Contact Center Events, BPO and Community Events

Events

Connect with subject matter experts of the contact center industry and hone your skills by meeting them live or virtually! Here are the upcoming events, webinars, and conferences the Etech team is organizing and participating in.

Webinar: Cutting Through the AI Hype – How to Choose What Actually Works

Date: August 6, 2025 | Time: 12 PM to 1 PM CST

Join Us for an Honest Conversation About AI

AI is everywhere—but not all of it delivers results. With nearly 90% of AI startups failing within the first year, how do you know which tools are worth your time and investment?

In this insightful session, our expert panel will guide you through the clutter to help you make confident, informed decisions about AI solutions. Learn what really works, what to avoid, and how to separate marketing buzz from proven results.

Speakers:

Jim Iyoob, Chief Customer Officer, Etech Global Services
Melissa Wood, Dean of Global Leadership Development, Etech Global Services
Manu Dwivedi, Senior Director, Etech Insights, Etech Global Services

Discover how to:

Avoid costly mistakes in AI adoption
Choose the right AI solutions that deliver real ROI
Drive measurable business value through smart technology decisions

All participants will receive our AI Evaluation Checklist — a practical tool to help you select solutions that align with your business goals.
If you’re ready to move beyond the hype and make smarter AI decisions, this is the webinar for you.

Call Center Campus

Date: October 22-24, 2025

Location: Austin, TX

Etech Global Services is participating in Call Center Campus in Austin, TX. This event is designed for industry leaders committed to revolutionizing customer experience through data-driven insights. We look forward to engaging in thought-provoking discussions, hands-on masterclasses, and high-impact networking opportunities.

Etech’s Session: Beyond the AI Hype: Real Solutions That Actually Work
Expert Insights:

Jim Iyoob, Chief Customer Officer, Etech Global Services
Shawndra Tobias, Chief Data Strategy Officer, Etech Global Services

Key Takeaways:

The 7-question AI evaluation framework that separates real solutions from smoke and mirrors
How to spot the #1 red flag that signals a vendor should be avoided
Proven implementation strategies that lead to 94% agent adoption .
Real-world success metrics and ROI calculation templates you can use right away
Why the best AI isn’t the flashiest — it’s the one that solves your real contact center problems

Schedule a meeting know more about Etech’s participation in Call Center Campus.

CCW Executive Exchange 2025

November 5–7, 2025

Location:Scottsdale, Arizona

Join Etech Global Services at the CCW Executive Exchange 2025 — an exclusive, invitation-only event designed for senior customer contact and CX leaders who are redefining the future of customer experience.

Key Takeaways

Learn how leading organizations are turning CX challenges into growth opportunities using AI, analytics, and human intelligence.
Network with industry executives and decision-makers through curated meetings and strategy sessions focused on real business outcomes.
Explore practical frameworks and tools to accelerate transformation, boost loyalty, and drive measurable results.

Etech Executive Insights:

Jim Iyoob, Chief Customer Officer, Etech Global Services .
Shawndra Tobias, Chief Data Strategy Officer, Etech Global Services.

Stay tuned for more updates!

Contact us to schedule a meeting or discover how Etech’s people-first, tech-enabled solutions can help you improve your CX game.

CX Innovation Summit

November 12-13, 2025

Location: Fort Lauderdale, Florida

In this era of sky-high expectations, customer experience (CX) is the ultimate differentiator – the secret weapon that propels businesses from ordinary to extraordinary.

It’s time to unleash the full potential of your CX strategy.

Join Etech at the GDS CX Innovation Summit 2025, where the brightest minds in customer experience will come together to:

What You’ll Gain:

Battle-Tested Strategies: Discover proven approaches that transform customer experiences from good to legendary, giving your business a competitive edge.
Actionable Insights: Learn how to harness data and technology to create unbreakable bonds with your customers.
Peer Connections: Engage with fellow CX pioneers who are rewriting the rules of customer engagement and setting new industry standards.

Expert Insights: