“Happiness is affected by employee’s sense of control over their lives,” says Rubin.
Call center owners have to look for ways to give contact center agents more control over their schedules, work environment, and work behavior. For example, employers could present different work schedules similar to flextime or telecommuting. Nowadays, contact center agents have cumbersome schedules after work, and lots of employees respect a boss who considers work-life balance. Every man or woman’s tasks outside of work are not the same; therefore, personalized schedules are an exceptional way to enhance employee satisfaction.
Employers must additionally encourage contact center agents to personalize their workstations. They can incorporate décor and equipment. This not only offers staff more control over their work environment; however, it can also abate personal limitations like back pain or eyestrain. Also, reports exhibit that specific colors or décor can reinforce happiness. Employees will likely be able to create a position they revel in working in alternatively than being caught in an unpleasant work cubicle.
A different option to give employees a sense of control is to effect employee-driven competitions like customer satisfaction competitions. These events put the contact center agents in control of their success. Each and every employee can set individual ambitions, and they are going to feel a sense of achievement rather than duty.
Call center owners with apparently outlined goals should permit each employee to connect what they do to the objectives of the call center, giving them a sense of achievement and motive. Having a clear path and inkling to what has to be finished by each employee and collaboratively as a team, sets employees up for achievement.
When all contact center agents are completely happy to come to work each day, they take delight in the work they’re doing, the call centers they represent and the staff around them, for this reason, are influenced to place their best foot ahead.
Having a bit healthy competition is nothing bad. Competition keeps contact center agents on their toes, and in the process making the work day enjoyable and upbeat. You don’t want something too dramatic or whatever that might evoke a lot jealousy. If cash prizes aren’t the correct fit for your work place, you could offer a gift card or a work-from-home day as an alternative. Place the competition itself on anything regarding work.
It might be about who receives the most positive reviews from callers or who helped the most customers on the telephone that month. No matter what the contest might be about, make it an ongoing occasion so that it acquires momentum and contact center agents are prompted to work harder to win the prize. If one prize isn’t working, then you could constantly check out other prizes.
To get the advantages of pleasant contact center agents, employers must keep things positive and fun at work. Not every agent is going to be delighted daily, but have you heard the old saying, “fake it until you make it?” Well, this applies to a positive behavior too. Immediately you and your employees get in the habit of making every day positive, you’ll start to discover how little matters does not drag the whole team down again and the spirit of the team is heightened.
Socialization is a key aspect of happiness. “Interacting with others gives people a boost in mood – surprisingly, this is true even for introverts,” – Rubin.
Employers must find approaches to encourage social relations amongst their contact center agents. Make use of office arrangement that promotes communication. Organize workstations so contact center agents can see each other and interact.
Employers should also encourage office celebrations for vacations and birthdays. These celebrations don’t have luxurious. It can be as simple as asking everybody to bring in a covered dish. Even when there’s no motive to rejoice, encourage workers to eat lunch together. Provide a comfy eating area.
Socialization shouldn’t be restrained to office hours. Motivate out of work environment socialization example; volunteer packages. This gives contact center agents an opportunity to develop relationships outside of work environment and at the same time promoting the call center in a good way. Community service is an excellent way to get a positive reputation, and it’s serves as a boost for employee satisfaction.
“Those who work to further causes they value tend to be happier and healthier, experience fewer aches and pains, and even live longer,” says Rubin.
Bad health isn’t only harmful to staff, it’s damaging to corporations. “Businesses pay a substantial rate for stress-related sicknesses, like hypertension, gastrointestinal problems, and substance abuse,” says Rubin.
“Up to 90% of all doctor visits in the United States are for stress-related illnesses,” according to Dr. Mehet Oz of the Dr. Oz Show.
Acute stress has several side effects like weight gain, reduced immune system, accelerated risk of sickness, and fatigue. Employers should inspire contact center agents to diminish stress phases and fortify their overall well being.
The first step is to coach employees on health matters is to provide reading materials or give seminars. People cannot make positive alterations if they don’t know what to alter.
Once employees learn about health issues like stress, exercising, and healthy consumption, starts a health related competition like the Biggest Loser. This presents staff motivation and a support process. If the entire work environment is involved, employees will more seemingly to achieve their targets.
To support contact center agents make positive lifestyle alterations, have a kitchen prepared with a fridge and microwave to organize healthy meals. Research suggests that preparing meals is better than eating out. Also, motivate breaks for the duration of the day. Even small amounts of recreation throughout the day are necessary.
In line with Dr. Oz, “Exercise releases serotonin and dopamine, the feel-good hormones that become blocked during stress. Walking stairs is a great workout. One study showed that walking stairs 7 minutes a day reduces the risk of heart disease by two-thirds.”
If viable, offer a company reduction on gym memberships. This may increasingly encourage employees to make constructive choices outside of the work environment and to exercise more.
Host gatherings for your office once each month or two. Maybe this means a quick blissful hour after work or maybe it means hosting a full-blown occasion much less regularly. Gatherings provide contact center agent something to anticipate and help break up the daily schedule. This makes time fly and places a smile on everybody’s faces.
Keep in mind that having a blissful work environment doesn’t only feel great; however, it’s also financially worth your time. Even though you ought to foot the bill for some of these steps to employee satisfaction, the money you’ll get to keep on elevating your employee retention rate will make it all well worth the cost. And, definitely, so will all the smiles.