Date: October 22-24, 2025
Location: Austin, TX
Etech Global Services is participating in Call Center Campus in Austin, TX. This event is designed for industry leaders committed to revolutionizing customer experience through data-driven insights. We look forward to engaging in thought-provoking discussions, hands-on masterclasses, and high-impact networking opportunities.
Etech’s Session: Beyond the AI Hype: Separating Winners from Empty Promises
Expert Insights:
- Jim Iyoob, Chief Customer Officer, Etech | President, ETS Labs
- Patrick Reynolds, SVP – Business Development & Client Solutions, Etech Global Services
- Shawndra Tobias, Chief Data Strategy Officer, Etech Global Services
Key Takeaways:
- The 7-question AI evaluation framework that separates real solutions from smoke and mirrors
- How to spot the #1 red flag that signals a vendor should be avoided
- Proven implementation strategies that lead to 94% agent adoption .
- Real-world success metrics and ROI calculation templates you can use right away
- Why the best AI isn’t the flashiest — it’s the one that solves your real contact center problems
Schedule a meeting know more about Etech’s participation in Call Center Campus.