What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Work-Life Balance Initiatives
• Rewards & Recognition

What You’ll Be Doing:

Case Management & Recovery

• Handle recovery tickets generated from multiple sources, including fraud reviews, alerts, RDRs, and chargebacks
• Proactively contact suppliers to request waivers using a defined outreach strategy (calls and emails)
• Follow the prescribed recovery workflow, including initial calls, follow-up emails, subsequent calls, and case closure
• Ensure timely follow-ups to maximize waiver approval and recovery outcomes

Supplier Communication

• Initiate outbound calls to suppliers to discuss recovery cases and negotiate waivers
• Send follow-up and confirmation emails summarizing discussions and outcomes
• Maintain professional and effective communication with external stakeholders

Documentation & Tracking

• Accurately document all interactions, outcomes, and waiver decisions in the ticketing system
• Update recovery status, financial adjustments, and transaction details in tracking tools
• Ensure records are complete, audit-ready, and compliant with internal standards

Productivity & Quality

• Manage daily workloads consisting of new cases and follow-ups
• Meet defined productivity targets while maintaining high documentation accuracy
• Adhere to SLAs, quality benchmarks, and compliance requirements

What We Expect You to Have:

Experience

• 0-1 years of experience in recovery, fraud operations, chargebacks, disputes, risk, or payments operations
• Experience handling supplier or merchant communication is preferred

Skills

• Strong verbal and written communication skills
• Ability to manage high-volume queues with structured follow-ups
• Good analytical and problem-solving skills
• High attention to detail and documentation accuracy
• Comfortable working with ticketing systems, spreadsheets, and internal tools