AWARDS AND RECOGNITION

Recognized globally. 22 years of awards.

From technology to training to community. From Nacogdoches to Gujarat. Every award on this page was earned by an operating contact center, not a holding company.

40+

Industry awards

Years recognized

CCW recognitions

PACE Corporate Citizen

2025 FEATURED AWARDS

ICMI recognized QEval as the best new technology solution in the contact center industry.

The International Customer Management Institute evaluated QEval against commercial quality monitoring vendors and selected it as the 2025 winner. Built inside an operating contact center by the team that uses it every day.

TECHNOLOGY

ICMI Global Contact Center Award for Best New Technology Solution

QEval by ETS Labs

THE AWARDING BODY

ICMI is the research and training division of Informa, focused exclusively on contact center operations. Their technology award evaluates platforms on measurable operational impact, not marketing claims.

WHAT IT MEANS

QEval was recognized for analyzing 100% of customer interactions using AI-powered scoring, speech analytics, and coaching workflows. The platform was built inside an operating contact center and has processed 2.5 billion interactions. It is the only quality platform built by the same team that uses it in production every day.

COMPLETE AWARDS TIMELINE

Every award. Every year. 2003 to 2025.

Click a year to filter. Click again to show all.

ICMI Global Contact Center Award for Best New Technology Solution

International Customer Management Institute (ICMI)

Technology and Innovation

QEval by ETS Labs recognized as the best new technology solution across the global contact center industry.

Certified Asian American and Diverse-owned Business

US Pan Asian American Chamber of Commerce (USPAACC)

Diversity and Certification

Annual certification recognizing Etech as an Asian American diverse-owned business enterprise.

Best BPO/KPO Company of 2024

GESIA IT Association, Gujarat

BPO Excellence

Third time receiving this award from GESIA, recognizing Etech's India operations for BPO and KPO excellence.

Top 500 BPO Providers 2024

Time Doctor OA500

BPO Excellence

Named to the OA500 list of the world's top 500 outsourcing providers based on independent research.

CCW Excellence Award 2023: BPO of the Year

Customer Contact Week (CCW)

BPO Excellence

Named BPO of the Year at the CCW Excellence Awards, the contact center industry's annual recognition program.

Best Innovative Trainer Company 2023

Indian Society for Training and Development (ISTD)

Training and People

Recognized for innovation in workforce training programs across Etech's India operations.

Tech Cares Award 2023

TrustRadius

Community and Citizenship

Awarded for outstanding employee support, volunteerism, and education initiatives.

CCW Excellence Awards 2021: BPO of the Year Runner-up

Customer Contact Week (CCW)

BPO Excellence

Runner-up for BPO of the Year at the 2021 CCW Excellence Awards.

Bronze Stevie Award: Sales/Customer Service Solutions Technology Partner

Stevie Awards

Technology and Innovation

Recognized as a technology partner of the year for sales and customer service solutions.

PACE Member of the Year 2019

Professional Association for Customer Engagement

Leadership

Named Member of the Year by PACE, the professional association for customer engagement.

The Fulcrum Award: Jim Iyoob, Chief Customer Officer

Industry Recognition

Leadership

Jim Iyoob, Chief Customer Officer, received the Fulcrum Award for impact on customer engagement.

CCW Excellence Award 2018: Best Training and Development Program

Customer Contact Week (CCW)

Training and People

Third consecutive year winning Best Training and Development Program at the CCW Excellence Awards.

Minority Business Enterprise (MBE) Verification

NMSDC

Diversity and Certification

Verified as a Minority Business Enterprise by the National Minority Supplier Development Council.

CCW Excellence Award 2016: Best Training and Development Program

Customer Contact Week (CCW)

Training and People

First year winning Best Training and Development Program at the CCW Excellence Awards.

PACE Technovation Award 2014

Professional Association for Customer Engagement

Technology and Innovation

Recognized for technology innovation in customer engagement.

PACE Corporate Citizen Award 2013

Professional Association for Customer Engagement

Community and Citizenship

Third PACE Corporate Citizen Award.

