Call centers are the backbone of leading brands as they assist customers with their concerns and build a strong brand image. With the growing business landscape, brands are focusing more on improving their core competencies while simultaneously outsourcing customer support functions to call centers. Outsourcing call center operations provides many benefits to the brand including …
At Etech we have embraced a leadership philosophy with a focus on people and progress instead of rules and protocols.
Optimizing call center operations and enhancing customer experience is crucial for the brand’s growth and success. However, this is one area where many brands often struggle to strike the right balance between managing call center operations as well as core brand competencies. This is where call center outsourcing emerges as a strategic solution that helps …
How to choose a contact center that is fully efficient and aligns with their goals. This very important decision requires careful consideration and evaluation.
I have learned during the past 39 years in the corporate world is that leadership is often misunderstood, and servant leadership is even more so.
Data-driven decision-making has become a vital aspect for businesses to improve their performance and add to positive customer experience.
Here are some of the strategies to empower call center professionals:
Here is how live chat helps brands improve customer service.
This June is Etech’s 20th anniversary month!
Being wrong is often seen as a negative experience that we should try to avoid at all costs. We are taught from an early age that being wrong is a sign of weakness or incompetence.