Find Your Dream Job With Etech
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Job Title : Customer Service Representative Job Location : Work From Office Pay Grade : $12.50/hr Location : Nacogdoches - A customer service position that is not sales driven
- A career that offers development opportunities
- Paid training program
- Comprehensive benefits, paid time off, vision, dental, health, 401K
- Advancement opportunities
- Casual dress code
- Support all incoming phone calls by providing compassionate assistance
- Assist clients with annuities
- High school diploma or equivalent
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $16-$17 per hour + Bonuses Location : San Antonio Schedule & Shift : Multiple shifts available Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
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Job Title : Inbound Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $16.00/hr Location : Dallas What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- Manage large amounts of incoming calls
- Handle sensitive customer information
- Resolve possible data breaches on behalf of our customers
- Responsible for highly sensitive information
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
What We Expect You to Have:
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or GED
- Great job tenure
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $14 - $15 per hour + Bonuses Location : Rusk Schedule & Shift : AM Shift Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $14 - $15 per hour + Bonuses Location : Lufkin Schedule & Shift : Multiple shifts available Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
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Job Title : Inbound Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $16.00/hr Location : Palm Beach What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- Manage large amounts of incoming calls
- Handle sensitive customer information
- Resolve possible data breaches on behalf of our customers
- Responsible for highly sensitive information
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
What We Expect You to Have:
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or GED
- Great job tenure
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Job Title : Assistant Trainer Job Location : Work From Office Location : Montego Bay What We Offer:
- Tuition Reimbursement
- Employee Referral Program
- Health and Life Insurance Benefit
- Free Shuttle Service from office to the center of Montego Bay
- Leadership Program
- Paid Training
- Career Advancement Program
- Bonuses and incentives based on campaign
- Monthly Rewards and Recognition
- Opportunity to participate in Monthly Give Back Initiatives for the Community
What You’ll Be Doing:
- Training is more than just knowledge transfer; it’s about equipping trainees to be self sufficient agents who will guide customers to solutions.
- You desire a fun atmosphere that promotes interactive learning.
- Leading a training class is about creating a fun, engaging environment in which learning can flourish.
- You enjoy helping others succeed!
- Your classes should be so productive and enjoyable that your trainees are excited to
- embark on their new careers.
- You don’t sweat the small stuff, but you pay attention to it.
- Assistant Trainers have to be detail-oriented as they lead groups of 20 or more trainees, but they also understand bumps in the road will happen.
- You love to learn and constantly improve yourself.
- We believe in consistent development of members of our team. Every day you come to
- work should be a chance to learn. We want employees that desire to better themselves and proactively work to do so.
- Attitude over education.
- While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!
- There’s no I in Team.
- Even though Assistant Trainers have to be able to lead classes on their own, most of their time spent out of the classroom is collaborating with others and sharing what works!
- Be a reason to stay.
- We believe that employees don’t leave their jobs; they leave their managers. As a
- Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
- Recap with style.
- Everyone wants to know how the current training class is doing, but they can’t spend every moment seeing what’s going on. This means it is up to the Assistant Trainer to send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
- You can lead with humility.
- An Assistant Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
- Coaching is second nature.
- Developing agents should be a passion that is shown everyday through the use of the
- Coaching Tactics.
- You aren’t afraid to ask the tough questions.
- It is up to the Assistant Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
- Be able to write what you teach.
- On occasion Assistant Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other trainers.
- You enjoy being known as the expert.
- Assistant Trainers are expected to be subject matter experts on not only the products of their campaigns, but the systems, processes, promotions, etc as well. When someone has a question, they should be able to ask you!
- You bring solutions, not problems.
- An Assistant Trainer is consistently willing to offer and implement creative solutions.
- Instead of focusing on the problem, they work to fix it!
- You lead by example.
- Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do.
What We Expect You To Have:
- Bachelor’s degree from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience
- Ability to: Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance and coach and develop team members as needed; develop and maintain relationships with peers across departments.
- Knowledge of: Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
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Job Title : English/Spanish Bilingual Customer Service Representatives Job Location : Work From Office Department : Operations Location : Montego Bay Schedule & Shift : Mixed Shifts What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- Dental, Health, and Vision insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
What You’ll Be Doing:
- Handles customer inquiries via inbound calls
- Builds and maintains business relationships with clients by providing prompt and accurate services to promote customer loyalty
- Manages and resolves customer complaints; escalates to Management when necessary
- Provides customers with easily understood answers to product and service information depending on customer situation
- Identifies and escalates priority issues by asking probing questions and using the Knowledge base software
- Routes customer requests to appropriate resource
- Handles all calls according to existing guidelines, and meets department requirements for phone time availability and call quality metrics
- Documents all call information according to existing guidelines.
What We Expect You To Have:
- High school Diploma OR a minimum of 3/4 CXC Subjects including English.
- A minimum of 6 months to 1 year of customer service along with technical experience in a call center setting.
- Spanish speaking is a must.
- The ability to type 25 WPM or more.
- Communication (written and verbal): Strives to speak both English and Spanish, and write clearly and succinctly in a variety of settings; can get messages across to have the desired effect. Strives for closed-loop communication by proactively anticipating “the next question”.
- Listening Practices: Attentive and active listening; has the patience to hear people out and can accurately restate the opinion of others.
- Problem analysis and problem-solving: Takes time to properly define the problem and demonstrates patience. Looks beyond the obvious and doesn’t stop at the first answer. Asks others for input.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
- Quality Focus: This means having a high level of commitment to not only doing your job but doing it well. Knowing all the ins and outs of our products/services, down to the last detail, means you’ll be able to provide your customers with the most comprehensive and efficient solutions possible.
- Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
- Accountability: Complete the tasks assigned, perform the duties required by the position and be present for proper shifts in order to fulfill or further the goals of the organization.
- Ability to give full attention to what other people are saying and to actively look for ways to help people
- Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions
- Expected working knowledge of a PC (internet browser, remote desktop access, etc.), be able to use more than one screen.
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Location : Montego Bay What We Offer:- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- Dental, Health, and Vision insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
What You’ll Be Doing:- Handles customer inquiries via inbound calls
- Builds and maintains business relationships with clients by providing prompt and accurate services to promote customer loyalty
- Manages and resolves customer complaints; escalates to Management when necessary
- Provides customers with easily understood answers to product and service information depending on customer situation
- Identifies and escalates priority issues by asking probing questions and using the Knowledge base software
- Routes customer requests to appropriate resource
- Handles all calls according to existing guidelines, and meets department requirements for phone time availability and call quality metrics
- Documents all call information according to existing guidelines.
What We Expect You to Have:- High school Diploma OR a minimum of 3/4 CXC Subjects including English.
