Events
Connect with subject matter experts of the contact center industry and hone your skills by meeting them live or virtually! Here are the upcoming events, webinars, and conferences the Etech team is organizing and participating in.
CX Innovation Summit
Date: June 25–26, 2025
Time: 11:00 AM – 2:30 PM CDT
Location: Fairmont, Dallas, TX
In this era of sky-high expectations, customer experience (CX) is the ultimate differentiator – the secret weapon that propels businesses from ordinary to extraordinary.
It’s time to unleash the full potential of your CX strategy.
Join Etech at the GDS CX Innovation Summit 2025, where the brightest minds in customer experience will come together to:
What You’ll Gain:
- Battle-Tested Strategies: Discover proven approaches that transform customer experiences from good to legendary, giving your business a competitive edge.
- Actionable Insights: Learn how to harness data and technology to create unbreakable bonds with your customers.
- Peer Connections: Engage with fellow CX pioneers who are rewriting the rules of customer engagement and setting new industry standards.
Ready to take your CX to the next level?
Contact us to schedule a meeting or learn more about how Etech can help you transform your customer experience.
Webinar: Smarter CX, Smarter QA - QEval Live Demo & 2025 Feature Release
Date: July 16th, 2025
Join us for a live demo of QEval by Etech Global Services— the next-gen QA and analytics platform that’s helping contact centers transform performance, compliance, and customer satisfaction.
What You’ll See in Action
- A walkthrough of QEval’s latest release.
- Live analytics + real-time scorecards for agents and supervisors.
- AI-powered transcription and sentiment tracking.
- How to use insights to improve agent performance & compliance.
- Real-world use cases that deliver measurable ROI.
Who Should Attend
- CX & Quality Assurance leaders.
- Contact center decision-makers.
- Ops managers focused on compliance and coaching.
- Analysts and innovation teams looking for proven solutions.
Meet the Speakers
- Nicole Kyle, Managing Director & Co-founder, CMP Research.
- Manu Dwievedi, Senior Director of Etech Insights, Etech Global Services.
Customer Analytics Exchange
Date: July 23-25, 2025
Location: DOWNRIGHT AUSTIN| Austin, TX
Etech is honored to participate in this exclusive Customer Analytics Exchange. This event is designed for industry leaders committed to revolutionizing customer experience through data-driven insights. We look forward to engaging in thought-provoking discussions, hands-on masterclasses, and high-impact networking opportunities.
Etech Expert Insights:
- Jim Iyoob, Chief Customer Officer, Etech Global Services
- Patrick Reynolds, VP-Customer Engagement, Etech Global Services
We look forward to contributing to the advancement of data-driven customer experiences at this exclusive exchange.
Schedule a meeting to inquire about Etech’s participation or to request information.
Webinar: Cutting Through the AI Hype – How to Choose What Actually Works
Date: August 6, 2025 | Time: 12 PM to 1 PM CST
Join Us for an Honest Conversation About AI
AI is everywhere—but not all of it delivers results. With nearly 90% of AI startups failing within the first year, how do you know which tools are worth your time and investment?
In this insightful session, our expert panel will guide you through the clutter to help you make confident, informed decisions about AI solutions. Learn what really works, what to avoid, and how to separate marketing buzz from proven results.
Speakers:
- Jim Iyoob, Chief Customer Officer, Etech Global Services
- Melissa Wood, Dean of Global Leadership Development, Etech Global Services
- Manu Dwivedi, Senior Director, Etech Insights, Etech Global Services
Discover how to:
- Avoid costly mistakes in AI adoption
- Choose the right AI solutions that deliver real ROI
- Drive measurable business value through smart technology decisions
All participants will receive our AI Evaluation Checklist — a practical tool to help you select solutions that align with your business goals.
If you’re ready to move beyond the hype and make smarter AI decisions, this is the webinar for you.
Webinar: Why 90% of Contact Center AI Fails: How to Pick Winners
Date: August 6th 2025
Let’s face it—everyone’s talking about AI. But with 90% of AI startups failing in the first year, how do you know which solutions are worth your time? Whether you’re exploring new vendors or rethinking your current setup, this webinar will help you cut through the noise and focus on what truly works.
Who Should Attend
- Customer Experience business leaders exploring AI tools.
- CX and Operations professionals looking to improve performance.
- Technology and Innovation heads responsible for digital transformation.
- Contact Center Executives .
Meet the Speakers
- Jim Iyoob, Chief Customer Officer, Etech Global Services.
- Jordan Zivoder, Quantitative Research Lead, Customer Managment Practice.
- Manu Dwievedi, Senior Director of Etech Insights, Etech Global Services.
Call Center Campus
Date: October 22-24, 2025
Location: Austin, TX
Etech Global Services participating in Call Center Campus in Austin, TX. This event is designed for industry leaders committed to revolutionizing customer experience through data-driven insights. We look forward to engaging in thought-provoking discussions, hands-on masterclasses, and high-impact networking opportunities.Expert Insights:
Join our session featuring:
- Jim Iyoob, Chief Customer Officer, Etech Global Services
Experience Data-Driven CX:
This event provides a unique opportunity to:
- Deep-dive into the latest advancements in AI and analytics for CX.
- Explore ethical considerations in AI implementation.
- Learn how to convert data into actionable strategies.
- Network with fellow industry leaders.
CX Innovation Summit
December 10-11, 2025
Location: Seatlle
In this era of sky-high expectations, customer experience (CX) is the ultimate differentiator – the secret weapon that propels businesses from ordinary to extraordinary.
It’s time to unleash the full potential of your CX strategy.
Join Etech at the GDS CX Innovation Summit 2025, where the brightest minds in customer experience will come together to:
What You’ll Gain:
- Battle-Tested Strategies: Discover proven approaches that transform customer experiences from good to legendary, giving your business a competitive edge.
- Actionable Insights: Learn how to harness data and technology to create unbreakable bonds with your customers.
- Peer Connections: Engage with fellow CX pioneers who are rewriting the rules of customer engagement and setting new industry standards.
Stay tuned for updates on our keynote, booth location, and more!
Contact us to schedule a meeting or learn more about how Etech can help you transform your customer experience.
Past Events
2025
2024
2023
2020
The Art of the Possible with Speech Analytics: What to Consider When Architecting a Next Generation Technology Stack
Previously, call centers had one main task: to respond to...
PACE ACX Virtual 2020
How To Blend AI With Human Intelligence To Improve...
2019
CX Architecture – Using Agent Insights to Design a Remarkable Experience
Your agent workforce has more influence on your brand than...
CX Architecture: 5 Steps To Transform Your Customer Insights
The power of Artificial Intelligence has become a strategic tool...
2018
Professor Customer: Empower Your Customers to Teach You CX Delivery they Deserve
Improving customer experience has been rightfully viewed as one of...
The Future of Contact Centers: Leveraging People, Processes & Artificial Intelligence
Today’s consumers want more than good products and good prices....