Find Your Dream Job With Etech
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Nacogdoches
San Antonio
Dallas
Rusk
Lufkin
Palm Beach
Nacogdoches
No Job Openings At this location.
San Antonio
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Visit us: www.etechgs.com What We Offer:Job Title : Receptionist Job Location : Work From Office Department : Human Resources Pay Grade : $14.50 per hour Location : San Antonio Schedule & Shift : Mon-Tues: 12:00pm – 9:00pm, Wed- Fri: 12:00pm – 6:30pm. - Personalized Coaching and Specialized Training and Development Sessions
- Competitive Pay
- Tuition & Day Care Reimbursement
- Mental, dental, vision & life insurance.
- Company match for 401K
- Community Involvement Opportunities
- Paid Time Off
- Rewards & Recognition for Stellar Performance
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Retrieves messages from voice mail and forwards to appropriate personnel.
- Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
- Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
- Answers questions about organization and provides callers with address, directions, and other information.
- Welcomes on-site visitors, employees, vendors and applicants, determines nature of business, and announces visitors to appropriate personnel.
- Enforce security protocols regarding ID badge visibility, and monitoring authorized personnel entering and exiting the building/office.
- Maintains class sign in list for new hires on the first day of their training class.
- Maintains a Do Not Call list and forwards all information daily to the Director of Compliance and Operational Excellence.
- Maintains headset rental units. Has individuals who are renting headsets or having badges replaced, complete deduction form and sends to Payroll for action. Updates termination ECF to indicate the return of an ID badge.
- Monitors visitor access, parking, issues of passes when required, and maintains visitor log and electronic kiosk. As a member of the Crisis Management Team, the receptionist maintains a complete copy of the Safety Manual and is the first point of contact for process questions. Must remain current on all safety procedures.
- Interacts with visitors and applicants to facilitate employment applications & testing according to procedures; effectively communicates and coordinates with Recruiting department.
- Receives, sorts, and routes mail, and maintains and routes publications.
- Supports HR and payroll functions as needed, including but not limited to: follow up with discrepancies for new hire paperwork and benefits documents.
- Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
- Performs other clerical duties as needed, such as filing, photocopying, and collating.
- Perform additional duties as assigned by HR Coordinator/ HR Manager.
- Supports other HR functions as needed i.e., doing drug screens for candidates and assisting at the employee reception desk
- High School diploma or G.E.D. Minimum 3-6 months related experience (clerical/administrative/ customer service/multi-tasking) required.
- Should have knowledge of company policies and procedures as outlined in the employee handbook; Multi-line telephone system and how to properly route calls and/or take messages; Basic computer skills including keyboarding; Computer programs including Excel, Word, and Outlook; Emergency and legal procedures.
- Must be able to Prioritize tasks and handle multiple tasks at one time; Effectively communicate using proper grammar and syntax (English); Handle irate customers with patience, professionalism and courtesy; Handle emergency situations promptly and with discretion; Make overhead announcements with professional tone and language; Exhibit a professional image and demeanor at all times; Pass skills tests which includes general qualifications testing.
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $16-$17 per hour + Bonuses Location : San Antonio Schedule & Shift : Multiple shifts available Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
Dallas
No Job Openings At this location.
Rusk
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $14 - $15 per hour + Bonuses Location : Rusk Schedule & Shift : AM Shift Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
Lufkin
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $14 - $15 per hour + Bonuses Location : Lufkin Schedule & Shift : Multiple shifts available Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
Palm Beach
No Job Openings At this location.
Nacogdoches
San Antonio
Dallas
Rusk
Lufkin
Palm Beach
Nacogdoches
No Job Openings At this location.
San Antonio
No Job Openings At this location.
Dallas
No Job Openings At this location.
Rusk
No Job Openings At this location.
Lufkin
No Job Openings At this location.
Palm Beach
No Job Openings At this location.
Montego Bay
Montego Bay
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Job Title : English/Spanish Bilingual Customer Service Representatives Job Location : Work From Office Department : Operations Location : Montego Bay Schedule & Shift : Mixed Shifts What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- Dental, Health, and Vision insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
What You’ll Be Doing:
- Handles customer inquiries via inbound calls
- Builds and maintains business relationships with clients by providing prompt and accurate services to promote customer loyalty
- Manages and resolves customer complaints; escalates to Management when necessary
- Provides customers with easily understood answers to product and service information depending on customer situation
- Identifies and escalates priority issues by asking probing questions and using the Knowledge base software
- Routes customer requests to appropriate resource
- Handles all calls according to existing guidelines, and meets department requirements for phone time availability and call quality metrics
- Documents all call information according to existing guidelines.
What We Expect You To Have:
- High school Diploma OR a minimum of 3/4 CXC Subjects including English.
- A minimum of 6 months to 1 year of customer service along with technical experience in a call center setting.
- Spanish speaking is a must.
- The ability to type 25 WPM or more.
- Communication (written and verbal): Strives to speak both English and Spanish, and write clearly and succinctly in a variety of settings; can get messages across to have the desired effect. Strives for closed-loop communication by proactively anticipating “the next question”.
- Listening Practices: Attentive and active listening; has the patience to hear people out and can accurately restate the opinion of others.
- Problem analysis and problem-solving: Takes time to properly define the problem and demonstrates patience. Looks beyond the obvious and doesn’t stop at the first answer. Asks others for input.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
- Quality Focus: This means having a high level of commitment to not only doing your job but doing it well. Knowing all the ins and outs of our products/services, down to the last detail, means you’ll be able to provide your customers with the most comprehensive and efficient solutions possible.
- Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
- Accountability: Complete the tasks assigned, perform the duties required by the position and be present for proper shifts in order to fulfill or further the goals of the organization.
- Ability to give full attention to what other people are saying and to actively look for ways to help people
- Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions
- Expected working knowledge of a PC (internet browser, remote desktop access, etc.), be able to use more than one screen.
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Location : Montego Bay What We Offer:- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- Dental, Health, and Vision insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
What You’ll Be Doing:- Handles customer inquiries via inbound calls
- Builds and maintains business relationships with clients by providing prompt and accurate services to promote customer loyalty
- Manages and resolves customer complaints; escalates to Management when necessary
- Provides customers with easily understood answers to product and service information depending on customer situation
- Identifies and escalates priority issues by asking probing questions and using the Knowledge base software
- Routes customer requests to appropriate resource
- Handles all calls according to existing guidelines, and meets department requirements for phone time availability and call quality metrics
- Documents all call information according to existing guidelines.
What We Expect You to Have:- High school Diploma OR a minimum of 3/4 CXC Subjects including English.
- The ability to type 25 WPM or more.
- A minimum of 6 months to 1 year of customer service along with technical experience in a call center setting.
- Ability to give full attention to what other people are saying and to actively look for ways to help people
- Communication (written and verbal): Strives to speak both English and Spanish, and write clearly and succinctly in a variety of settings; can get messages across to have the desired effect. Strives for closed-loop communication by proactively anticipating “the next question”.
- Listening Practices: Attentive and active listening; has the patience to hear people out and can accurately restate the opinion of others.
- Problem analysis and problem-solving: Takes time to properly define the problem and demonstrates patience. Looks beyond the obvious and doesn’t stop at the first answer. Asks others for input.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
- Quality Focus: This means having a high level of commitment to not only doing your job but doing it well. Knowing all the ins and outs of our products/services, down to the last detail, means you’ll be able to provide your customers with the most comprehensive and efficient solutions possible.
- Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
- Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions
- Expected working knowledge of a PC (internet browser, remote desktop access, etc.), be able to use more than one screen.
- Knowledge of administration and clerical processes
Montego Bay
Montego Bay
No Job Openings At this location.
Gandhinagar
Vadodara
Gandhinagar
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What We Offer:Job Title : Customer Service Representative (Spanish Language) Job Location : Work From Office Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Should have a go-getter attitude in assisting the customers.
- Will be responsible for providing satisfactory customer service and Level-1 troubleshooting.
- Ensure customers’ issues are attended and all their concerns are resolved immediately.
- Ensure customer's confidential information is adequately protected and only used for official purposes.
- Communicate with current and existing customers using Internet and different software to give information and answer questions regarding current promotions and offers.
- Follow up with customers to assure satisfaction, respond to queries, and resolve problems.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
- Qualification: Graduate
- Experience: Fresher/ Experienced
- Aware of Spanish culture.
- Handling calls in Spanish and English language.
- Comfortable working in night shifts and 24*7 work environment.
- Should have excellent communication skills in English and Spanish language (verbal & written).
- Open to Work From Office.
- B1/B2 level certification will be an added advantage.
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What We Offer:Job Title : Business Development Executive Job Location : Work From Office Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Identify potential clients through LinkedIn, cold calling, email campaigns, and other online channels.
- Research and analyze market trends to discover new business opportunities in the BPO, call center, and IT service sectors.
- Build and manage a pipeline of high-quality leads.
- Observe RFI, RFP/RFQ closely in order to generate and procure new businesses. Responding to the RFIs and the RFPs.
- Preparing various presentations and should regularly attend client meetings.
- Leverage LinkedIn Sales Navigator and other tools to identify key decision-makers and build connections with prospects.
- Execute targeted LinkedIn outreach campaigns and follow up with personalized messages.
- Initiate outbound calls to potential clients to introduce the company’s services, schedule meetings, and qualify leads.
- Conduct needs assessments and provide tailored service recommendations to prospects.
- Develop and maintain strong relationships with leads through consistent follow-up, personalized engagement, and value-driven communication.
- Work closely with the sales team to transition qualified leads for further engagement and conversion.
- Conduct thorough market research to understand client needs, industry trends, and the competitive landscape.
- Provide insights to the sales and marketing teams to enhance service offerings and positioning strategies.
- Track and report on key metrics such as lead volume, conversion rates, and outreach effectiveness.
- Maintain accurate and up-to-date records of all interactions in CRM systems.
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 2-4 years of experience in lead generation, sales, or business development, preferably within call center or IT service domains.
- Proven track record of generating high-quality leads and meeting sales targets.
- Proven experience in lead generation and business development in the BPO, call center, or IT services industries.
- Strong knowledge of LinkedIn outreach strategies and cold calling techniques.
- Excellent communication and interpersonal skills.
- Ability to work independently, manage multiple tasks, and meet deadlines.
- Proficient in using CRM tools, LinkedIn Sales Navigator, and other lead generation platforms.
- Strong analytical skills with a strategic mindset.
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What We Offer:Job Title : Client Support Associate Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- As a Client Support Associate, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e., "first call resolution"), and prevent future issues whenever possible by educating our Clients and reviewing their accounts. You will oversee all problems to resolution, even when delegated to other teams.
