I recently read an article that highlighted leadership principles that were identified during a 1948 leadership study! As I was reading the article, I could not help but draw a correlation between these time tested principles and Etech’s leadership character commitments. Take a look, and see for yourself!
Read moreLive chat is a tool growing in popularity for consumer interactions. It is not an overly complicated system, involving a simple messenger window and sometimes a live chat customer service representative. However, more recently, companies have been turning to artificial intelligence in live chat for additional support to both team members and customers. While this updated approach may seem counterintuitive for improving consumer relations, there are several excellent reasons to incorporate AI into your companies chat sessions.
Read moreHas your executive team somehow become stagnant? Does it seem like the industry is moving at a faster pace than your company? How can you stay ahead in this competitive business environment? Regardless of the motivation behind wanting to grow your business, it’s important to have a plan for progress. An Executive Development Plan (EDP) is a critical tool in your Executive tool belt.
Read moreWhen it comes to contact center quality assurance, there are several reasons you should implement a strategy and stop just […]
Read moreWhen crisis hits, it is critical to have alignment around key priorities that can be used to guide decision making, […]
Read moreCyber Crime. What is it? Cyber crime is any crime that is committed electronically. This can include Theft and Fraud […]
Read moreAre you a quality assurance manager in any contact center? If so, you know that it is a part of […]
Read moreWhile the entire world is battling against COVID19, it is important now, more than ever, to have healthy lifestyle. Physical […]
Read moreWe are now 6 months into COVID19 and not much has changed from where we were when this all started. As we witness in-person school being postponed and football seasons being cancelled, more & more businesses are shutting down while cases continue to rise across the globe. Although it is beyond our control what goes on out there, we can control how we respond to this situation. As a leader, it is essential to remain committed to make decisions that are in the best interest of the health & wellbeing of our team members, customers, and organization.
Read moreIn times of uncertainty and stress it is important for leaders to be there for their team. This is a […]
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