Etech Global Services Leading Ways With Customer Interaction at Customer Contact Week

Nacogdoches, TX – September 17, 2018 – Etech Global Services, an award-winning business provider of customer engagement solution, will be exhibiting at a brand new two-hour workshop at this year’s CCW Austin, titled, “Professor Customer: Empower Your Customers to Teach You Customer Experience Delivery They Crave” on Tuesday, October 9th, 2018.


In this newly developed workshop Etech’s Chief Customer Officer, Jim Iyoob will coach the attendees on how important Customer Experience is in today’s marketplace and show them how listening to their customers can help unlock this ever-evolving metric. Be sure to stop by Etech’s booth, #14, on Wednesday, October the 10th and Thursday the 11th to meet the team and see firsthand some examples of Etech’s services and impacts.


During Etech’s session, the attendees can expect to understand:

  • The formula for Maximizing Customer Experience
  • Key Factors Driving Customer Experience Satisfaction
  • Using VOC to drive quality of the Customer Experience
  • How AI Can Help Enhancing Customer Experience
  • How AI enables Customer Analytics Discover High-Impact Customer Insights


“Today the customers have various complaining channels such as your organization website, social media channels and with these evolved customers’ engagement paths are steeped in legacy and instantly feel outdated. Artificial Intelligence is being successfully employed to provide informed customer experience at any point along the customer journey. In this workshop, Etech will lay the grounds to share why Human Intelligence along with Artificial Intelligence is a game changer in Customer Experience”, said Etech’s Chief Customer Officer, Jim Iyoob.


During this workshop, the attendees will learn why customer experience is a competitive driver of growth and how artificial intelligence is a natural fit for contact centers and how as it offers a solution for dealing with large amounts of data.


About Etech Global Services


Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.


Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.



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