Nacogdoches, TX – March 14, 2019 – Etech Global Services announced today that their in-house business insights and analytics division, Etech Insights (EI), has been named as a finalist at the 2019 Business Transformation & Operational Excellence World Summit (BTOES19) in the category of Best Achievement in Data Analytics enabling Operational Excellence.
Etech Insights takes an innovative combination of human intelligence with artificial intelligence to capture and analyze 100% of customer interactions. Few companies can boast a nationally recognized quality system that involves both the operations team and an unbiased Quality Assurance team like the process Etech provides. Etech’s Data Scientists then refine large data sets into actionable insights that are used to drive successful behaviors. The output is increased sales conversion, reduced churn, and improved customer experience.
“Etech has an approach to quality where checking the boxes is not enough, our focus is around reducing customer effort, improving processes, and enhanceing customer experience. Etech gathers critical business intelligence data from each customer interaction which we then transform into actionable insights to drive performance and improve customer experience”, said Etech’s Chief Customer Officer, Jim Iyoob.
More than 70 professionals worldwide participated in the judging process to select the 2019 Business Transformation & Operational Excellence finalists. The finalists will be revealed at the Gala Award Reception and Awards Ceremony at Orlando – Loews Portofino Bay Hotel at Universal Studios on March 20, 2019.
About Business Transformation & Operational Excellence Awards
The Business Transformation & Operational Excellence Awards have been established to showcase the most outstanding organizational achievements globally through the application of Operational Excellence programs. The focus of this elite awards program is to demonstrate to the global business community the real results, which organizations achieve through the successful implementation of Operational Excellence. The details for the awards can be read here.
About Etech Global Services
Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next-generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.