•   January 04, 2012 Etech Global Services Announces New Director of Recruiting

    Etech Global Services promotes Roby Somerford to Director of Recruiting to support the growth needs of their contact center and BPO business.


    Nacogdoches, TX—January 4, 2012 – Etech Global Services, a global business process outsourcer, is pleased to announce that Roby Somerford has been promoted to the Director of Recruiting.  In this new role, Mr. Somerford will be responsible for overseeing the hiring and recruiting efforts for the Nacogdoches, Lufkin and Rusk centers.


    Mr. Somerford has been a valued member of the Etech team for seven years contributing in a variety of roles.  He started as a Senior Account Leader in 2005 and has progressively taken on roles with increasing responsibility at every step along the way.  Mr. Somerford is very involved in the community having held such leadership positions as Chairman of the Nacogdoches County United Way, President of the Rotary Club of Nacogdoches, President of the Nacogdoches County Chamber of Commerce, President Elect for the Nacogdoches Booster Club, and Secretary of the Nacogdoches Economic Development Corporation.


    “I am very pleased to announce Roby’s promotion within our organization.  He is a dedicated team member who works hard both in the office and in our community,” said Matt Rocco, President and Chief Operating Officer at Etech Global Services.  “I am confident he will help us reach our 2012 growth goals in this new role.”


    To learn more about Etech Global Services, please visit them online at www.etechgs.com


    About Etech Global Services

    Etech Global Services is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat.  We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’.  Our stringent QA process ensures an ever-improving customer experience.  We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible.  These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers.   For more information: www.etechgs.com




    Press Contact:
    Veronica Chimney

    Jim Iyoob

    Jim Iyoob is the Chief Customer Officer for Etech Global Services. Jim has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jim has an impeccable track record of innovation and advanced business intelligence. Based on his level of expertise, Jim has been featured in numerous publications including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter by “Iwantitnow”. He has co-authored three books on the call center quality monitoring.