- You will provide engaging, responsive, timely telephone and email support to Consumer Clients, Sales, and other internal team members. You will be the point of contact for the Consumer and/or Sales team member as you keep them informed of the status of open issues while actively working to troubleshoot and resolve them. You will play a role in retention as you communicate collaboratively with Sales to address any Consumer issues.
- Client Support Associate must maintain a strong understanding of the products and services of Autotrader. Adhere to all policies, procedures, and guidelines. Understand the organization (departments, personnel, and their responsibilities). Develop or improve on internal systems knowledge.
- Being a Client Support Associate, you will need to be flexible as you adjust to changing duties and responsibilities as the department and the company evolve. Additional projects, assignments or responsibilities may be assigned in order to assist the department/company meet their objectives and providing the Ultimate Service to our Clients.
- High secondary or 10+2 diploma with 3 years’ experience in a related field; OR any stream graduate degree with 1 year of experience.
- Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
- Strong understanding of business operations (spreadsheets, trends, data)
- Be Flexible in working hours which is a must.
- Excellent oral and written communication skills;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
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The Senior/Lead Database Developer will play a critical role in the design, development, and maintenance of our database systems. The ideal candidate will have over 8 years of experience with SQL Server, ETL processes, API development, and a solid understanding of MongoDB and AWS. This role requires a detail-oriented professional with a passion for database technologies and a drive for excellence. WHAT YOU'LL BE DOING:Job Title : Senior/Lead Database Developer Job Location : Work From Office Department : Etech Insights Location : Gandhinagar Schedule & Shift : 5:30 PM to 2:30 AM || 6:30 PM to 3:30 AM - Design, develop, and maintain robust SQL Server databases to support various applications.
- Develop and implement ETL processes to ensure efficient data integration and transformation.
- Develop ETL job to sync production data to Data warehouse for near real time reporting using Talend Open Studio for Big Data.
- Design and develop APIs for seamless data exchange between systems.
- Manage and optimize database performance, ensuring data integrity and security.
- Collaborate with cross-functional teams to gather requirements and deliver database solutions that meet business needs.
- Provide technical expertise in MongoDB and contribute to NoSQL database solutions as required.
- Utilize AWS services to support database infrastructure and cloud-based solutions.
- Perform database troubleshooting, debugging, and optimization.
- Stay updated with the latest industry trends and best practices in database development.
- Bachelor's degree in computer science, Information Technology, or a related field.
- 8+ years of hands-on experience with SQL Server, including database design, development, and performance tuning.
- Strong experience with ETL tools-Talend Open Studio and processes.
- Proficient in API development and integration.
- Good knowledge of MongoDB and experience with NoSQL databases.
- Experience with AWS services and cloud infrastructure.
- Strong problem-solving skills and attention to detail.
- Excellent communication and teamwork skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Experience with data warehousing and data lakes.
- Knowledge of additional cloud platforms (e.g., Azure, Google Cloud).
- Familiarity with Agile methodologies.
- Experience in managing remote and distributed teams.
- Strong organizational skills and attention to detail.
- Must to have Contact center domain projects experience
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Job Title : Assistant Insight Leader – Speech Analytics Job Location : Work From Office Department : Etech Insights Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Will initiate launching of audit process for new campaigns as assigned by Project Leader/Account Leader
- Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met
- Understand the SLA of the campaigns in the terms of QA support and ensure that those are met.
- Design Audit Forms, get it approved by Ops and Client and place it online in QEval
- Initiate MI/BI studies as and when required
- Take initiatives for process improvement
- Will possess overall knowledge of all the campaigns audited by EI
- Periodically monitor utilization, audit accuracy etc of the QA team
- Help in setting up calibrations and provide all assistance to QA Lead Interns/Asst. QA Leads in maintaining a smooth calibration process
- Maintain minimum 95% schedule adherence of self and the team
- Will act as role model for Leaders and Team Members of internal and external departments
- Must be accessible, available and flexible with shift timings
- Have an open attitude and avoid discounting, dismissing, or minimizing questions
- Maintain personal and professional boundaries, but avoid being distant or unapproachable
- Always lead by example
- Adhere to the policies and procedures of Etech
- Provide excellence when communicating with customers (internal and external)
- Be flexible in an environment by championing and embracing change
- Create a spirit of mutual learning, trust and respect
- Data Analysis: Capability to analyse performance data and derive actionable insights.
- Reporting: Skill in creating and interpreting reports on contact canter performance.
- KPI Management: Understanding and managing key performance indicators (KPIs) to drive team performance.
- Training Programs: Designing and implementing effective training programs for new hires and existing staff.
- Crisis Management: Handling unexpected situations calmly and effectively
What We Expect You to Have:
- Graduate or equivalent experience in BPO call monitoring and auditing
- Must have minimum 3-4 years of experience in speech analytics
- Good technical knowledge needed. Should be aware about API, Metadata, Queries, Python language etc
- Must have worked as a leader
- Should be well versed with PPT and Advanced excel.
- Interpersonal skills & ability to influence
- Excellent written & verbal Communication skills including client interactions
- Planning and organisational skills
- Well organised and structure approach to work Ability to work to deadlines and targets
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Job Title : QA Lead – Speech Analytics Job Location : Work From Office Department : Etech Insights Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Will initiate launching of audit process for new campaigns as assigned by Project Leader/Account Leader
- Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met
- Understand the SLA of the campaigns in the terms of QA support and ensure that those are met.
