Etech Industry Trends
With over 20+ years of experience in serving clients from across various industries, addressing specific operational requirements and resolving diversified business challenges, Etech Global Services has grown its portfolio and area of expertise exponentially. From a global outsourcing solution provider to a full-fledge customer experience management company, Etech offers products & services of digital engagement, AI-enabled technology software for customer engagement and quality monitoring, omnichannel CX support, quality monitoring services and is a technology partner for leading brands all over the world.
End-to-End Solutions For Continuously Optimizing &
Enhancing Your Customer Experience
Etech Global Services has the end-to-end responsibility for improving customer experience by using the combination of various tools & strategies.
Etech Customer Engagement Solutions
Inbound Call Center
Outbound Call Center
Omnichannel CX Support
Etech Insights is the quality monitoring & analytics division of Etech Global Services. The Etech Insights team consists of a highly efficient group of 300+ data scientists that analyze customer interactions and deliver actionable insights to boost team performance, increase profitability & improve customer experience.
Etech’s multi-level approach delivers positive results while giving agents the training and confidence needed to increase profitability and span of influence in the marketplace. Etech’s combination of people, processes, and technology delivers a unique and ever improving customer experience.