Nacogdoches, TX: Etech Global Services, a leading provider of customer engagement solutions, announced the successful completion of both SOC 2 Type II and SOC 3 certifications. These certifications, issued through an independent audit conducted by a Big Four accounting firm, validate Etech’s adherence to the AICPA’s Trust Services Criteria across critical operational dimensions.
The SOC 2 Type II certification specifically evaluates service providers against five trust principles: Security, Availability, Processing Integrity, Confidentiality, and Privacy. Unlike point-in-time assessments, SOC 2 Type II requires an extended evaluation period during which an independent auditor examines an organization’s systems, controls, and security practices to confirm they are operating as designed. The SOC 3 certification extends this validation by providing a public assurance report that prospective and existing clients can reference when evaluating Etech as a partner.
“Achieving these certifications reflects years of intentional investment in security infrastructure, governance documentation, and operational controls,” said Matt Rocco, CEO of Etech Global Services. “This certification is particularly significant for our customers operating in contact centers, healthcare, financial services, and other compliance-sensitive environments, where independently verified security controls are a fundamental requirement for vendor partnerships.“
For Etech Global Services customers, these certifications deliver multiple advantages:
Enterprise-Grade Security Assurance:
- Protection of sensitive customer and operational data through advanced security infrastructure
- Confidence that access controls, change management, and logging systems are independently verified
- Real-time threat monitoring and documented incident response capabilities
- Assurance that security controls have been validated by a Big Four auditing firm
Streamlined Vendor Evaluation:
- Reduced need for extensive security questionnaires during procurement processes
- Public SOC 3 report available for reference during partner evaluation
- Third-party validation that replaces internal claims and self-assessments
- Clearer compliance conversations with faster resolution
Risk Mitigation and Operational Reliability:
- Reduced vendor risk through verified and sustained security controls
- Documented disaster recovery and business continuity procedures
- Proactive risk management with continuous system monitoring
- Trained staff operating within formalized governance frameworks
“When prospects ask about security and compliance, we now point to third-party validation rather than internal documentation,” added Ronnie Mize, Chief Technology and Security Officer at Etech Global Services. “The auditors examined everything from password policies to disaster recovery procedures, and every control we implemented remains in place. For organizations that require certified compliance partners, this provides evidence rather than promises.“
These certifications are particularly significant for organizations that:
- Operate in regulated industries including healthcare, financial services, and government
- Require vendors to maintain documented and verified security standards
- Handle sensitive customer data requiring confidentiality protections
- Must demonstrate compliance with industry regulations to their own stakeholders
- Need assurance of service reliability and data protection from outsourcing partners
This achievement builds on Etech’s previous security milestones, including SOC 2 Type I certification in 2022 and SOC 2 Type II certification in 2023, reflecting the company’s continuous commitment to evolving and enhancing its security practices.
About Etech Global Services
Etech Global Services is a certified Asian American & Diverse owned business that manages more than 200 million customer interactions annually across nine contact centers in three countries. We’ve handled the complexity of healthcare, financial services, retail, telecommunications, and technology verticals.
Our platform translates what actually works in the field into deployable AI that moves real business metrics. We know the obstacles because we’ve managed them at enterprise scale.