•   January 17, 2012 Jim Iyoob Named President of the South Central Chapter of the ATA

    Etech Global Services’ Jim Iyoob is the new incoming president for the South Central Chapter of the American Teleservices Association.


    Nacogdoches, TX – January 17, 2012 – Etech Global Services is pleased to announce that effective immediately Jim Iyoob, Sr. VP Global Development, is co-president of the South Central Chapter of the American Teleservices Association (ATA), sharing the role with Laurie Alm, President of Motivated Incentives. They will share the role through June and then Laurie will transition the reigns over to Jim.


    Founded in 1983, the ATA is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. The ATA represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support. Members benefit from the ATA’s strong advocacy at the national and state level; advanced and timely educational opportunities and business-building events; advocacy and support in the public realm; and rich and trusted resources for Teleservices professionals.


    “The ATA is a great association,” said Jim. “They provide needed support to their many contact center members through educational events and advocating on their behalf.  I’m proud to be a part of such a great organization.”


    Etech is a long standing Platinum ATA member and association supporter. Jim himself is a long time supporter of Call Centers Care, the ATA’s philanthropic initiative where ATA members come together to make a difference in our local communities.


    “Contact centers such as Etech are large employers in their communities. We take advantage of this strength and put it to good use as volunteers,” said Jim. “With over 1.8 million professionals worldwide in this industry, I feel that contact centers can make a big difference through volunteering in our communities.”


    To learn more about the American Teleservices Association, please visit them online at www.ataconnect.org
    To learn more about Etech Global Services, please visit them online at www.etechgs.com


    About Etech Global Services

    Etech Global Services is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat.  We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’.  Our stringent QA process ensures an ever-improving customer experience.  We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible.  These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers.   For more information: www.etechgs.com




    Press Contact:
    Veronica Chimney

    Jim Iyoob

    Jim Iyoob is the Chief Customer Officer for Etech Global Services. Jim has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jim has an impeccable track record of innovation and advanced business intelligence. Based on his level of expertise, Jim has been featured in numerous publications including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter by “Iwantitnow”. He has co-authored three books on the call center quality monitoring.