Driving CX Success By Leveraging Customer Insights

Where to Listen

Businesses that treat their CX strategy as an everyday priority will be the ones that successfully cater to customer expectations in today’s integrated industry.

In today’s industry, consumers are helping brands with their personal data more than ever before. If  CX acts as a new engine for generating business leads, then data serves as fuel for the engine.

In this podcast, Etech’s VP Customer Experience, Shawndra Tobias, talks about how to leverage customer insights and create a pool of satisfied and loyal customers.

Tune in to learn how to convert your customer data into actionable insights that can help you make the right decisions and deliver remarkable customer experiences.

Need to redefine a dynamic data strategy for your business? Contact us today for a Free Consultation!

Etech is consistently delivering exceptional customer experience with our data-driven solutions to companies striving to make their customer journey hassle-free. We provide a wide range of analytic services, combining human intelligence with artificial intelligence, to create comprehensive solutions for improving customer experiences, within the industry. Contact us for more information on our Quality Monitoring Solutions.


Shawndra Tobias – VP Customer Experience, Etech Global Services
Melissa Wood – Dean of Global Leadership Development, Etech Global Services

By |2022-11-10T23:43:38-06:00February 23, 2022|

Recent Podcast

The Impact of Servant Leadership on Employee Empowerment

There are a lot of myths about Servant Leadership and we are going to debunk them in this

Listen Now

The Changing Face of Contact Center Operations – Where Are We Heading?

Contact Centers have no choice but to adopt the latest technology to stay relevant to serve the best customer experience in the

Listen Now

How Human Resources Helps in Creating Better Customer Experiences

What is the biggest resource of your organization? Undoubtedly, your people! When your own people feel empowered at the workplace, it results into

Listen Now
Go to Top