Nacogdoches, TX – March 28, 2019 – Etech Global Services, an award-winning and a leading business provider of customer engagement solutions, announced their participation at the upcoming 2019 Customer Contact Week in Las Vegas, Nevada on June 24 – 28, 2019.
Etech’s new three-hour workshop titled, “Professor Customer: Utilize Customer Insights To Define Strategies That Improve Training and Coaching Effectiveness” will showcase why business insights is one of the most talked about opportunities in today’s world.
“Most organizations do not realize that their customers feel that it requires “high-effort” to do business with them. The one’s that truly have an advantage are the ones who understand how to take these valuable customer insights and transform their Training and Coaching efforts into an effective and efficient Customer Experience driven contact center.
Throughout CCW, the attendees can visit and meet Etech’s team at booth #412 for:
- One-on-one meetings
- Learn how to get a 360-degree view of their customers and how to achieve exceptional customer experience
- Explore patterns in your customer interaction data and automate descriptive, predictive and prescriptive analytical tools
- See how to take unstructured data and make it actionable utilizing Artificial Intelligence and Human Intelligence
About Etech Global Services
Etech Global Services is a global leader of customer engagement solutions serving some of the world’s most trusted brands. Etech is trusted with their most precious assets- their customers. Why? Because Etech honors commitments and delivers; the result is measurably changing behavior while driving business growth and profitability through solutions that engage millions of customers each day across multiple touch points using analytical, traditional, digital, mobile and emerging technologies to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for our people, our customers, and our communities. Etech’s industry leading technology services, like Etech Insights, provides you with business insights and analytics that transform your interactions. Etech Insights combines human intelligence with the knowledge and power of artificial intelligence to identify performance enhancing behaviors and voice-of-customer insights that are not easily identifiable through traditional quality management. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and create a competitive advantage of your competition leading to increased market share.
Etech believes through serving, we are able to make a remarkable difference for you and your customers.