Enhancing Contact Center Quality with Speech-to-Text Analytics
Tuesday, January 23 | 9:00-10:30 AM CT
Revolutionize Your Contact Center with AI-Powered Speech Analytics. What if you could unlock a 360-degree view of the customer journey and use those insights to delight customers and empower agents? AI-driven speech analytics make it possible.
Speech analytics leverage artificial intelligence to extract invaluable insights from customer interactions. This enables contact centers to:
- Pinpoint Experience Gaps – Analyze calls to identify needs, risks, and opportunities to improve.
- Deliver Data-Driven Coaching – Provide agents focused guidance to enhance skills and performance.
- Scale Agile Operations – Cloud-based speech analytics support flexible, remote contact centers.
- Get Proactive – Continuously improve and exceed customer expectations through data-based action.
Whether you’re new to speech analytics or want to optimize current use, join our insightful workshop to explore how AI can catalyze human brilliance. Discover first-hand how industry leaders are leveraging speech analytics to revolutionize the customer experience.
In this session you will:
- Learn how speech analytics can profoundly elevate customer interactions and agent experience. Review real examples and use cases showing transformational impact.
- Ask the Experts – Live Q &A with Contact Center/Data/BPO domain experts
- Walk away inspired and equipped to use speech analytics to accelerate performance.
Use code: ETECH_CCW when registering to receive 20% discount on passes.