- The ability to type 25 WPM or more.
- A minimum of 6 months to 1 year of customer service along with technical experience in a call center setting.
- Ability to give full attention to what other people are saying and to actively look for ways to help people
- Communication (written and verbal): Strives to speak both English and Spanish, and write clearly and succinctly in a variety of settings; can get messages across to have the desired effect. Strives for closed-loop communication by proactively anticipating “the next question”.
- Listening Practices: Attentive and active listening; has the patience to hear people out and can accurately restate the opinion of others.
- Problem analysis and problem-solving: Takes time to properly define the problem and demonstrates patience. Looks beyond the obvious and doesn’t stop at the first answer. Asks others for input.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
- Quality Focus: This means having a high level of commitment to not only doing your job but doing it well. Knowing all the ins and outs of our products/services, down to the last detail, means you’ll be able to provide your customers with the most comprehensive and efficient solutions possible.
- Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
- Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions
- Expected working knowledge of a PC (internet browser, remote desktop access, etc.), be able to use more than one screen.
- Knowledge of administration and clerical processes
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Job Title : Call Center Data Analyst Job Location : Work From Office Department : Global Development Location : Gandhinagar Hours : 1:00/1:30 PM to 10:00/10:30 PM - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Coordinate across teams and departments to streamline/automate processes and ensure seamless service delivery.
- Analyze call center data (voice, chat, email) to identify trends, patterns, and areas for improvement across campaigns.
- Create compelling data visualizations to communicate findings to both technical and non-technical audiences.
- Translate complex data sets into actionable recommendations for the operations team, providing clear action items.
- Develop comprehensive dashboards to provide insights for stakeholders.
- Conduct proactive and on-demand analysis, recommending solutions for performance improvement.
- Coach team members and leaders to enhance their leadership and technical skills.
- Maintain SOPs and documentation processes, ensuring accuracy and consistency.
- 5+ years of experience in BPO/Call center reporting, with strong Data analysis skills.
- Technical skills in SQL or DBA tools (ability to read and understand code), advanced Excel (Power Query, Power Pivot), and experience with BI/ETL tools (e.g., Talend).
- Proven ability to identify opportunities for optimization, automation, and process improvement in reporting.
- Strong leadership skills with the ability to manage deliverables accurately and on time.
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Job Title : SEO Specialist Job Location : Work From Office Department : Global Development Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Identify and secure high-quality backlinks through outreach and relationship building.
- Disavow toxic links and manage the overall link profile.
- Collaborate with developers to resolve technical SEO issues and implement on-page optimizations.
- Identify and resolve SEO errors using tools such as SEMrush.
- Manage business listings to ensure accuracy and consistency across the web.
- Collaborate with the Content Team to plan and produce SEO-optimized content.
- Develop and execute comprehensive website SEO strategies.
- Prepare and deliver regular reports on SEO performance and KPIs.
- Analyze data to inform strategy and optimize SEO efforts.
- Proven SEO experience: 2+ years of hands-on experience in SEO.
- Strong understanding of technical SEO, including website architecture, crawling, and indexing.
- Expertise in link building strategies and best practices.
- Proficiency in using SEO tools such as SEMrush, Google Search Console, and Google Analytics.
- Strong analytical skills with the ability to interpret data and identify trends.
- Excellent communication and collaboration skills for working with cross-functional teams.
- Experience with content marketing principles and SEO content optimization.
- Ability to create and interpret SEO reports.
- Strong project management and time management abilities.
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Job Title : Implementation Manager Job Location : Work From Office Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transport Allowance
- Canteen subsidy
- Night shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards and Recognition
What You'll Be Doing:
- Manage Onboarding/Free Trial implementations - Ensuring all steps are completed, and customers are seeing value as quickly as possible.
- Work with customers to help create content, adapt their training plans, help deploy the organization solution, and ensure that we deliver proven results.
- Hold training for clients using organization, customized for their needs and implementation types.
- Track, report on, and solve issues with onboarding and trial customers, owning their success.
- Follow organization processes and tracking internally to report on progress and share learnings
- Manage internal calendars for implementation, scheduling with clients and keeping internal teams tracking towards completion.
What We Expect You To Have:
- Native or Bilingual Business level English.
- 1+ years Project Management experience.
- 1+ years customer facing experience – Sales, Sales Engineering, Account Management or CSM Preferred.
- 1+ years training experience – facilitating, creating and organizing.
- Successfully managed multiple clients facing projects at once.
- Technically Savvy, can explain concepts like SSO, Generative AI, and APIs.
- Has training experience with software.
- Strong and concise communicator – written and verbal.
- Thrives on customer interaction and providing customized recommendations.
- Instructional design background a plus – Being able suggest changes and best practices to training and coaching content and processes.
- Call center exposure and experience a plus.
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Job Title : Customer Service Representative (Spanish Language) Job Location : Work From Office Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Should have a go-getter attitude in assisting the customers.
- Will be responsible for providing satisfactory customer service and Level-1 troubleshooting.
- Ensure customers’ issues are attended and all their concerns are resolved immediately.
- Ensure customer's confidential information is adequately protected and only used for official purposes.
- Communicate with current and existing customers using Internet and different software to give information and answer questions regarding current promotions and offers.
- Follow up with customers to assure satisfaction, respond to queries, and resolve problems.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
- Qualification: Graduate
- Experience: Fresher/ Experienced
- Aware of Spanish culture.
- Handling calls in Spanish and English language.
- Comfortable working in night shifts and 24*7 work environment.
- Should have excellent communication skills in English and Spanish language (verbal & written).
- Open to Work From Office.
- B1/B2 level certification will be an added advantage.
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Job Title : Business Development Executive Job Location : Work From Office Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Identify potential clients through LinkedIn, cold calling, email campaigns, and other online channels.
- Research and analyze market trends to discover new business opportunities in the BPO, call center, and IT service sectors.
- Build and manage a pipeline of high-quality leads.
- Observe RFI, RFP/RFQ closely in order to generate and procure new businesses. Responding to the RFIs and the RFPs.
- Preparing various presentations and should regularly attend client meetings.
- Leverage LinkedIn Sales Navigator and other tools to identify key decision-makers and build connections with prospects.
- Execute targeted LinkedIn outreach campaigns and follow up with personalized messages.
- Initiate outbound calls to potential clients to introduce the company’s services, schedule meetings, and qualify leads.
- Conduct needs assessments and provide tailored service recommendations to prospects.
- Develop and maintain strong relationships with leads through consistent follow-up, personalized engagement, and value-driven communication.
- Work closely with the sales team to transition qualified leads for further engagement and conversion.
- Conduct thorough market research to understand client needs, industry trends, and the competitive landscape.