- Design Audit Forms, get it approved by Ops and Client and place it online in QEval
- Initiate MI/BI studies as and when required
- Take initiatives for process improvement
- Will possess overall knowledge of all the campaigns audited by EI
- Periodically monitor utilization, audit accuracy etc of the QA team
- Help in setting up calibrations and provide all assistance to QA Lead Interns/Asst. QA Leads in maintaining a smooth calibration process
- Maintain minimum 95% schedule adherence of self and the team
- Will act as role model for Leaders and Team Members of internal and external departments
- Must be accessible, available and flexible with shift timings
- Have an open attitude and avoid discounting, dismissing, or minimizing questions
- Maintain personal and professional boundaries, but avoid being distant or unapproachable
- Always lead by example
- Adhere to the policies and procedures of Etech
- Provide excellence when communicating with customers (internal and external)
- Be flexible in an environment by championing and embracing change
- Create a spirit of mutual learning, trust and respect
- Data Analysis: Capability to analyse performance data and derive actionable insights.
- Reporting: Skill in creating and interpreting reports on contact canter performance.
- KPI Management: Understanding and managing key performance indicators (KPIs) to drive team performance.
- Training Programs: Designing and implementing effective training programs for new hires and existing staff.
- Crisis Management: Handling unexpected situations calmly and effectively.
What We Expect You to Have:
- Graduate or equivalent experience in BPO call monitoring and auditing
- Must have minimum 2-3 experience in speech analytics
- Good technical knowledge needed. Should be aware about API, Metadata, Queries, Python language etc
- Must have worked as a leader
- Should be well versed with PPT and Advanced excel.
- Interpersonal skills & ability to influence
- Excellent written & verbal Communication skills including client interactions
- Planning and organisational skills
- Well organised and structure approach to work Ability to work to deadlines and targets
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
- Respond to multiple calls or emails; gather and verify required information as appropriate.
- Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
- Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
- Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You to Have:
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
- Be Flexible in working hours which is a must.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills with superior typing speed;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
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WHAT WE OFFERJob Title : Voice and Accent Trainer Job Location : Work From Office Department : Training and Development Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Presents established and effective training methods, techniques, and ideas and coaches’ trainees.
- Presents established and effective Voice, Accent and Culture (US) training for all campaigns within Etech
- Coordinates and introduces presentations by internal or outside lecturers, motivational speakers, and sales or product specialists (including team leaders and HR manager) as needed.
- Administers and proctors Mastery test for topics trained.
- Trains and administers Internet access information and test for all applicable campaigns.
- Maintains Employee Change Forms for all agents who do not pass training.
- Reports on progress of trainees and personnel under guidance during training period.
- Assists in developing new training courses related to the respective process, on the floor training.
- Assists in supervision and coaching of new or existing agents on the Sales Floor as needed, and in the event that there are no training classes, acts as an Assistant Team Leader on a campaign assigned as needed.
- Ability to monitor calls and give constructive feedback based on the quality of the call.
- Maintains harmony among workers and resolves grievances.
- Maintains administrative records regarding training attendance records, current campaign and product information, Work Status report and compliancy records.
- In conjunction with Sr. Trainer and Assistant Training leader, issues written and oral warnings and or reprimands to agents for offenses as outlined in the employee handbook.
- Studies and develops skill in use of better teaching and training methods.
- Maintains database of billable hours worked for all agents in training, both ongoing and initial.
- Build strong relationships with Team Leader, and team members.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
- Train, supervise and evaluate class performance
- Evaluate trainee understanding and re-teach as necessary
- Multi-task and provide constructive feedback for the development of trainees and personnel
- Establish and maintain effective relationship with peers across departments
- Language, Accent, Soft skills, ability to relate the training with the trainees’ day today responsibilities
- Computer programs including Excel, Word, Power Point, Outlook
- Training and sales techniques
- Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
- Strong written and verbal communication skills (English), business communication and positive can-do attitude
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WHAT WE OFFERJob Title : Tier-1 Support Specialist Job Location : Work From Office Department : Operations Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
- Proficient in handling basic trouble shooting queries related to telecommunication products.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of VOIP and telecommunication is a must.
- Experience in Operations Center, service industry or equivalent (We are looking for experienced candidates).
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.
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Job Title : Process Analyst Job Location : Work From Office Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
What We Expect You To Have:
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of record management procedures & processes (is a plus)
- Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English.
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Job Title : Online Chat Representative Job Location : Work From Office Department : Operations Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy.
- Secures and places orders with others for filling and arranges delivery date.
- Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order.
Vadodara
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What We Offer:Job Title : Client Support Associate Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- As a Client Support Associate, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e., "first call resolution"), and prevent future issues whenever possible by educating our Clients and reviewing their accounts. You will oversee all problems to resolution, even when delegated to other teams.
- You will provide engaging, responsive, timely telephone and email support to Consumer Clients, Sales, and other internal team members. You will be the point of contact for the Consumer and/or Sales team member as you keep them informed of the status of open issues while actively working to troubleshoot and resolve them. You will play a role in retention as you communicate collaboratively with Sales to address any Consumer issues.
- Client Support Associate must maintain a strong understanding of the products and services of Autotrader. Adhere to all policies, procedures, and guidelines. Understand the organization (departments, personnel, and their responsibilities). Develop or improve on internal systems knowledge.
- Being a Client Support Associate, you will need to be flexible as you adjust to changing duties and responsibilities as the department and the company evolve. Additional projects, assignments or responsibilities may be assigned in order to assist the department/company meet their objectives and providing the Ultimate Service to our Clients.
