Drive Effortless

Customer Engagement Solutions

with Etech’s Omnichannel Customer Engagement Solutions

Etech Industry Trends

With over 20+ years of experience in serving clients from across various industries, addressing specific operational requirements and resolving diversified business challenges, Etech Global Services has grown its portfolio and area of expertise exponentially. From a global outsourcing solution provider to a full-fledge customer experience management company, Etech offers products & services of digital engagement, AI-enabled technology software for customer engagement and quality monitoring, omnichannel CX support, quality monitoring services and is a technology partner for leading brands all over the world.

End-to-End Solutions For Continuously Optimizing &
Enhancing Your Customer Experience

Etech Global Services has the end-to-end responsibility for improving customer experience by using the combination of various tools & strategies.

Etech Customer Engagement Solutions

Inbound Call Center

We ensure personalized interactions, increased revenue and reduced operational costs.
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Outbound Call Center

Drive incremental sales, increase market share, and strengthen customer relationships.
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Omnichannel CX Support

We Unify different support channels to ensure quick & consistent customer interactions.
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Digital Engagement

Helping the world’s leading organizations improve sales and transform customer support.
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Etech Insights

Etech Insights

Etech Insights is the quality monitoring & analytics division of Etech Global Services. The Etech Insights team consists of a highly efficient group of 300+ data scientists that analyze customer interactions and deliver actionable insights to boost team performance, increase profitability & improve customer experience.

Etech’s multi-level approach delivers positive results while giving agents the training and confidence needed to increase profitability and span of influence in the marketplace. Etech’s combination of people, processes, and technology delivers a unique and ever improving customer experience.

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Etech Technology Solutions

Software Application Development

Enterprise AI Solutions

Enterprise AI Solutions
SaaS Product Development

SaaS
Product Development

Software Testing & QA Services
Software Analytics & Implementation

Software Analytics &
Implementation

IT Staff Augmentation

Software Testing & QA Services

IT Staff Augmentation

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