- Provide insights to the sales and marketing teams to enhance service offerings and positioning strategies.
- Track and report on key metrics such as lead volume, conversion rates, and outreach effectiveness.
- Maintain accurate and up-to-date records of all interactions in CRM systems.
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2-4 years of experience in B2B lead generation, specifically targeting the US market, with a focus on call center services, quality assurance, or custom software development.
- Proven ability to generate and manage high-quality leads for US-based B2B clients using LinkedIn, cold calling, and other outreach methods.
- Strong understanding of US market trends, B2B buyer behavior, and competitive analysis within the IT services or BPO sectors.
- Expertise in developing tailored lead generation strategies and nurturing relationships to transition qualified leads for conversion.
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven track record of generating high-quality leads and meeting sales targets.
- Proven experience in lead generation and business development in the BPO, call center, or IT services industries.
- Strong knowledge of LinkedIn outreach strategies and cold calling techniques.
- Excellent communication and interpersonal skills.
- Ability to work independently, manage multiple tasks, and meet deadlines.
- Proficient in using CRM tools, LinkedIn Sales Navigator, and other lead generation platforms.
- Strong analytical skills with a strategic mindset.
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Job Title : Client Support Associate Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- As a Client Support Associate, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e., "first call resolution"), and prevent future issues whenever possible by educating our Clients and reviewing their accounts. You will oversee all problems to resolution, even when delegated to other teams.
- You will provide engaging, responsive, timely telephone and email support to Consumer Clients, Sales, and other internal team members. You will be the point of contact for the Consumer and/or Sales team member as you keep them informed of the status of open issues while actively working to troubleshoot and resolve them. You will play a role in retention as you communicate collaboratively with Sales to address any Consumer issues.
- Client Support Associate must maintain a strong understanding of the products and services of Autotrader. Adhere to all policies, procedures, and guidelines. Understand the organization (departments, personnel, and their responsibilities). Develop or improve on internal systems knowledge.
- Being a Client Support Associate, you will need to be flexible as you adjust to changing duties and responsibilities as the department and the company evolve. Additional projects, assignments or responsibilities may be assigned in order to assist the department/company meet their objectives and providing the Ultimate Service to our Clients.
- High secondary or 10+2 diploma with 3 years’ experience in a related field; OR any stream graduate degree with 1 year of experience.
- Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
- Strong understanding of business operations (spreadsheets, trends, data)
- Be Flexible in working hours which is a must.
- Excellent oral and written communication skills;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
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Job Title : Senior/Lead Database Developer Job Location : Work From Office Department : Etech Insights Location : Gandhinagar Schedule & Shift : 5:30 PM to 2:30 AM || 6:30 PM to 3:30 AM - Design, develop, and maintain robust SQL Server databases to support various applications.
- Develop and implement ETL processes to ensure efficient data integration and transformation.
- Develop ETL job to sync production data to Data warehouse for near real time reporting using Talend Open Studio for Big Data.
- Design and develop APIs for seamless data exchange between systems.
- Manage and optimize database performance, ensuring data integrity and security.
- Collaborate with cross-functional teams to gather requirements and deliver database solutions that meet business needs.
- Provide technical expertise in MongoDB and contribute to NoSQL database solutions as required.
- Utilize AWS services to support database infrastructure and cloud-based solutions.
- Perform database troubleshooting, debugging, and optimization.
- Stay updated with the latest industry trends and best practices in database development.
- Bachelor's degree in computer science, Information Technology, or a related field.
- 8+ years of hands-on experience with SQL Server, including database design, development, and performance tuning.
- Strong experience with ETL tools-Talend Open Studio and processes.
- Proficient in API development and integration.
- Good knowledge of MongoDB and experience with NoSQL databases.
- Experience with AWS services and cloud infrastructure.
- Strong problem-solving skills and attention to detail.
- Excellent communication and teamwork skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Experience with data warehousing and data lakes.
- Knowledge of additional cloud platforms (e.g., Azure, Google Cloud).
- Familiarity with Agile methodologies.
- Experience in managing remote and distributed teams.
- Strong organizational skills and attention to detail.
- Must to have Contact center domain projects experience
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Job Title : Assistant Insight Leader – Speech Analytics Job Location : Work From Office Department : Etech Insights Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Will initiate launching of audit process for new campaigns as assigned by Project Leader/Account Leader
- Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met
- Understand the SLA of the campaigns in the terms of QA support and ensure that those are met.
- Design Audit Forms, get it approved by Ops and Client and place it online in QEval
- Initiate MI/BI studies as and when required
- Take initiatives for process improvement
- Will possess overall knowledge of all the campaigns audited by EI
- Periodically monitor utilization, audit accuracy etc of the QA team
- Help in setting up calibrations and provide all assistance to QA Lead Interns/Asst. QA Leads in maintaining a smooth calibration process
- Maintain minimum 95% schedule adherence of self and the team
- Will act as role model for Leaders and Team Members of internal and external departments
- Must be accessible, available and flexible with shift timings
- Have an open attitude and avoid discounting, dismissing, or minimizing questions
- Maintain personal and professional boundaries, but avoid being distant or unapproachable
- Always lead by example
- Adhere to the policies and procedures of Etech
- Provide excellence when communicating with customers (internal and external)
- Be flexible in an environment by championing and embracing change
- Create a spirit of mutual learning, trust and respect
- Data Analysis: Capability to analyse performance data and derive actionable insights.
- Reporting: Skill in creating and interpreting reports on contact canter performance.
- KPI Management: Understanding and managing key performance indicators (KPIs) to drive team performance.
- Training Programs: Designing and implementing effective training programs for new hires and existing staff.
- Crisis Management: Handling unexpected situations calmly and effectively
What We Expect You to Have:
- Graduate or equivalent experience in BPO call monitoring and auditing
- Must have minimum 3-4 years of experience in speech analytics
- Good technical knowledge needed. Should be aware about API, Metadata, Queries, Python language etc
- Must have worked as a leader
- Should be well versed with PPT and Advanced excel.
- Interpersonal skills & ability to influence
- Excellent written & verbal Communication skills including client interactions
- Planning and organisational skills
- Well organised and structure approach to work Ability to work to deadlines and targets
-
Job Title : QA Lead – Speech Analytics Job Location : Work From Office Department : Etech Insights Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Will initiate launching of audit process for new campaigns as assigned by Project Leader/Account Leader
- Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met
- Understand the SLA of the campaigns in the terms of QA support and ensure that those are met.