- High secondary or 10+2 diploma with 3 years’ experience in a related field; OR any stream graduate degree with 1 year of experience.
- Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
- Strong understanding of business operations (spreadsheets, trends, data)
- Be Flexible in working hours which is a must.
- Excellent oral and written communication skills;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
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Job Title : Assistant Training Leader Job Location : Work From Office Department : Training and Development Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- Plans, coordinates, and directs training and staff development programs for organization; Monitor training program effectiveness, manage budgets, and stay updated on training trends.
- Formulates training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
- Assess training program effectiveness, manage training budgets, and stay updated on training trends to ensure the organization’s training initiatives are aligned with business goals and employee development needs.
- Identify training needs, create training plans, and deploy effective training programs to improve employees’ skills, productivity, and quality of work.
- Trains assigned instructors and supervisory personnel in effective techniques for training, such as on-the-job training, sales techniques, management development, and adaptations to changes in policies, procedures, and technologies.
- Maintains records and prepares statistical reports to evaluate performance of instructors and monitor progress of trainees.
- Collaborate with various departments to ensure employees receive the necessary training to excel in their roles and contribute to the overall success of the company.
- Compiles data and analyzes past and current year training requirements to prepare budgets and justify funds requested.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
What We Expect You To Have:
- Proven work experience as a Training Manager for atleast 3 years
- Track record in designing and executing successful training programs
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
- Excellent communication and leadership skills
- Ability to plan, multi-task and manage time effectively
- Strong writing and record keeping ability for reports and training manuals
- Good computer and database skills
- Minimum any bachelor’s degree in education, human resources, or relevant field
- Flexible to work in any given shift based on the business requirement.
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WHAT WE OFFERJob Title : Tier-1 Support Specialist Job Location : Work From Office Department : Operations Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Handle calls and chats with inquiries related to products and services offered.
- Respond to multiple inbound calls or chats; gather and verify required information as appropriate.
- Perform basic troubleshooting steps according to the situation and coordinate with other departments when needed.
- Gather all required information while working on customer’s reason to contact and create cases based on every interaction and follow-up with customers or other departments until issue is completely resolved and case is closed.
- Basic knowledge about different troubleshooting ideas about Computer.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
- Be Flexible in working hours which is a must.
- Have basic computer knowledge and ability to troubleshoot different situations.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
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What We Offer:Job Title : Fraud Prevention Analyst Job Location : Work From Office Department : Etech Insights Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- This position is responsible for providing risk management on the sales/reservations side of our company
- Provide technology and fraud detection support with a core responsibility to include – analysing and managing network related fraud traffic, support for breach coordination (what/when/how, including customer impact) for fraud, legal, Corp. Security hand-off, daily and periodic monitoring, external and internal data requirements, data cleanliness and concurrency, reference sources of data to be used for customer and transactional behaviour modelling.
- Ensure data completeness, correctness and concurrency of data
- Assist in detecting, analysing and authenticating fraudulent transactions in a card-not-present environment
- Works closely with other Loss Prevention staff to identify fraud trends. Employee provides quality customer service to internal and external customers that meets and exceeds expectations
- 2+ years of experience in risk management
- 1-year Analytics/Data Analysis Experience
- Experience with eCommerce domain is preferred and applicant should have international travel and geographical knowledge.
- Understanding of end-to-end Reconciliation Control process for Merchant Operation.
- Identify the opportunities of revenue recovery
- Identify system level opportunities to improve Merchant Settlement processes and work with accounting teams for betterment of Settlement processes
- Excellent interpersonal, verbal and written skills
- Customer Service (Voice) experience is plus
- Process re-engineering and improvement
- Candidates have chargeback knowledge will be a value add
- Salesforce knowledge is an added advantage
- Ability to maintain performance in a rapid and ever-changing work environment
- Ability to learn quickly and make on-the-spot decisions with limited information
- Demonstrated ability to meet deadlines, complete important time sensitive tasks & adapt quickly to last minute changes
- Advanced level knowledge of Word, Outlook, Excel and Access Database. Experience in making reports and trackers.
- High School Diploma or GED Required/College Coursework preferred
-
Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
- Respond to multiple calls or emails; gather and verify required information as appropriate.
- Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
- Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
- Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You to Have:
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
- Be Flexible in working hours which is a must.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills with superior typing speed;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
-
Job Title : Process Analyst Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
What We Expect You To Have:
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of record management procedures & processes (is a plus)
- Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English.
-
Job Title : Customer Experience Specialist Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Prepare report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change .
What We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours which is a must
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
- The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order
-
Job Title : System Administrator Job Location : Work From Office Department : Etech Technology Solutions (ETS) Reports to : ITS Leader Location : Vadodara Schedule & Shift : Full time (Flexible with shift timings) What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- User administration (setup and maintaining account) and Maintaining system
- Verify that peripherals are working properly
- Quickly arrange repair for hardware in occasion of hardware failure
- Monitor system performance and create file systems
- Install software and create a backup and recovery policy
- Monitor network communication
- Update system as soon as new version of OS and application software comes out
- Implement the policies for the use of the computer system and network
- Setup security policies for users. A system admin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems).
- Create new users, resetting user passwords and lock/unlock user accounts
- Monitor server security & special services etc.
- DGSET, UPS, Telco systems and CCTV maintenance
- Replaces defective or inadequate software packages and computer Hardware and other IT devices
- Refers major hardware problems to service personnel for correction
- Help Operation department to achieve their Goal and provide floor coverage as per operation requirements
- Provide technical support on call and on site as per customer requirement
- Helpdesk Support to internal and external customer Inventory management.
