Etech Global Services is recognized for their Integrated Customer Engagement Platform
Nacogdoches, TX – April 15, 2014 – Etech Global Services, a leading business process outsourcer, announced today that they are the winners of the PACE 2014 Technovation Award. The Technovation Award recognizes innovation in products and services within the call center industry.
Etech Global Services received this award for their Integrated Customer Engagement (ICE) platform. The platform is targeted for the click-to-chat, email fulfillment, and inbound voice markets utilizing click-to-talk functionality.
Architected for open communications, ICE can integrate with virtually any system using their industry leading SANDRA component. ICE has been created to be incredibly efficient and simplistic by design, but complex in capabilities. This means that very little user training is required so more attention may be focused on the customer experience.
Of the many unique capabilities released this Spring, ICE’s ability to securely capture confidential information directly from website visitors while bypassing security vulnerabilities such as the agent has seemed to garner the most attention. ICE’s ability to directly interface with backend systems is also being seen as an incredibly powerful efficiency tool.
“As a leading business process outsourcer, Etech Global Services is thrilled to be the recipient of the 2014 PACE Technovation Award,” said Ronnie Mize, Vice President of Enterprise Technology Solutions at Etech Global Services. “This technology demonstrates our commitment to continually leading the way in call center innovation. “
To learn more about ICE or to schedule a demo, visit us online at www.etechgs.com or go to www.enterice.com
About Etech Global Services
Etech Global Services is a leading contact center and technology solution provider with more than 2,500 employees in nine locations worldwide. Etech understands the importance of customer relationships and is committed to making a remarkable difference for their clients. All of Etech’s solution strategies are driven by the ‘voice of the customer’. Stringent QA processes ensure an ever-improving customer experience as well as ensuring the highest integrity and quality possible. These differences allow Etech to provide innovative technology, industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable Etech’s clients to build stronger brands, strengthen customer relationships, and gain market share. For more information: www.etechgs.com