- Design Audit Forms, get it approved by Ops and Client and place it online in QEval
- Initiate MI/BI studies as and when required
- Take initiatives for process improvement
- Will possess overall knowledge of all the campaigns audited by EI
- Periodically monitor utilization, audit accuracy etc of the QA team
- Help in setting up calibrations and provide all assistance to QA Lead Interns/Asst. QA Leads in maintaining a smooth calibration process
- Maintain minimum 95% schedule adherence of self and the team
- Will act as role model for Leaders and Team Members of internal and external departments
- Must be accessible, available and flexible with shift timings
- Have an open attitude and avoid discounting, dismissing, or minimizing questions
- Maintain personal and professional boundaries, but avoid being distant or unapproachable
- Always lead by example
- Adhere to the policies and procedures of Etech
- Provide excellence when communicating with customers (internal and external)
- Be flexible in an environment by championing and embracing change
- Create a spirit of mutual learning, trust and respect
- Data Analysis: Capability to analyse performance data and derive actionable insights.
- Reporting: Skill in creating and interpreting reports on contact canter performance.
- KPI Management: Understanding and managing key performance indicators (KPIs) to drive team performance.
- Training Programs: Designing and implementing effective training programs for new hires and existing staff.
- Crisis Management: Handling unexpected situations calmly and effectively.
What We Expect You to Have:
- Graduate or equivalent experience in BPO call monitoring and auditing
- Must have minimum 2-3 experience in speech analytics
- Good technical knowledge needed. Should be aware about API, Metadata, Queries, Python language etc
- Must have worked as a leader
- Should be well versed with PPT and Advanced excel.
- Interpersonal skills & ability to influence
- Excellent written & verbal Communication skills including client interactions
- Planning and organisational skills
- Well organised and structure approach to work Ability to work to deadlines and targets
-
Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
- Respond to multiple calls or emails; gather and verify required information as appropriate.
- Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
- Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
- Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You to Have:
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
- Be Flexible in working hours which is a must.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills with superior typing speed;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
-
Job Title : Voice and Accent Trainer Job Location : Work From Office Department : Training and Development Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Presents established and effective training methods, techniques, and ideas and coaches’ trainees.
- Presents established and effective Voice, Accent and Culture (US) training for all campaigns within Etech
- Coordinates and introduces presentations by internal or outside lecturers, motivational speakers, and sales or product specialists (including team leaders and HR manager) as needed.
- Administers and proctors Mastery test for topics trained.
- Trains and administers Internet access information and test for all applicable campaigns.
- Maintains Employee Change Forms for all agents who do not pass training.
- Reports on progress of trainees and personnel under guidance during training period.
- Assists in developing new training courses related to the respective process, on the floor training.
- Assists in supervision and coaching of new or existing agents on the Sales Floor as needed, and in the event that there are no training classes, acts as an Assistant Team Leader on a campaign assigned as needed.
- Ability to monitor calls and give constructive feedback based on the quality of the call.
- Maintains harmony among workers and resolves grievances.
- Maintains administrative records regarding training attendance records, current campaign and product information, Work Status report and compliancy records.
- In conjunction with Sr. Trainer and Assistant Training leader, issues written and oral warnings and or reprimands to agents for offenses as outlined in the employee handbook.
- Studies and develops skill in use of better teaching and training methods.
- Maintains database of billable hours worked for all agents in training, both ongoing and initial.
- Build strong relationships with Team Leader, and team members.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
- Train, supervise and evaluate class performance
- Evaluate trainee understanding and re-teach as necessary
- Multi-task and provide constructive feedback for the development of trainees and personnel
- Establish and maintain effective relationship with peers across departments
- Language, Accent, Soft skills, ability to relate the training with the trainees’ day today responsibilities
- Computer programs including Excel, Word, Power Point, Outlook
- Training and sales techniques
- Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
- Strong written and verbal communication skills (English), business communication and positive can-do attitude
-
Job Title : Tier-1 Support Specialist Job Location : Work From Office Department : Operations Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
- Proficient in handling basic trouble shooting queries related to telecommunication products.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of VOIP and telecommunication is a must.
- Experience in Operations Center, service industry or equivalent (We are looking for experienced candidates).
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.
-
Job Title : Quality Analyst Job Location : Work From Office Department : Etech Insights Location : Gandhinagar What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
- Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at agent, process and campaign level
- Provides necessary feedback to operations or clients to ensure critical compliance and behaviour issues are reported or escalated, including unethical actions
- Assist Leaders with improving customer interactions, sharing feedback on calibration calls and provide input for recommendations
- Assists with routine and ad hoc requests
- Supports projects and initiatives within the department
- Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information
- Sends data and reports to account stakeholders if needed
- Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change
What We Expect You To Have:
- Graduate or equivalent
- Minimum 1-year work experience; Quality experience is an added advantage
- Computer proficiency in MS Office
- Flexible in working hours is a must
- Good oral & written English skills and interpersonal communication skills
- Exceptional listening and analytical skills
- Ability to effectively organize, prioritize, multi-task and manage time
- Ability to work independently
- Excellent attention to detail
- Ability to exercise strict confidentiality in all matters
-
Job Title : Process Analyst Job Location : Work From Office Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
What We Expect You To Have:
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of record management procedures & processes (is a plus)
- Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English.
-
Job Title : IT Helpdesk Technician Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Gandhinagar What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Troubleshooting all information technology issues, including software, hardware, and networking
- Provision, deprovision, and audit access rights for all company resources
- Assist in the management of Active Directory information, ensuring accuracy and regular updates
- Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
- Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
- Follows up with end-users to ensure that inquiries are resolved within established SLAs
- Logs and tracks inquiries using a ticketing system while maintaining history records
- Documents and maintains workflows utilized in successful issue resolution
- Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
- Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
- May provide leadership and work guidance to less experienced personnel
- Mainly Tier 1, partly Tier 2 Support Level
- Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department
We Expect You To Have:
- Experience of networking fundamentals, mainly TCP/IP
- Windows and Mac OS hardware/software experience
- Microsoft Office knowledge, very knowledgeable with Excel in particular
- Active Directory management experience a plus, but not required.
- Virtual Machine deployment and management
- Wireless technologies and protocols know-how desirable
- VPN technologies (IPsec and SSL)
- Relevant technical certification is highly desirable
- Internal Help Desk Technician to provide phone, chat, email and direct IT support. Must be available some nights and weekends.
- Be a Team player
- Flexible attitude, reliable
- Network maps and document writing
- Customer-friendly demeanour
- Interpersonal skills for interacting with team members
- Good Communications skills
- Organization skills to balance and prioritize work
- Analytical and problem-solving skills
- Leadership skills to mentor and provide guidance to less experienced personnel
- Ability to work in a team environment
- Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, Network and middleware) in support of ongoing operations and projects.
- Manage incidents and requests for a defined technology environment
- Provide network specific technical expertise for the support of security network system.