What We Expect You to Have:
- Experience of operating systems such as Windows 2000, 2008, NT, XP; Windows 2007
- Software programs such as VNS, NT, MS Office Suite, RDP related software, networking; & basic computer hardware
- Microsoft Network Architecture, DNS, DHCP, WINS, Server Administration
- Ability to: Re-image workstations as needed for program changes and system updates; Provide technical assistance and training to system users; Install, modify, and make repairs to personal computer hardware and software
- Communicate and work well with peers across departments; and prioritize work
- Language Skills - Ability to read, analyse, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors
- Mathematical Skills - Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
- Reasoning Ability - Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Certifications, License & Registrations - MCSE, MCP, related certificate requirement with good Hardware knowledge
- Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, or crouch; and talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee regularly works in inside environmental conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; and risk of electrical shock. The noise level in the work environment is usually moderate.
- Bachelor's degree from four-year College or University; or 3 years related experience and/or training; or equivalent combination of education and experience
Gandhinagar
Vadodara
Gandhinagar
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WHAT WE OFFER:Job Title : Mitel/ShoreTel (14.2 & Connect) Support Engineer Job Location : Remote Location : Gandhinagar - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Support & Configuration: Manage ShoreTel switches, voicemail, IP phones, call centers, and ShoreTel Communicator. Install and configure IP-based communication platforms.
- Documentation & Monitoring: Create and maintain documentation for ShoreTel systems, monitor equipment usage, and manage voice planning, performance tuning, and troubleshooting.
- Deployment & Disaster Recovery: Implement small MACD requests (phones, voicemail, circuits) and create disaster recovery plans for IP-based telephony and video solutions.
- Circuit Provisioning: Perform circuit provisioning and upgrades, ensuring seamless connectivity for internet, voice, and SIP circuits.
- Network Troubleshooting: Assist in resolving network issues across the corporate IT infrastructure, both onsite and remotely.
- Technical Skills: Strong expertise in ShoreTel/Mitel VoIP PBX, networking (switches, routers, firewalls, etc.), server configurations (MS Server 2008-2016, virtualized software), and WAN technologies (T1 circuits, MPLS).
- Certifications & Education: Degree in Computer Science, IT, or related field, with ShoreTel certification preferred.
- Stakeholder Management: Experience managing stakeholder relationships and ensuring service delivery in VoIP, PBX, and data communications.
- Language Skills: We are seeking candidates with strong English communication skills, both written and verbal, to effectively engage with our diverse clientele and collaborate within our team
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WHAT WE OFFER:Job Title : Zoom Contact Center Specialist Job Location : Remote Location : Gandhinagar Hours : 8:00 PM – 5:00 AM - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Zoom Contact Center Certification is required.
- 2+ years of experience in contact center support or implementation.
- Familiarity with Contact Center as a Service (CCaaS) and omnichannel solutions.
- Experience with Zoom Phone within contact center environments.
- Strong problem-solving skills with a focus on client satisfaction.
- Excellent communication skills, both written and verbal, with experience in client facing roles.
- Ability to manage multiple tasks and projects in a fast-paced environment.
- Zoom Telephony experience.
- Additional certifications in contact center technologies.
- Experience with other dialer software such as Genesys, Cisco, Avaya, or similar.
- Experience with VoIP, SIP, and other telecommunication protocols.
- Background in training and supporting end-users on contact center platforms.
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WHAT WE OFFER:Job Title : Technical Project Manager (Dot Net) Job Location : Remote Location : Gandhinagar - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Working with key project stakeholders to formulate and communicate the business vision, to envision initial requirements, and to scope the project.
- Working closely with key stakeholders to understand project scope and requirements in terms of features and capabilities.
- Identifying and tracking deliverables while gathering and documenting project risks, issues, assumptions, and dependencies.
- Conducting Business Analysis to understand business processes required to ensure end-to-end delivery of intended project results.
- Practices methodologies like scrum/agile and demonstrate best practices to the team.
- Prioritize and updates task schedules. Identifies issues and resolve roadblocks.
- Creating and maintaining all project documentation and project plans.
- Tracking and reporting project progress to stakeholders on agreed cadence.
- Solid understanding of project management methodology and quality metrics is a must.
- Strong leadership and organizational skills with excellent communication (written and verbal), time management, project planning, people and team building skills.
- Prior experience in managing a .NET with SQL projects apart from other technologies is must.
- Conflict resolution to understand various obstacles and apply negotiation skills to find optimal solutions.
- Should have good clear concepts on Project Management KPIs and key knowledge areas.
- Minimum of 10 + years of career experience out of which minimum 5 years should as developer & 5 years of experience in managing or performing IT development projects.
- Experience in developing and executing plans, meeting deadlines and operating under tight time constraints.
- Knowledge of development technical stack on .net, SQL, Git source code management, code review process, implementing best technical guidelines would qualify as frontrunner for this role
- Growth mindset & collaboration are distinguishing factors required to succeed in this role
- Ability to bridge gaps with high-level stakeholders.
- Experience with JIRA,MS Project.
- Experience working with distributed teams across different locations and time zones in a culturally diverse environment.
- Demonstrated experience of projects growth is must for this role.
- Engineering Degree in Computer Science is must for this role
- Should have managed traditional & agile teams, and flexible to adapt and innovate with processes to manage service & digital engineering projects.
