The digital age has pushed today’s customers into an era of immediacy. This immediacy is one of the top reasons that live chat is imperative for any kind of business.
Read moreYour agent is your entire company, your brand to that one customer that they are talking to. As we are increasing the data utilization in the CX space, we really need to up our focus on Agent Experience that is going to deliver defined positive customer experience.
Read moreThere are a lot of myths about Servant Leadership and we are going to debunk them in this podcast.
Read moreContact Centers have no choice but to adopt the latest technology to stay relevant to serve the best customer experience […]
Read moreWhat is the biggest resource of your organization? Undoubtedly, your people! When your own people feel empowered at the workplace, it […]
Read moreIn this podcast, Etech’s Chief Operations Officer, Kaylene Eckels discusses the most important characteristics of servant leaders.
Read moreTune in to the podcast to learn how to convert your customer data into actionable insights that can help you make the right decisions and deliver remarkable customer experiences.
Read moreIn this podcast, Etech’s Chief Security Officer, Ronnie Mize explains how to ensure Data Privacy and Data Security in the […]
Read moreCustomers are only looking for a consistent, effective, and personalized experience. Studies have shown that 86% of buyers will pay […]
Read moreHere is a Special Edition of the Leading from the Front podcast featuring Etech’s President & CEO, Matt Rocco Sr.. He has shared some amazing Wellbeing Leadership Suggestions to Fight with COVID 2019. The recent pandemic is causing a lot of chaos and economic disruption for organizations across America and the world. Hear the message he offered to help face this challenge through these principles: 1) Lead with facts, not fear 2) Surface and dispel rumors 3) Don’t forget about the human connection 4) Focus on self-care 5) Make plans for recovery.
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