• Canteen Subsidy
• Night Shift allowance as per the process
• Campaign Allowance
• Health Insurance
• Tuition Reimbursement
• Internal movement through IJP

Key Responsibilities:

• Strategic Consulting & Insights: Analyze and interpret customer and employee experience data within the platform to identify trends, pain points, and growth opportunities. Present findings through compelling storytelling that drives executive action.
• Maximizing Client ROI: Act as a trusted advisor to ensure the client isn’t just “using the tool,” but extracting real business value—optimizing processes and improving key performance indicators (KPIs) through the platform.
• Value-Based Solution Design: Translate complex business objectives into sustainable technical architectures, ensuring every system configuration is directly linked to a desired business outcome.
• Technical & Functional Health Management: Proactively oversee account performance, ensuring the technical solution evolves in lockstep with the client’s strategic needs.
• Cross-Functional Collaboration: Work closely with Product and Sales teams to align Client’s capabilities with the long-term visions of the world’s most influential brands.

Required Qualifications:

• Analytical Mindset: Proven ability to analyze large volumes of data and synthesize them into clear, actionable recommendations.
• High-Impact Communication: Ability to present insights to C-suite executives, translating technical complexities into business language.
• Results Orientation: An obsessive focus on client success and platform adoption as a driver of organizational change.
• Bachelor’s degree, or equivalent experience, with demonstrated interest in technology, including comfort with technical concepts and self-guided learning

Preferred Qualifications:

• Technical experience including Javascript, HTML, XML
• Understanding of data transfer protocols such as SFTP, API, SSH Keys, PGP Keys
• Experience following company and regional Data Security & Compliance rules/regulations
• Capable of working independently and supporting technical implementation projects
• Excellent analytical, organizational and time management skills
• Excellent communication and presentation skills
• Demonstrated exposure to the full software lifecycle from requirements, design, setup, to the review process
• Ability to understand, synthesize, and translate between business problems and technical concepts
• Growth-minded; desire for continuous learning and proactively driving initiatives for improvement
• Thrive in a high-growth, fast-paced environment
• Ability to obtain a U.S. Government Security Clearance

Why Join Us?

• Be a Catalyst for Change: You will have the opportunity to directly influence how the world’s largest brands interact with their customers.
• Culture of Innovation & Consulting: Join a team that values intellectual curiosity, where your analytical skills have a direct impact on both our product and the client’s strategy.
• The Gold Standard in CX: Work with the market-leading technology in Experience Management (XM), powered by the most advanced AI, within a global environment of continuous learning and collaboration.