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WHAT WE OFFER:Job Title : Technical Project Manager (CTI) Job Location : Remote Department : Software Development Reports to : Asst. Director -Software Development Location : Gandhinagar - Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
- Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.
- Develop detailed project plans, including timelines, resource allocation, and budget estimates.
- Coordinate internal resources and third parties/vendors for the flawless execution of projects.
- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
- Provide technical guidance and expertise in CTI (Computer Telephony Integration) technologies, ensuring that solutions align with business needs and technical requirements.
- Oversee the development and implementation of CTI solutions, ensuring integration with existing systems and compliance with industry standards.
- Stay up-to-date with emerging trends and technologies in CTI and software development.
- Collaborate with software development teams to ensure the successful delivery of high-quality software solutions.
- Serve as the primary point of contact for project stakeholders, providing regular updates on project status, risks, and issues.
- Facilitate communication between technical teams and non-technical stakeholders to ensure clear understanding of project goals and progress.
- Prepare and deliver project presentations and reports for senior management and clients.
- Identify potential project risks and develop mitigation strategies to minimize impact.
- Monitor and manage project risks and issues, escalating as necessary to ensure timely resolution.
- Ensure compliance with company policies, procedures, and quality standards throughout the project lifecycle.
- Lead and motivate project teams, fostering a collaborative and productive work environment.
- Provide mentorship and guidance to team members, promoting professional growth and development.
- Conduct performance evaluations and provide constructive feedback to team members.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Proven experience as a Project Manager, with a focus on CTI platforms and software development projects.
- Strong technical background, with hands-on experience in software development, particularly in CTI technologies.
- Solid understanding of project management methodologies, such as Agile, Scrum, or Waterfall.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
- Strong problem-solving skills and the ability to manage multiple projects simultaneously.
- PMP, PRINCE2, or similar project management certification is a plus.
- Experience with specific CTI platforms (e.g., Genesys, Avaya, Cisco) and their integration with other systems.
- Knowledge of software development languages and frameworks (e.g., Java, C#, Python, .NET).
- Familiarity with cloud computing platforms and services (e.g., AWS, Azure, Google Cloud).
- Experience in managing remote and distributed teams.
- Strong organizational skills and attention to detail.
- Must to have Contact center domain projects experience.
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We're seeking a talented UI/UX or Product Designer who thrives on user-centered design and can translate insights into delightful products. You'll collaborate closely with cross-functional teams, leveraging data to make informed decisions that prioritize the customer experience.Job Title : Sr. UI/UX Designer Job Location : Remote Department : ETS Location : Gandhinagar What We Offer:
- Health Insurance
- Tuition Reimbursement
- Canteen Subsidy
- Night Shift allowance as per process
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Partner with diverse teams and customers to transform insights into user-friendly products.
- Identify opportunities to improve existing products and develop new ones that meet market needs.
- Stay on top of industry trends to ensure your designs are cutting-edge.
- Foster open communication and collaborate effectively within the design team.
- Analyze and synthesize user research findings, translating complex user experiences into actionable insights and identifying core problems to solve.
- Partner with engineers to suggest improvements for products and workflows.
- Champion your design vision and persuasively present ideas to stakeholders.
- Convey information effectively through prototypes and visual presentations.
- Test and validate user experience hypotheses through usability testing involving wireframes, prototypes, and the final product.
- Participate in design critique sessions.
What We Expect You To Have:
- 4-6 years of hands-on experience in UX designing.
- Bachelor’s degree or above in UI/UX or product design.
- Must have experience in UX designing of AI driven SaaS products.
- Preferred knowledge in Contact Center domain.
- Strong portfolio of work demonstrating Design Thinking, design process, and solutions for web and mobile applications.
- Has a proven track record across all design stages (user research, wireframing, prototyping, visual & interaction design, usability testing).
- Possesses an uncanny ability to understand user needs, both explicit and implicit.
- Has a keen eye for detail and a commitment to quality.
- Thrives in a collaborative environment and excels at teaming up with diverse groups.
- Can gather, analyze, and interpret both qualitative and quantitative data.
- Showcases a strong understanding of client objectives through a compelling portfolio.
- Communicates effectively and persuasively, advocating for design concepts.
- Approaches design with a "never settle" attitude, constantly seeking ways to innovate.
- Tackles problems creatively and brings a dynamic personality that engages various audiences.
- Experience of software tools for design, production, and implementation, such as Figma, Sketch, and Adobe Creative Cloud applications.
- Supports product engineers and stays up to date on industry trends to recommend new tools and technologies.
- Knowledge of common UI frameworks and front-end technologies will add an advantage
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Job Title : WFM Analyst Job Location : Remote Department : Work Force Management Location : Gandhinagar Visit us: www.etechtechnologysolutions.com/
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- To analyze forecasted volume and available staff to ensure that staffing is scheduled in the most efficient manner to properly utilize available resources and maintain acceptable service levels
- Responsible for developing long term, short term and interval level forecasts as well as capacity plans for multiple contact types based on client input and historical data using spreadsheet templates, statistical modelling software and other tools.
- Ensure all required WFA data is tracked and trended on a continuous basis.
- Interface with Account Leaders/Director-Operations as needed for escalation of service impacting issues.
- Coordinates with Director of Operations to interface with client and handle account management issues.
- To work with Operations to develop processes for vacation and other schedule exceptions that maintains the employee needs/Client requirements balance.
