June 22–25, 2026
Location: Caesars Forum, Las Vegas
Join Etech Global Services at Customer Contact Week Las Vegas 2026 — the world’s largest customer contact event bringing together thousands of CX leaders, innovators, and solution providers. Discover how Etech’s people-first, tech-enabled solutions are transforming the customer experience landscape.
Etech’s Workshop: What Happens in QA Shouldn’t Stay in QA: From Insights to Impact with QEval™ | Tuesday, June 23 | 11:00 AM – 12:30 PM
Key Takeaways
- Understand why relying on fragmented or limited quality data undermines contact center performance — and how scaling what gets measured is the first step to managing what actually matters.
- See how one client used the QEval™ approach to reduce churn and improve CSAT, moving from disconnected QA insights to measurable business outcomes.
- Learn why most AI implementations stall at the change management layer — and walk away with a framework that works in live contact center environments.
- Receive a 25-Point AI Vendor Assessment Checklist covering the right questions to ask, the answers that indicate fit, and the warning signs that warrant walking away.
- One attendee will be selected to receive a complimentary AI Overview of their own contact center data, conducted by Etech and ETS Labs.
Etech Speakers:
- Jim Iyoob, Chief Revenue Officer, Etech | President, ETSLabs
- Manu Dwievedi, Sr. Director, Etech Global Services | AVP, ETSLabs
- John Clark, Sr. Director of Technical Customer Care | Cox Automotive
Visit Etech at Booth #1404
Stay tuned for more updates!