-
Job Title : Online Chat Representative Job Location : Work From Office Department : Operations Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy.
- Secures and places orders with others for filling and arranges delivery date.
- Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order.
-
Job Title : Client Support Associate Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- As a Client Support Associate, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e., "first call resolution"), and prevent future issues whenever possible by educating our Clients and reviewing their accounts. You will oversee all problems to resolution, even when delegated to other teams.
- You will provide engaging, responsive, timely telephone and email support to Consumer Clients, Sales, and other internal team members. You will be the point of contact for the Consumer and/or Sales team member as you keep them informed of the status of open issues while actively working to troubleshoot and resolve them. You will play a role in retention as you communicate collaboratively with Sales to address any Consumer issues.
- Client Support Associate must maintain a strong understanding of the products and services of Autotrader. Adhere to all policies, procedures, and guidelines. Understand the organization (departments, personnel, and their responsibilities). Develop or improve on internal systems knowledge.
- Being a Client Support Associate, you will need to be flexible as you adjust to changing duties and responsibilities as the department and the company evolve. Additional projects, assignments or responsibilities may be assigned in order to assist the department/company meet their objectives and providing the Ultimate Service to our Clients.
- High secondary or 10+2 diploma with 3 years’ experience in a related field; OR any stream graduate degree with 1 year of experience.
- Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
- Strong understanding of business operations (spreadsheets, trends, data)
- Be Flexible in working hours which is a must.
- Excellent oral and written communication skills;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
-
Job Title : Assistant Training Leader Job Location : Work From Office Department : Training and Development Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- Plans, coordinates, and directs training and staff development programs for organization; Monitor training program effectiveness, manage budgets, and stay updated on training trends.
- Formulates training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
- Assess training program effectiveness, manage training budgets, and stay updated on training trends to ensure the organization’s training initiatives are aligned with business goals and employee development needs.
- Identify training needs, create training plans, and deploy effective training programs to improve employees’ skills, productivity, and quality of work.
- Trains assigned instructors and supervisory personnel in effective techniques for training, such as on-the-job training, sales techniques, management development, and adaptations to changes in policies, procedures, and technologies.
- Maintains records and prepares statistical reports to evaluate performance of instructors and monitor progress of trainees.
- Collaborate with various departments to ensure employees receive the necessary training to excel in their roles and contribute to the overall success of the company.
- Compiles data and analyzes past and current year training requirements to prepare budgets and justify funds requested.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
What We Expect You To Have:
- Proven work experience as a Training Manager for atleast 3 years
- Track record in designing and executing successful training programs
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
- Excellent communication and leadership skills
- Ability to plan, multi-task and manage time effectively
- Strong writing and record keeping ability for reports and training manuals
- Good computer and database skills
- Minimum any bachelor’s degree in education, human resources, or relevant field
- Flexible to work in any given shift based on the business requirement.
-
Job Title : Tier-1 Support Specialist Job Location : Work From Office Department : Operations Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Handle calls and chats with inquiries related to products and services offered.
- Respond to multiple inbound calls or chats; gather and verify required information as appropriate.
- Perform basic troubleshooting steps according to the situation and coordinate with other departments when needed.
- Gather all required information while working on customer’s reason to contact and create cases based on every interaction and follow-up with customers or other departments until issue is completely resolved and case is closed.
- Basic knowledge about different troubleshooting ideas about Computer.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
- Be Flexible in working hours which is a must.
- Have basic computer knowledge and ability to troubleshoot different situations.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
-
Job Title : Fraud Prevention Analyst Job Location : Work From Office Department : Etech Insights Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- This position is responsible for providing risk management on the sales/reservations side of our company
- Provide technology and fraud detection support with a core responsibility to include – analysing and managing network related fraud traffic, support for breach coordination (what/when/how, including customer impact) for fraud, legal, Corp. Security hand-off, daily and periodic monitoring, external and internal data requirements, data cleanliness and concurrency, reference sources of data to be used for customer and transactional behaviour modelling.
- Ensure data completeness, correctness and concurrency of data
- Assist in detecting, analysing and authenticating fraudulent transactions in a card-not-present environment
- Works closely with other Loss Prevention staff to identify fraud trends. Employee provides quality customer service to internal and external customers that meets and exceeds expectations
- 2+ years of experience in risk management
- 1-year Analytics/Data Analysis Experience
- Experience with eCommerce domain is preferred and applicant should have international travel and geographical knowledge.
- Understanding of end-to-end Reconciliation Control process for Merchant Operation.
- Identify the opportunities of revenue recovery
- Identify system level opportunities to improve Merchant Settlement processes and work with accounting teams for betterment of Settlement processes
- Excellent interpersonal, verbal and written skills
- Customer Service (Voice) experience is plus
- Process re-engineering and improvement
- Candidates have chargeback knowledge will be a value add
- Salesforce knowledge is an added advantage
- Ability to maintain performance in a rapid and ever-changing work environment
- Ability to learn quickly and make on-the-spot decisions with limited information
- Demonstrated ability to meet deadlines, complete important time sensitive tasks & adapt quickly to last minute changes
- Advanced level knowledge of Word, Outlook, Excel and Access Database. Experience in making reports and trackers.
- High School Diploma or GED Required/College Coursework preferred
-
Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
- Respond to multiple calls or emails; gather and verify required information as appropriate.
- Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
- Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
- Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You to Have:
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
- Be Flexible in working hours which is a must.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills with superior typing speed;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
-
Job Title : Process Analyst Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
What We Expect You To Have:
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of record management procedures & processes (is a plus)
- Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English.
-
Job Title : Customer Experience Specialist Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Prepare report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change .
What We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours which is a must
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
- The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order
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Job Title : Sr. Azure DevOps Architect Engineer Job Location : Remote Location : Gandhinagar Hours : 6 PM/ 7 PM - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Design & Implement: Architect and implement Azure-based solutions, including but not limited to VNet, VNet peering, and AKS.
- CI/CD Pipelines: Develop, maintain, and optimize CI/CD pipelines using Azure DevOps, Git, and other relevant tools.
- Infrastructure as Code: Utilize Terraform and ARM templates for IaC (Infrastructure as Code) to automate and manage infrastructure deployments.
- Container Management: Manage containerized applications using Helm Charts and Azure Kubernetes Service (AKS).
- Monitoring & Logging: Implement and manage monitoring solutions using Prometheus, Grafana, Azure Sentinel, and Splunk.
- Networking: Design and manage network configurations including VPCs, subnets, load balancing, and Azure Firewall.
- Deployment Automation: Automate deployment processes with Octopus Deploy and ensure seamless application releases.
- Security & Compliance: Implement security best practices and manage access controls using Azure Key Vault and other security tools.
- Database Management: Oversee database services, including Cosmos DB and RabbitMQ.