- Provide staffing requirements, hiring plans and training plans to the management for multiple accounts, which are complex in nature
- Explanation of crucial business metrics and their importance to the leaders like - Non-Conformance, Schedule Adherence etc.
- Responsible for monitoring schedule adherence variance, daily traffic volumes, headcount analysis, real time performance
- Daily MIS Reporting to the management, preparing critical reports such as QBR (Quarterly Business Review), Weekly Client Review, Queue Summary report, Attrition report, Process team Alignment report, Contest reports, process-based performance pay (PBPP) for the process.
- Maintain the historical volumes file to ensure data integrity and up to date parameter
- Generating process performance report on Daily / weekly / monthly basis to display the performance charts to the internal (operations) & external clients.
- Publishing the All Hourly / Half Hourly & EOD reports.
- Real Time Aux (Working / Non-Working) & Service Level Management as per the business requirement.
- Launching the downtime in real time and sharing the Lost Agent Minute Tracker with Higher Management & clients. Monitoring programs for Real Time Adherence, Schedule Adherence, Work Force Management Functions.
What We Expect You to Have:
- Graduate or equivalent with proficiency in MS Office - Outlook, Word, Excel, and PowerPoint.
- Attention to detail. Drive and ability to deliver excellent customer service to both internal and external customers.
- Ability to work independently & able to exercise strict confidentiality.
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Job Title : Lead PHP Developer Job Location : Remote Department : Etech Technology Solutions (ETS) Location : Gandhinagar Visit us: https://www.etechtechnologysolutions.com/
What We Offer:
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition
What We Expect You To Have:
- 5+ years of experience with PHP knowledge of software development standard processes (SDLC, agile, git, svn)
- Experience in Core PHP, CI or Laravel, WordPress, JavaScript & frameworks, MySQL.
- Preferably know how or any project execution in Moodle (Good to have)
- Hands-on experience to handle Linux OS like ubuntu, centos, SSL installation and updates
- Knowledge of AWS Server like s3, cdn, ec2 etc....How it works
- Experience in team management and project management
- Experience in support to team member using quick research skill and fix the issues or guide
- Structured code that should follow SEO practices
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Job Title : Business Analyst Job Location : Remote Department : Medallia Location : Gandhinagar Visit us: https://www.etechtechnologysolutions.com/
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- Work with senior team members to carry out customer implementations and program enhancements
- Participate in the implementation design, setup, and review processes
- Identify improvements to our feedback products and processes
- Utilize Client software knowledge for testing customized software solutions
- Build long-standing customer relationships by improving customer feedback programs
- Provide support to client meetings by leveraging in-depth Client system capabilities
- Work with client teams in resolving technical/system related inquiries
- Provide quality assurance support when providing features to clients
- Provide client support when analyzing large sets of data
What We Expect You to Have:
- Excellent analytical skills (including Microsoft Excel) and attention to detail
- Strong written, oral communication and presentation skills
- Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
- Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
- Experience in management consulting, IT consulting, market research, and/or enterprise software client.
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Job Title : Real Time Analyst Job Location : Remote Department : Etech Technology Solutions (ETS) Reports to : Team Leader Location : Gandhinagar Schedule & Shift : Flexible with Shift times Hours : Six days a week, Full Time What We Offer
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing
- Supporting the Customer Service Teams with respect to the management and operation of associate scheduling and real-time monitoring of work queues ensuring optimal service level delivery
- Monitors queue spikes, breaks and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor
- Sends day-end reports to management team
- Monitors and report real time schedule & Shrinkage adherence and reports non-compliance if any
- Reports intra-day schedule changes to the Supervisors/Manager. e., same day callouts and develops a plan to meet schedule requirements.
- Works with WFM to ensure hourly, real-time schedule adherence commitments are being met.
- Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA's (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers).
- Assigning schedules for all reps.
- Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence.
- Identify OCR's/leaders on any violation of the code of conduct and non-adherence to the schedule.
What We Expect You To Have
- Bachelors with 1+ years of experience or equivalent combination of education and relevant experience
- Hands-on experience of MS Office Suite and advanced knowledge of excel including simple to complex formulae OR similar reporting tools/methodologies.
- Build strong relationships with Team Leader, and team members.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
- Excellent Written English skills and Excel (Data Analysis) are a prerequisite.
- Acts as a role model at all times and adheres to high ethical standard
- Takes responsibility and initiative to develop core and personal skills
- Is flexible in an environment by championing and embracing change
- Maintains a high degree of confidentiality while conducting day-to-day operations.
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Why Join Etech?
Etech is an equal opportunity employer. The team comprises of people with many diverse work and life experiences. Etech offers career opportunities for those looking to develop and enhance life skills. Some of these include the ability to communicate effectively, build trust, and function in a team environment.
The nature of Etech’s business, which is about people communicating with people, ensures the ongoing development of the portable “skills for life”. Etech cares about your career growth because we know that our employees are our most valuable asset.
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The Etech Teamwork Journey
“I’ve learned to be an effective leader,
who’s able to coach and develop
agents to meet the required Goals.
Alongside this, I love that recognition
is given for every accomplishment.”
Jody Watson
Operation Intern
“I’ve advanced from a Customer
Service Rep to a Vice President at
Etech.
I’m so thankful for my mentors
who helped me get here.”
Patrick Reynolds
VP Partners Strategy
My journey at Etech began Sep
tember 2005. I’ve learned pa
tience, adaptability, persistence,
how to rely on my co-workers, and
valuing what everyone brings to
the table.
