Etech Global Services proudly announces its placement on CMP Research Prism, an elite technology assessment framework developed by CMP Research, a division of Customer Management Practice (CMP) for Automated QA/QM. This respected framework highlights QEval by Etech as a core performing provider for customer contact and customer experience (CX) professionals aiming to optimize their technology investments with confidence through Automated QA/QM.
The CMP Research Prism for Automated QA/QM evaluated seventeen solution providers, including QEval by Etech Global Services, and segmented them into five categories: pioneering, leading, core performing, up & coming, and emerging using analyst analysis, user feedback, and marketplace data.
Analyst evaluation and user submitted data highlighted QEval by Etech’s customization and flexibility, integration, security and reporting capabilities. According to the Prism evaluation, these four investment criteria are areas of particularly progressive capability for QEval by Etech.
“We are thrilled that QEval has been recognized as a core performing solution said Matt Rocco, President & CEO at Etech Global Services. “This recognition validates our strategic focus on delivering superior value that consistently exceeds industry standards and client expectations in automated quality monitoring.”
Etech’s Chief Customer Officer, Jim Iyoob, quoted “Our clients benefit from solutions that don’t just meet industry standards but consistently outperform the competition in the areas that matter most for operational excellence.”
Nicole Kyle, Managing Director of CMP Research, adds, “With the crowded technology landscape, customer contact leaders need a reliable source to guide their technology decisions. CMP Research Prism was created to assess solution providers like QEval to equip buyers and influencers of the customer contact and CX technology stack with insights to inform their investments.”
CMP Research Prism is the only marketplace assessment framework built exclusively for customer contact and CX executives. The Prism helps customer contact leaders and CXOs differentiate solution providers in a complex market and make more informed, confident investment decisions that future-proof the CX technology stack. Prisms are updated every six months and upcoming technology assessments will cover chatbots/virtual agents, BPO, and workforce management.
For a full summary, download the CMP Research Prism for Automated QA/QM whitepaper summary.
About Etech Global Services and QEval
Etech Global Services specializes in enhancing customer experience through three core offerings: professional contact center services, proprietary customer analytics solutions including QEval, and custom software development. Since 2013, their flagship QEval platform has evolved from quality monitoring into a comprehensive customer insights solution, exemplifying how Etech transforms customer service through both operational expertise and innovative technology. For more information, visit: https://www.etechgs.com/
QEval by Etech delivers two powerful components: QEval Core uses AI to analyze 100% of customer interactions across all channels, while QEval Coach automates coaching and development with personalized agent improvement systems. What sets QEval apart is its human-AI collaboration approach—every prediction, classification, or scoring decision is regularly audited by real human analysts in 30-day quality cycles. End users can calibrate AI behavior directly within the platform by flagging issues, providing feedback, or refining the logic through an intuitive thumbs-up/down interface. For more information, visit: https://www.qevalpro.com/
About CMP ResearchTM, a division of Customer Management Practice
CMP ResearchTM helps customer contact executives make better decisions faster amid transformation using independent quantitative and qualitative research, data-driven analysis, advisory services, and community insights from Customer Contact Week, CMP’s Research Board, and client community. CMP Research TM sits at the intersection of customer contact and the future of work. For more information, visit https://www.cmpresearch.com.
About Customer Management Practice
The Customer Management Practice (CMP) is a leading market intelligence firm for the customer management industry, offering a comprehensive suite of events, research, marketing, and business development services. As a trusted partner to customer contact executives, CMP addresses the pressing challenges through various channels, including live events such as its industry-leading series, Customer Contact Week, online event communities, and cutting-edge industry research. With research-backed insights and data-driven advisory services, CMP provides its clients with a holistic view of their customer management issues. It delivers new perspectives for executives, craving a clear understanding of their strengths and weaknesses relative to their peers and the industry. CMP’s solutions empower executives to develop customer management skills, transforming customers into raving fans. CMP is dedicated to making its client’s customer management rockstars. CMP’s team of experts draws upon years of experience in the industry to provide tailored solutions that meet each client’s unique needs to improve their customer experience, streamline operations, and boost their bottom line. For more information, visit: https://www.customermanagementpractice.com/