- Collaboration: Work closely with development, operations, and security teams to ensure alignment on requirements and best practices.
- Documentation & Training: Create and maintain comprehensive documentation and provide training and support to team members as needed.
- 5+ years of experience in Azure DevOps or a similar role, with a strong background in cloud infrastructure and CI/CD pipelines. Must have working experience in Designing/ Creating an Azure Architecture
- Azure DevOps Services and related tools
- Git, CI/CD pipeline management
- Azure Kubernetes Service (AKS) and Helm Charts
- Infrastructure as Code (Terraform, ARM templates)
- Networking (VPCs, subnets, load balancing, Azure Firewall)
- Monitoring tools (Prometheus, Grafana, Azure Sentinel, Splunk)
- Storage Accounts, Key Vault, and other Azure services
- Database management (Cosmos DB, RabbitMQ)
- Deployment automation (Octopus Deploy)
- Service meshes (Linkerd)
- Strong problem-solving abilities, effective communication skills, and the ability to work independently and as part of a team.
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Job Title : AI/ML Developer – Application Integration & Workflow Development Job Location : Remote Location : Gandhinagar What We Offer:- Remote job opportunity
- Internet allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Collaborate with the AI Research Scientist to implement and deploy AI models, particularly those developed for NLP, computer vision, and audio processing.
- Utilize AWS Sagemaker and developed model weights for efficient deployment.
- Understanding of how AI systems work to properly understand needed aspects for proper AI/ML implementation and experiementation.
- Properly construct needed inputs for model inference and handle model output to bridge between analysis and application use.
- Design and develop robust data workflows and automate processes for model deployment.
- Build repeatable procedures and processes for training, validation, and testing of models.
- Develop software components for integrating AI models into user-facing applications.
- Implement a system that allows for release cycles to update aspects of the AI/ML development cycle.
- A strong ability to work with data transformation needs to help provide access for model development.
- Understanding of how to optimize data transformations at scale.
- Document processes and collaborate closely with other AI team members to ensure smooth integration and deployment.
- Python: Advanced proficiency in Python, particularly for integrating AI models into applications, automating workflows, and handling data processing tasks.
- JavaScript/TypeScript: Proficiency in JavaScript or TypeScript for developing and integrating frontend components that interact with AI models.
- Software Development & Integration:
- API Development: Experience in developing RESTful APIs and microservices that enable AI models to interact with applications and other systems.
- Containerization & Orchestration: Proficiency in using Docker and Kubernetes for containerizing AI applications and managing scalable deployments.
- Frontend Integration: Ability to integrate AI models into frontend applications, ensuring smooth data flow and user interaction.
- Data Transformation & Processing: Strong understanding of data transformation techniques, including ETL processes, data normalization, and handling large-scale data in distributed systems.
- Database Management: Experience with both SǪL and NoSǪL databases, particularly in optimizing queries and data structures for AI/ML tasks.
- Data Pipeline Development: Ability to design and implement data pipelines that facilitate seamless data flow from raw data to model-ready datasets.
- Model Integration & Deployment: Proven experience in deploying AI models into production environments, ensuring that they are scalable, efficient, and reliable.
- Workflow Automation: Demonstrated ability in automating workflows for model training, validation, testing, and deployment, ensuring repeatability and consistency across development cycles.
- Software Development Lifecycle: Strong experience in the full software development lifecycle (SDLC), including requirements gathering, design, coding, testing, deployment, and maintenance.
- Cross-functional Collaboration: Experience working in cross-functional teams, including collaboration with data scientists, AI researchers, and software engineers to integrate AI solutions into production systems.
- Academic Ǫualifications: Bachelor’s degree in Computer Science, Software Engineering, or a related field. An advanced degree or relevant certifications in AI/ML or software development would be an advantage.
- Certifications: Relevant certifications in cloud computing (e.g., AWS Certified Solutions Architect), software development (e.g., Certified Kubernetes Administrator), or AI/ML (e.g., TensorFlow Developer) are a plus.
- Problem-Solving: Strong analytical skills with the ability to troubleshoot and resolve complex infrastructure and deployment issues in a timely manner.
- Collaboration: Ability to work closely with AI Team and developers to understand infrastructure needs and provide robust technical support.
- Documentation: Experience in creating clear, detailed documentation for infrastructure setups, deployment pipelines, and operational procedures to facilitate knowledge sharing and reproducibility.
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Job Title : Salesforce Developer Job Location : Remote Department : ETS - Medallia Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Partner with stakeholders and project managers to gather, document and develop new requirements into Salesforce.com design and implementation by translating business requirements into creative and effective technical solutions
- Develop in, Apex, JavaScript, Lightning Web Components, Aura Components and other technologies to build customized solutions that support business requirements and meet project objectives
- Communicate with project managers, and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment
- Configure, build and integrate Salesforce with other tools in the Support/Education Services Stack
- Identify opportunities for application optimization, redesign, or development within the platform to ensure compatibility with evolving project requirements
- Create and maintain standard operating procedure (SOP) and system architecture documentation.
- Guide best practices for deployment strategies, governance and development processes
- Embrace a dynamic and talented team that challenges each other to reach their full potential and are committed to career development and coaching
- Act as a promoter and driver of change in support of business process improvement.
- 2+ years of systems development experience (i.e. designing, developing and maintaining complex solutions using Apex, Lightning Web Components, JavaScript, Apex REST API, SOQL)
- 2+ years of experience integrating Salesforce.com with other applications via real-time, batch, sync/async
- 1+ years experience with translating business requirements into technical/functional solutions
- Strong understanding of Salesforce.com best practices and functionality
- Solid understanding and detailed experience with Salesforce.com architecture
- Ability to assess the impact of new requirements on all upstream and downstream applications, systems, and processes
- Must demonstrate exceptional verbal and written communication skills with the ability to communicate clearly, effectively and appropriately with colleagues at all levels in English
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems or related field
- Scripting language experience e.g. Python
- Strong understanding and knowledge of Salesforce Service Cloud capabilities and limitations paired with Salesforce force.com design and configuration skills
- Salesforce.com certification (Platform Developer I / Platform Developer II)
- Experience using Salesforce data tools (Data Loader, Excel Connector, Demand Tools, Visual Studio Code, WorkBench)
- Previous experience working in a SCRUM or agile environment
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Job Title : Technical Project Manager (Dot Net) Job Location : Remote Location : Gandhinagar - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Working with key project stakeholders to formulate and communicate the business vision, to envision initial requirements, and to scope the project.
- Working closely with key stakeholders to understand project scope and requirements in terms of features and capabilities.
- Identifying and tracking deliverables while gathering and documenting project risks, issues, assumptions, and dependencies.