Best Call Center/BPO Company

GESIA IT Association, Gujarat

BPO Excellence

First GESIA Best Call Center/BPO Company award recognizing India operations.

PACE Corporate Citizen Award 2010

Professional Association for Customer Engagement

Community and Citizenship

First PACE Corporate Citizen Award.

Top 50 Minority Owned Business

DiversityBusiness.com

Diversity and Certification

Named among the top 50 minority-owned businesses in the United States.

U.S. Chamber of Commerce Corporate Citizenship Award

U.S. Chamber of Commerce

Community and Citizenship

National recognition for corporate citizenship from the U.S. Chamber of Commerce.

Business of the Year

Nacogdoches Chamber of Commerce

Community and Citizenship

Named Business of the Year in Etech's founding year by the Nacogdoches Chamber of Commerce.

Showing 21 of 21 total awards

AWARD CATEGORIES

Six categories. 22 years of recognition across every dimension.

Technology, operations, training, leadership, community, and diversity. The breadth of recognition reflects the breadth of the operation.

AWARDS

Technology and Innovation

ICMI, GESIA AI, Stevie BI, CIO Review QMS, PACE Technovation

AWARDS

BPO Excellence

CCW BPO of Year, GESIA BPO/KPO (3x), OA500, ContactCenterWorld

AWARDS

Training and People

CCW Training (3 consecutive), ISTD Innovative Trainer, Stevie Great Employers, Tech Cares

AWARDS

Leadership

Matt Rocco, Kaylene Eckels, Jim Iyoob, Ronnie Mize

AWARDS

Community and Citizenship

PACE Corporate Citizen (4x), TASB, U.S. Chamber, East Texas Business of Year

AWARDS

Diversity and Certification

MBE (NMSDC), USPAACC (multiple), California PUC, Top 50 Minority

CERTIFICATIONS AND COMPLIANCE

Attested where it counts. Certified where your procurement team needs it.

Live attestation evidence is available at trust.etechgs.com.

View live attestation evidence at trust.etechgs.com

BY THE NUMBERS

22 years. 40+ awards. The recognition followed the work.

40+

Industry Awards

22 yrs

Consecutive Recognition

CCW Recognitions

GESIA Best BPO/KPO

PACE Corporate Citizen

RECOGNIZED LEADERS

Five leaders recognized by name. The awards followed their work.

Individual recognition for people who have led Etech's operations, compliance, customer experience, and growth.

Matt Rocco

President and CEO

CEO of the Year Finalist (BTOES, 2019)
Silver Stevie Award: People-Focused CEO (2018)

Recognized for people-focused leadership and business transformation. Matt Rocco has led Etech since its founding and operates on a servant leadership model that has produced under 5% monthly attrition and 6.3-year average tenure.

Kaylene Eckels

President

Silver Stevie Award: Woman of the Year in Customer Service (2019)

Recognized by the Stevie Awards for Women in Business for operational leadership across Etech's contact center operations.

Jim Iyoob

Chief Customer Officer

The Fulcrum Award (2019)
Top Customer Service Influencer (Fit Small Business, 2018)

Recognized with the Fulcrum Award for impact on customer engagement and named a Top Customer Service Influencer by Fit Small Business.

Ronnie Mize

Chief Security Officer

Customer Engagement Compliance Professional Award (2019)

Recognized for compliance excellence in customer engagement. Ronnie Mize has overseen 22 years of zero compliance breaches across all Etech operations.

Dilip Barot

Founder

USPAACC Fast 100 Asian American Business Award (2018)

Etech founder Dilip Barot received the Fast 100 Asian American Business Award from USPAACC for rapid business growth. He led the 2003 acquisition of a closing BellSouth call center in Nacogdoches, preserving 400 jobs.

TELL US ABOUT YOUR CONTACT CENTER

Tell us your vertical, your volume, and what is hurting. We will show you what the operation looks like.

22 years of recognition across technology, operations, training, leadership, community, and diversity. The awards followed the work. See what the work looks like for programs in your industry.

Or call us directly: 936-559-2200