesforce Case Management tool, technical, support, or customer service-focused environment.
- Excellent verbal and written communication skills in English.
- Team player who can lead and make decisions in difficult and ambiguous situations.
- Experience working in a startup environment.
- Able to respond to on-call notifications within 30 minutes to support high-severity incident management, including on weekends & holidays, as part of a rotating on-call schedule.
- Able to complete the Personal Identity Verification (PIV) background approval process. [US employees only]
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WHAT WE OFFER:Job Title : Dot Net Developer Job Location : Remote Department : ETS Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Design, develop, and maintain web applications using .NET Core, ASP.NET MVC, and Web API.
- Collaborate with cross-functional teams to gather and analyze requirements.
- Write clean, scalable, and efficient code.
- Develop client-side functionality using JavaScript and jQuery.
- Optimize applications for maximum speed and scalability.
- Work with SQL Server to design and maintain complex databases and write efficient queries.
- Troubleshoot and resolve software defects and issues.
- Participate in code reviews, unit testing, and deployment activities.
- Ensure the performance, quality, and responsiveness of applications.
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 4+ years of professional experience in .NET development.
- Strong knowledge of .NET Core, ASP.NET MVC, and Web API.
- Proficiency in JavaScript and jQuery.
- Solid experience with SQL Server, including writing stored procedures, functions, and optimizing queries.
- Experience with version control tools like Git.
- Ability to work independently and as part of a remote team.
- Excellent communication and problem-solving skills.
- Comfortable working in rotational shifts (US & UK time zones).
- Familiarity with Agile/Scrum methodologies.
- Experience in deploying applications to cloud environments (Azure/AWS) is a plus
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Job Title : Reporting Analyst (DA) Job Location : Remote Location : Gandhinagar Schedule & Shift : 4 PM IST to 1 AM IST What We Offer:
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- Coordinate across teams and departments to streamline/automate processes and ensure seamless service delivery.
- Analyze call center data (voice, chat, email) to identify trends, patterns, and areas for improvement across campaigns.
- Create compelling data visualizations to communicate findings to both technical and non-technical audiences.
- Translate complex data sets into actionable recommendations for the operations team, providing clear action items.
- Develop comprehensive dashboards to provide insights for stakeholders.
- Conduct proactive and on-demand analysis, recommending solutions for performance improvement.
- Coach team members and leaders to enhance their leadership and technical skills.
- Maintain SOPs and documentation processes, ensuring accuracy and consistency.
We Expect You To Have:
- 2+ years of experience in BPO/Call center reporting, with strong Data analysis skills.
- Technical skills in SQL or DBA tools (ability to read and understand code), advanced Excel (Power Query, Power Pivot), and experience with BI/ETL tools (e.g., Talend).
- Having knowledge of any BI tools and AI technology.
- Proven ability to identify opportunities for optimization, automation, and process improvement in reporting.
- Strong leadership skills with the ability to manage deliverables accurately and on time.
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Job Title : Lead PHP Developer Job Location : Remote Department : Etech Technology Solutions (ETS) Location : Gandhinagar Schedule & Shift : 2:00 PM to 11:00 PM IST Visit us: https://www.etechtechnologysolutions.com/
What We Offer:
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Lead the design and development of robust web applications and supporting technologies.
- Architect and manage secure, efficient, and scalable MySQL database structures.
- Troubleshoot and resolve complex technical issues across the backend, frontend, and server environments.
- Optimize application performance, including database queries, code efficiency, and server configurations.
- Provide technical mentorship and support to development team members; conduct code reviews to ensure quality and maintainability.
- Develop and maintain reusable, modular, and well-documented code across multiple projects.
- Manage and maintain Linux-based server environments, including Apache and Nginx configurations.
- Implement and enforce security best practices across applications, including input validation, data sanitization, and secure coding techniques.
- Deliver innovative and practical solutions aligned with client and business requirements.
- Stay up to date with the latest technologies, tools, and development frameworks; evaluate and recommend adoption as needed.
- Collaborate effectively with project managers, designers, and cross-functional teams to ensure timely and successful project delivery.
What We Expect You To Have:
- 5+ years of experience with PHP development, including Core PHP and Laravel.
- Strong knowledge of MySQL, including complex queries and performance optimization.
- Experience with JavaScript/jQuery for dynamic web interfaces.
- Strong focus on application security and understanding of common vulnerabilities.
- Experience with performance tuning techniques (caching, database indexing, load handling).
- Ability to work independently on diverse PHP projects and manage multiple priorities.
- Excellent communication skills and a proactive, problem-solving mindset.
- Familiarity with Git and version control workflows.
- Experience RESTful APIs and integrations.
- Understanding DevOps practices or cloud platforms (e.g., AWS, Digital Ocean).
- Familiarity with version control tools like Git.
- Excellent problem-solving skills and the ability to debug and optimize code effectively.
- Strong communication skills in English (both written and spoken).
- Ability to work independently and in a team, with excellent time-management skills.
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Why Join Etech?
Etech is an equal opportunity employer. The team comprises of people with many diverse work and life experiences. Etech offers career opportunities for those looking to develop and enhance life skills. Some of these include the ability to communicate effectively, build trust, and function in a team environment.
The nature of Etech’s business, which is about people communicating with people, ensures the ongoing development of the portable “skills for life”. Etech cares about your career growth because we know that our employees are our most valuable asset.
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The Etech Teamwork Journey
“I’ve learned to be an effective leader,
who’s able to coach and develop
agents to meet the required Goals.
Alongside this, I love that recognition
is given for every accomplishment.”
Jody Watson
Operation Intern
“I’ve advanced from a Customer
Service Rep to a Vice President at
Etech.
I’m so thankful for my mentors
who helped me get here.”
Patrick Reynolds
VP Partners Strategy
My journey at Etech began Sep
tember 2005. I’ve learned pa
tience, adaptability, persistence,
how to rely on my co-workers, and
valuing what everyone brings to
the table.