- Conducting Business Analysis to understand business processes required to ensure end-to-end delivery of intended project results.
- Practices methodologies like scrum/agile and demonstrate best practices to the team.
- Prioritize and updates task schedules. Identifies issues and resolve roadblocks.
- Creating and maintaining all project documentation and project plans.
- Tracking and reporting project progress to stakeholders on agreed cadence.
- Solid understanding of project management methodology and quality metrics is a must.
- Strong leadership and organizational skills with excellent communication (written and verbal), time management, project planning, people and team building skills.
- Prior experience in managing a .NET with SQL projects apart from other technologies is must.
- Conflict resolution to understand various obstacles and apply negotiation skills to find optimal solutions.
- Should have good clear concepts on Project Management KPIs and key knowledge areas.
- Minimum of 10 + years of career experience out of which minimum 5 years should as developer & 5 years of experience in managing or performing IT development projects.
- Experience in developing and executing plans, meeting deadlines and operating under tight time constraints.
- Knowledge of development technical stack on .net, SQL, Git source code management, code review process, implementing best technical guidelines would qualify as frontrunner for this role
- Growth mindset & collaboration are distinguishing factors required to succeed in this role
- Ability to bridge gaps with high-level stakeholders.
- Experience with JIRA,MS Project.
- Experience working with distributed teams across different locations and time zones in a culturally diverse environment.
- Demonstrated experience of projects growth is must for this role.
- Engineering Degree in Computer Science is must for this role
- Should have managed traditional & agile teams, and flexible to adapt and innovate with processes to manage service & digital engineering projects.
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Job Title : Technical Project Manager (CTI) Job Location : Remote Department : Software Development Reports to : Asst. Director -Software Development Location : Gandhinagar - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.
- Develop detailed project plans, including timelines, resource allocation, and budget estimates.
- Coordinate internal resources and third parties/vendors for the flawless execution of projects.
- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
- Provide technical guidance and expertise in CTI (Computer Telephony Integration) technologies, ensuring that solutions align with business needs and technical requirements.
- Oversee the development and implementation of CTI solutions, ensuring integration with existing systems and compliance with industry standards.
- Stay up-to-date with emerging trends and technologies in CTI and software development.
- Collaborate with software development teams to ensure the successful delivery of high-quality software solutions.
- Serve as the primary point of contact for project stakeholders, providing regular updates on project status, risks, and issues.
- Facilitate communication between technical teams and non-technical stakeholders to ensure clear understanding of project goals and progress.
- Prepare and deliver project presentations and reports for senior management and clients.
- Identify potential project risks and develop mitigation strategies to minimize impact.
- Monitor and manage project risks and issues, escalating as necessary to ensure timely resolution.
- Ensure compliance with company policies, procedures, and quality standards throughout the project lifecycle.
- Lead and motivate project teams, fostering a collaborative and productive work environment.
- Provide mentorship and guidance to team members, promoting professional growth and development.
- Conduct performance evaluations and provide constructive feedback to team members.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Proven experience as a Project Manager, with a focus on CTI platforms and software development projects.
- Strong technical background, with hands-on experience in software development, particularly in CTI technologies.
- Solid understanding of project management methodologies, such as Agile, Scrum, or Waterfall.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
- Strong problem-solving skills and the ability to manage multiple projects simultaneously.
- PMP, PRINCE2, or similar project management certification is a plus.
- Experience with specific CTI platforms (e.g., Genesys, Avaya, Cisco) and their integration with other systems.
- Knowledge of software development languages and frameworks (e.g., Java, C#, Python, .NET).
- Familiarity with cloud computing platforms and services (e.g., AWS, Azure, Google Cloud).
- Experience in managing remote and distributed teams.
- Strong organizational skills and attention to detail.
- Must to have Contact center domain projects experience.
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Job Title : Sr. UI/UX Designer Job Location : Remote Department : ETS Location : Gandhinagar What We Offer:
- Health Insurance
- Tuition Reimbursement
- Canteen Subsidy
- Night Shift allowance as per process
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Partner with diverse teams and customers to transform insights into user-friendly products.
- Identify opportunities to improve existing products and develop new ones that meet market needs.
- Stay on top of industry trends to ensure your designs are cutting-edge.
- Foster open communication and collaborate effectively within the design team.
- Analyze and synthesize user research findings, translating complex user experiences into actionable insights and identifying core problems to solve.
- Partner with engineers to suggest improvements for products and workflows.
- Champion your design vision and persuasively present ideas to stakeholders.
- Convey information effectively through prototypes and visual presentations.
- Test and validate user experience hypotheses through usability testing involving wireframes, prototypes, and the final product.
- Participate in design critique sessions.
What We Expect You To Have:
- 4-6 years of hands-on experience in UX designing.
- Bachelor’s degree or above in UI/UX or product design.
- Must have experience in UX designing of AI driven SaaS products.
- Preferred knowledge in Contact Center domain.
- Strong portfolio of work demonstrating Design Thinking, design process, and solutions for web and mobile applications.
- Has a proven track record across all design stages (user research, wireframing, prototyping, visual & interaction design, usability testing).
- Possesses an uncanny ability to understand user needs, both explicit and implicit.
- Has a keen eye for detail and a commitment to quality.
- Thrives in a collaborative environment and excels at teaming up with diverse groups.
- Can gather, analyze, and interpret both qualitative and quantitative data.
- Showcases a strong understanding of client objectives through a compelling portfolio.
- Communicates effectively and persuasively, advocating for design concepts.
- Approaches design with a "never settle" attitude, constantly seeking ways to innovate.
- Tackles problems creatively and brings a dynamic personality that engages various audiences.
- Experience of software tools for design, production, and implementation, such as Figma, Sketch, and Adobe Creative Cloud applications.
- Supports product engineers and stays up to date on industry trends to recommend new tools and technologies.
- Knowledge of common UI frameworks and front-end technologies will add an advantage
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Job Title : WFM Analyst Job Location : Remote Department : Work Force Management Location : Gandhinagar Visit us: www.etechtechnologysolutions.com/
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- To analyze forecasted volume and available staff to ensure that staffing is scheduled in the most efficient manner to properly utilize available resources and maintain acceptable service levels
- Responsible for developing long term, short term and interval level forecasts as well as capacity plans for multiple contact types based on client input and historical data using spreadsheet templates, statistical modelling software and other tools.
- Ensure all required WFA data is tracked and trended on a continuous basis.
- Interface with Account Leaders/Director-Operations as needed for escalation of service impacting issues.
- Coordinates with Director of Operations to interface with client and handle account management issues.
- To work with Operations to develop processes for vacation and other schedule exceptions that maintains the employee needs/Client requirements balance.
