What We Offer:

• Transportation allowance 
• Canteen Subsidy 
• Night Shift allowance as per process 
• Schedule Attendance Bonus as per process 
• Health Insurance 
• Tuition Reimbursement 
• Incentive components campaign wise 
• Work Life Balance Initiatives 
• Rewards & Recognition 
• Internal movement through IJP 

What You’ll Be Doing:

Description: The Implementation Manager will be responsible for Onboarding, New Product introduction and Content Creation projects for customers. This includes driving to value realization during the early tenure of customers. You will ensure our customers are getting the best practices for working, as well as providing necessary feedback internally to continually improve what we are bringing to market. As part of the Customer Operations team, the mission of this role is to successfully convert customers to long term, paying customers, create sound and repeatable processes for success in this endeavor.  

• Manage Onboarding/Free Trial implementations – Ensuring all steps are completed, and customers are seeing value as quickly as possible. 
• Work with customers to help create content, adapt their training plans, help deploy the solution, and ensure that we deliver proven results. 
• Hold training for clients, customized for their needs and implementation types. 
• Track, report on, and solve issues with onboarding and trial customers, owning their success.  
• Follow processes and tracking internally to report on progress and share learnings 
• Manage internal calendars for implementation, scheduling with clients and keeping internal teams tracking towards completion. 

What We Expect You To Have:

• Native or Bilingual Business level English 
• 1+ years Project Management experience 
• 1+ years customer facing experience – Sales, Sales Engineering, Account Management or CSM Preferred 
• 1+ years training experience – facilitating, creating and organizing.
  
• Successfully managed multiple international clients facing projects at once 
• Technically Savvy, can explain concepts like SSO, Generative AI, and APIs 
• Has training experience with software. 
• Strong and concise communicator – written and verbal. 
• Thrives on customer interaction and providing customized recommendations.  
• Instructional design background a plus – Being able suggest changes and best practices to training and coaching content and processes. 
• Call center exposure and experience a plus