Cyber-attacks are on a boom these days, if we look at the stats of 2021, there is a ransom ware attack happening every 11 seconds somewhere on the globe.
While operating any organization, it is crucial to keep an eye on every employee’s performance, as it helps making timely and correct decisions.
Servant leadership is the desire to serve others for the greater good on an individual, team, and organizational levels.
For years, effective knowledge management programs have stressed that employee engagement is important, but for more reasons than you may think.
Improving customer experiences is one of the important areas of focus for leading brands.
A contact center is more than just a support center; it offers actionable insights into the way that a company chooses to treat its customers.
Speech analytics technology is revolutionizing many critical processes in contact centers
From being just a buzzword, Artificial Intelligence is now a key enabler for disrupting and optimizing critical business processes.