- Provide staffing requirements, hiring plans and training plans to the management for multiple accounts, which are complex in nature
- Explanation of crucial business metrics and their importance to the leaders like - Non-Conformance, Schedule Adherence etc.
- Responsible for monitoring schedule adherence variance, daily traffic volumes, headcount analysis, real time performance
- Daily MIS Reporting to the management, preparing critical reports such as QBR (Quarterly Business Review), Weekly Client Review, Queue Summary report, Attrition report, Process team Alignment report, Contest reports, process-based performance pay (PBPP) for the process.
- Maintain the historical volumes file to ensure data integrity and up to date parameter
- Generating process performance report on Daily / weekly / monthly basis to display the performance charts to the internal (operations) & external clients.
- Publishing the All Hourly / Half Hourly & EOD reports.
- Real Time Aux (Working / Non-Working) & Service Level Management as per the business requirement.
- Launching the downtime in real time and sharing the Lost Agent Minute Tracker with Higher Management & clients. Monitoring programs for Real Time Adherence, Schedule Adherence, Work Force Management Functions.
What We Expect You to Have:
- Graduate or equivalent with proficiency in MS Office - Outlook, Word, Excel, and PowerPoint.
- Attention to detail. Drive and ability to deliver excellent customer service to both internal and external customers.
- Ability to work independently & able to exercise strict confidentiality.
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Job Title : Lead PHP Developer Job Location : Remote Department : Etech Technology Solutions (ETS) Location : Gandhinagar Visit us: https://www.etechtechnologysolutions.com/
What We Offer:
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
What We Expect You To Have:
- 5+ years of experience with PHP knowledge of software development standard processes (SDLC, agile, git, svn)
- Experience in Core PHP, CI or Laravel, WordPress, JavaScript & frameworks, MySQL.
- Preferably know how or any project execution in Moodle (Good to have)
- Hands-on experience to handle Linux OS like ubuntu, centos, SSL installation and updates
- Knowledge of AWS Server like s3, cdn, ec2 etc....How it works
- Experience in team management and project management
- Experience in support to team member using quick research skill and fix the issues or guide
- Structured code that should follow SEO practices
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Job Title : Business Analyst Job Location : Remote Department : Medallia Location : Gandhinagar Visit us: https://www.etechtechnologysolutions.com/
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- Work with senior team members to carry out customer implementations and program enhancements
- Participate in the implementation design, setup, and review processes
- Identify improvements to our feedback products and processes
- Utilize Client software knowledge for testing customized software solutions
- Build long-standing customer relationships by improving customer feedback programs
- Provide support to client meetings by leveraging in-depth Client system capabilities
- Work with client teams in resolving technical/system related inquiries
- Provide quality assurance support when providing features to clients
- Provide client support when analyzing large sets of data
What We Expect You to Have:
- Excellent analytical skills (including Microsoft Excel) and attention to detail
- Strong written, oral communication and presentation skills
- Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
- Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
- Experience in management consulting, IT consulting, market research, and/or enterprise software client.
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Job Title : Real Time Analyst Job Location : Remote Department : Etech Technology Solutions (ETS) Reports to : Team Leader Location : Gandhinagar Schedule & Shift : Flexible with Shift times Hours : Six days a week, Full Time What We Offer
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing
- Supporting the Customer Service Teams with respect to the management and operation of associate scheduling and real-time monitoring of work queues ensuring optimal service level delivery
- Monitors queue spikes, breaks and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor
- Sends day-end reports to management team
- Monitors and report real time schedule & Shrinkage adherence and reports non-compliance if any
- Reports intra-day schedule changes to the Supervisors/Manager. e., same day callouts and develops a plan to meet schedule requirements.
- Works with WFM to ensure hourly, real-time schedule adherence commitments are being met.
- Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA's (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers).
- Assigning schedules for all reps.
- Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence.
- Identify OCR's/leaders on any violation of the code of conduct and non-adherence to the schedule.
What We Expect You To Have
- Bachelors with 1+ years of experience or equivalent combination of education and relevant experience
- Hands-on experience of MS Office Suite and advanced knowledge of excel including simple to complex formulae OR similar reporting tools/methodologies.
- Build strong relationships with Team Leader, and team members.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
- Excellent Written English skills and Excel (Data Analysis) are a prerequisite.
- Acts as a role model at all times and adheres to high ethical standard
- Takes responsibility and initiative to develop core and personal skills
- Is flexible in an environment by championing and embracing change
- Maintains a high degree of confidentiality while conducting day-to-day operations.
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Job Title : SEO Specialist Job Location : Remote Department : Global Development Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Identify and secure high-quality backlinks through outreach and relationship building.
- Disavow toxic links and manage the overall link profile.
- Collaborate with developers to resolve technical SEO issues and implement on-page optimizations.
- Identify and resolve SEO errors using tools such as SEMrush.
- Manage business listings to ensure accuracy and consistency across the web.
- Collaborate with the Content Team to plan and produce SEO-optimized content.
- Develop and execute comprehensive website SEO strategies.
- Prepare and deliver regular reports on SEO performance and KPIs.
- Analyze data to inform strategy and optimize SEO efforts.
- Proven SEO experience: 2+ years of hands-on experience in SEO.
- Strong understanding of technical SEO, including website architecture, crawling, and indexing.
- Expertise in link building strategies and best practices.
- Proficiency in using SEO tools such as SEMrush, Google Search Console, and Google Analytics.
- Strong analytical skills with the ability to interpret data and identify trends.
- Excellent communication and collaboration skills for working with cross-functional teams.
- Experience with content marketing principles and SEO content optimization.
- Ability to create and interpret SEO reports.
- Strong project management and time management abilities.
Why Join Etech?
Etech is an equal opportunity employer. The team comprises of people with many diverse work and life experiences. Etech offers career opportunities for those looking to develop and enhance life skills. Some of these include the ability to communicate effectively, build trust, and function in a team environment.
The nature of Etech’s business, which is about people communicating with people, ensures the ongoing development of the portable “skills for life”. Etech cares about your career growth because we know that our employees are our most valuable asset.
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The Etech Teamwork Journey
“I’ve learned to be an effective leader,
who’s able to coach and develop
agents to meet the required Goals.
Alongside this, I love that recognition
is given for every accomplishment.”
Jody Watson
Operation Intern
“I’ve advanced from a Customer
Service Rep to a Vice President at
Etech.
I’m so thankful for my mentors
who helped me get here.”
Patrick Reynolds
VP Partners Strategy
My journey at Etech began Sep
tember 2005. I’ve learned pa
tience, adaptability, persistence,
how to rely on my co-workers, and
valuing what everyone brings to
the table.