Customer Contact Week Austin

Enhancing-Contact-Cente

  Enhancing Contact Center Quality with Speech-to-Text Analytics

Tuesday, January 23 | 9:00-10:30 AM CT

Revolutionize Your Contact Center with AI-Powered Speech Analytics. What if you could unlock a 360-degree view of the customer journey and use those insights to delight customers and empower agents? AI-driven speech analytics make it possible.

Speech analytics leverage artificial intelligence to extract invaluable insights from customer interactions. This enables contact centers to:

  • Pinpoint Experience Gaps – Analyze calls to identify needs, risks, and opportunities to improve.
  • Deliver Data-Driven Coaching – Provide agents focused guidance to enhance skills and performance.
  • Scale Agile Operations – Cloud-based speech analytics support flexible, remote contact centers.
  • Get Proactive – Continuously improve and exceed customer expectations through data-based action.

Whether you’re new to speech analytics or want to optimize current use, join our insightful workshop to explore how AI can catalyze human brilliance. Discover first-hand how industry leaders are leveraging speech analytics to revolutionize the customer experience.

In this session you will:

  • Learn how speech analytics can profoundly elevate customer interactions and agent experience. Review real examples and use cases showing transformational impact.
  • Ask the Experts – Live Q &A with Contact Center/Data/BPO domain experts
  • Walk away inspired and equipped to use speech analytics to accelerate performance.

Use code: ETECH_CCW when registering to receive 20% discount on passes.

Register Now

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