Etech Global Services Announces New Contact Center in San Antonio, Texas

Nacogdoches, TX – November 22, 2021 – Leading global outsourcing solution provider, Etech Global Services, recently announced the company will be expanding their global footprint by adding an additional, 300 seat full-service contact center in San Antonio, Texas. Keeping with the company’s Mission and Vision, this new contact center is aimed at creating remarkable opportunities, by hiring local talent in order to fulfill the growing customer demands.

Established in the year 2003, Etech Global Services has continued to grow and flourish from its humble beginnings of a single location with 400 team members, to now a global organization on 3 continents, 9 locations, and a team of over 3,200.

With a population of over 1.4 million people, San Antonio is the seventh most-populous city in the United States of America. While the population in metropolitan area amounts to 2.5 million, making it the third-largest metropolitan in Texas. Home to 4 major Fortune 500 companies, San Antonio is a booming economy. San Antonio serves as the perfect balance between world-class amenities and attractions, while simultaneously providing relaxed and inviting atmosphere.

San Antonio has over 31 higher education institutions, so needless to say, there is no shortage of young talent in the city. One of Etech’s strong suit is providing the younger generation with an opportunity to not just obtaining a job but starting a career. Featured on Forbes List of America’s Best Mid-Sized Employers, Etech is one of the best places to work providing exciting benefits including Tuition Fee Reimbursement, Flexibility and Leadership Development, Day Care Reimbursement and many more.

“While we have achieved great results over the past 18+ years, we have never rested on our laurels. We have continued to find ways to improve ourselves, improve our communities, diversify our capabilities, and strengthen our solutions & services.” said Etech’s President and CEO, Matt Rocco.

Jim Iyoob, Chief Customer Officer of Etech Global Services who hails from San Antonio said, ‘’At Etech, we firmly believe in giving back to the community. San Antonio is my home and we’re here to create opportunities. Come for the job, stay for a career and enjoy working in a family environment.”

About Etech Global Services

Etech Global Services is a global leader of customer engagement solutions serving some of the world’s most trusted brands. Etech is trusted with their most precious assets- their customers. Why? Because Etech honors commitments and delivers, the result is measurably changing behavior while driving business growth and profitability through solutions that engage millions of customers each day across multiple touchpoints using analytical,

traditional, digital, mobile, and emerging technologies to communicate with your customers when and how they choose.

Etech believes in making a remarkable difference for each other, our customers, and within our communities. Etech’s industry-leading technology service, like Etech Insights, provides you with business insights and analytics that transform your interactions. Etech Insights combines human intelligence with the knowledge and power of artificial intelligence to identify performance-enhancing behaviors and voice-of-customer insights that are not easily identifiable through traditional quality management. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and create a competitive advantage of your competition, leading to increased market share.

Etech believes through serving, we can make a remarkable difference for you and your customers.

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